GMC Yukon Complaints (2021)

308 consumer complaints on file.

#11415724May 9, 2021
VISIBILITY/WIPER
DRIVING DOWN AN INTERSTATE ON A CLEAR SUNNY DAY 70 DEGREES. THERE WERE NO VEHICLES NEARBY OR AN OVERPASS. IT WAS ME, MY HUSBAND AND OUR DOG IN THE VEHICLE. OUT OF NOWHERE WE HEARD A LARGE BANG AND I NOTICED THE SUNROOF WAS SHATTERED. IT TOOK ALL MY HUSBAND ALL HE COULD TO FROM WRECKING. THANKFULLY I THOUGHT TO CLOSE THE SUNROOF SHADE SO MORE GLASS WOULDN'T LAND IN THE VEHICLE. THERE WERE SHARDS 9F GLASS EVERYWHERE. WE PURCHASE OUR 2021 YUKON 3 MONTHS AGO. SO WE WERE IN A NEW VEHICLE WITH APPROXIMATELY 5K MILES. VERY SCARY AND I WAS STILL SHAKING ONCE WE WERE ABLE TO EXIT THE INTERSTATE. THE SAFETY GUIDELINES FOR PANORAMIC SUNROOF NEED TO BE UPDATED! I HAD NO IDEA THIS WAS AN ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414928May 3, 2021
STEERING
THE VEHICLE WAS STATIONARY AND UPON TURNING IT ON A MESSAGE SHOWED UP ON THE DISPLAY STATING TO IMMEDIATELY TAKE THE VEHICLE FOR SERVICE AND TO DRIVE CAREFULLY BECAUSE OF A POWER STEERING ISSUE. ONCE THE VEHICLE WAS PLACED IN REVERSE TO BEGIN TO LEAVE THE PARKING SPOT, IT WAS EVIDENT THAT THERE WAS NO STEERING AVAILABLE ON THE VEHICLE. IT WOULD ONLY MOVE FORWARD AND BACKWARDS BUT THE STEERING WHEEL WOULD NOT MOVE IN ANY DIRECTION AT ANY DEGREE MAKING THE VEHICLE IMPOSSIBLE TO DRIVE SAFELY OR CAREFULLY TO ANY LOCATION. ATTEMPTING TO DRIVE THE VEHICLE FOR SERVICE WOULD HAVE CAUSED AN ACCIDENT AND ULTIMATELY WAS IMPOSSIBLE SO WE DECIDED TO HAVE THE VEHICLE TOWED. THE DEALERSHIP SERVICE DEPARTMENT INFORMED US THAT THIS WAS A PROBLEM WITH THE SYSTEM/SOFTWARE AND THAT THE VEHICLE HAD MANY MORE HISTORY CODES FOR THIS ISSUE. AFTER INFORMING US THAT THE UPDATE FOR THE STEERING SYSTEM WAS COMPLETED, THEY ALSO SAID IT MAY NOT BE THE FIX BASED ON THE MULTIPLE HISTORY CODES. THE CAR IS STILL BEING INSPECTED AS THEY ARE UNABLE TO BE SURE THE CAUSE OR THAT IT WILL NOT OCCUR AGAIN. RECORDS OF SERVICE CAN BE PROVIDED ONCE THE VEHICLE IS RETURNED TO US AND MESSAGES OF COMMUNICATION WITH THE SERVICE DEPARTMENT CAN ALSO BE PROVIDED UPON REQUEST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406358April 4, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
TRAVELLING DOWN THE HIGHWAY 69 MPH WITH MY WIFE AND THREE SMALL CHILDREN WHEN THE DASH FLASHED MULTIPLE ERROR CODES, ENGINE SPEED LIMITED TO 62 MPH, AND BRAKES ESSENTIALLY WENT OUT. WAS ABLE TO GET SAFELY STOPPED. CONTACTED DEALERSHIP AND THEY ADVISED SHUTTING IT OFF FOR 20 MIN AND IT WOULD "RESET". IT DID NOT RESET AND WE REFUSED TO DRIVE IT IN SUCH UNSAFE CIRCUMSTANCES WITHOUT ADEQUATE BRAKE FUNCTION ETC. GMC ROADSIDE ASSISTANCE CAME AND TOWED IT AWAY. COULD HAVE RESULTED IN MUCH WORSE OUTCOMES AND WE ARE THANKFUL NO ONE WAS INJURED. VERY NERVOUS TO DRIVE IT AGAIN AFTER WE GET IT BACK, NOT KNOWING IF IT WILL MALFUNCTION AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402695March 12, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
