GMC Sierra Complaints (2004)

582 consumer complaints on file.

#10552089November 13, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 GMC SIERRA DENALI. THE CONTACT STATED THAT WHILE TRAVELING APPROXIMATELY 25 MPH, THE BRAKE PEDAL WAS ABLE TO BE FULLY DEPRESSED BUT DID STOP THE VEHICLE. THE VEHICLE WAS DOWNSHIFTED AND THE PARKING BRAKE WAS APPLIED WHEN THE BRAKE WARNING LAMP ILLUMINATED. THE VEHICLE WAS LEFT TO BE TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR INSPECTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 41,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551235November 7, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 GMC SIERRA. THE CONTACT STATED THAT WHILE REVERSING INTO HER RESIDENTIAL GARAGE, THE BRAKES FAILED. THE CONTACT MENTIONED THAT AFTER INSPECTING THE VEHICLE, SHE NOTICED THAT ONE OF THE BRAKE LINES HAD FRACTURED AND ALL THE REST OF THE BRAKE LINES WERE COMPLETELY CORRODED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10550935November 5, 2013
SERVICE BRAKES
AFTER EXITING ONTO THE HIGHWAY AND ATTEMPTING TO BRAKE TO MAKE A RIGHT TURN I EXPERIENCED CATASTROPHIC BRAKE FAILURE. WHEN THE BRAKE PEDAL WAS APPLIED THERE WAS NO PRESSURE, AND THE PEDAL WENT STRAIGHT TO THE FLOOR. NO WARNING LIGHTS OR SENSORS WERE ACTIVATED BEFORE THE TOTAL BRAKE FAILURE. THE VEHICLE WAS TOWED TO A LOCAL GMC DEALERSHIP. THE DEALERSHIP ADVISED ME THAT THE BRAKE LINE "BLEW OUT" FROM THE FRONT LEFT CALIPER BECAUSE OF RUST. I RESEARCHED SUCH PROBLEMS AND FOUND THAT SIMILAR COMPLAINTS WERE NUMEROUS AND THAT THE NHTSA HAD INITIATED AN INQUIRY/INVESTIGATIONS INTO EXCESSIVE RUST ON BRAKE COMPONENTS OF GMC VEHICLES CAUSING THIS TYPE OF TOTAL BRAKE FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549979October 29, 2013
SERVICE BRAKES
I WAS BACKING OUT OF MY GARAGE WHEN SUDDENLY THE BRAKE PEDAL WENT TO THE FLOOR. AFTER THE BRAKE PEDAL WENT TO THE FLOOR THE ABS BRAKE WARNING LIGHT AND SERVICE BRAKES LIGHT CAME ON. I WAS ABLE TO PUSH DOWN ON THE EMERGENCY BRAKE PEDAL BEFORE STRIKING MY OTHER TRUCK WHICH WAS PARKED BEHIND ME. BEING SOMEWHAT MECHANICALLY INCLINED, I SAW A LINE OF BRAKE FLUID ON THE GROUND IN FRONT OF THE TRUCK EXTENDING BENEATH IT. I LOOKED UNDERNEATH THE TRUCK, ALMOST DIRECTLY BELOW THE DRIVERS SEAT AND SAW A BUNDLE OF STEEL BRAKE LINES THAT WERE NOTHING BUT A SOLID MASS OF RUST AND DRIPPING BRAKE FLUID! THE RUSTING IS SO BAD THAT I CAN'T TELL WHETHER IT'S ONE OR ALL OF THE BRAKE LINES RUSTED THROUGH! SINCE I'M RETIRED (AND DON'T HAVE TO DRIVE IN BAD WEATHER) AND HAVE ANOTHER OLDER TRUCK I DRIVE MOST OF THE TIME, THE GMC HAS RARELY SEEN BAD WEATHER (I PURCHASED IT NEW) AND WHEN IT DID IT WAS ALWAYS PRESSURE WASHED (UNDERNEATH) AT THE CAR WASH IMMEDIATELY AFTER THE SNOW OR ICE HAD ENDED! MY BROTHER WHO IS A MECHANIC RECENTLY HAD TO REPLACE ALL THE RUSTED BRAKES LINES ON A 2005 CHEVY TRUCK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10549392October 24, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 GMC