Honda Crosstour Complaints (2012)

32 consumer complaints on file.

#10894197August 8, 2016
POWER TRAIN
ON 11/23/15 I BOUGHT MY 2012 HONDA CROSSTOUR TO MY MECHANIC AFTER FEELING A SHIMMY IN THE FRONT END. WANTED TO MAKE SURE CAR WAS NOT OUT OF ALIGNMENT. AFTER CHECKING ALL THE NORMAL CHECK POINTS (IE.. TIRES, WHEEL BALANCE, MOTOR AND TRANSMISSION MOUNT), DID A CHECK ON BOTH RIGHT AND LEFT AXLES. MECHANIC STATED THE FLUTTERING IS DUE A MANUFACTURE DEFECT IN THE DRIVER SIDE AXLE. HONDA WAS TOLD ME THAT THE PART (44306-TP6-305) IS ON NATIONAL BACK ORDER AND THERE WAS NO ETA. IT IS 8/8/16 STILL WAITING FOR AXLE. I HAVE OPENED A CASE TICKET AGAIN WITH HONDA BUT HAVE BEEN TOLD THE SAME THING. I FIND IT DIFFICULT TO BELIEVE THAT THIS PART IN ON NATIONAL BACK-ORDER FOR OVER A YEAR AND THAT THERE IS NO RECALL. THE CAR HAS GOTTEN WORSE AND NOW I'M UNABLE TO DRIVE MY CAR SINCE DUE TO THIS DANGEROUS ISSUE. THIS WOULD BE THE SECOND AXLE THAT I'M REPLACING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852377March 30, 2016
UNKNOWN OR OTHER
ON 12/23/15 TOOK VEHICLE TO SHOP FELT A SHIMMY IN THE FRONT END. WANTED TO MAKE SURE CAR WAS NOT OUT OF ALIGNMENT. AFTER CHECKING ALL THE NORMAL CHECK POINTS (IE.. TIRES, WHEEL BALANCE, MOTOR AND TRANSMISSION MOUNT), DID A CHECK ON BOTH RIGHT AND LEFT AXLES. MECHANIC STATED THEY WERE BOTH FULL OF HOLES AND ORDERED FROM HONDA BOTH AXLES. MECHANIC WAS TOLD THEY WERE ON BACK ORDER. GOT THE LEFT AXLE MID JANUARY. ON FEB 2 AFTER THE RIGHT AXLE WAS TO BE SHIPPED WE GOT A FAX FROM HONDA STATING THAT THESE AXLES WERE ON NATIONAL BACK ORDER AND THERE WAS NO ETA. IT IS 3/29/16 STILL WAITING FOR RIGHT AXLE. I HAVE OPENED A CASE TICKET WITH HONDA BUT HAVE BEEN TOLD THE SAME THING. I FIND IT DIFFICULT TO BELIEVE THAT THIS PART IN ON NATIONAL BACK-ORDER AND THAT THERE IS NO RECALL. I HAVE BEEN UNABLE TO DRIVE MY CAR SINCE LATE DECEMBER DUE TO THIS DANGEROUS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852153March 29, 2016
TIRES, TIRES:TREAD/BELT
CAR BEGAN TO SHIMMY AS IF OUT OF BALANCE IN RIGHT REAR ON ABOUT 02-01-2016. TOOK TO TIRE KINGDOM AND THEY SAID IT WAS A ROAD "HAZARD" PROBLEM WITH DELAMINATION OF THE TREAD. THERE WERE NO INCIDENTS THAT LED TO THIS OCCURRANCE IT JUST "DEVELOPED" NO CURBS OR POT HOLES HIT. THIS IS FL ROADS ARE SMOOTH. I LIVED IN OH I KNOW WHAT A ROAD "HAZARD" IS. TIRE KINGDOM, MANAGER MICHAEL DECOSMO REFUSED TO SEND IT IN A DEFECTIVE TIRE. I REPLACED WITH SAME TYPE TIRE AT MY EXPENSE. CALLED YOKOHAMA AND THEY SAID TIRE DEALER HAD TO REPORT THIS AND WOULD NOT ADDRESS THE ISSUE. ON 03-22-2016 MY WIFE WAS DRIVING THROUGH TX CALED AND SAID THE CAR WAS "SHIMMYING" AND I KNEW IT WAS ANOTHER DELAMINATION. SHE SLOWED DOWN UNTIL GETTING TO A WAL MART AND THEY SAID YES IT WAS DELAMINATED. IT WAS THE RIGHT FRONT. THEY HAD NO TIRES THAT SIZE AND SENT HER TO A LOCAL DEALER THAT DID. THE DEALER "CROSSROADS TIRE SERVICE" HAD ONLY TWO TIRES THAT SIZE AND SHE HAD THEM REPLACE