GMC Sierra Complaints (2021)

671 consumer complaints on file.

#11752674July 24, 2026
SERVICE BRAKES, STEERING, SUSPENSION
Vehicle: 2021 GMC Sierra SLT | VIN: [XXX] Dealership: Carl Black GMC Roswell, GA (11225 Alpharetta Hwy, 30076) | Invoice #[XXX] | Service Date: [XXX] Paragraph 1 – Suspension Hazard: Dealership diagnosed a worn left upper ball joint (popping sound on left turns) and installed Rough Country aftermarket upper control arms on my stock-height Sierra SLT. These arms are designed for lifted suspension and alter factory caster/camber geometry, placing extreme stress on ball joints. This can cause sudden ball joint separation, wheel collapse, and total loss of steering control at speed. The dealership admitted on the invoice they "could not find branding" on original parts and chose non-OEM lift components without my consent or any safety disclosure. Paragraph 2 – Brake Failure & No Safety Warning: The same service included a full front/rear brake job (pads + resurfaced rotors) using their certified technicians and parts. After pickup, the brakes failed to operate properly. When I returned, the service manager refused to correct their own workmanship and instead quoted $1,900 to repair the very brakes they just serviced. Most critically, at vehicle pickup they issued no written or verbal safety warning—no "do not drive" instruction—despite the brakes being knowingly compromised, endangering me and the public. Paragraph 3 – Requested Action: The service manager was unprofessional, condescending, and refused accountability. I request an immediate NHTSA investigation into Carl Black GMC's unauthorized use of lift-kit suspension parts on stock vehicles, failure to warranty their own brake service, and reckless omission of safety warnings at delivery. This dealership pattern poses an imminent public risk. Please escalate. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11752087July 22, 2026
POWER TRAIN, ENGINE
On June 25, 2026, at approximately 84,000 miles, while traveling approximately 60-65 mph on Highway 121 in a posted 65 mph zone, driving my 2021 GMC Sierra 1500 AT4 equipped with the 6.2L L87 engine, multiple warning messages suddenly appeared, including “Check ESC,” “Check Parking Brake,” “Check Brakes,” and “Check Engine.” The engine began operating abnormally. I drove directly to Sewell GMC because I was concerned that the engine could fail or the vehicle could lose propulsion while in traffic. There was no crash, fire, or injury. Sewell GMC inspected the vehicle and confirmed catastrophic internal engine damage. The technician found metal debris in the engine oil and oil pan, damaged internal bearings, and camshaft/lifter damage. Sewell advised that the complete engine must be replaced. The vehicle remains at the dealership, has not yet been repaired, and the engine and failed components should be available for inspection. Before this incident, I had not experienced warning lights or symptoms indicating that an imminent catastrophic engine failure would occur. GM and the dealership advised that my VIN is not included in the current L87 engine recall because the engine was built in 2020. However, the diagnosed bearing damage, metal contamination, and catastrophic engine failure appear similar to the engine failures addressed by that recall. I am reporting this because an unexpected internal engine failure while driving creates a serious risk of loss of propulsion and a collision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751500July 20, 2026
ENGINE AND ENGINE COOLING
The contact owns a 2021 GMC Sierra 1500. The contact stated that while driving 35 MPH, the engine was making an abnormal sound, and the vehicle failed to accelerate. The engine was popping and making cranking sounds, with several unknown warning lights illuminated. The vehicle was driven back to the residence with the issues. The contact referenced NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); as a possible cause for the failure; however, the VIN was not included in the recall. The vehicle was taken to a dealer where it was determined that there was metal fragments found in the oil filter, and recommended that the engine be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751279July 18, 2026
ENGINE
I'm not sure if they've pulled it out yet. They said two weeks to get motor. Engine started shaking and then started knocking. Had wrecker take it to GMC dealer they said it needs an engine. It is a 2021 6.2 carbon pro 1500 Sierra AT4 it did not come up on recall list and I don't know why? it obviously the same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11751124July 17, 2026
ENGINE
At 115,000 the coolant control valve has gone out. GM acknowledges this issues in 2020 model trucks. My truck is a 21 and displaying the same characteristics. A simple google search will show this is a known issue in 2021 vehicles as well. In 2020 model trucks GM has provided a special 150,000 mile warranty to replace this part. GM needs to step up and provide a proper warranty/recall for the affected 2021 models.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750814July 16, 2026
FUEL/PROPULSION SYSTEM
P1098 code indicating stuck/ unresponsive engine coolant control valve. N252508341 exists for this part; however claim is my VIN is not covered under the bulletin or included on any standard warranty coverage. Part should last more than 150k miles, vehicle less than 90k. Less than 2 weeks ago suffered a complete EBPV failure that destroyed coolant and DEF lines, also not covered. No explanation for why my specific VIN (a 3.0L diesel in the supposedly covered MY) is excluded. Have been unable to find evidence of any applicable vehicles that were 'covered' under this bulletin. Fault forces an unexpected derate which can engage while accelerating, including while merging into freeway traffic. This is an obvious safety hazard. Engine check light illuminates approximately 30 to 60 seconds before derate limits top speed and throttle response. No messages to operator. Dealer has confirmed issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750566July 15, 2026