SIERRA. THE CONTACT STATED THAT THE BRAKE PEDAL BECAME STUCK TO THE FLOOR BOARD. THE VEHICLE WAS TOWED TO THE DEALER, WHO INSPECTED THE VEHICLE AND FOUND THAT THE REAR BRAKE LINE WAS LEAKING DUE TO CORROSION. THE REAR BRAKE LINE WAS REPLACED. THE MANUFACTURER WAS NOT AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 97,047 AND THE APPROXIMATE FAILURE MILEAGE WAS 99,000. UPDATED 11-04-13 *BF UPDATED 11/8/2013 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10548905October 22, 2013
SERVICE BRAKES
VEHICLE IN FRONT OF ME STOPPED SUDDENLY. MY BRAKES FAILED AS MY FOOT/PEDAL HIT THE FLOOR. ALL I HEARD WAS BUZZING. I HIT THE VEHICLE IN FRONT OF ME. MECHANIC SHOWED ME THE RUSTED OUT BRAKE LINE THAT FAILED. ADVISED ME THAT THE ABS PUMP JUST PLAN EMPTIED MY MC TO MAKE UP PRESSURE LOSS. MY COMPLAINT ISN'T SO MUCH THE FACT THAT MY BRAKE LINE RUSTED OUT AS IT IS A 10 YEAR OLD TRUCK, (ALTHOUGH STAINLESS LINES WITH STEEL CONNECTORS WOULD BE A HUGE IMPROVEMENT). BUT MY COMPLAINT IS THAT THE ABS SYSTEMS IN THESE TRUCKS, AND MAYBE OTHER VEHICLES ARE FLAWED. BACK BEFORE ABS CAME OUT, IF A LINE WAS DAMAGED OR FAILED FOR WHATEVER REASON THE SEPARATED RESERVOIRS IN MC'S WOULD AT LEAST GIVE YOU FRONT OR REAR BRAKES TO STOP. THAT WAS THE BEST SINGLE DESIGN IMPROVEMENT MANUFACTURERS MADE TO BRAKES, AND I'VE BEEN DRIVING WHEN MC'S ONLY HAD ONE RESERVOIR. TO HAVE A COMPLETE MC DRAINED FOR A LINE FAILURE IS LUDICROUS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10547359October 9, 2013
SERVICE BRAKES
04 GMC SIERRA 1500 EXTENDED CAB FRONT STEEL BRAKE LINES CORROSION/RUSTED AND BURST CAUSED SUDDEN FLUID LEAKAGE AND FAILURE TO STOP PLACED ME IN A DANGEROUS/HAZARDOUS SITUATION. FINDING A RELIABLE SHOP, EXPENSIVE TOWING AND REPAIRS CAUSED TREMENDOUS BURDEN AND INCONVENIENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545695September 27, 2013
SERVICE BRAKES
DRIVING ON THE FREEWAY, I STEPPED ON THE BRAKES TO SLOW DOWN AS TRAFFIC WAS HEAVY IN A AREA THAT IS SLOW IN THE MORNING. THE BRAKES STARTED TO SLOW ME DOWN, THEN WITHOUT WARNING THE PEDAL WENT TO THE FLOOR AND I COULD NOT SLOW THE TRUCK. I TOOK ACTION AND MOVED ONTO THE NEXT LANE TO AVOID A CRASH. I CONTINUED TO APPLY THE BRAKES WHICH ONLY WORKED A LITTLE BIT UNTIL I CAME TO A STOP. I HAD THE TRUCK TOWED TO MY HOUSE. UPON INSPECTION, ONE OF THE FOUR BRAKE LINES THAT RUN ALONG THE OUTSIDE OF THE FRAME UNDER THE DRIVERS SEAT HAD BURST DUE TO EXTENSIVE RUST. IN FACT ALL FOUR OF THE BRAKE LINES IN THIS LOCATION HAD EXTENSIVE RUST. I HAD TO HAVE ALL FOR REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545340September 25, 2013
SERVICE BRAKES