DRIVING APPROX. 62 MPH ON A HIGHWAY, WENT TO SLOW DOWN AND UNABLE TO BRAKE, UPON PUSHING DOWN ON THE BREAK THERE WAS RESISTANCE, AFTER PUMPING THE BREAKS MULTIPLE TIMES I WAS EVENTUALLY ABLE TO SLOW DOWN WITH A LOT OF FORCE. MESSAGES ON DASHBOARD READ "BRAKE SYSTEM FAILURE" "62 MAX SPEED ESC, SERVICE ESC, SERVICE TRAILER BREAK SYSTEM, AND FORWARD COLLISION SYSTEM UNAVAILABLE." ABS, ESC AND CHECK ENGINE LIGHT ALL ILLUMINATED ON DASH SCREEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398289February 28, 2021
SEATS, VEHICLE SPEED CONTROL, BACK OVER PREVENTION: WARNINGS
THE VECHILE IS PARK AT CARL BLACK GMC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11383127December 12, 2020
POWER TRAIN
VEHICLE WILL NOT SHIFT INTO GEAR FROM PARK. WHEN IT'S IN GEAR (YOU CAN HOLD THE BUTTON TO SELECT A GEAR TO MOVE), BUT AS SOON AS YOU RELEASE THE BUTTON - IT GOES RIGHT BACK INTO PARK. IT COMES AND GOES. I'VE BEEN STUCK IN MY DRIVEWAY. STUCK AT THE GROCERY STORE. HAD IT ONCE SURPRISE ME AT A STOPLIGHT AND WAS ALMOST REAR ENDED - THAT TIME I NEEDED TO HOLD THE BUTTON TO ESCAPE TO THE NEAREST PARKING LOT. DEALER, OF COURSE, WAS NOT ABLE TO REPLICATE AS THEY SAID THE ISSUE DOES NOT THROW A CODE. I HAVE VIDEO AND PICTURES, WHICH I HAVE SUPPLIED. SOMETIMES THE ENGINE LIGHT COMES ON TOO. DEALERSHIP DID SAY THERE WERE SOME SERVICE NOTES IN THE SYSTEM REGARDING A SIMILAR PROBLEM, BUT THAT GM HAS YET TO ISSUE A TSB. I'M HONESTLY WORRIED THIS WILL CAUSE A MAJOR ACCIDENT AND I DON'T TRUST HAVING MY FAMILY IN THE CAR. IT'S AN $86,000 SUV. UNREAL AND SO DISAPPOINTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11378101December 6, 2020
ELECTRICAL SYSTEM, ENGINE, SUSPENSION
WE WERE COMING BACK FROM A TRIP WITH MY CHILDREN AND THIS VEHICLE WAS BARELY 2 WEEKS OLD WITH 0 MILES AND WE WERE ON A HIGHWAY WHEN ALL THE EMERGENCY LIGHTS ON THE DASH WENT OFF. IT WAS FLAGGING THE ELECTRICAL SYSTEM, THE ENGINE, THE BRAKES. HONESTLY ALL THE LIGHTS POSSIBLE WENT OFF. THE VEHICLE WAS LAGGING AND IT FELT FORCE WHEN WE PUSHED ON THE GAS. OUR HANDS WERE GRIPPING THE STEERING WHEEL TO KEEP IT IN LANE TILL WE COULD GET OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362218October 1, 2020
AIR BAGS
I RECEIVED THE CAR ON 9/8/2020, I STARTED NOTICED A ERROR MESSAGE ON 19SEP2020, THAT STATED SERVICE SAFETY RESTRAINT SYSTEM WITH THE AIRBAG WARNING LIGHT COMING ON. THIS LIGHT COMES ON AND OFF SO THERE IS NO WAY TO TELL FOR SURE IF THE AIRBAG IS WORKING APPROPRIATELY. THE MESSAGE COMES ON BOTH IF YOU ARE IN MOTION OR STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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