Honda Pilot Complaints (2013)

272 consumer complaints on file.

#10510669May 5, 2013
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
THIS REPORT IS FOR A NEW, 2013 HONDA PILOT TOURING MODEL WITH LESS THAN 100 MILES ON THE ODOMETER AND HAS CONTINUED SINCE. AFTER THE CAR IS WARMED UP, AND WHEN THE ECO LIGHT ILLUMINATES, THERE IS A SHUDDER OR A LOW FREQUENCY, RUMBLING VIBRATION THROUGHOUT THE VEHICLE. THIS WAS FIRST NOTICED WHILE ON THE HIGHWAY WITH CRUISE CONTROL SET, BUT HAS SINCE BEEN OBSERVED AT MULTIPLE SPEEDS WITH OR WITHOUT CRUISE CONTROL. THE VIBRATION STARTS WHEN BACKING OFF THE ACCELERATOR AFTER REACHING A CONSTANT SPEED AND CONTINUES UNTIL THE ENGINE LOADS DOWN DUE TO A HILL OR FURTHER ACCELERATION. THIS ALSO COINCIDES WITH THE ECO LIGHT TURNING OFF. IT DOES NOT APPEAR TO BE RELATED TO A SHIFT POINT, BECAUSE WHEN THE ACCELERATOR PEDAL IS DEPRESSED, THE VIBRATION STOPS AND THE ENGINE RPMS STAY CONSTANT. THE LEVEL OF VIBRATION IS NOT AS INTENSE AS THAT OF RIDING OVER RUMBLE-STRIPS, BUT THE FREQUENCY IS SIMILAR. THE LEVEL OF VIBRATION APPEARS WORSE AT HIGHER ENGINE RPMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508966April 21, 2013
ENGINE AND ENGINE COOLING
THE PROBLEM IS A NOTICEABLE RUMBLE APPEARING TO COME FROM THE REAREND BUT AFFECTING EVERY PART OF THE VEHICLE. IT CAN BE FELT ON THE STEERING WHEEL, SEATS, DASH, ETC. AT FIRST WE THOUGHT IT OCCURRED AT ONLY 62 AND 40 MPH BUT THE MORE WE DRIVE THE VEHICLE IT CAN BE FELT AT ANY SPEED. WE HAD LEASED A TOURING PILOT BUT BROUGHT IT BACK AFTER 1400 MILES AND TRADED IT FOR A EX-L PILOT HOPING THE RUMBLE WOULD BE LESS. AT FIRST IT DIDN'T OCCUR AS MUCH, BUT THE MORE MILES IT HAS THE WORSE IT GETS. THE DEALERSHIP WAS NOT VERY FORTHCOMING WITH ANY INFORMATION ON THIS PROBLEM AND HAS NO SOLUTION OR ANY HOPE FOR A SOLUTION. THE COMMENT WAS THAT SOMEONE HAD COMPLAINED ABOUT A VIBRATION BUT ON THEIR TEST DRIVE THEY DIDN'T NOTICE IT. ANY PASSENGERS WE HAVE IMMEDIATELY NOTICE THE RUMBLE AND ASK WHAT THE PROBLEM IS. ON A NEW CAR THIS IS EMBARRASSING TO SAY THE LEAST. IF THERE WERE ANY WAY POSSIBLE TO GET OUT OF THIS LEASE WITHOUT GETTING UPSIDE DOWN ON LEASING ANOTHER VEHICLE I WOULD DO IT IN A MINUTE. THIS OUR FOURTH PILOT AND WE HAVE HAD FEW PROBLEMS WITH THEM. THEY ARE VERY STABLE ON ICE AND GET THROUGH THE SNOW VERY WELL. UP UNTIL 2013 THE PILOT SEEMED TO HAVE A VERY GOOD RIDE ON THE HIGHWAY AND WE HAVE TAKEN MANY LONG TRIPS WITH OUR PILOTS. NOW ANY TRIP WE TAKE WE OUR PREOCCUPIED WITH THIS RUMBLE AND ARE CONSTANTLY ASKING EACH OTHER "CAN YOU FEEL THAT". I AM VERY DISAPPOINTED WITH THIS VEHICLE AND IF A FIX CAN'T BE FOUND FOR THIS IT WILL BE THE LAST PILOT WE LEASE. I DON'T KNOW OF ANY SAFETY RELATED INCIDENTS TO THIS PROBLEM BUT I CAN'T BELIEVE THAT THROUGHOUT THE LIFE OF A VEHICLE THERE CAN BE A RUMBLE LIKE THIS AND NOT CAUSE A PROBLEM IN THE REAREND, POSSIBLY EVEN LOCKING UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10508301April 15, 2013
