Honda Pilot Complaints (2024)

109 consumer complaints on file.

#11619427October 11, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic emergency breaking applied at 50mph on a perfectly clear road with not a single car around. Caused panic in the vehicle and would have absolutely caused severe collision if there were any cars behind. Dealer said cannot do anything without reproducible issue. Police was not called. Thanks God nobody got hurt. Not the first time this happens, it happened crossing railroads before. But this time there was absolutely nothing on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618288October 6, 2024
STEERING, SUSPENSION
Strange clicking noise during low speed steering left or right and moving steering wheel while parked. Honda dealer states they are unable to replicate issue. Issue is very unusual for a new vehicle. Multiple people have same issues on forums and Facebook groups. This is a potential safety issue if there is a faulty electrical steering gear box or suspension component. Honda needs to take responsibility and fix this issue instead of saying they can’t replicate it or that it maybe normal. I took video it is a sound that is audible inside and out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11613919September 11, 2024
POWER TRAIN, ENGINE
When pushing the accelerator there is typically anywhere from a 2 to 5 second delay before the vehicle starts to move. On average the delay is around 2 seconds, but there have been times where trying to pull into traffic the vehicle would not move for approximately 4 to 5 seconds creating a hazard. When the care is moving at higher speeds, the acceleration and gas pedal response is accurate, this only occurs when at a stand still or at very slow speeds. I have taken the car to the dealership to be evaluated and they informed me that the vehicle is operating as it is intended to and the delay is normal. I believe that this acceleration delay is inevitably going to cause an accident because it is difficult to gauge when the care is going to begin moving due to the inconsistent acceleration issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11610600August 24, 2024
POWER TRAIN, ENGINE
When transmission is in "Normal" operating mode and starting to move, it has a hesitation when shifting from 1st to 2nd gear, then the motor races and the vehicle lunges forward. I have taken it to the dealership but they said they found nothing wrong. The problem is worse when the motor is cold but it happens at any motor temperature. I have read about many, many people having this problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11606466August 5, 2024
SERVICE BRAKES, POWER TRAIN, FUEL/PROPULSION SYSTEM
DRIVING AT 45MPH OPEN HIGHWAY MANY PROBLEMS START APPEARING ON DRIVERS SCREEN ,BRAKINGSYSTEM, PROBLEMS WITH ALL SAFTY SYSTEMS, COMPUTER POSTING ALL KINDS OF PROBLEMS , ENGINESHAKING WOULD NOT ACCELERATE. CAR TOWED TO DEALER ON FRIDAY 8/2 AS OF 8/5 12 NOON IT IS STILL AT DEALER , MORRISTOWN TN HONDA FORTUNATELY A SFE PLACE TO PULL OUT OF RD WAS AVAILABLE NO EARLY WARNING OF ANYTHING. HAVE NO KNOWLEDGE OF DEALER FINDINGS AT THIS POINT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604290July 24, 2024
VEHICLE SPEED CONTROL, STEERING, ELECTRICAL SYSTEM
I hope this message finds you well. I am writing to express my deep concern regarding the ongoing safety issues with my leased Honda, which I obtained in March 2024. Shortly after leasing the vehicle, I noticed that the sensors would frequently activate and deactivate without any apparent reason. In May 2024, while driving, all the sensors turned on, deactivating all safety features and causing the car to swerve. The sensor lights remained on the next day, prompting me to take the car to the dealership. I was informed that the sensor and a camera required repairs, which were subsequently addressed. Despite my concerns about the safety of driving this car, especially with three children, I was assured that the issue was resolved. I filed a complaint with Honda Corporate, and they indicated that the issue would need to recur 2-3 times before considering a different vehicle. Unfortunately, on [XXX], all the sensors activated again while I was driving, causing the car to stop accelerating in the middle of a busy road with my children in the back seat. This placed us in a life-threatening situation, as other vehicles were traveling at high speeds. The transmission light also turned on, advising to avoid high speeds. The next morning, I reported the issue to Honda and arranged for roadside assistance to tow the car to the dealership. During the towing process, the sensors activated again, and the car struggled to accelerate. Once at the dealership, I provided videos of the car's behavior to Ricardo, the service advisor, who acknowledged the severity of the issue. However, he later informed me that the sensors were not currently active, and the scanner could not detect any issues. Despite keeping the car overnight for further testing, they were unable to identify or repair the problem. I was advised to either pick up the car or leave it with them, but no loaner vehicle was offered. I am extremely concerned about the safety of driving this car. I pay 685 monthly INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATIO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599537July 6, 2024
STEERING
Clicking/clunking noise when turning wheel left or right. Many complaints about this issue. Steering rack is being replaced under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598559July 3, 2024
SERVICE BRAKES, STEERING, FORWARD COLLISION AVOIDANCE: WARNINGS
Sudden collision warning displayed on dashboard and brakes were automatically applied. No vehicles in front of me and vehicle behind was sufficient distance away. There was no collision situation at all. Brake system light, collision warning light, and collision mitigation braking system problem - See your dealer displayed on dashboard. I pulled into parking a parking lot, stopped, and turned engine off. After restarting engine, error seemed to clear. Dealer review is pending.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597102June 26, 2024
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Sudden automatic brake was applied for no apparent reason. There was no collision situation at all. Car suddenly applied strong brake when we were driving at 40 MPH. The car came to a complete stop on a busy road, luckily for us the vehicle behind was bit far back. It was so scary.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594907June 17, 2024
UNKNOWN OR OTHER
on 3/9/24 while traveling west on I10 the panoramic rooftop window shattered. Had the canvas from the sunroof been rolled back the shattered glass from the window would have come down on my husband and myself while driving 75 miles per hour. Because the glass shattered it had to be taken back to the dealer for repair. Which is still there 6/17/24. The glass was embedded in the track for the skylight. Dealer is aware of issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594504June 15, 2024
