GMC Sierra Complaints (2011)

438 consumer complaints on file.

#10455051April 12, 2012
EXTERIOR LIGHTING, SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
THE HEADLIGHTS DIM THEN RETURN TO NORMAL EVERY TIME THE BREAK IS APPLIED. INTERIOR LIGHTS DIM AND RETURN TO NORMAL WHEN HAZARD LIGHTS ARE ACTIVATED. DEALER FOUND THE COMPLAINT TO BE VALID. BATTERY TESTED AND FOUND TO BE GOOD. VOLTAGE TEST OF ALTERNATOR CHECKED OUT NORMAL. ENGINE AND BODY GROUNDS CHECKED OUT NORMAL. DEALER REPLACED BRAKE SWITCH WITH NEW PART WITH NO CHANGE. GENERAL MOTORS REFERENCED SERVICE BULLETIN #02-06-03-008D AND CLAIM THE TRUCK IS OPERATING AS DESIGNED. AFTER SEVERAL CONVERSATIONS WITH GM CUSTOMER SERVICE THEY TOLD ME THERE WAS NOTHING THEY WOULD DO ABOUT THE DESIGN OF THE SYSTEM AND I AM STUCK WITH THE TRUCK AS IS. THE GM SERVICE REPRESENTATIVE ALSO REFUSED TO SEND ME ANY DOCUMENTATION REGARDING MY CUSTOMER CLAIM AND DIRECTED ME BACK TO THE SERVICE BULLETIN AND THE DEALER. I HAVE INVESTED A LOT OF MONEY INTO THIS VEHICLE AND HAVE NO CONFIDENCE IN ITS SAFETY AT NIGHT. MY GM CUSTOMER CLAIM #[XXX]. THIS TRUCK WAS PURCHASED NEW AND I WOULD NOT ALLOW MY FAMILY TO OPERATE IT AT NIGHT AND I AM VERY CONCERNED ABOUT THE LIGHT SYSTEM FAILING OR SHORTING OUT AS THE VEHICLE GETS OLDER. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447121February 8, 2012
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
VEHICLE EXHIBITED "LOW COOLANT" WARNING IN DIC AFTER GM DEF RECALL WAS PERFORMED. "LOW COOLANT" WARNING RETURNED AFTER MULTIPLE REPAIRS TO THE COOLANT SYSTEM FROM SERVICING DEALER. FAILURE OF COOLANT SYSTEM RESULTED IN A FAILURE OF THE HEAD GASKET AND WATER INTRUSION INTO THE #7 CYLINDER. VEHICLE IS 12 MONTHS OLD AND HAD 15,000 MILES AT THE TIME OF FAILURE. VEHICLE ALSO EXHIBITED MULTIPLE ELECTRICAL SYSTEM FAILURES INCLUDING: DEAD BATTERY NO START CONDITION MULTIPLE TIMES TRAILER BRAKE SYSTEM FAILURE ENGINE HOUR METER FAILURE INTERMITTENT ELECTRICAL FAILURES FROM DOOR LOCKS, LIGHTS, RADIO. SELLING DEALER RECALIBRATED ECM TWICE, BUT ELECTRICAL ISSUES ARE STILL PRESENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10423109September 2, 2011
VEHICLE SPEED CONTROL
I WAS GOING 40MPH WHEN I WENT TO STOP QUICK TO AVOID AN ACCIDENT. I PRESSED ON BRAKES TRUCK DID NOT SLOW DOWN THEN ALL OF A SUDDEN IT DID DOWN SHIFT BUT AT THAT THE TRUCK LUNGED FORWARD CAUSING ME TO CLIP THE TRUCK IN FRONT OF ME. *TR
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0
#10416481August 1, 2011
ELECTRICAL SYSTEM
