GMC Sierra Complaints (2009)

314 consumer complaints on file.

#11170809January 18, 2019
AIR BAGS
TAKATA RECALL I WAS NOTIFIED IN JULY OF 2016 BY GMC OF A POSSIBLE ISSUE WITH TAKATA AIRBAGS. I WAS TOLD THERE WAS NO CURRENT SOLUTION AND TO WAIT. I WAITED ONE YEAR (2017) AND CALLED AGAIN AND WAS TOLD NOTHING HAS CHANGED. I DID THAT AGAIN IN 2018 AS WELL AND WAS TOLD THERE WERE NO UPDATES. AROUND THE TIME OF MY SECOND CALL IN 2018, I STARTED GETTING AIRBAG WARNING LIGHTS AND MESSAGE FROM THE VEHICLE. I CONTACTED GM CORPORATE IN REGARDS TO THE ISSUE ASSUMING IT HAS TO DO WITH THE RECALL. I WAS TOLD BY GM CORPORATE THAT IN NO WAY WOULD THEY BE WILLING OR ABLE TO ASSIST OR PAY FOR ANY OF THE COST OF GETTING THIS RESOLVED AND THAT I WOULD BE REQUIRED TO EVERYTHING MYSELF. I MIGHT BE ABLE TO GET REIMBURSED IF THE RECALL FINALLY WENT THROUGH, BUT IF THE RECALL WENT THROUGH AFTER I SOLD THE VEHICLE THEY WOULD NOT REIMBURSE ME. I CONTACTED A LOCAL DEALERSHIP THAT WAS NOT WILLING TO HELP WITH COSTS EITHER AND WAS TOLD IT WOULD PROBABLY BE $300 TO DIAGNOSE THE PROBLEM PLUS COSTS OF REPAIR. I'VE ALSO ATTEMPTED TO SELL THE VEHICLE BUT HAVE HAD BUYERS BACK OUT DUE TO THE OPEN RECALL OR OFFERED ME BELOW MARKET VALUE FOR THE TRUCK BECAUSE OF THE RECALL. THEREBY CAUSING AS OF RIGHT NOW "PERMANENT DIMINISHED VALUE" I PERSONALLY FEEL LIKE GM IS DRAGGING THEIR FEET KNOWING THAT IF THEY CAN WAIT LONG ENOUGH THE NUMBER OF VEHICLES WILL DROP OFF THE ROADS CAUSING THE REPAIRS TO BE CHEAPER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11166753January 13, 2019
AIR BAGS
" TAKATA RECALL" I HAVE CALLED DEALER AND GOT NO INFORMATION OR HELP. RECALL # 49151 --- ??/??/ 2016
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11151557November 14, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 GMC SIERRA 1500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE DEALER (GARLYN SHELTON BUICK GMC, 5625 S GENERAL BRUCE DR A, TEMPLE, TX 76502, (254) 771-0128) WAS CONTACTED SEVERAL TIMES AND STATED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144419October 31, 2018
AIR BAGS
GAY PONTIAC KEEP SCHEDULING APPOINTMENTS AND CANCELLING. TODAY I WAS IN THE PARKING LOT WHEN THEY CALLED ME TO CANCEL. GMC SENT SAFETY RECALL JULY 2016. THEY SAID I CAN'T GET IT FIXED AT THIS TIME. THIS THREATENS MY SAFETY. I NEED THIS FIXED NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11144109October 30, 2018
AIR BAGS
TAKATA RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11140557October 16, 2018
UNKNOWN OR OTHER
THE DASHBOARD IS CRACKING ACROSS FROM THE DRIVERS SIDE ALL THE WAY TO THE PASSENGER SIDE AIR BAG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11132365September 30, 2018
UNKNOWN OR OTHER
DASHBOARD BEHIND THE I STRUMENT CLUSRER AND BY THE PASSENGER AIR BAG IS CRACKED. COULD CAUSE FLYING DASH PIECES IN AN ACCIDENT WITH AIR BAG DEPLOYN MENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130208September 18, 2018
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2009 GMC SIERRA 1500. WHILE DRIVING 65 MPH, THE SPEEDOMETER AND THE TACHOMETER GAUGES FLUCTUATED UP AND DOWN, THE AIR BAG AND TRANSMISSION INDICATORS ILLUMINATED, AND THE ENGINE SEIZED. THE VEHICLE WAS NOT TAKEN TO A DEALER TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED AND INFORMED THE CONTACT TO CALL A DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 47,540.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111942July 17, 2018
AIR BAGS, UNKNOWN OR OTHER
