Honda Pilot Complaints (2016)

1,724 consumer complaints on file.

#11219520June 12, 2019
ELECTRICAL SYSTEM
KEYLESS START SYSTEM PROBLEM BEGAN SHOWING UP ON THE INSTRUMENT PANEL A FEW MONTHS AGO. IT COMES AND GOES AND LASTS FOR DIFFERENT LENGTHS OF TIME. 2 DIFFERENT HONDA DEALERS/SERVICE REPS HAVE NOT HEARD OF THIS AND DO NOT KNOW THE FIX. SHOULD NOT HAVE TO SPEND UPWARDS OF $1000 FOR GUESS FIXES. SPOKE TO HONDA AND THEY DO NOT HAVE ANYTHING FOR A FIX EITHER. HOPEFULLY HONDA WILL ADDRESS TO PREVENT CRITICAL ISSUES. DATE WITH THIS POSTING IS THE MOST RECENT DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219259June 11, 2019
UNKNOWN OR OTHER
THE CAR WONT START OR LOCK. 'KEY FOB NOT RECOGNIZED' LIGHT COMES ON. INTERMITTENT. CAR IS PARKED, BUT WILL DRIVE WIHT IGHT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219264June 11, 2019
AIR BAGS
VEHICLE IS IN MOTION ON HIGHWAY WHEN GETTING AIRBAG SYSTEM (SRS) PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219314June 11, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 HONDA PILOT. WHILE DRIVING 50 MPH, THE VEHICLE LOST POWER WHEN THE BRAKE PEDAL WAS DEPRESSED. IN ADDITION, THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT RESTARTED THE VEHICLE AND WAS ABLE TO DRIVE HOME. THE FAILURE DID NOT OCCUR WHILE THE VEHICLE WAS IDLING. THE VEHICLE WAS TAKEN TO GALPIN HONDA (11151 LAUREL CANYON BLVD, SAN FERNANDO, CA 91340) TO BE DIAGNOSED, BUT NO FAILURE WAS FOUND. THE FAILURE COULD NOT BE REPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED A CASE NUMBER. THE MANUFACTURER ADVISED THE CONTACT TO WORK WITH THE DEALER. THE FAILURE MILEAGE WAS 27,817.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218613June 8, 2019
UNKNOWN OR OTHER
KEYLESS START SYSTEM PROBLEM ERROR ... IT'S SHOWING UP ON & OFF FOR PAST FEW MONTHS NOW...I SEE IT'S HAPPENING ALOT OF THE 2016 HONDA PILOT YET NO RECALLS HAVE BEEN MADE....IT'S HAPPENING WHEN THE CAR HAS PASTED IT'S WARRANTY PERIOD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218355June 6, 2019
ENGINE
AUTO IDLE STOP DOESN'T RESTART. IT STALLS OFTEN DEPENDING ON THE LENGTH OF THE IDLE. IT HAS BEEN SLOWING PROGRESSING TO UNRELIABLE. IT STOPS ENTIRELY, OFTEN IN TRAFFIC AND THEN YOU HAVE TO PUT CAR IN PARK, RESTART ENGINE AND THEN PUT IN DRIVE AND GO AGAIN. BY THIS TIME TRAFFIC IS ALREADY MOVING AROUND YOU. VERY DANGEROUS AND SCARY ON FREEWAY AND AT INTERSECTIONS. HAD THE BATTERY CHECKED AT AUTO STORE, TAKE IN FOR REGULAR MAINTENANCE - IT TESTED STRONG BUT NEEDED A "CHARGE" SHOULD BE RECHARGING WHEN RUNNING AND ON FREEWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218340June 6, 2019
UNKNOWN OR OTHER