WE PURCHASED 24 2011 GMC 2500 TRUCKS WITH OMAHA UTILITY BODIES. ABOUT 1 MONTH AFTER PUTTING THE UNITS IN SERVICE WE HAD A FAILURE OF THE MODULE THAT OPERATES THE REAR BRAKE/TAIL/TURN LIGHTS. IT HAD NO LEFT TURN LIGHT,AND THE RIGHT TURN OPERATED WITH THE TURN SWITCH SET TO LEFT OR RIGHT. WE REMOVED THE MODULE (INSTALLED BY PALFLEET) FROM ANOTHER VEHICLE AND INSTALLED IT ON THE ONE WITH THE PROBLEM. THAT CORRECTED THAT UNIT.SINCE THAT TIME WE HAVE HAD 6 MORE UNITS THAT HAVE FAILED IN A SIMILAR MANNER,BUT VARIED LIGHTS TO INCLUDE RIGHT/LEFT TURN AND BRAKE LIGHTS.WITH ANY OF THESE LIGHT INOPERATIVE,THE VEHICLES ARE NOT IN COMPLIANCE WITH FMVSS 108, OR ANY OPERATIONAL STANDARD.NOW PALFLEET WANTS TO SELL US NEW LIGHTS TO CURE THE PROBLEM.TEXT OF THEIR EMAIL FOLLOWS:[XXX], IN UNDERSTANDING FROM KEN PITTS IN SERVICE AND JOHN PANNELL IN OUR MATERIALS DEPARTMENT THAT SOME OF THE MULTIPLE SERVICE BODY UNITS WE INSTALLED A FEW MONTHS BACK HAVE HAD ELECTRICAL ISSUES WITH THE REAR TAILLIGHTS SPECIFICALLY,WE WERE HOPING TO PROVIDE YOU WITH INFORMATION. IN THE EARLY STAGES OF THE FSA (FLORIDA SHERRIFF'S ASSOCIATION FOR THE STATE OF FLORIDA) BID PROCESS FOR THESE UNITS THAT DATES BACK TO 2010, WE WORKED UP THE BID PRICE BASED ON THE STANDARD LIGHT KIT PACKAGE.PER MY UNDERSTANDING FOR FORD AND DODGE TRUCKS THE STANDARD INCANDESCENT TYPE BULB/LIGHT WORKS PROPERLY.IN THE CASE OF GM TRUCKS, DUE TO A DIFFERENT OEM WIRING HARNESS AND CERTAIN ELECTRICAL AMP-DRAW CRITERIA,THE STANDARD INCANDESCENT BULB CAN SOMETIMES OVERHEAT CAUSING FAILURE.THE RECOMMENDED CORRECTION IS TO UPGRADE THE TWO RED TURN/STOP LIGHTS TO LED WHICH,AGAIN PER MY UNDERSTANDING, WITHSTAND THE HEAT BUILDUP CAUSED BY THE GM HARNESS.WE WILL BE GLAD TO SEND YOU THE REPLACEMENT RED LIGHTS IF YOU WOULD LIKE TO PURSUE AND ANY OF THE CIRCUIT BOARDS (IF NEEDED) AT OUR COST PLUS UPS SHIPPING.THE COST WOULD BE AS SHOWN:RED STOP/TURN LIGHT - $18.00 CIRCUIT BOARD - $49.00 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).*KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10409359June 29, 2011
STEERING
ACCELERATING UP ON RAMP TO MA PIKE WITH WHEEL TURNED. WHILE MERGING WITH TRAFFIC AT SPEED WHEEL LOCKED IN TURNED POSITION. FORCED WHEEL BACK STRAIGHT WITH MUCH FORCE AND A LOUD POP SOUND FROM STEERING. DUE TO THE AMOUNT OF FORCE REQUIRED, MANY PEOPLE WOULD NOT BE ABLE TO UNLOCK WHEEL AND MAY CRASH. THIS HAS HAPPENED TWO TIMES IN LAST 30 DAYS. DEALER REFUSES TO MAKE REPAIRS, CLAIMS CAN NOT MAKE HAPPEN WHEN IN THEIR POSSESSION. DEALER'S ONLY INSTRUCTS TO PULL OFF ROAD NEXT TIME IT LOCKS AND CALL ONSTAR FOR ASSISTANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10397880April 27, 2011
SUSPENSION:REAR:AXLE:SPINDLE
2011 GMC SIERRA 1500. CONSUMER WRITES IN REGARDS TO RECALL NOTICE FOR THE REAR AXLE CROSS PIN FRACTURE *TGW THE CONSUMER STATED HE WAS NOT INFORMED THAT A RECALL WAS ISSUED PRIOR TO PURCHASING THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10393611March 29, 2011
VISIBILITY:REAR WINDOW WIPER/WASHER