VISIBILITY/WIPER
I WAS DRIVING ON HWY GOT A FLAT TIRE. PULLED OVER TO GET HELP FOR FIXING TIRE. WITHIN FEW MINUTES REAR WINDOW GLASS SHATTERED WITH VERY LOUD NOISE - LIKE A BLAST. VEHICLE WAS PULLED OVER IN THE CENTER MEDIAN - TO MY RIGHT 5 LANE HIGHWAY AND TO MY LEFT 2 LANES FOR HIGH OCCUPANCY VEHICLES. THERE WERE NO OBJECTS AROUND THE CAR (I CHECKED FOR OBJECTS THAT COULD HAVE FLEW OVER AND COULD HAVE HIT REAR WINDOW ? THERE WERE NONE). WINDOW SHATTERED COMPLETELY INTO TINY PIECES - DOESN'T LOOK LIKE IT HAS BEEN HIT BY AN OBJECT. I SUSPECT THIS IS A DEFECTIVE WINDOW BY THE MANUFACTURER. HONDA PILOT WAS LESS THAN 2 WEEKS OLD AND RAN 1100 MILES. DEALER REFUSED TO ACCEPT THIS COULD BE A MALFUNCTION. I DID A COMPLETE VISUAL INSPECTION AROUND CAR AND THERE WERE NO OBJECTS. REQUEST INVESTIGATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503063March 14, 2013
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
AT VARIOUS SPEEDS THERE IS A VERY ANNOYING SHUDDERING AND VIBRATING AND GROWLING AT 45 MPH TO 68 MPH. JUST WHEN YOUR READY TO HAVE A SMOOTH RIDE ON THE HIGHWAY IT BEGINS TO SHUDDER IN ECO...ON A STRAIGHTAWAY WHILE FREE WHEELING AND WHILE I AM ON CRUISE CONTROL ... IF YOU ACCELERATE OR DECELERATE, IT WILL CEASE FOR A SECOND AND BEGIN AGAIN.. I HAVE EVEN STAYED AT 68 MPH TO SEE HOW LONG IT WOULD LAST ON A STRAIGHT AWAY WHILE IT WAS SHUDDERING....AND IT CONTINUED ...UNTIL I DECELERATED.. I ALSO GET THESE SMALL BUCKS AND SURGES , . OR A FEELING OF PULLING ME ALONG BUT FEELING LIKE I AM GOING TO FALL OUT OF MY SEAT AT THE SAME TIME..IN ECO. UNTIL THE SHUDDERING STOPS AND THEN IT FEELS SMOOTH AGAIN, FOR A MINUTE....AND THEN THE SHUDDERING BEGINS AGAIN.... MY TIRES ARE BALANCED AND I HAVE HAD AN ENGINE MOUNT NEUTRALIZING... THE HONDA PILOT HAS VCM... IT IS VERY UNCOMFORTABLE TO YOUR EARS THE VIBRATING...ON TOP OF YOUR PEACE OF MIND ON YOUR WAY HOME FROM A DAY AT WORK....LOOKING FORWARD TO RELAXING LISTENING TO THE RADIO TO EASE YOURSELF BEFORE YOU GET HOME TO YOUR FAMILY LIFE...WOW...NOT RELAXING AT ALL !!! SOMETHING IS DEFINITELY WRONG WITH MY VEHICLE.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503069March 14, 2013
SUSPENSION, POWER TRAIN