A FEW WEEKS AGO MY 2016 HONDA PILOT SUNROOF SHATTERED WHILE I WAS DRIVING ON AN OPEN HIGHWAY AND THERE WERE NO OTHER CARS AROUND. NOTHING HIT THE SUNROOF, BUT WHILE I WAS DRIVING I HEARD TWO LOUD POP SOUNDS AND LOOKED UP AND THE SUNROOF HAD SHATTERED. I HAD TO HAVE IT REPLACED AT A HONDA DEALER, AND HONDA REFUSED TO REIMBURSE ME FOR IT AS THEY DID NOT WANT ACCEPT THE LIABILITY OF A VEHICLE FLAW. I AM CONTACTED HONDA CUSTOMER CARE TWICE ABOUT THIS TO FIND OUT WHAT CAUSED THIS AND WHETHER THEY THOUGHT THERE IS A RISK FOR THIS HAPPENING AGAIN, AND THEY SAID THEY COULDN'T OFFER ANY INSIGHT ON THIS. I AM CONCERNED FROM A SAFETY STANDPOINT AS I WANT TO MAKE SURE THIS DOESN'T HAPPEN AGAIN AND HURT ONE OF MY CHILDREN. THIS VEHICLE FLAW COULD HAVE LED TO SERIOUS INJURY. I DID A SIMPLE GOOGLE SEARCH OF THE PROBLEM AND FOUND SEVERAL ARTICLES ON THIS TOPIC (SUCH AS THIS ONE: HTTPS://WWW.CONSUMERREPORTS.ORG/CAR-SAFETY/EXPLODING-SUNROOF-CASES-HEAD-TO-COURT/) . WHILE THIS IS NOT A HIGH PERCENTAGE PROBLEM, I AM NOT ALONE IN HAVING EXPERIENCED IT, AND I AM COMPLETELY CERTAIN THAT IT WAS NOT STRUCK BY ANY OBJECT. THIS QUITE SIMPLY WAS A FAILURE OF THE EQUIPMENT, AND IT COULD HAVE RESULTED IN SERIOUS INJURY EITHER FROM THE DEBRIS FALLING FROM THE SUNROOF IF I HAD THE COVER OPEN, AND/OR FROM AN ACCIDENT HAD I SWERVED FROM THE SHOCK OF THE NOISE OR DEBRIS AND THERE WERE OTHER CARS NEARBY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218138June 5, 2019
FUEL/PROPULSION SYSTEM
FUEL IN HECTORS NEED REPLACING AFTER 51000 MILES. CODE STATES THAT FUEL INJECTOR WAS INSTALLED IMPROPERLY AT THE FACTORY. THE EMISSIONS CONTROL LIGHT CAME ON WHICH PROMPTED THE INSPECTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217739June 4, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
AS I WAS PARKING MY CAR THIS MORNING, THE KEYLESS START SYSTEM PROBLEM ERROR POPPED UP. I STARTED THE CAR AGAIN JUST TO MAKE SURE IT WOULD START, THEN TURNED IT OFF AGAIN AND THEN DROPPED OFF MY KIDS AT DAYCARE. WHEN I STARTED IT 5 MINUTES LATER, THE CAR STARTED AND RAN FINE, BUT THE SYSTEM ERROR LIGHT CONTINUES. WE RECENTLY HAD THE PILOT AT THE DEALERSHIP BECAUSE AN EMISSION ERROR LIGHT CAME ON AND SUDDENLY THE CAR WOULD NOT SHIFT OR ACCELERATE PROPERLY. ALL THREE SENSORS WERE REPLACED (ONLY THE DAMAGED ONE WAS COVERED UNDER WARRANTY) AND THE CAR WAS AGAIN RUNNING FINE, BUT NOW THIS NEW ERROR LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217871June 4, 2019
ELECTRICAL SYSTEM
"KEYLESS START SYSTEM PROBLEM" HAS BEEN POPPING UP ON MY DASHBOARD FOR PAST MONTH WHILE I'M DRIVING. I HAVE 51,000 MILES ON PILOT. DOESN'T SEEM TO AFFECT CAR YET BUT I HAVE READ ONLINE THAT OTHERS ARE HAVING THIS PROBLEM WHICH IS CAUSING ISSUES WITH CAR NOT STARTING. ONLINE COMMENTS SUGGEST HONDA HAS NO CLEAR RESOLUTION ON WHAT IS CAUSING THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217622June 3, 2019