BOTH FRONT TIRES FOR SAFETY WITH TOYO TIRES.THIS DEALER DID WRITE ON THE RECEIPT THAT THE TIRE DELAMINATED. TIRE KINGDOM WOULD ONLY REPORT AS A ROAD HAZARD. I AM ALSO GOING TO CALL YOKOHAMA BUT BASED ON PRIROR EXPERIENCE THEY WILL REFUSE TO DO ANYTHING. DO REPAIR SHOPS NOT HAVE TO REPORT THESE TYPE INCIDENTS. THEY ARE EXTREMEMLY DANGEROUS. THIS COMPLAINT INVOLVES TWO SEPERATE INCIDENTS ON TWO SAME MAKE/TYPE TIRES. ONE DATED 02-10-2016 THE OTHER 03-22-2016. FIRST INCIDENT SPEED WAS AROUND TOWN BETWEEN 0-70. SECOND INCIDENT ON HIGHWAY AT ABOUT 75. TIRE MODEL IS NOT LISTED ON DROP DOWN. TIRES AR YOKOHAMA AS530. THE ORANGE PEEL OIL TIRES. FIRST TIRE FAILURE AT APPROXIMATELY 15,000 TIRE MILES SEOND FAILURE AT ABOUT 18,000 TIRE MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604245June 23, 2014
SERVICE BRAKES, HYDRAULIC
2012 HONDA CROSSTOUR. CONSUMER WRITES IN REGARDS TO BRAKE SYSTEM ISSUES. *SMD THE CONSUMER STATED ON MAY 25,2014, THE LEFT REAR BRAKE CALIPER SUDDENLY DETACHED, RESULTING IN A SIGNIFICANT LOSS OF BRAKING CAPABILITY. THE REAR BRAKES WERE SERVICED ON APRIL 10, 2014. THE DEALER CONFIRMED THE CALIPER SLIDE PIN BOLT WAS MISSING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575456March 29, 2014
VISIBILITY:SUN/MOON ROOF ASSEMBLY
I WAS DRIVING SOUTH ON HIGHWAY 680 IN WALNUT CREEK CA AROUND 2;00 PM. TRAFFIC WAS VERY LIGHT AND MY SUNROOF EXPLODED AFTER A LOUD BANG! I PULLED OVER AND COULDN'T FIND ANYTHING IN THE CAR THAT INDICATED THAT IT WAS HIT BY AN OBJECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10565656February 24, 2014
VISIBILITY/WIPER
I WAS TRAVELING DOWN THE INTERSTATE WHEN THERE WAS A BOOM ABOVE OUR CAR AND THEN WHAT SOUNDED LIKE ICE FALLING DOWN THE BACK OF THE CAR. WHEN I PULLED THE SUNROOF SHADE BACK A BIT I REALIZED THE SUNROOF HAD SHATTERED. THE DEALERSHIP WAS A COUPLE MILES AWAY. WHEN I PULLED IN AND LOOKED INTO THE SUNROOF, I EXPECTED TO SEE A ROCK OR SOMETHING BUT THERE WAS NONE. WE HAD NOT PASSED UNDER ANY BRIDGE. MOST OF THE SUNROOF HAD BROKEN INTO LITTLE SMALL GEOMETRIC PIECES. THE EDGES OF THE HOLE IN THE SUNROOF LOOKED LIKE IT WAS CRUMBLING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532386July 29, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHILE PARKING, IN SPOT, WITH FOOT ON BRAKE, ENGINE STARTED TO REV AND I FELT CAR WANTING TO MOVE FORWARD. I PUT THE CAR IN PARK AND CHECKED TO MAKE SURE MY FOOT WAS NOT TOUCHING THE GAS. IT WAS NOT. MY WIFE WAS IN THE CAR WITH ME AND ASKED ME WHAT HAD HAPPENED. I WASN'T SURE. A COUPLE OF MONTHS LATER MY WIFE WAS DRIVING APPROX. 