POWER TRAIN
The 10 speed automatic transmission shakes and jumps between gears. The transmission also shakes and rumbles at cruising speeds. The diesel engine version of this truck is already recalled. My truck is a gas engine and should also be recalled. This is the same defective 10 speed transmission used in all GM vehicles and recalled in many. This vehicle needs to be recalled and fix before the wheels lock up and kill someone.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750221July 14, 2026
ENGINE
I was driving and my check engine light came on a mile from my house. I drove home and the next morning, I started my truck. It was loud and pulsating like it wanted to stall out. I had it towed to a repair shop. They plugged into the truck and said it was giving code P0016. I had it towed to another place and that it is where it is sitting now. I also received a email from onstar saying "A critical issue with the engine and transmission system in your 2021 GMC sierra Crew Cab has been detected. P0016 was detected. I searched my VIN # and it says that there are no recalls on my truck. I do see that there was a silent recall on the engine that is in my truck.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11750329July 14, 2026
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, ENGINE
I am submitting supplemental evidence regarding my 2021 GMC Sierra (VIN [XXX]) for Recall Query RQ26001, Campaign 25V-274. Despite multiple repair attempts, my vehicle remains unsafe and non-compliant with GM Service Bulletin N252494002. The recall remedy was performed deficiently. [XXX] Northeast Buick GMC installed a remanufactured short block instead of the required complete engine, reused the original seized-engine oil pan (which continues to leak), and failed to address critical electrical damage. Documentation proves they deleted Labor Operation 14BUZ (Engine Electrical) after their technician noted a blown mega fuse. A second dealer, Penske Chevrolet, subsequently deleted Labor Operation 77CVZ01 from my repair order, demonstrating a systemic pattern of ignoring recall-required repairs. Electrical damage has cascaded, resulting in a burnt fuse block and active faults P0615, P0617, P26E4, P26E6, U0623, and U0284. More critically, within 24 miles of my last service, the vehicle developed a new, severe safety failure: the "Service Brake Pad Monitor" system failed, accompanied by a red "Service System" dashboard alert and a noticeably spongy brake pedal. These brakes were recently serviced, yet this failure introduces a new risk of crash not present prior to the recall "remedy." GM Executive Resolution Case XXX has provided no resolution, reimbursement, or safety assurance, ignoring all deadlines since XXX. I possess extensive documentation, including service orders showing deleted labor operations and diagnostic logs. I request this update be integrated into the investigation of RQ26001, as the current remedy is demonstrably ineffective and has exacerbated safety hazards. The manufacturer’s refusal to remediate these issues, despite my compliance, leaves me with an unsafe vehicle and significant financial loss. I am prepared to provide all supporting records to substantiate this complaint. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749233July 9, 2026
POWER TRAIN
transmission shuddering, harsh or delayed shifting, and erratic gear changes. The truck jerks really bad during each shift of the ten speeds. A vibration or shudder typically occurring at speeds between 25-65 mph under light throttle. Also makes a bad noise every times it’s shifting. I have no lights on the dash and the gmc app tells me everything is fine when clearly it’s not . I see there’s a recall for my year and make but for some reason my vin doesn’t fall in the category
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749076July 8, 2026
POWER TRAIN
My car suffered a catastrophic engine failure, metal schards were found in the oil filter and was left out of the 2021 recall 25V274. The in service date of vehicle is March 13, 2021. The car was 83 days out of warranty when the engine failed. The truck has 47,000 miles on it. They are now trying to charge us, barter with us. They have gone from $2800 for repair, negotiated down to $100 to sign this off as a good will repair stripping us of lemon law rights and future recall remedies. Car is currently sitting at the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11749124July 8, 2026
ENGINE
The contact owns a 2021 GMC Sierra 1500. The contact stated that while turning the ignition on, the "Service Parking Brake" message was displayed, and the check engine warning light illuminated. Additionally, the engine ran rough. The vehicle was taken to the dealer, where it was diagnosed that the engine lifters needed to be replaced; however, the dealer could not diagnose if there was further engine damage until the lifter repair was completed. The manufacturer was made aware of the failure. The failure mileage was approximately 72,530.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748812July 7, 2026
ELECTRICAL SYSTEM, ENGINE
I own a 2021 GMC Sierra AT4 3.0L Duramax (VIN [XXX]). The vehicle has codes P1098 (Coolant Control Valve Performance) and P129F which coincides with the first code. My dealer believes this is consistent with an Engine Coolant Control Valve failure. I understand Special Coverage XXX exists for this issue, but I've been told my VIN is not included. My truck has the exact engine, symptoms, and diagnostic codes addressed by Special Coverage N252508341, but my VIN is excluded. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748816July 7, 2026
ENGINE