2013 HONDA PILOT BRAND NEW AS I WAS DRIVING HOME NOTICED A VIBRATION COMING FROM FRONT END. MORE PRONOUNCED AT HIGHER SPEEDS. NOTIFIED DEALER AND BROUGHT IN TOO CHECK OUT. DEALER STARTED THE DIAGNOSTICS PROCESS BY SITTING IN THE PASSENGER SEAT AND WE WENT FOR A RIDE. HONDA TECH ACKNOWLEDGE THE VIBRATIONS COMING FROM THE FRONT OF THE VEHICLE. STEERING WHEEL SHAKE, BANGS, SHUTTERING AND LOW PITCHED HUMMING NOISES. TECH AND DEALER DOCUMENT MY CONCERNS AND SAY " WE ARE AWARE OF THE PROBLEM YOU HAVE TO TAKE THIS UP WITH HONDA. " THERE IS NOTHING THEY CAN DO. CONTACTED HONDA AFTER A WEEK OF CALLING DAILY. WHICH HONDA'S RESPONSE IS "YES WE STARTING TO GET A LOT OF SIMILAR COMPLAINTS BUT NOT ENOUGH FOR TOO REACT. THIS IS NORMAL VEHICLE OPERATION. ". THAT IS UNACCEPTABLE, I CANNOT WAIT FOR SOMETHING TRAGIC TO HAPPEN BEFORE HONDA REACTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499820February 23, 2013
ENGINE, POWER TRAIN
I PURCHASED THIS VEHICLE (2013 HONDA PILOT EX-L) ON 11/26/12 AND ALMOST IMMEDIATELY BEGAN TO FEEL AN ANNOYING VIBRATION WHEN THE VEHICLE WAS IN ECO MODE. THIS VIBRATION CAN BE FELT IN THE STEERING WHEEL, CONSOLE. SEATS AND THROUGHOUT THE CABIN. IT IS MOST NOTICEABLE ON LEVEL STRETCHES OF ROADWAY WHEN APPLYING LIGHT PRESSURE ON THE FUEL PEDAL. THE VIBRATION OR "FLUTTER" DIMINISHES WHEN MORE PRESSURE IS APPLIED TO THE FUEL PEDAL. WHEN TAKEN IN TO THE DEALERSHIP I WAS TOLD THIS WAS A NORMAL CHARACTERISTIC OF THE VEHICLE. AFTER CONTACTING HONDA CUSTOMER CARE I WAS TOLD IT WOULD BE CHECKED INTO AND HAVE HEARD NOTHING FURTHER..... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10499673February 22, 2013
ENGINE
2013 HONDA PILOT TOURING 4WD PURCHASED ON 2/2. BRAND NEW, ONLY 5 MILES. AFTER 3 DAYS OF OWNING, MY WIFE WAS DRIVING TO WORK IN IT, AND THE CHECK ENGINE LIGHT STARTED FLASHING AND THE ENGINE RAN VERY ROUGH. SHE PULLED OVER, TURNED THE CAR OFF AND RESTARTED IT AFTER A MIN OR 2 OF WAITING AND IT RAN NORMAL. SHE THEN CONTINUED HER DRIVE TO WORK WITHOUT ISSUE. A FEW DAYS AFTER THAT, I HAD THE SAME ISSUE. AFTER ABOUT A WEEK, I DETERMINED THAT AFTER A COLD START, IF YOU WENT UP TO AROUND 2800-3000 RPM, THEN ENGINE WOULD RUN VERY ROUGH AND CHECK ENGINE WOULD FLASH UNTIL YOU SHUT THE CAR DOWN. SINCE I COULD REPLICATE THE ISSUE, I CALLED FOR A SERVICE APPOINTMENT. BEFORE WE WERE ABLE TO GET TO THE SERVICE APPOINTMENT, THE CHECK EMISSIONS SYSTEM LIGHT ALSO TRIGGERED. ON MONDAY 2/18, WE TOOK THE VEHICLE IN FOR SERVICE AND GOT A LOANER ACCORD. ON MONDAY, THE CALL FROM THE DEALER WAS, NOTHING IS WRONG. I ASKED IF THEY DID IT AFTER A COLD START SINCE MY WIFE SAID THAT WHEN DROPPING THE CAR OFF. UH, NO, SO THEY KEPT THE CAR. TUESDAY MORNING THEY SAID THERE WAS AN ISSUE. THEY TOLD ME THAT THE OIL PUMP IN THE VEHICLE WAS TURNING OUT TOO MUCH OIL PRESSURE WHICH WAS TRIGGERING SOME SENSORS IN THE VCM SYSTEM. THIS WAS CAUSING IT TO NOT WORK PROPERLY. THEY SAID THEY WOULD ORDER