THIS PAST WEEK, AS I WAS DRIVING TO GET GAS FOR OUR CAMPING TRIP, THE BRAKE PEDAL WENT STRAIGHT TO THE FLOOR WITH NO WARNING. I WAS ABLE TO GET THE DUALLY SLOWED DOWN WITHOUT INCIDENT, BUT WAS IT EVER CLOSE. AFTER GETTING THE TRUCK BACK TO MY HOUSE, I BEGAN INVESTIGATING THE ISSUE AS I SAW NO LEAK AND THE RESERVOIR WAS NEAR FULL. I SAW ONLINE THAT THIS SEEMS TO BE A GM ISSUE WITH A FEW YEARS OF TRUCKS IN MY AGE BRACKET. I CLIMBED UP UNDER THE TRUCK AND FOUND THE LINES TO BE SHOT. NOT ONE WITH A RUST HOLE, BUT ALL OF THEM CORRODED FROM ONE END TO THE OTHER. I KNOW THE TRUCK IS 8 YEARS OLD, BUT IT SITS MOST THE TIME AND ALMOST ALWAYS THROUGH THE WINTER. I HAVE ONLY HAD ONE OTHER CAR IN 30 YEARS THAT HAD A BRAKE LINE RUST. IT SHOULD NOT BE HAPPENING IN THIS HIGH END OF A VEHICLE. MY DAD BOUGHT THE MATCHING TRUCK. HIS SITS WINTERS IN THE BARN AND ONLY HAS 50K ON IT. I WILL CHECK IT THIS WEEKEND. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543984September 17, 2013
SERVICE BRAKES
WHEN ATTEMPTING TO STOP, THE TRUCK BEGAN TO STOP AND THEN ALL OF A SUDDEN THE BRAKE PEDAL WENT TO THE FLOOR. AT THIS POINT THERE WERE NO BRAKES AT ALL. THANKFULLY NO ONE WAS IN FRONT OF ME SO I WAS ABLE TO COAST UNTIL THE VEHICLE SLOWED, AND THEN USE THE E-BRAKE TO SLOW DOWN ENOUGH TO TURN. UPON FURTHER INSPECTION, A BRAKE LINE HAD BROKEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543468September 13, 2013
SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 GMC SIERRA 2500 HD. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, HE APPLIED THE BRAKES BUT THE VEHICLE DID NOT RESPOND. HE CONTINUED APPLYING PRESSURE UNTIL THE PEDAL TOUCHED THE FLOORBOARD AND FINALLY, THE VEHICLE CAME TO A STOP. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THE STEEL BRAKE LINES EXHIBITED MASSIVE CORROSION AND WERE LEAKING. THE VEHICLE WAS TAKEN TO A DIFFERENT DEALER WHERE THE REPAIR WAS COMPLETED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10543376September 12, 2013
SERVICE BRAKES
BRAKES WORKED PERFECTLY TO STOP VEHICLE ON A STEEP DOWNWARD HILL IN ORDER TO OPEN A GATE AT THE BOTTOM OF THE HILL OF MY DRIVEWAY. AFTER THE GATE WAS OPENED THE VEHICLE PROCEEDED DOWN THE HILL COASTING AND THERE WAS A TOTAL BRAKE FAILURE WHEN TRYING TO SLOW DOWN. THE PEDAL WENT TO THE FLOOR WITH NO BRAKES WHATSOEVER. THE VEHICLE CRASHED INTO A TREE TO AVOID GOING OVER A CLIFF. THE VEHICLE HAS BEEN WELL MAINTAINED WITH NO WARNING OF BRAKE FAILURE. FRONT AND REAR BREAKS FAILED AT THE SAME TIME. NO WARNING BRAKE LIGHT INDICATOR ON DASH EVER WENT ON. THIS OCCURRED ON MY PROPERTY AND DRIVER AND A PASSENGER WERE BOTH INJURED. BODY SHOP INDICATED THAT THE BRAKE LINES RUSTED OUT. THIS COULD HAVE BEEN A FATALITY IF THE FAILURE TOOK PLACE ON THE ROAD. *TR
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10542412September 7, 2013
SERVICE BRAKES, SUSPENSION
FRAME RUST. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10541983September 5, 2013
SERVICE BRAKES
WHILE TRAVELING ON THE PA TURNPIKE AT APPROX. 60 MPH, TRAFFIC SUDDENLY SLOWED IN FRONT OF ME. I WAS PULLING OUR 30 FIFTH WHEEL CAMPER AT THE TIME. I APPLIED THE BRAKE HARD HAD A SPLIT SECOND OF BRAKING ACTION AND THEN THE BRAKE PEDAL WENT TO THE FLOOR. I WAS ABLE TO USE THE MANUAL TRAILER BRAKE CONTROL TO SLOW THE TRUCK SOME, SWERVED INTO THE LEFT LANE MISSING THE CAR IN FRONT OF ME BY INCHES AND THE CAR TO THE LEFT OF ME SWERVED INTO THE FAR LEFT LANE TO AVOID HITTING ME. (THREE LANE HIGHWAY) I MANAGED TO DRIVE THE TRUCK TO A REST AREA ABOUT A MILE DOWN THE ROAD USING BOTH THE TRAILER BRAKES AND THE TRUCK EMERGENCY BRAKES. THE CAUSE OF THE BRAKE FAILURE WAS THAT THE BRAKE LINE LOCATED UNDER THE DRIVERS AREA HAD RUSTED THROUGH AND RUPTURED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10538421September 2, 2013