ELECTRICAL SYSTEM
KEYLESS START SYSTEM ERROR DISPLAYS ON DASHBOARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217335June 2, 2019
ELECTRICAL SYSTEM
AT 38000 MILES THE PUSH BUTTON START BEGAN ACTING ERRATICALLY. WHEN THE CAR IS PARKED AND TURNED OFF IT TAKES 5 OR 6 PUSHES OF THE BREAK WITH SUCCEEDING DEPRESSIONS OF THE PUSH START FOR THE ENGINE TO FIRE UP. ONCE IT DOES TURN OVER, AN ERROR COMES UP FOR KEYLESS IGNITION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217246June 1, 2019
ELECTRICAL SYSTEM
MY 2016 HONDA PILOT IS SHOWING THE MESSAGE ON THE DASH WHICH SAYS THAT THERE IS A PROBLEM WITH THE KEYLESS START SYSTEM. IT COMES AND GOES FROM TIME TO TIME, AND I'VE CHANGED THE FOB BATTERIES WITH NO FIX. I HAD THE VEHICLE BACK TO THE DEALER AND THEY SAID THAT THE PUSH BUTTON CHECKED OUT OK, AND SUGGESTED CHANGING OUT THE TPMS/KEYLESS ACCESS CONTROL UNIT AS A POSSIBLE FIX. AT $600.00 COST AND MAYBE NO FIX, I'M NOT HAPPY. MANY OTHER OWNERS HAVE A SIMILAR PROBLEM, AND ITS TIME IN MY OPINION FOR HONDA TO HAVE A RECALL TO REMEDY THE ISSUE. THIS ISSUE ONLY OCCURS UPON STARTING THE VEHICLE AND STAYS ON UNTIL SHUTTING DOWN THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210832May 30, 2019
UNKNOWN OR OTHER
KEYLESS START SYSTEM PROBLEM. CHANGED CAR AND REMOTE BATTERY BUT KEYLESS PROBLEM KEEPS APPEARING. IF I TURN VEHICLE OFF AND ON AND RUN CAR FOR A WHILE MESSAGE GOES AWAY BUT THEN COMES BACK. SOME TIMES MESSAGE DOESN'T GO AWAY AT ALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210705May 29, 2019
ELECTRICAL SYSTEM
OUR 2016 HONDA PILOT HAS THE AUTO STOP/START FEATURE ( USED FOR SAVING GAS WHEN YOU ARE AT A COMPLETE STOP). THERE HAS BEEN AN ISSUE THAT IS DANGEROUS- AS YOU ARE DRIVING AND STOP AT A RED LIGHT, THE CAR WITH ENGAGE IN THE STOP/START , BUT WILL THEN JUST TURN OFF THE CAR. IT THEN ASKS FOR YOU TO PUT YOUR CAR IN PARK. WHEN YOU DO THE CAR COMPLETELY TURNS OFF, BUT THEN WONT ALLOW YOU TO TURN THE CAR BACK ON. TAKES AROUND 30 SECONDS FOR THE CAR TO TURN BACK ON, BUT YOU ARE JUST SITTING THERE WITH CARS HONKING AND ALMOST REAR ENDING YOUR VEHICLE. THIS IS HAPPEN ALMOST EVERY TIME THE GAS GOES INTO THE STOP/START MODE. IT HAPPENED SO MUCH THAT WE HAVE NOW TURNED IF OFF, WHICH DOES HELP. FIRST, I THOUGHT IT WAS A BATTERY ISSUE , WHICH WE CHANGED AND NOTHING IMPROVED. I REALIZE THAT THIS STOP/START FEATURE IS RELATIVELY NEW CAR FEATURE, BUT IF THERE IS GOING TO BE THESE ISSUES- IT IS NOT SAFE, THERE NEEDS TO BE AN IMPROVEMENT TO THAT PART TO PREVENT THIS. NOT SURE IF THIS ISSUE IS HAPPENING WITH OTHER PEOPLE AND IF PEOPLE ARE REPORTING THAT THEY ARE WORRIED ABOUT HONDA'S STOP/START FEATURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210322May 28, 2019
STRUCTURE:BODY, ENGINE