A REPLACEMENT OIL PUMP AND I'D BE ON MY WAY. LATER ON WEDNESDAY, THEY CALLED BACK TO SAY THEY WERE ON BACKORDER AND I'D HAVE TO WAIT A FEW MORE DAYS. ON THURSDAY, THEY CALLED BACK TO SAY THEY WON'T HAVE A REPLACEMENT OIL PUMP UNTIL APRIL. THE HONDA FACTORY REP SAID TO ORDER A NEW SHORTBLOCK AS A REPLACEMENT AS IT HAS AN INSTALLED OIL PUMP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10497645February 10, 2013
POWER TRAIN, ENGINE
WHILE SLOWLY BACKING OUT OF PARKING PLACE INTO THE STREET, THE ENGINE SUDDENLY AND UNEXPECTEDLY ACCELERATED OUT-OF-CONTROL TO VERY HIGH RATE. CAUGHT OFF GUARD, THE ENGINE RPM WAS NOT NOTED, BUT DRIVER QUICKLY DECIDED THAT THE ONLY SOLUTION WAS TO TURN OFF IGNITION. THERE WAS NO MAT ON PEDAL, AND DRIVER DOES NOT OPERATE BRAKE AND ACCELERATOR PEDALS WITH TWO FEET. ENGINE RE-STARTED AND FUNCTIONED NORMALLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496956February 9, 2013
SUSPENSION, WHEELS, STRUCTURE:BODY
AS SOON AS THE VEHICLE WAS DRIVEN OUT OF THE LOT, 17 MILES ON THE ODOMETER, AFTER THE VEHICLE WAS PURCHASED, A VIBRATION WAS FELT COMING THROUGH THE SEATS AT 75 MPH. AND MULTIPLE RESONANCE FREQUENCIES CAN BE FELT THROUGH THE CHASSIS INTO THE INTERIOR OF THE VEHICLE. THIS VIBRATION IS CONSTANT BETWEEN 65 MPH TO 78 MPH (HIGHWAY SPEEDS) AND IT GET WORST DURING LONGER PERIODS OF DRIVING. THESE FREQUENCIES OF VIBRATIONS ARE TRANSMITTED TO YOUR LOWER BACK CAUSING STRESS AND BACK PAIN. IN ADDITION THE INTERIOR PARTS OF THE CAR (DASH, PANELS, RADIO, CENTER CONSOLE, DVD, ETC.) ARE BECOMING LOOSE AND IT CAN BE FELT DURING DRIVING CAUSING A DISTRACTION TO THE PASSENGERS. MULTIPLE REPAIRS ATTEMPTS ARE BEING PERFORMED BY HONDA DEALERS AND THEY DECIDED TO TELL THE COSTUMERS THAT THIS IS PART OF THE CAR DESIGN SINCE THEY RE-DESIGNED THE CHASSIS AND SUSPENSION TO BE STIFFER FOR THE 2013 MODELS. MULTIPLE COMPLAINTS ARE BEING REPORTED BY DIFFERENT CUSTOMERS AROUND THE US BUT NOT REPAIR HAS BEEN PERFORMED AND WILL NOT BE PERFORMED. WE DO NO'T WANT TO WAIT UNTIL A TIRE/WHEEL BECOMES LOOSE AND KILL A FAMILY OR MULTIPLE FAMILIES ON THE HIGHWAYS BECAUSE OF AN UNSAFE CONDITION ON THESE VEHICLES. ALSO, POWER STEERING PROBLEMS AND BRAKE ISSUES (AFTER LONGER PERIODS OF DRIVING, 2+HRS) HAVE BEEN REPORTED WITHOUT BEING CORRECTED AFTER MULTIPLE ATTEMPTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10496730February 7, 2013
POWER TRAIN