SERVICE BRAKES
UPON APPLYING BRAKES TO SHIFT INTO REVERSE, PEDAL WENT TO FLOOR AND ALL WARNING LIGHTS CAME ON. HAD TRUCK TOWED TO GARAGE, AND UPON INSPECTION A METAL BRAKE LINE HAD RUSTED OUT. AFTER REPLACING BRAKE LINE GARAGE WAS BLEEDING BRAKES AND ANOTHER LINE FAILED. WAS TOLD BY MECHANIC THAT I SHOULD HAVE ALL THE METAL LINES REPLACED BECAUSE OF SEVER RUSTING OF THE METAL. THIS SEEMS TO BE MORE PREVALENT IN GENERAL MOTORS THAN ANY OTHER BRAND. I WAS TOLD THAT THE USE OF SALT BRINE SOLUTION IN OUR AREA FOR WINTER FREEZING IS THE REASON BEHIND THIS. I WAS TOLD THAT THE MECHANIC IS SEEING AT LEAST ONE VEHICLE A WEEK WITH THIS PROBLEM. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537840August 29, 2013
SERVICE BRAKES
EXPERIENCED A COMPLETE LOSS OF SERVICE BRAKES. FORTUNATELY THIS OCCURED AFTER COMPLETING A TRIP WHILE TOWING A TRAILER. HAD THIS HAPPENED DURING THE TRIP SERIOUS INJURIES AND MULTIPLE DEATHS COULD HAVE BEEN THE RESULT. INVESTIGATION OF THE PROBLEM INDICATED PREMTURE RUSTING THROUGH OF THE STEEL BRAKE LINE TO THE RIGHT FRONT DISC BRAKE. THE BRAKE LINE TO THE LEFT FRONT CALIPER IS ALSO BADLY RUSTED. THE BRAKE LINES FROM THE MASTER CYLINDER ARE MILDLY RUSTED AS WELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537701August 28, 2013
SERVICE BRAKES
MY MOTHER BORROWED MY TRUCK TO RUN AN ERRAND ON HER WAY HOME SHE CALLED TO TELL ME THAT THE "SERVICE BRAKE SYSTEM" MESSAGE HAD APPEARED IN THE DIC. MOMENTS LATER THE VEHICLE LOST ALL STOPPING ABILITY. THANKFULLY DUE TO THE COMBONATION OF AN EMPTY ROAD GOOD DRIVING NO COLLISION OCURED. THIS MORNING I GO TO INVEGISTATE TO FIND COMPLETE RUST THROUGH ON TWO OF THE STEEL HYDRAULIC LINES LOCATED JUST BEHIND THE DRIVERS FRONT WHEEL. ALL STEEL LINES IN THIS TRUCK BRAKE, FUEL, AND, TRANSMISSION COOLER HAVE SIMILAR EXTENSIVE RUST DAMAGE. THIS IS EXTREMELY DANGERIOUS AND WILL BE EXPENSIVE TO REPAIR AS TO ENSURE SAFETY ALL METAL LINES WILL NEED CHANGING. I CAME TO FIND OUT THAT NOT ONLY IS THIS A VERY COMMON ISSUE WITH THESE TRUCKS BUT THAT GM IS DOING NOTHING TO HELP OWNERS NOR DO THEY OFFER CORRECT QUALITY OE STYLE REPLACEMENT LINES. I WAS QOUTED OVER $1000 BY TWO SEPERATE DEALERS IN MY AREA. MY TRUCK IS WELL TAKEN CARE OF AND IS DRIVEN MUCH LESS THAN THE NATIONAL AVERAGE THIS FAILURE HAS TRULY UPSET ME I DONT SEE BUYING ANOTHER GM PRODUCT IN THE FUTURE. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537464August 27, 2013
WHEELS, TIRES
