Honda Pilot Complaints (2016)

1,724 consumer complaints on file.

#11223175June 28, 2019
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN, WHEELS
I WAS DRIVING AT 15 MPH AND MY CAR JOLTED AND STALLED AND SEVERAL (5) WARNING LIGHTS CAME ON. VEHICLE STABILITY, BRAKE, POWER STEERING, AND A COUPLE OTHER LIGHTS. I TURNED THE VEHICLE OFF AND RESTARTED THE CAR. I TRIED TO DRIVE IT A FEW MILES AND IT WOULD NOT SHIFT PROPERLY AND I COULDN'T DRIVE IT MORE THAN ABOUT 20 MPH. I HAD IT TOWED FROM HOME TO THE CLOSEST HONDA DEALERSHIP. THE VEHICLE HAD AROUND 40K MILES ON IT AT THE TIME. HONDA SAID IT'S A KNOWN ISSUE WITH A BULLETIN - STATING THAT THE CAM SHAFT ASSEMBLY NEEDED TO BE REPLACED ALONG WITH A SENSOR. THEY TOLD ME THE CAM SHAFT ASSEMBLY WAS UNDER THE POWER TRAIN WARRANTY BUT I HAD TO PAY FOR THE SENSOR. WHEN I DID A LITTLE RESEARCH, I FOUND THAT HONDA WAS GIVING EXTENDED WARRANTIES TO NEWER MODELS HAVING THE SAME ISSUE AND EVEN DOING RECALLS BUT MY VIN DIDN'T QUALIFY. A FEW MONTHS DOWN THE ROAD AND MY CAR STARTED HAVING SHIFTING PROBLEMS AGAIN. SO, I TAKE IT IN AND THEY ARE SAYING THE TRANSMISSION NEEDS TO BE SERVICED BUT THE SERVICE ONLY GETS A LITTLE BIT OF THE FLUID OUT SO THEY WANTED TO DO THE SERVICE 3 TIMES AND CHARGED ME FOR DOING THE SAME THING 3 TIMES. AFTER SOME RESEARCH, I FIND OUT THAT IT'S A KNOWN ISSUE THAT THEY ARE WILLING TO GIVE A LIMITED WARRANTY ON UP 80K MILES. MY CONCERN IS THAT I DON'T FEEL SAFE DRIVING ON THE HIGHWAY WITH SHIFTING ISSUES, STALLS AND JOLTS THAT HAVE HAPPENED WITHIN 4 MONTHS OF EACH OTHER. IF I WERE ON THE HIGHWAY WHEN THAT HAPPENED, GOING AT 60 MPH, IT WOULD HAVE CAUSED UNNECESSARY ACCIDENTS. IT'S DANGEROUS BUT, STILL NO RECALL FOR MY VEHICLE AND IT'S LIKE FIGHTING TOOTH AND TOENAIL WITH HONDA TO GET THEM TO DO WHAT IS RIGHT. I DON'T KNOW WHEN OR IF IT WILL HAPPEN AGAIN. I PURCHASED MY HONDA BRAND NEW. THIS VEHICLE NEEDS TO BE OFF THE ROADS UNTIL THE ISSUES ARE FIXED. I THINK I HAVE A LEMON!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228239June 28, 2019
ENGINE
SEVERAL TIMES WHILE STOPPED IN TRAFFIC OR AT A TRAFFIC LIGHT THE ENGINE STOP FEATURE HAS NOT WORKED PROPERLY. THE ENGINE TURNS OFF COMPLETELY AND DOES NOT AUTOMATICALLY RESTART. THE SUV HAS TO BE PLACED IN PARK AND RESTARTED MANUALLY. I PLAN ON BRINGING IT IN NEXT WEEK TO HAVE THEM LOOK INTO IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228247June 28, 2019
ELECTRICAL SYSTEM
KEYLESS START SYSTEM PROBLEM WARNING CONTINUES TO COME UP IN MY 2016 PILOT FROM TALKING WITH MULTIPLE HONDA PILOT OWNERS IT SEEMS AS THOUGH THE SWITCH (ENGINE START/STOP) BEING INSTALLED ARE FAULTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223047June 27, 2019
ELECTRICAL SYSTEM