25 MPH WHEN SHE HEARD AND FELT THE ENGINE REV AND THE CAR STARTED RACING FORWARD. SHE SLAMMED ON THE BRAKE AND PULLED THE CAR OVER AND SHUT IT OFF. LUCKILY NO ONE WAS IN FRONT OR BEHIND HER DURING THIS OCCURRENCE. MY WIFE AND I FEEL THE CAR IS NOT SAFE TO DRIVE. THE DEALER HAS "CHECKED" IT OUT AND CAN NOT FIND ANYTHING WRONG WITH THE CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10494713January 25, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 HONDA CROSSTOUR. THE CONTACT STATED THAT WHILE PARKED, HE NOTICED A FIRE HAD ERUPTED FROM THE DASHBOARD AREA. THE FIRE DEPARTMENT WAS NOT CALLED BECAUSE THE FAILURE HAD OCCURRED OVERNIGHT WHILE THE VEHICLE WAS PARKED AND SEEMINGLY, HAD EXTINGUISHED INDEPENDENTLY. THE CONTACT DID NOT NOTICE THE FAILURE UNTIL IT HAD ALREADY OCCURRED. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THAT THERE HAD BEEN A FAILURE WITH THE WIRING IN THE CONSOLE. THE EXACT CAUSE OF THE FIRE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 22,982. *TR UPDATED 03/12/13*LJ UPDATED 03/27/2013 *JS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10494634January 24, 2013
SEATS
TL* THE CONTACT OWNS A 2012 HONDA CROSSTOUR. THE CONTACT STATED THAT THE HEAD REST WOULD PUSH HIS HEAD FORWARD, CAUSING HIM PAIN. THE CONTACT MENTIONED THAT THE DEFECT CAUSED HIS ARM TO BECOME NUMB AS WELL. ADDITIONALLY, THE CONTACT STATED THAT AS A TEMPORARY REMEDY HE REMOVED THE HEAD REST. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DID NOT OFFER ANY ASSISTANCE SINCE THEY WERE UNABLE TO ALTER THE DESIGN OF THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 5,000 AND THE CURRENT MILEAGE WAS 12,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10487653December 7, 2012
SEATS
THE SEATS IN THE 2012 HONDA CROSSTOUR I JUST LEASED ARE HORRIFIC. THEY ARE EXTREMELY UNCOMFORTABLE AND THE POSITIONING ENCOURAGES POOR POSTURAL HABITS AND CANNOT BE TOLERATED FOR ANY LENGTH OF TIME. I TOOK MY CAR ON A 3500 MILE BUSINESS TRIP AND WAS CRIPPLED THE ENTIRE TIME AND ALMOST COULDN'T DRIVE HOME. I'VE PUT A LARGE SUM OF $ DOWN TO LOWER MY MONTHLY PAYMENTS AND AM NOW STUCK WITH A CAR THAT'S EXCRUCIATING TO DRIVE. I'VE OWNED HONDA'S IN THE PAST AND WAS VERY HAPPY WITH THEIR LONGEVITY, FUEL ECONOMY AND COMFORT OVERALL. I NEVER THIS COMING-SHAME ON YOU-HONDA! I'VE ALSO DRIVEN A 2012 PILOT (FOR 4.5 HOURS) AND THEY WERE SIMILAR IN DESIGN ONLY NOT QUITE AS UNCOMFORTABLE-BUT STILL UNACCEPTABLE! EVERY ATTEMPT I'VE MADE TO BOLSTER, PAD, LIFT, RELEASE OR OTHERWISE "FIX" WITH PADDING, PILLOWS, FOAM ETC. HAS BEEN UNSUCCESSFUL. WHILE PADDING WITH MINIMAL FOAM, IT RAISES ME IN A POSITION WHERE MY VIEW IS OBSTRUCTED AND MY HEAD HITS THE CEILING. I'M ONLY 5'7" AND NOT LARGE. I HAVE ALSO ENLISTED THE HELP OF A LOCAL UPHOLSTERER TO ASSIST ME BUT WE'VE REACHED THE END OF IDEAS TO ASSIST ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10479121October 4, 2012
AIR BAGS:FRONTAL
MY VEHICLE WAS HIT ON THE PASSENGER SIDE, THEN PUSHED HEAD ON INTO A UTILITY POLE. THE VEHICLE'S SIDE AIR BAGS DEPLOYED, BUT THE FRONT AIR BAG DID NOT. UPDATED 10/15/12 *BF
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10451869March 15, 2012
ENGINE AND ENGINE COOLING
A/C CONDENSER DAMAGED FROM ROAD DEBRIS (GRAVEL). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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