WIPERS AND WASHERS COME ON BY THEMSELVES SURPRISING THE DRIVER AND PARTIALLY OBSCURING HIS VISION. IT IS NECESSARY TO PULL OVER AND SHUT OFF THE IGNITION TO GET THEM TO STOP, THEN IT HAPPENS ANGAIN EVERY SO OFTEN DURING AN OUTING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10390417March 16, 2011
STEERING
TL*THE CONTACT OWNS A 2011 GMC SIERRA 2500 HD. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT FELT AN ABNORMAL VIBRATION IN THE STEERING WHEEL WHICH OCCURRED SPORADICALLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10389653March 9, 2011
POWER TRAIN
WHEN I FIRST DROVE MY NEW TRUCK I NOTICED A SUBTLE KNOCKING NOISE COMING FROM THE REAR WHEN DRIVING SLOWLY OVER A BUMP. THE DEALER'S MECHANIC AGREED THERE WAS SOMETHING WRONG AND CALLED GM TECH ASSISTANCE ([XXX]) AND FOUND THE REAR AXLE HAD TOO MUCH PLAY. THE GROVE ON THE AXLE THAT RETAINS THE C RETAINING CLIP WAS MACHINED TOO CLOSE TO THE END OF THE SHAFT. THEY REPLACED THE AXLE. ONLY A PERSON WITH MECHANICAL EXPERIENCE COULD HAVE DETECTED THE SUBTLE NOISE. HAD IT GONE UNDETECTED EVENTUALLY THE C CLIP WOULD LIKELY FAIL AND THE AXLE AND WHEEL WOULD HAVE SLID OUT OF THE DIFFERENTIAL HOUSING. I DOUBT THIS MACHINING FAULT ON THE AXLE IS UNIQUE TO MY TRUCK. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383901February 21, 2011
STEERING
WHILE DRIVING DOWN THE INTERSTATE TODAY, THE STEERING LOCKED IN POSITION. IT TOOK BOTH HANDS TO FORCE IT TO TURN, AT WHICH A POP WAS HEARD FROM THE STEERING COLUMN AREA. VEHICLE HAS DRIVEN NORMALLY SINCE. TRUCK ONLY HAS 1,500 MILES ON IT. NO CONSUMER DEBRIS COULD HAVE CAUSED THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383333February 19, 2011
TIRES
OEM TIRES HAVE EXTREMELY POOR WET PAVEMENT TRACTION. FIRST INCIDENT OCCURRED LESS THAN 30 DAYS AFTER PURCHASING THE VEHICLE. IT HAD RAINED HEAVILY FOR AN EXTENDED TIME THAT DAY AND CONTINUING MODERATELY INTO THE EVENING. APPROACHING THE INTERSECTION WHERE I INTENDED TO MAKE A TURN ONTO A SIDE STREET, I BEGAN SLOWING TO WHAT I CONSIDERED A SAFE AND PRUDENT SPEED GIVEN THE ROAD CONDITIONS. UPON APPLYING THE BRAKES THE VEHICLE COULD NOT BE STOPPED RESULTING IN SLIDING COMPLETELY STRAIGHT THROUGH THE INTERSECTION, LUCKILY ON A GREEN SIGNAL LIGHT, AND WITH NO OTHER TRAFFIC IN MY PATH. REALIZING I WAS NOT SLOWING SUFFICIENTLY TO NEGOTIATE THE TURN, I DID NOT ATTEMPT TO TURN THE STEERING WHEEL AND CONTINUED DOWN THE SAME STREET TO A SAFE AREA TO TURN AROUND AND RETURN TO THE STREET I INTENDED TO TURN ONTO. SECOND INCIDENT, AGAIN ON WET PAVEMENT, WAS AFTER MAKING A COMPLETE STOP AT A TRAFFIC LIGHT CONTROLLED INTERSECTION. WHEN THE SIGNAL LIGHT CHANGED TO GREEN, I STARTED NEGOTIATING A LEFT TURN. APPROXIMATELY HALF WAY THROUGH THE INTERSECTION, AT A SPEED OF LESS THAN 10 MPH, REAR TIRES LOST TRACTION AND THE REAR OF THE VEHICLE TRIED TO SWAP ENDS. NEEDLESS TO SAY, MY WIFE YELLED AT ME TO STOP DOING WHATEVER IT WAS THAT I DID TO CAUSE SUCH ACTION, TO WHICH I REPLIED. I DID NOT DO ANYTHING OTHER THAN START MOVING FORWARD AT A SLOW PACE AND WAS JUST AS SURPRISED AS SHE WAS BY THE BEHAVIOR OF THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10383247February 18, 2011