WARNING LIGHT SAYS "KEYLESS START SYSTEM PROBLEM". I SEE IT'S A COMMON PROBLEM BASED ON WWW.PILOTEERS.COM GROUP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11223066June 27, 2019
ELECTRICAL SYSTEM
I HAVE A "KEYLESS START SYSTEM PROBLEM" MESSAGE ON AND OFF FOR ABOUT 4 OR 5 MONTHS, STARTED WHEN I HAD 37000 OR 38000 MILES. DEALER WILL REPLACE WITH ONLY A 1 YEAR WARRANTY. SEEMS LIKE THIS IS A PROBLEM WITH MANY PILOTS AT THE SAME MILEAGE. THE ERROR MESSAGE APPEARS WHEN THE SUV IS STARTED. IT STAYS ON AT ALL TIMES. THEN IT WILL TURN OFF AFTER A WEEK OR SO. REAPPEARS AFTER ANOTHER WEEK OR SO.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222793June 26, 2019
ELECTRICAL SYSTEM
THE ERROR IS KEYLESS START PROBLEM THIS MESSAGE STAYS ON UNTIL CAR SHUTS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222359June 25, 2019
ELECTRICAL SYSTEM
WHEN STARTING PUSH BUTTON IGNITION, KEYLESS START SYSTEM PROBLEM ALERT APPEARS ON DASHBOARD SCREEN. SOMETIMES TAKES SEVERAL ATTEMPTS TO START CAR. HONDA DEALERSHIP COULD NOT REPLICATE PROBLEM AND WAS NOT ABLE TO FIX. PROBLEM STILL CONTINUES, BUT NOT EVERY TIME I TRY TO START CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222280June 24, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
THE ENGINE IDLE STOP FEATURE NOT WORKING PROPERLY. WHEN THE VEHICLE IS AT A STOP THE ENGINE TURNS OFF LIKE INTENDED. SOMETIMES THE RADIO TURNS OFF AND RESTARTS IMMEDIATELY. RANDOMLY WHEN YOU TAKE YOU FOOT OFF THE GAS THE ENTIRE VEHICLE AND ALL FUNCTIONS TURN OFF. IN ORDER TO TURN THE VEHICLE YOU NEED TO PRESS THE IGNITION BUTTON AND SET THE VEHICLE IN PARK. THIS IS VERY DANGEROUS IN STOP AND GO TRAFFIC. THE MOST RECENT TIME IT HAPPENED WAS ON THE FREEWAY AT A CREST. TOOK IT TO DEALER AND THEY COULD NOT REPLICATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221830June 22, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE KEYLESS START SYSTEM ERROR HAS COME ON RECENTLY AND GOES ON AND OFF INTERMITTENTLY. I HAVE CHANGED THE BATTERY IN THE KEY FOBS AND THE ERROR STILL COMES UP. AFTER RESEARCHING THE PROBLEM I HAVE LEARNED THAT SEVERAL OTHER PEOPLE HAVE HAD THIS PROBLEM AND IN A LOT OF CASES THE VEHICLE WILL SHUT DOWN DURING OPERATION DUE TO THE PROBLEM. THIS IS A MAJOR MANUFACTURER DEFECT THAT COULD LEAD TO GREAT BODILY INJURY AND /OR DEATH. THIS PROBLEM NEEDS TO BE INVESTIGATED AND AND REMEDIED. THERE HAVE BEEN SEVERAL COMPLAINTS THROUGH NHTSA ABOUT THIS SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221661June 21, 2019
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
MY 2016 HONDA PILOT HAVE BEEN POPPING UP A 'KEYLESS START SYSTEM PROBLEM' MESSAGE . IT HAPPENED ABOUT 3 WEEKS AGO. IT'S SOMETIMES WILL GO AWAY AND COME BACK THE NEXT DAY. IT'S ON AND OFF. WHEN THIS ISSUE OCCURS THE 'WALK AWAY AUTO LOCK ' ALSO DIDN'T WORK TOO. I HOPE HONDA TO RESOLVE THIS ISSUE BY RECALLING THE MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221559June 20, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