The contact owns a 2021 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed, the "Add oil to engine" message was displayed. The vehicle was driven to an AutoZone within two minutes and turned off. Upon inspection of the engine oil level, the contact observed that the dipstick was completely dry. The dealer was notified of the issue, and an appointment was scheduled for an oil consumption test. The vehicle was not yet diagnosed or repaired. The contact stated that the vehicle had been serviced for a routine oil change on April 21, 2026, at 53,590 miles. The contact related the failure to NHTSA Action Number: RQ26001(ENGINE). The manufacturer was not made aware of the failure. The failure mileage was approximately 56,802.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748623July 6, 2026
ENGINE
Since purchase of my 1500 Sierra 6.2L on 10FEB2021, the vehicle has always appeared to burn an excessive amount of oil which is consistent with GM’s 6.2L engines and has created safety issues leading to sweeping recalls on this engine model from 2021-2024. I have been informed that the engine was consistently down 2+ qts of oil at every recommended oil change (approximately every 5000mi) although GM literature indicated that this level of consumption was usual in their 6.2L engine. In a JAN26 oil change at approximately 35,000mi I was told that my engine was down over 3qts of oil. On 17FEB2026 I took my vehicle into my Chevy/GMC Dealership to request an oil consumption test at ~35, 089mi. On 30JUN2026 I returned to the dealership for my 2000mi check-in, at ~37,800mi, and was informed that my vehicle had failed the consumption test. With over 600,000 vehicles recalled since 2024 in the 6.2L category, my vehicle/VIN has never been associated with a recall. Despite having minimal miles on this engine, I am now financially penalized for repairs because I had just exceeded the initial Powertrain Warranty and my extended warranty would not cover a pre-existing condition. GM’s 6.2L engines have pre-existing issues from the factory and represents a danger to consumers and the driving public because of these failures.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11748647July 6, 2026
FUEL/PROPULSION SYSTEM, POWER TRAIN
Dashboard lit up with engine light and stated that there's no compulsion
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747007June 28, 2026
STRUCTURE:BODY, UNKNOWN OR OTHER
There is a water leak in the rear passenger compartment of my vehicle. Unsure where water is coming from. Continued leaking poses a risk to my safety as I may be exposed to black mold as well as anyone else who is riding in my vehicle. The problem hasn’t been addressed by the dealer yet but this is a known issue. At this point I have spoken with a representative from the service department at the dealership but cannot get an appointment for several weeks. I was also advised that the problem would need to be diagnosed before being addressed at my cost due to being outside of the warranty period. There were no warning lights or any other signs that this is occurring and was only discovered because I was putting something in the back seat on 6/26/26.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11747060June 28, 2026
ENGINE
2021 GMC Sierra after purchase at 4,700 miles had issue with the lifter rods and were replaced at that time. Now the truck has a little over 67,000 miles and once again have the same issue. This appears to be a known issue with this truck and the 5.3L engines. The truck is in repair and since it is slightly over its warranty of 60,000 miles. The dealer will not cover the repair. Seeing that this is an ongoing and known issues with service bulletins it seems that this should be a potential recall. We were lucky that we identified the issue early and were able to get to the dealer to fix. Otherwise we could have broken down in the middle of our daily commute in the expressway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746746June 26, 2026
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, BACK OVER PREVENTION: WARNINGS
When I put the vehicle in park, the dash warning says it is not in park or shift to park. The components continue to work. I have taken it to the dealership and according to the service manger, this is a very common occurrence in these trucks. This seems to me that it would be a very serious safety issue if one assumes their vehicle is in park and it is actually not. The shift to park warning is a safety warning to alert the driver it is not in park so the vehicle doesn’t roll off and hit someone (especially a child playing in the driveway). Assuming that alert is just a malfunction could get someone killed. I did notice that this was considered a safety recall for some models of GMC vehicles but not others. I’m not sure why there hasn’t been a recall on these trucks when the service manager specifically said they are having this issue on a lot of trucks.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11746749June 26, 2026
POWER TRAIN, ENGINE, FUEL/PROPULSION SYSTEM
I am reporting repeated failures involving both the transmission and diesel emissions (DEF) system on my 2021 GMC Sierra 2500HD Denali equipped with the 6.6L Duramax diesel engine and Allison 10-speed automatic transmission. While under warranty, the truck required replacement of the aftertreatment fuel injector and later the Reductant Control Module due to DEF/emissions system failures. General Motors also completed recall-related transmission software updates on the vehicle. At approximately 154,833 miles, the transmission began shifting improperly, set transmission fault codes, and required complete replacement at my expense. Less than 5,000 miles later, the vehicle again experienced a "Service DEF System" warning with multiple diagnostic trouble codes. Repairs required replacement of the DEF tank, DEF heater assembly, and NOx sensor. These repeated failures involve major drivetrain and emissions components on a heavy-duty truck. DEF system failures can place the vehicle into reduced-power (derate) mode, limiting vehicle performance and creating potential safety concerns while driving or towing. I am submitting this complaint so these failures can be documented as part of NHTSA's evaluation of similar vehicles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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