SUSPENSION:FRONT
WHILE DRIVING A GMC 3500 DENALI HD 4X4 EQUIPPED WITH THE DIESEL ENGINE AND AUTOMATIC TRANSMISSION, WITH LESS THAN 90 MILES ON IT, THE REAR ADJUSTMENT BRACKET FOR THE LEFT SIDE TORSION BAR BROKE AND FELL OFF THE VEHICLE WHILE GOING OVER A SPEED BUMP AT LESS THAN 20MPH. MORE SPECIFICALLY, THE PART MOUNTS NEAR OR IN THE CROSSMEMBER BRACE AND IS USED TO ADJUST THE PRELOAD ON THE TORSION BAR. AFTER THE PART BROKE AND FELL OFF THE VEHICLE HAD A NOTICEABLE LIST TO THE LEFT SIDE. THE PART IS A CAST PART THAT APPEARS TO HAVE FAILED IN OVERLOAD (UNDERDESIGNED) OR DUE TO HIGH STRESS CONCENTRATIONS (POOR FIT/TOLERANCE ISSUES). AT CITY SPEEDS I WOULDN'T EXPECT MUCH MORE THAN WHAT HAPPENED TO ME. HOWEVER, AT HIGHWAY SPEEDS WITH A LOADED TRUCK OR TOWING A TRAILER, THE FAILURE COULD RESULT IN CONTROL ISSUES AND THEREFORE, IN MY OPINION, SHOULD BE CLASSIFIED AS A SAFETY ISSUE. THE DEALER TOOK THE VEHICLE BACK AND HAD A NON-GMC FACILITY "REBUILD" THE FRONT SUSPENSION. ACCORDING TO THE DEALER, GMC HAS HAD AT LEAST ONE OTHER SIMILAR INCIDENT. I CURRENTLY HAVE THE BROKEN PART AND POSSIBLY THE ORIGINAL PART FROM THE RIGHT HAND SIDE OF THE VEHICLE. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10381271February 9, 2011
SEAT BELTS
TL*THE CONTACT OWNS A 2011 GMC SIERRA 1500. THE CONTACT STATED THE DRIVER SIDE SEAT BELT DID NOT HOLD AFTER IT WAS LATCHED. THE SEAT BELT WAS VERY LOOSE AROUND THE CONTACT. THE VEHICLE WAS NOT INSPECTED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10377941January 19, 2011
VEHICLE SPEED CONTROL
2011 GMC SIERRA 1500 SLE CREW CAB Z71 4X4 COMING OFF OF THE EXPRESSWAY AND COMING TO A STOP AT A TRAFFIC LIGHT I APPLIED BRAKE PRESSURE. THE BRAKE PEDAL WAS UNUSALLY STIFF THEN ALL OF A SUDDEN THE ENGINE REVVED TO OVER 5000 RPM'S AND STARTING TO MOVE FORWARD. I HAD MY FOOT PUSHED FIRMLY ON THE BRAKE AND THE VEHICLE REMAINED REVVING AND MOVING FORWARD. I QUICKLY PUT IT IN PARK AND TURNED OFF VEHICLE. STARTED BACK UP AND NO ISSUES ON REMAINING DRIVE. CRUISE CONTROL WAS NOT ENGAGED. VEHICLE HAS LESS THAN 1400 MILES ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10376716January 14, 2011