THIS HAS HAPPENED SEVERAL TIMES AND HONDA HAS BEEN UNABLE TO REPLICATE. IT HAS HAPPENED ON THE FREEWAY AND ON CITY STREETS. THE CAR IS IN DRIVE AND MY CAR HAS AN ENGINE IDLE SO THAT WHEN TRAFFIC COMES TO A HALT THE ENGINE CUTS OUT TO CONSERVE GAS. ON MANY A OCCASION IT WILL NOT JUST AUTOMATICALLY START BUT WILL INSTEAD KICK THE VEHICLE INTO PARK. IT IS EXTREMELY SCARY AS IT WILL THEN NOT START AS IF THE BATTERY IS DEAD BUT THE BATTERY IF FINE AND HAS BEEN REPLACED AS HONDA THOUGHT THAT WOULD RESOLVE IT. THEY ALSO REPLACED ALL THE FUEL INJECTORS AND THIS ALSO HAS NOT STOPPED THE PROBLEM. I FEEL I AM GOING TO BE KILLED IN THIS CAR. I HAVE CASE # 08783155 WITH HONDA AND AFTER HAVING JUST SPOKE TO THEM THEY ADVISED ME TO FILM PROBLEM!! YES THEY EXPECT ME TO GET MY PHONE OUT AND FILM WHILE MY VEHICLE HAS COME TO A HALT IN MOVING TRAFFIC!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221181June 19, 2019
ELECTRICAL SYSTEM
MY VEHICLE RECEIVED THE "KEYLESS START SYSTEM PROBLEM" ON THE DASH AND HAS NOT GONE AWAY AFTER TWO DEALERSHIP VISITS AND $500 LATER. AFTER PERFORMING SOME RESEARCH, THIS SEEMS TO BE A CHRONIC PROBLEM WITH MOST HONDA PILOT OWNERS. THE PROBLEM OCCURS EVERY TIME YOU ARE TRYING TO START THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221188June 19, 2019
UNKNOWN OR OTHER
THE FOLLOWING ALERT SHOWS UP: KEYLESS START SYSTEM PROBLEM. IT HAPPENS AS SOON AS THE VEHICLE IS STARTED AND REMAINS ON. THE DEALERSHIP RESET THE CODE BUT IT RETURNED 1 WEEK LATER AND ISN'T GOING AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221269June 19, 2019
ENGINE
2016 HONDA PILOT , 68441 MILES ON IT. EMISSIONS SYSTEM PROBLEM DISPLAYED ON DASH. SERVICE ADVISES IT NEEDS A SOFTWARE UPDATE AND THAT THERE WILL BE A CHARGE FOR IT. COMPLAINT FILED WITH HONDA. CUSTOMER SHOULD NOT BE CHARGED FOR SOFTWARE UPDATES THAT THE MANUFACTURER FAILED TO GET RIGHT. IMAGINE IF YOU HAD TO PAY FOR EVERY UPDATE THAT MICROSOFT ISSUES? SOFTWARE UPDATE DID NOT CORRECT PROBLEM AND WILL NOT BE REFUNDING MONEY SPENT. IF ANYTHING, IT SHOULD BE COVERED UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220763June 17, 2019
ELECTRICAL SYSTEM
THE KEYLESS START SYSTEM PROBLEM SHOWS IN ERROR AFTER 25K MILES. THE CAR IS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220298June 15, 2019
ELECTRICAL SYSTEM
KEYLESS START PROBLEM - COULD NOT START THE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220350June 15, 2019
ELECTRICAL SYSTEM, ENGINE