PURCHASED A 2013 HONDA PILOT ON 12/28/12. I BEGAN TO NOTICE A VERY ANNOYING VIBRATION/SHUDDER IN THE CAR AS WELL AS HEAR A RUMBLING NOISE. IT'S OCCURRING AT MANY DIFFERENT CONSISTENT SPEEDS AND THE ONLY WAY TO STOP IT IS TO ACCELERATE TO A HIGHER SPEED WHERE IT MAY NOT OCCUR. I FIND THIS IS A SAFETY ISSUE AS IT OCCURS MOSTLY WHEN THE VEHICLE IS MAINTAINING A CONSISTENT SPEED. SO, WHEN ON THE HIGHWAY AND DRIVING THE STATED 65MPH SPEED LIMIT, I MUST INCREASE MY SPEED TO GREATER THAN 65MPH IN ORDER FOR THE RUMBLING NOISE AND VIBRATION TO STOP. OBVIOUSLY, SPEED LIMITS ARE POSTED FOR SAFETY REASONS. ADDITIONALLY, I FEEL THIS DEFECT SEVERELY DIMINISHES THE RESALE VALUE OF THE $34,000 VEHICLE AS I'M SURE ANYONE WHOM NOTICES THE VIBRATION/SHUDDER/RUMBLING FEELING AND SOUNDS WILL NOT BE INTERESTED IN BUYING THE VEHICLE FOR FAIR MARKET VALUE. I AM ALSO QUESTIONING THE LONG TERM IMPACT OF THIS JUDDER'/VIBRATION WILL HAVE ON THE VEHICLE. MY EFFORT TO HAVE THIS REPAIRED BY THE DEALER CONTINUES, BUT THUS FAR THEY HAVE TOLD ME IT'S TORQUE CONVERTER JUDDER AND IT'S A NORMAL CHARACTERISTIC OF THE VEHICLE. I'VE RESEARCHED TORQUE CONVERTED JUDDER PROBLEMS AND FEEL THERE HAS TO BE A SOLUTION, YET HONDA MORE THAN LIKELY DOESN'T WANT TO ABSORB THE COST OF REPAIRS AS THIS PROBLEM IS OCCURRING IN MANY OF IT'S PILOTS. ON THIS WEB SITE THE ISSUE WAS ALSO REPORTED IN THE 2012 VEHICLES. THERE ARE ALSO MANY OTHER OWNERS VOICING THEIR DISPLEASURE WITH THIS PROBLEMS ON OTHER WEBSITES. ONE BEING WWW.PILOTEERS.ORG. YOUR ASSISTANCE WOULD BE GREATLY APPRECIATED. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493793January 22, 2013
SERVICE BRAKES, POWER TRAIN
TL* THE CONTACT OWNS A 2013 HONDA PILOT. THE CONTACT STATED THAT THE BRAKE FAILED TO ENGAGE AT NORMAL STOPPING DISTANCE AND THE BRAKE PEDAL FELT SOFT. WHEN DEPRESSED, THE BRAKE PEDAL WOULD TRAVEL PARTIALLY TO THE FLOORBOARD ACCOMPANIED BY AN ABNORMAL VIBRATION OCCURRED WHEN DRIVING 65 MPH. THE FAILURE WOULD OCCUR WHEN TRAVELING OVER A FLAT SURFACE OR WHEN THE CYLINDER WAS IN THIRD. THE VEHICLE WAS TAKEN TO THE DEALER AND A DIAGNOSTIC WAS PERFORMED THAT WAS UNABLE TO LOCATE A FAILURE CODE FOR THE VIBRATION OR THE BRAKE FAILURE. THE DEALER LOOSENED THE ENGINE AND THE TRANSMISSION BOLTS HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 3 AND THE CURRENT MILEAGE WAS 2,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491996January 9, 2013
SEATS
TL* THE CONTACT OWNS A 2013 HONDA PILOT (N/A). THE CONTACT STATED THAT THE THIRD ROW SEAT HEAD REST WOULD BLOCK THE CONTACT'S REAR VIEW WHEN DRIVING. THE CONTACT ALSO STATED THAT WHEN PLACING A CHILD SAFETY SEAT IN THE THIRD ROW SEAT, THE HEAD REST WOULD PUSH THE CHILD RESTRAINT FORWARD WHEN LOWERED. WHEN THE HEAD REST WAS RAISED, THE METAL BAR WOULD CONTACT THE CHILD'S HEAD. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE DESIGN OF THE VEHICLE COULD NOT BE ALTERED. THE FAILURE AND CURRENT MILEAGE WAS 42.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Honda Pilot