I PURCHASED BRIDGESTONE DUELER ALENZA HL TIRES AT 42509 ON 06/10/2009 AND ON 04/10/2011 I HAD A SLOW LEAK AND WENT TO BRIDGESTONE DEALER FOR REPAIR BUT NOTICED CRACKING IN TREAD. I WAS TOLD THIS WAS NORMAL! IN MAY 2013 MY MECHANIC SAID THIS CRACKING WAS DRY ROT AND I VERIFIED WITH OTHER TIRE DEALER TRUCK HAD 70693 MILE. THIS IS A 65000 MILE TIRE AND I ONLY HAD 14000 MILES BEFORE CRACKING STARTED- THIS IS A SAFETY HAZARD. I DID NOT GO BACK TO BRIDGESTONE DEALER BECAUSE I WAS GIVEN INACCURATE INFO AND I BOUGHT MICHELIN INSTEAD. I CALLED BRIDGESTONE AND THEY TOLD ME THERE WAS NOTHING THEY COULD DO AND "HAVE A NICE DAY."!!!! GOOD LUCK IF YOU BUY THESE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10537587August 27, 2013
SERVICE BRAKES
THIS OCCURRED ON 8/13/2013 IN CENTRAL VIRGINIA AND THE TRUCK HAD 93461 MILES ON IT. WHILE MOVING MY 2004 GMC SIERRA 1500 TRUCK IN MY DRIVEWAY, MY BRAKE PEDAL WENT TO THE FLOOR BECAUSE THE REAR PASSENGER SIDE BRAKE LINE HAD BURST. THERE WAS NO WARNING LIGHT OR CHIME INDICATING A BRAKE SYSTEM ISSUE. THE DUAL MASTER CYLINDER SYSTEM ONLY PROVIDED ENOUGH BRAKING TO SLIGHTLY SLOW THE VEHICLE DOWN AND THE PARKING BRAKE DIDN'T HELP MUCH. I HAD IT TOWED TO A SHOP AND THEY SAID IT WAS DUE TO A CORRODED STEEL BRAKE LINE. THEY TOLD ME THAT THEY HAVE HAD TO REPLACE THESE LINES FREQUENTLY IN A LARGE NUMBER OF CHEVROLET AND GMC PICKUP TRUCKS. THEY REPLACED THE LINE AND I HAD PLANNED TO REPLACE ALL OF THE OTHER LINES IN A FEW MONTHS. TWO WEEKS AFTER THE REPAIR WAS DONE AND APPROXIMATELY 50 MILES LATER, ANOTHER LINE FAILED WHILE I WAS DRIVING APPROXIMATELY 45 MPH. AGAIN, THERE WAS NO WARNING LIGHTS OR CHIMES AND THE PEDAL WENT TO THE FLOOR. I ESTIMATE THAT THERE WAS APPROXIMATELY 5 TO 10% BRAKING POWER AND WAS UNABLE TO STOP THE VEHICLE. THE PARKING BRAKE DID HELP SOME BUT IS NO A SUBSTITUTE FOR A REAL EMERGENCY BRAKE THAT THE OLDER VEHICLES USED TO HAVE. ADDITIONALLY, IT IS NOT EASY TO LIFT YOUR FOOT UP TO IT AS THE PEDAL IS MOUNTED SOMEWHAT HIGH OFF THE FLOOR. THE REPAIR SHOP SAID THAT THIS TIME IT WAS A STEEL LINE RUNNING TO THE MASTER CYLINDER AND COULD BE SEEN LEAKING FLUID FROM INSIDE THE ENGINE COMPARTMENT. I HAD THEM REPLACE ALL THE LINES. I DON'T UNDERSTAND WHY THE NHTSA HASN'T DEMANDED A RECALL OF THESE VEHICLES FOR THE CORRODED BRAKE LINES AND THE FAILURE OF THE DUAL MASTER CYLINDER SYSTEM TO OFFER ANY RELIABLE METHOD OF STOPPING THE VEHICLE. I HAVE HAD SEVERAL OTHER VEHICLES THAT ARE MUCH OLDER THAN THIS TRUCK AND THEIR LINES WERE ALWAYS RUST FREE AND NEVER FAILED. ALTHOUGH MOST ARE NOT RECORDED HERE, THERE ARE THOUSANDS OF GM TRUCK OWNERS REPORTING THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536393August 20, 2013
SERVICE BRAKES
I WAS PARKING OUR 2004 GMC SIERRA PICK UP TRUCK WHEN MY FOOT WENT RIGHT TO THE FLOOR. AFTER GETTING OUT OF THE TRUCK, I NOTICED ALL THE BRAKE FLUID DRAINING OUT OF THE BRAKE LINE ON TO THE GROUND. WHEN OUR MECHANIC LOOKED AT IT, HE SAID ALL THE BRAKE LINES WERE RUSTED OUT AND THAT THE WHOLE UNDERCARRIAGE OF THE TRUCK WAS ENTIRELY RUSTED OUT. WHAT A DISGRACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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