GMC Sierra Complaints (2013)

223 consumer complaints on file.

#11474195July 15, 2022
AIR BAGS
Unknown. There is a recall on this vehicle according to this website and the manufacturer has never contacted us about it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11473982July 14, 2022
AIR BAGS
Takata recall. The contact owns a 2013 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 21V053000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11470130June 20, 2022
UNKNOWN OR OTHER
Dash has at least 7 different cracks and failing in several spots
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11469979June 19, 2022
UNKNOWN OR OTHER
Dash is cracked in multiple places. Dash is not structural however loose shards of plastic pose a serious safety hazard if they were to come loose as a the result of a sudden change in acceleration. Vehicle is low milage with 130k miles, previous owner failed to report or repair the failed dash prior to my ownership. It is a common failure on GM vehicles however it is very expensive to repair, unwarranted, yet poses a serious safety hazard. Dash will need to be repaired to ensure the safety of me and my family.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11466591May 29, 2022
SUSPENSION
Passenger side leaf spring "failed"- the middle "stiffener" rear section broke off/ fell to the road (see picture below with leaf spring removed). Fortunately, I was turning into side street doing about 15mph negating any safety issues- things could have been much different if at highway speeds. The truck had some significant miles (125k) but they were 95% highway miles though I do considerable highway miles with "treated" roads over Washington state passes. Vehicle was repaired by Haselwood GMC/Chev Dealership in Bremerton, Wa. on 5/25/22. Maintenance/Repair supervisor chalked it up to routine wear and tear.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457356March 18, 2022
FUEL/PROPULSION SYSTEM
Diesel Fuel Gage is Not reading Properly. On a Full Tank which use to say I have approx., until 468 Miles, until I Have to re-fuel. Now Reads Less then 288 Miles, on a Full tank. I have reported this Problem to the Town and Country, GMC, Dealer, of Alamosa, CO. when I have taken My Vehicle in for Service on several Occasions, and Nothing has been done about it. and GMC, has still NOT replaced the Recalled Passenger Air Bag. My Wife sits there and Could be Killed Should Her Airbag be deployed. Thank You [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11457358March 18, 2022
FUEL/PROPULSION SYSTEM
Vehicle Shows on the Dash readout that the truck must keep going to clean out exhaust keep Driving, then comes to a Slowdown, and on a slight hill Stops. When you shut it off, and start it up again, it goes about a Mile, states the same thing on the dash panel, then starts to slow down, I was in the Desert of New Mexico, Had left Flagstaff, AZ. an hour before this started happening. I had no Previous warning. Took 6 hours to reach a GMC Service Center. usually takes 2 hours to reach the same town. Cortez, Colorado. They Could NOT Help Me, they had to referred me to a Service Center in town, that Put me on his machine, and Made the Vehicle Heat up, Run HOT, and Exhaust itself for two hours, this got me to my home in Monte Vista, CO. Then No further Problems until about a Month later i started getting the Same Messages, i took it to a Service Center in AR. where he Forced the Vehicle to Get Hot, exhaust itself for four and a half hours, to Clean it out, and Clear my dash Pannel.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11455493March 7, 2022
AIR BAGS
Takata Recall. The contact owns a 2013 GMC Sierra. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags).The contact stated while driving approximately 30-35 mph, the drivers seat and both side air bags deployed without warning or impact. The contact sustained injuries to his face, experienced blurred vision and medical attention was provided. The contact called the local dealer but vehicle was not diagnosed or repaired. The manufacturer was not contacted. The approximate failure mileage was 115,000. GM was contacted , sent an engineer who pretty much indicated parts failure. Since then consumer has not been contacted.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11454023February 25, 2022
UNKNOWN OR OTHER
The upper part of the dashboard has progressively cracked and creating hazardous plastic pieces that are potentially dangerous in a crash. This cracking started to occur shortly after purchasing the vehicle in 2016.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453900February 24, 2022
AIR BAGS
The contact owns a 2013 GMC Sierra 1500. The contact stated that the vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 21V054000 (Air Bags). The contact stated that prior to having his vehicle repaired, he had not experienced any failure with his vehicle. The contact stated that once he picked up the vehicle, he noticed that there was a crack on the passenger’s side dashboard where the air bag was replaced. The vehicle was taken back to the dealer and the contact was informed that the dealer was not liable for any damages to the dashboard. The contact stated that the dealer provided a letter from the manufacturer which stated that the dealer nor manufacturer was responsible for any damages done in the process of completing the recall. The contact stated that his vehicle was in perfect condition prior to the repair and felt that the air bag was now unsafe. The manufacturer was not notified of the failure. The approximate failure mileage was 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11453445February 22, 2022
AIR BAGS
Takata Recall. The contact owns a 2013 GMC Sierra 3500. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Neither the dealer nor the manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11449734February 1, 2022
ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE
The contact owns a 2013 GMC Sierra 1500. The contact stated while driving 55 MPH, there was an abnormal audible ringing inside the vehicle. Additionally, the “Service Trailer Brakes” message was displayed on the instrument panel. The contact pulled over and waited for several minutes before driving to his destination. The contact stated that the failure was intermittent. The contact took the vehicle to an independent mechanic to be diagnosed. The contact was informed that the chassis electronic control module was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445707December 31, 2021
UNKNOWN OR OTHER
WHEN THE DEALERSHIP INSTALLED THE PASSENGER AIRBAG DUE TO A RECALL THE DASH CRACKED WHILE THEY WERE WORKING ON THE TRUCK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11445054December 27, 2021
POWER TRAIN
I was driving down the highway at 75 MPH when the Transmission Control Module overheat and put my truck into third gear causing the truck to speed unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11440015November 10, 2021
STRUCTURE:BODY, UNKNOWN OR OTHER
The interior and exterior door handles broke on both doors on my 2013 GMC SIERRA truck. There was no warnings and my safety was at risk because the only way to enter or exit the vehicle is to crawl out the window.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11439435November 4, 2021
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I have a 2013 GMC Sierra, purchased new in 2012, has approximately 35,000 miles. The check engine light came on while driving and suddenly another light came on. Then a third light came on claiming poor engine fluid quality. I immediately stopped at an auto parts store and put DEF fluid in the pickup and continued to drive thinking the lights would go out, but instead a warning was flashing on the dash that says after so many miles the truck will be slowed down. We started getting nervous because we were driving on the highway and if the truck suddenly slows down whilst driving in highspeed traffic, our slower vehicle would potentially cause a collision and put us and others in harms way. In reading your own safety site, there is a recall on the vehicle regarding faulty airbags, so it could be even worse! In our investigations of our current issue, we have found that there was a lawsuit from 2019 against GM and their faulty fuel system with their trucks. See link here https://www.detroitnews.com/story/business/autos/general-motors/2019/08/07/lawsuit-says-gm-sold-trucks-not-compatible-american-diesel-fuel/1943084001/ many people on many different forums have also complained about this same problem with no fixes, the only suggestions are to remove the emissions parts and refab the motor. GM tells them that they need to only use their specific DEF fluid, which is steering. GM is very well aware of the problems, because they have employees following these forums and commenting on them.(Dieselplace.com) The truck can be made available for you to see/inspect and I refuse to drive the truck until this issue is resolved.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438949November 1, 2021
UNKNOWN OR OTHER
I am a mechanic by trade and I noticed on 10/28/21 that gas was leaking from my truck's fuel pump. So I ordered a new fuel pump and prepared to install it last weekend. After removing the fuel tank it became obvious that I had a more serious problem with my truck. First, the fuel leak was from a rusted out fuel pump pressure line (on the actual fuel pump). This, in and of itself could have caused a fire as it was probably spraying gas directly onto the muffler! But then I find something much worse...the Fuel Tank Support Bar was completely rotted out! The Fuel Tank Support bar is part of the frame that hold the gas tank in place!! I guess I should be happy that it had a gas leak because if it hadn’t, the gas tank could have easily fallen out while I was driving it & could have killed both my wife & I! The truck is only 8 years old and I was shocked to see it in this condition. I have worked on cars that are over 30 years old and I have never seen this kind of rot on a frame! I purchased the truck in 2016 and I'm still making monthly payments on it! I would like to know what GMC is going to do to repair this! I have called the Dealership that I purchased it from but they were of no help. I anxiously await your reply! Thank you! [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11438232October 26, 2021
AIR BAGS
Takata recall. The contact owns a 2013 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 21V054000 (Air Bags) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437667October 21, 2021
AIR BAGS
Takata Recall. The contact owns a 2013 GMC Sierra 1500. The contact received a recall notification for NHTSA Campaign Number: 21V054000 (Air Bags) however, the dealer informed the contact that the part for the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified of the issue. The contact had not experienced a failure. VIN tool confirms parts are not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11437117October 18, 2021
TIRES
The contact owns a 2013 GMC SIERRA 2500 equipped with Cooper Tires, Tire Line: Discoverer A/T3 XLT, Tire Size: 265/60/R20, DOT Number: UT6K1MJ. The contact stated that the side walls were dry rotted and were separating. The contact took the tires back to the tire shop where the tires were purchased, and it was confirmed that the tires needed to be replaced. The tires had not been replaced. The manufacturer was made aware of the failure. The approximate failure mileage on the vehicle was 119,192, and the tire failure mileage was 190,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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