CRACKING OF THE DASH AROUND THE LEFT REAR AREA OF AIR BAG COVER,CRACKED ALL THE WAY TOWARDS FRONT OF DASH AREA, BROKE PIECES FALLING IN DASH..CONCERNS OF FLYING PROJECTILES IN CASE OF AN IMPACT CAUSING MORE HARM TO PASSENGER OR MYSELF FROM FLYING BROKEN PIECES OF DASH.I CANT RECALLED EXACTLY WHEN IT HAPPENED IF THE VEHICLE WAS PARKED MOVING. IN MOTION OR ANY OTHER TYPE MOTION THAT WOULD CAUSE THIS JUST EVERY DAY DRIVING NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11110970July 12, 2018
AIR BAGS
"TAKATA RECALL" DEALER'S REPLY; A COMPLETE REMEDY IS NOT AVAILABLE AND ARE WAITING ON GM'S SOLUTIONS. SERVICE DEPT HAS GIVEN THE SAME ANSWER FOR LAST 2 YEARS. I CALLED GM'S HEADQUARTERS, THEY REPLY THE AIR BAGS ARE AVAILABLE AND DEALER SHOULD REPLACE THE RECALLED BAGS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11109777July 6, 2018
SEATS, UNKNOWN OR OTHER
DASH HAS CRACKED IN 5 PLACES THE DASH IS ALSO PEELING PAINT. ALSO THE CRIME INTERIOR HANDLES THE CHIME IS PULLING OFF AND EXTREMELY SHARP. MY EXTERIOR DOOR HANDLES PAINT IS FALLING OFF IN CHUNKS ON ALL 4 DOORS. MY DRIVERS SIDE SEAT THE LUMBAR SUPPORT BROKE 3 TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101505June 12, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 GMC SIERRA 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR AS THE RECALL NOTICE WAS RECEIVED OVER TWO YEARS AGO. THE DEALER (GREINER BUICK GMC, 14555 CIVIC DR., VICTORVILLE, CA 92394) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS CONTACTED SEVERAL TIMES AND WAS UNABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *TT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101178June 11, 2018
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
I PURCHASED MY TRUCK ABOUT 1 YEAR AGO AND IT HAD 32,00 MILES ON IT, IT NOW HAS 40,000 MILES. EVERYTHING WAS FINE WITH IT UNTIL ABOUT MID-APRIL. I WAS DRIVING TO KALAMAZOO TO SEE MY DAUGHTER ON I-94 AROUND 72 MPH WITH THE CRUISE CONTROL ON. I TURNED ON MY LEFT TURN SIGNAL TO CHANGE LANES TO PASS THE PERSON IN FRONT OF ME AND TO MY DISMAY MY SPEED DROPPED DRASTICALLY AS THE CRUISE CONTROL DISENGAGED. THIS HAPPENED SEVERAL TIMES ON THE WAY TO KALAMAZOO THAT DAY. IT ALSO GOT WORSE ON THIS TRIP, SOMETIMES THE DOOR LOCKS WOULD LOCK AND UNLOCK, ALL OF THE LIGHTS ON THE DASHBOARD TURNED ON AND OFF AND EVERY TIME ANYTHING HAPPENED THE SPEED DROPPED, WHICH TO ME IS A SAFETY HAZARD AND SHOULD BE PART OF A RECALL. WHEN I GOT HOME THE NEXT DAY, I CALLED LEVALLEY GMC TO TAKE A LOOK AT MY TRUCK (WHERE IT'S BEEN SERVICED SINCE PURCHASE). WHEN I EXPLAINED THE SITUATION TO THEM, THEY CLAIMED THEY NEVER HEARD OF IT. THAT'S STRANGE BECAUSE IF THIS SITUATION IS GOOGLED, THERE IS A LOT OF INFORMATION ABOUT WHAT COULD BE WRONG. LO AND BEHOLD A DAY AND A HALF LATER MY TRUCK WAS FIXED AT A COST OF $1069.71 FOR DIAGNOSIS AND 3 CABLES, ALL POSITIVE AND NEGATIVE BATTERY CABLES. I CONSIDER THIS SITUATION A SERIOUS SAFETY ISSUE. I SENT A LETTER TO GM CUSTOMER SERVICE. LOU CONTACTED ME AND LEFT A VOICE MAIL WITH CASE NUMBER 8-4206988703 (6/4/18). I CALLED CUSTOMER SERVICE AND SPOKE WITH TONI ALSO 6/4/18. TONI REVIEWED THE CASE AND ASKED WHAT I WAS REQUESTING. I TOLD HER THAT THIS IS A VERY SERIOUS SAFETY MATTER THAT SHOULD BE ADDRESSED AND I WOULD LIKE TO BE COMPENSATED SOMEHOW. TONI STATED THAT THERE IS NO RECALL FOR THIS SITUATION AND THERE IS NOTHING THAT SHE CAN DO. I TOLD HER MAYBE THERE SHOULD BE A RECALL AND I AGAIN STATED THAT THIS IS A SERIOUS SAFETY ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097177May 22, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 GMC SIERRA 1500. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REMEDY REPAIR. THE CONTACT RECEIVED THE RECALL NOTIFICATION IN JULY OF 2016. THE CONTACT SPOKE WITH ALL PRO AUTO GROUP (709 NEW FRANKLIN ROAD, LAGRANGE, GA 30240, (706) 882-2576) SEVERAL TIMES REQUESTING INFORMATION ON PART AVAILABILITY; HOWEVER, THE DEALER STATED THAT PARTS WERE UNAVAILABLE AND THE CONTACT WOULD RECEIVE A CALL WHEN PARTS BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED, PROVIDED A CASE NUMBER, AND INFORMED THE CONTACT THAT THE VEHICLE WAS SAFE TO DRIVE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093327May 11, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2009 GMC SIERRA 1500. WHILE DRIVING APPROXIMATELY 30 MPH, THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE FRONT END OF THE CONTACT'S VEHICLE WAS SEVERELY DAMAGED, BUT THE FRONT AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED AN INJURED BACK AND NECK THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS NOT DESTROYED AND WAS TOWED TO AN UNDISCLOSED LOCATION. A POLICE REPORT WAS FILED. THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE LOCAL DEALER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 110,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11092518May 8, 2018
AIR BAGS
TAKATA AIR BAG, I HAVE HAD A RECALL NOTICE FOR OVER TWO YEARS. THEY KEEP TELLING ME IT'S SAFE TO DRIVE , IF IT'S SO SAFE TO DRIVE WHY IS THERE A RECALL? DOES SOMEONE IN MY FAMILY HAVE TO BE KILLED TO HAVE SOMETHING DONE, MY WIFE WILL NOT RIDE IN THIS TRUCK NOW. THEY ARE MAKING AIR BAGS EVERY DAY, THEY CAN MAKE THESE, NO BODY GIVES A [XXX]. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088844April 18, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 GMC SIERRA 1500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS). THE CONTACT CALLED AND VISITED THE DEALER (HAGGERTY BUICK GMC, 300 W ROOSEVELT RD, VILLA PARK, IL 60181, 630-279-2000) FOR MONTHS, BUT WAS INFORMED THAT THE PART FOR THE REPAIR WAS UNAVAILABLE. AFTER CONTACTING THE DEALER A FIFTH TIME, THE CONTACT WAS INFORMED THAT THEY STILL DID NOT KNOW WHEN THE PART WOULD BE PROVIDED FROM THE MANUFACTURER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084321April 10, 2018
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 GMC SIERRA 1500. THE CONTACT STATED THAT THE AIR BAG WARNING INDICATOR WAS ILLUMINATED. THE CONTACT WAS CONCERNED FOR HIS SAFETY AND THAT THE AIR BAG WARNING INDICATOR WAS RELATED TO THE RECALL. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V381000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (HAYES CHRYSLER JEEP DODGE RAM BALDWIN, 3656 GA-365, ALTO, GA) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 146,431. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11083231April 4, 2018
AIR BAGS
INDICATOR LIGHT IN DASH TELLING ME AN AIRBAG ISSUE. DASH ALSO STATING TO HAVE AIRBAG SERVICED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11081015March 23, 2018
AIR BAGS
TAKATA RECALL CONTACTED DEALER ABOUT RECALL AND WAS TOLD "HASN'T BEEN DETERMINED WHAT PARTS ARE DEFECTIVE AND PARTS ARE NOT AVAILABLE." REALLY?? SO, I'M ASSUMING ALL PRODUCTION OF NEW VEHICLES HAVE STOPPED SINCE THEY DON'T HAVE PARTS AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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