CAR WAS ENGAGED IN "IDLE-STOP" AT A TRAFFIC LIGHT. FOLLOWING DRIVER'S LIFTING OF FOOT OFF OF THE BRAKE PEDAL, CAR SHUT OFF COMPLETELY. ALL DASHBOARD LIGHTS LIT UP, AND CAR WAS NOT ABLE TO BE TURNED BACK ON FOR 1-2 MINUTES. CAR WAS IN THE MIDDLE OF A BUSY STREET, AND A LARGE VEHICLE NEARLY REAR-ENDED THE DEAD CAR. DRIVER WAS THEREAFTER ABLE TO FOLLOW ON-SCREEN INSTRUCTIONS FOR RESTARTING VEHICLE, BUT WAS UNSUCCESSFUL IN SEVERAL INITIAL ATTEMPTS. (IN OTHER WORDS, CAR WAS NOT STARTING DESPITE DRIVER'S COMPLYING WITH INSTRUCTIONS. PRIOR TO THIS INCIDENT, CAR HAD IN SOME INSTANCES VERY MOMENTARILY "CUT OUT" FOLLOWING AN "IDLE-START." DRIVER NOTICED A "POPPING" AT THIS TIME. BUT THE PROBLEM, WHICH THE MANUFACTURER AND DEALER CLAIM TO KNOW NOTHING ABOUT AND ARE "UNABLE TO REPLICATE" DURING SERVICE, IS CLEARLY BECOMING WORSE AND MORE DANGEROUS OVER TIME. THE BEST THE HONDA DEALERSHIP SERVICE DEPARTMENT APPEARS TO BE ABLE TO DO IN DIAGNOSING THE PROBLEM IS TO SUGGEST BATTERY RECHARGE OR REPLACEMENT, WHICH HAS NOT BEEN AN ISSUE FOR OUR CAR AND IS APPARENTLY A COMMON SUGGESTION FROM DEALERSHIPS. THIS IS AN APPARENTLY BIGGER ISSUE THAN HONDA HAS BEEN WILLING TO ADMIT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220040June 14, 2019
ENGINE
CAR WILL STALL WHEN STOPPED WITH THE AUTO-ENGINE IDLE ENGAGED. FIRST STARTED WITH RADIO CUTTING OUT WHEN ENGINE WAS RESTARTING. PROGRESSED TO STALLING WHEN ENGINE IDLE IS ENGAGED AND FOOT IS TAKEN OFF THE BRAKE - CAR WILL JOLT AND THEN STALL. IT SWITCHED TO NEUTRAL AND MUST BE PUT BACK IN PARK AND THE START BUTTON PRESSED MULTIPLE TIMES TO GET IT TO RESTART - CAN TAKE A FEW MINUTES. VERY DANGEROUS AT BUSY INTERSECTIONS. CAR WAS CHECKED BY DEALER AND FOUND NO PROBLEMS. NEXT DAY THE COLLISION MITIGATION SYSTEM PROBLEM LIGHT CAME ON PERMANENTLY AND CAR STALLED AT LIGHTS TWICE MORE. CAR IS BACK AT THE DEALER NOW BUT THEY STILL CAN'T FIND ANYTHING WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220180June 14, 2019
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
2016 HONDA PILOT SUDDEN ROUGH ACCELERATION WHILE PULLING UP TO THE DRIVEWAY. THIS HAPPENED AFTER ACCELERATOR WAS RELEASED BEFORE THE APPROACH. FORTUNATELY THE BRAKES WERE APPLIED ON TIME BEFORE CRASHING INTO THE PROPERTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219464June 12, 2019
ELECTRICAL SYSTEM
MY 2016 HONDA PILOT WITH 61,000 MILES ON HAS RECENTLY GIVEN ME THE KELYESS START SYSTEM WARNING. IT SEEMS THAT THIS IS A PROBLEM WITH PILOTS FROM THIS MODEL YEAR. IT ALSO SEEMS THAT DEALERS DO NOT KNOW HOW TO FIX IT. IT APPEARS MANY PEOPLE HAVE TRIED NUMEROUS THINGS, WITHOUT ANY LUCK. I DO NOT WISH TO PAY FOR THE DEALER TO FIX SOMETHING THAT MAY NOT BE FIXABLE. WHAT CAN BE DONE ABOUT THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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