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2011 GMC SIERRA 1500. THE CONTACT WAS DRIVING UP AN INCLINE APPROXIMATELY 5 MPH AND PLOWING SNOW IN A RESIDENTIAL DRIVEWAY. WHEN THE CONTACT SHIFTED INTO REVERSE, THE VEHICLE BEGAN TO ROLL FORWARD AND THE ENGINE STALLED. THE VEHICLE CAME TO A STOP AFTER THE CONTACT APPLIED THE BRAKES REPEATEDLY. THE CONTACT STATED THAT THE FAILURE WOULD ALSO OCCUR WHEN DRIVING FORWARD ON AN INCLINE. THE VEHICLE WAS TAKEN TO A DEALER WHERE THE TECHNICIAN PERFORMED A ROAD TEST AND INFORMED THE CONTACT THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372652December 28, 2010
VEHICLE SPEED CONTROL
SECOND REPORT - SUDDEN ACCELERATION. 2011 GMC SIERRA PU TRUCK. ON DECEMBER 20, 2010 I WAS TRAVELING TO VISIT FRIENDS. WHILE ON HIGHWAY I SET THE CRUISE CONTROL FOR 70 MPH. I EXITED THE FREEWAY AND TRAVELED APPROXIMATELY 5 MILES ON CITY STREETS. UPON ENTERING A BEDROOM TOWNSHIP KNOWN FOR SPEED TRAPS I ATTEMPTED TO ENGAGE THE CRUISE CONTROL FOR 30 MPH. WHEN PRESSING THE CRUISE CONTROL TO SET THE SPEED I WAS TRAVELING (30 MPH) THE TRUCK DOWN SHIFTED AND ACCELERATED RAPIDLY (TO 4000 RPM). I IMMEDIATELY TAPPED THE BRAKE AND THE CRUISE CONTROL DISENGAGED. THIS IS THE SECOND TIME FOR THIS TRUCK TO DOWN SHIFT AND ACCELERATE RAPIDLY. A PREVIOUS REPORT WAS MADE IN NOVEMBER 2010. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372705December 28, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS 2011 GMC SIERRA 1500. THE CONTACT WAS DRIVING 50 MPH WHEN THE VEHICLE HESITATED AND WAS SLOW TO ACCELERATE. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY ADVISED THAT THERE WERE NO FAILURES AND THE VEHICLE WAS OPERATING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 1,500 UPDATED 02/23/11 *BF THE CONSUMER STATED THE VEHICLE WOULD HESITATE ON ACCELERATION. WHENEVER HE ATTEMPTED TO ACCELERATE, THE ENGINE WOULD LAG BEHIND FOR A SPLIT SECOND. WHEN THE ENGINE DID ENGAGE, THE DRIVE TRAIN WOULD BANG FROM THE ENGINE ACCELERATING. THE CONSUMER ALSO STATED THE VEHICLE WOULD NOT HOLD IN STEADY SPEED HIGH GEAR. THE TRANSMISSION WOULD CONTINUALLY GO BETWEEN 5TH AND 6TH GEAR. WHEN IN 6TH GEAR, THE VEHICLE WOULD LOSE SPEED. UPDATED 05/05/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10368729December 2, 2010
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION
ON NOVEMBER 18, 2010, RETURNING FROM VACATION, DRIVING A NEW 2011 GMC SIERRA SLE PICK UP WITH LESS THAN 2,000 MILES USE, PULLING A 24' TRAVEL TRAILER. THE TRUCK WAS IN "TOW" MODE DESCENDING A 15% GRADE HILL AT APPROXIMATELY 45 MPH. I WAS NOT ACCELERATING WHEN THE TRUCK DOWN SHIFTED ITSELF AUTOMATICALLY FROM 5TH TO 3RD GEAR AND THE ENGINE ACCELERATED TO 4000 RPM. I APPLIED BRAKES AND TRUCK SHIFTED BACK TO 5TH GEAR. FORTUNATELY CONDITIONS WERE DRY AND NO ACCIDENT OCCURRED. CRUISE CONTROL WAS NOT ENGAGED AT THE TIME AS TERRAIN WAS VERY HILLY AND TWISTING. TRUCK SHIFTED AND ACCELERATED WITHOUT WARNING. CONTINUED TRIP WITHOUT FURTHER PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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