TL* THE CONTACT OWNS A 2016 HONDA PILOT. WHILE DRIVING 70 MPH, THE VEHICLE LUNGED FORWARD AND THE CONTACT SMELLED FUMES. ALSO, THE VEHICLE STALLED WHILE DRIVING VARIOUS SPEEDS. THE CONTACT PULLED OVER AND IT TOOK NUMEROUS ATTEMPTS TO RESTART THE VEHICLE. WHILE DRIVING VARIOUS SPEEDS, A PIECE OF THE FENDER ON THE FRONT DRIVER AND PASSENGER SIDES FRACTURED AND STRUCK A PERSON IN THE HEAD. ALL THE WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS DIAGNOSED AND REPAIRED BY MULTIPLE UNKNOWN DEALERS AND INDEPENDENT MECHANICS AND THE CATALYTIC CONVERTER WAS REPLACED FOUR TIMES AND TWO INJECTORS WERE INSTALLED; HOWEVER, THE FAILURES CONTINUED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 83,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11210219May 27, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SUDDENLY 'KEYLESS START SYSTEM PROBLEM' POPPED UP WHEN I PUT MY CAR INTO PARK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11210223May 27, 2019
ELECTRICAL SYSTEM
"KEYLESS START SYSTEM PROBLEM" MESSAGE SHOWING UP ON SCREEN AND GOING AWAY RANDOMLY. DOESN'T SEEM TO BE AFFECTING START ENGINE OR ANYTHING ELSE YET, BUT MAYBE IT'S A DEFECTIVE GLITCH OR SOMETHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209992May 25, 2019
UNKNOWN OR OTHER
KEYLESS START SYSTEM PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11209618May 24, 2019
AIR BAGS, SEATS
"TAKATA RECALL" THE PASSENGER'S SIDE AIRBAG OF OUR 2016 HONDA PILOT SPONTANEOUSLY DEPLOYED AS MY DAUGHTER WAS DRIVING APPROXIMATELY 45 MPH STRAIGHT ALONG ROUTE 195 IN MANSFIELD, CT ON MAY 11, 2019. AT THE TIME OF THE DEPLOYMENT SHE HAD PASSED OVER A STORM DRAIN THAT STICKS OUT INTO THE NARROW ROAD. THE DRAIN CAUSES A SLIGHT DEPRESSION IN THE ROADWAY, WHICH THE WHEELS ROLLED OVER. THERE WAS NO IMPACT. THERE WAS NO ACCIDENT. SHE MANAGED TO KEEP HER WITS ABOUT HER SO SHE DIDN'T GET HIT ON THE BUSY, NARROW ROAD. THE OUTSIDE OF THE CAR IS PRISTINE. THE INTERIOR IS A MESS. THE SIDE CURTAIN AIRBAG IS DOWN, BLOCKING VISIBILITY, AND THE SIDE AIRBAG DEPLOYED FROM THE FRONT PASSENGER'S SEAT. THE DEPLOYMENT TOOK OUT THE HEADLINER AND TORE THE PASSENGER'S SEAT APART. OUR CAR HAS BEEN SITTING AT A HONDA DEALERSHIP AND NOW AT A BODY REPAIR FACILITY FOR TWO WEEKS. HONDA TELLS US IT'S NOT THEIR FAULT. THEY CLAIM WE HAVE A BENT CONTROL ARM ON THE PASSENGERS SIDE FRONT OF THE CAR. HOWEVER, WE HAVE FELT NO PULLING, SHAKING, TREMORS, BUMPING OR OTHER EFFECTS OUR MECHANIC ASSURES US WOULD HAPPEN WITH A BENT CONTROL ARM. WE WERE TOLD BY THE HONDA DEALER THAT REPAIRS COULD COST $5,000 TO $10,000 BUT HAVE NO OFFICIAL ESTIMATE. WE HAVE TURNED THE CASE OVER TO OUR INSURANCE COMPANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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