POWER TRAIN
My Pilot has less than 1300 miles on it and when in lower gears the transmission will rev high, hesitate, then jerk forward, at times feeling as though it’s losing power before the gear catches. Called the dealership who told me it’s normal and without any warning lights on they won’t find anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590032May 21, 2024
STEERING
Several crunching noises and knocking noises when moving the steering wheel at low speeds.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11585720April 28, 2024
VISIBILITY/WIPER
Every time I drive my 2024 Honda Pilot I get dizzy and a headache from the distorted windshield. This is very dangerous to drive like this everyday to my jobs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11583968April 19, 2024
SEAT BELTS, AIR BAGS
While driving in the city a warning came up on the dash stating "Supplemental restraint system problem. See your dealer." and the red seat belt/air bag symbol turned on and remained on for the remainder of the drive home (about 45 min at variable speed). As soon as I got home I turned the car off and back on and the warnings disappeared. I drove the vehicle for another 30 minutes and the warnings did not re-appear. However, I noticed that the seat belts used to tighten / lock while the vehicle was in D (drive) but they no longer do. I also tried performing a hard stop in a safe area to see if the belt would lock while my body was jolted forward but it did not. The vehicle had 6 passengers when the warning first came on and all of us experienced loose belts. This makes me concerned about the functionality of the restraint system, especially in the event of a crash.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582022April 9, 2024
VISIBILITY/WIPER
I noticed the windshield was distorted and wavy after purchasing my 2024 Elite. Honda approved the first replacement right away. The dealership claims the replacement windshield is defect free because they are annoyed with me. The replacement windshield also has rippling and distortion that is very dangerous and is completely unacceptable. Honda is suggesting I take it to another dealer. I already tried that, but was refused service because they found out I just had it at another dealership. Dealerships don’t want to get involved with this known issue by Honda. Honda does not care about customers safety and repeatedly says they can’t do anything unless the dealership confirms there is an issue! This is absurd and downright dangerous!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579278March 25, 2024
POWER TRAIN
new vehicle rough shifting from gear 1 to 2
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578148March 18, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
1: all system warnings on to include auto lights and brake system warning (there were at least 10 warnings) - auto lights stopped working 2: car would not turn off - needed to press shut off button up to 10 times 3. remote start started car and then would not shut off and locked us out of the car - was unable to get in with key fobs for over 45 minutes, finally used emergency key in the fob and somehow the back door opened and we climbed through to turn off car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575213March 4, 2024
STRUCTURE:BODY
The cargo area carpet assessing to the spare tire was soaking wet after the car driving in raining condition and go to car wash. The car already service once at the Honda dealership and they seal the cargo area gap. They said it’s manufactured defect and they need to reseal it. Water damage of trunk cargo area, cargo carpet and possibly car sensors on back of the car causing sensor malfunction. I am going to bring the car back to dealership and have them check the car again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11572791February 19, 2024
VISIBILITY/WIPER
The windshield that is installed on my vehicle distorts the view as you look through the windshield. It warps what you see looking through the windshield. I can best describe it as looking through a funhouse mirror or looking through some strange prescription glasses. It is very distracting and has caused me to nearly get in an accident. It gives me a headache with only moments of use. I don't feel safe driving the car. It is very hard to see and judge distance in front of the vehicle. I notified the dealer, and they said Honda knows about the issue. I have been waiting on the replacement windshield for 3+ weeks as the dealer said the windshields are backordered. I am stuck paying for a car that I can't drive safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11570627February 7, 2024
SERVICE BRAKES, UNKNOWN OR OTHER, VEHICLE SPEED CONTROL
The vehicle was purchased brand new on Feb 1st 2024. While driving on the highway on Feb 5th 2024, with only 105 miles on the odometer, and no prior warning messages/lights, many warning messages were suddenly displayed on the dashboard, repeating one after the other, instructing that various safety features were disabled, displaying: "Parking brake not available", "Brake system problem", "Brake performance may be reduced", "Brake hold system problem", "Anti-lock brake system problem", "Vehicle stability assist system problem", "Reduced traction and handling", "Electric power steering system problem. Steering assist reduced", "Hill start assist problem. Vehicle may roll upon brake release", "Trailer stability assist system problem", "Hill descent control system problem", "Adaptive cruise control system problem", "Lane keeping assist system problem", "Collision mitigation braking system problem", "Road departure mitigation system problem", "Low speed braking system control problem", "Auto high beam problem", "Parking sensor problem". In addition, after coming to a full stop and shifting to Park, (or, turning off the car) the tailgate would not open regardless of how we tried (dash button, remote key, tailgate handle, foot swing). Also, the car would not turn off after pressing the On/Off button. The button would need to be pressed repeatedly to turn off the vehicle. All of these safety systems and functions were disabled at the same time without prior warning while driving at highway speeds. The Honda dealer confirmed the problem, inspected the vehicle, and concluded a faulty ABS control module is to blame. We know of one other 2024 Honda Pilot owner in our neighborhood who experienced the same issue, which makes it likely that this is a common problem. Honda should have designed redundancies to prevent sudden simultaneous failure of so many safety systems. Honda should recall all affected vehicles to replace faulty ABS control modules before people are hurt.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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