Honda Ridgeline Complaints (2019)

238 consumer complaints on file.

#11491594October 31, 2022
ELECTRICAL SYSTEM, VISIBILITY/WIPER
2019 Honda Ridgeline backup camera broke 5/2022 due to defective wiring harness at side hinge. Wires were chaffed bare, design flaw rendering camera useless. Safety compromised while backing up. Honda not receptive to repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490581October 24, 2022
ELECTRICAL SYSTEM
Unknown component - on two occasions, the truck's windows were all rolled down and the sunroof was opened - all on their own while the vehicle was parked. Safety issue - should this reoccur during a rainstorm, it will flood the truck. Issue has not been confirmed by dealer or others. Vehicle has not been inspected by manufacturer or others. No symptoms prior to the initial event.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11489895October 19, 2022
POWER TRAIN
Transmission starts to surge during light acceleration between 35 and 45mph
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11487899October 4, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The contact owns a 2019 Honda Ridgeline. The contact stated that while attempting to reverse, the back-up camera was inoperable. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11482538September 2, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Backup camera no longer functions. I inspected cable harness and wires have broken. Honda dealer will not do anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11481868August 29, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Four months after warranty expiration, the back up camera began malfunctioning - either not working at all (black screen when in reverse) or camera image stuck on "fish eye". The wiring harness between body and tailgate is clearly frayed, with copper wires showing some as severed and some as lacking insulation. Worried about backing up into/over pedestrian or bicycle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478777August 11, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The backup camera no longer functions. When reversing you get a black screen. Exposed wires are visible in the hinge area of the tailgate coming from the camera.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478598August 10, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Backup camera intermittently worked for several weeks (working, black screen with yellow guides, radio instead of camera on center display). This was dependent on opening/closing tailgate. now it has stopped working completely for the last few months. From online research this appears to be a known wiring harness/broken wire issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11475628July 25, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
The wire to the backup camera were cut by the wear and tear from the opening of the tailgate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473721July 13, 2022
STRUCTURE:BODY, VISIBILITY/WIPER
Hood is warped because of 3 years of it not latching properly. Recall did not fix the problem. According to the recall, if the hood is damaged they are supposed to replace it, which it is damaged. Honda Autonation 104 refuses to do so saying "this is normal" and I have provided Honda service people that will vouch for us. Provided photos and videos. Safety is put at risk for the driver and passengers along with other motorists if a failure happens and the hood fly's open at highway speeds it could cause death. Yes has been confirmed by dealer employees and and other service shops. The dealer managers refuse to even come look at the vehicle even when it is there at the dealer. First appeared 6 months after we bought the vehicle brand new from said dealer. Has been documented on many of our oil change visits. Still refuse to replace damaged/warped hood. To add to our frustration, Corporate Honda is also in agreement with the dealership. No one from the dealership or Corporate Honda has ever actually inspected the hood. This vehicle, 2019 Honda Ridgeline, has never been involved in any sort of accident and has been very well maintained and taken care of.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11472453July 5, 2022
POWER TRAIN
At 45k miles the transmission is surging at low speed. according to several honda forums, this is a very common problem cause by a bad torque converter. Mine is going to the dealership for repair Friday (I first have to pay $200 for transmission fluid flush/replacement) Even the guy at the dealerships new it was an issue (told me: "probably torque converter, seeing a lot of those"). vehicle is in great shape otherwise and has been babied the whole time. he says torque converter is covered only up to 60k miles. this needs to be a recall!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469423June 15, 2022
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Rear Back-up camera cuts in and out. Upon inspection I could see Rear Tailgate wiring harness at tailgate hinge area is damaged( broken wires) . This is known issue with 2017-2019 Honda Ridgeline that the NHTSA is currently investigating.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11468860June 12, 2022
ELECTRICAL SYSTEM
Back up camera wiring harness failure as a result of routing design within the the double action tailgate. 28,000 miles with camera failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11464283May 11, 2022
FUEL/PROPULSION SYSTEM
After a short trip; usually to shop, I get a gas smell inside the truck when I restart. Honda dealer could not duplicate. The smell sometimes is also under the hood.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11463326May 4, 2022
BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Rear backup camera does not work, not a fuse issue. As we are seniors and have come to rely on camera while backing up, small children (our grandchildren) and pedestrians (while shopping) are at risk. Dangerous safety risk. We should not have to pay for this repair which I consider a safety issue on such a new vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11462072April 25, 2022
ELECTRICAL SYSTEM
Rear camera not working Called for service at dealership told to check wire a tailgate wires are broken
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11461464April 20, 2022
LATCHES/LOCKS/LINKAGES, STRUCTURE
The contact owns a 2019 Honda Ridgeline. The contact stated while driving at various speeds, the hood was shaking significantly. The contact stated upon opening the hood, he noticed that the hood latch was significantly loose. Additionally, the contact stated that there were gaps in the front seals of the hood, allowing air inside, which caused the hood to vibrate. The contact became aware that the VIN was included in NHTSA Campaign Number: 21V932000 (Structure, Latches/Locks/Linkages). The vehicle was taken to the dealer where the striker support plate was installed; however, the failure reoccurred while driving. The dealer was notified of the failure and informed the contact that the recall repair was not completed on the vehicle as no issues were found; however, the work order showed that the striker support plate was installed. The manufacturer was notified of the failure and informed the contact that the hood could not be replaced under NHTSA Campaign Number: 21V932000 (Structure, Latches/Locks/Linkages) however, the manufacturer recall remedy notes stated that the hood could be completely replaced with a new part for free. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was not diagnosed or repaired. The failure mileage was approximately 52,000. Parts distribution disconnect. the only repair (striker support plate installation) that was done in regards to the recall. Despite the fact that consumer informed the dealer that she was still experiencing severe hood vibration at highway speeds, from the air entry through gaps between the hood and grill, which have caused the latch assembly to become extremely loose, the dealership has expressly told the consumer that they adhered to all the required guidelines when it comes to remedying this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11460497April 12, 2022
STRUCTURE, LATCHES/LOCKS/LINKAGES
The contact owns a 2019 Honda Ridgeline. The contact stated while driving 65 MPH, he heard the hood vibrating. The contact stated no warning light was illuminated. The contact was able to drive to his destination. The contact took the vehicle to the local dealer and had TSB #A17-083 completed. The contact stated he continued to hear the hood vibrating. The contact received notification of NHTSA Campaign Number: 21V932000 (Structure, Latches/Locks/Linkages). The vehicle was taken back to the local dealer and the recall repair was completed. The contact stated that he continued to hear the hood vibrating. The manufacturer had not been informed of the failure. The failure mileage was approximately 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11459404April 3, 2022
STRUCTURE:BODY
Driving at about 60-70mph the hood vibrates or shimmy's. The movement is enough to warrant slowing down in case is opened suddenly. There are no warning lights or messages when it happens. It occurs frequently. I have not visited the Honda dealer yet.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11458956March 30, 2022
ELECTRICAL SYSTEM
The backup camera stopped functioning due to a wiring defect. The backup camera is installed in the tailgate and wires go between the tailgate and the body on the driver's side. Due to a design defect, these wire are prone to wear, pinching, and being cut during normal operation of the tailgate. The copper in these wires on my truck is exposed and some wires are cut resulting in the backup camera no longer functioning. This creates a safety hazard for both the driver and other people, vehicles, etc. when the car is being backed up. This issue is being investigated on 2017-2018 Honda Ridgelines (NHTSA Action Number: PE22001) but is also occurring on 2019 models which are not currently included in the investigation. This problem first occurred on my truck less than one month and less than 1000 miles after the warranty expired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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