GMC Sierra Complaints (2002)

591 consumer complaints on file.

#10959808March 9, 2017
FUEL/PROPULSION SYSTEM, SUSPENSION
THE TUBULAR FRAME THAT SUPPORTS BOTH THE GAS TANK AND REAR PASSENGER SIDE SHOCK ABSORBER EXTREMELY RUSTS OUT CAUSING THE FRAME TO EVENTUALLY DISCONNECT FROM ITSELF AND ALLOW THE GAS TANK TO DROP AND/OR THE SHOCK TO DISCONNECT FROM THE AXLE, BOTH IN WHICH MAY CAUSE A FATAL ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936174December 19, 2016
STEERING
WHILE DRIVING OF A CITY STREET, AT A SLOW RATE (10-15MPH) AND TAKING A SLOW, APPROXIMATELY 90 DEGREE LEFT TURN, I HEARD A LOUD "POPPING/BREAKING SOUND". WHILE MAKING THE TURN, I INITIALLY HAD TURNING CAPABILITIES UNTIL I HEARD THE "POP" SOUND. UPON HEARING THE SOUND, I NO LONGER HAD THE ABILITY TO TURN THE WHEELS TO EITHER DIRECTION. UPON STOPPING AND TURNING OFF THE TRUCK, I FOUND THE PITMAN ARM(CONNECTED TO STEERING BOX AND STEERING BAR) WAS DETACHED FROM THE STEERING BAR BUT STILL ATTACHED TO STEERING BOX. THE BOLT OF THE PITMAN ARM HAD BROKEN OFF CLEANLY FROM THE STEERING BAR, RENDERING MY STEERING CAPABILITIES INEFFECTUAL. ATTACHED IS A PICTURE OF THE PITMAN ARM SHEERED BOLT. I WOULD LIKE TO FILE A COMPLAINT THAT THIS DEFECTIVE PIECE OF MATERIAL COULD HAVE COST DAMAGE TO LIFE, PROPERTY AND POTENTIALLY DEATH OF MYSELF OR OTHERS ON THE ROAD. I WOULD LIKE SOME FORM OF RESTITUTION ON PART OF THE MANUFACTURE. THE TOTAL COST OF THE REPAIR WAS APPROXIMATELY $225 USD. I CAN PROVIDE THE BILL FOR TOWING, MECHANICAL REPAIRS AND COST OF REPLACEMENT PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10927476November 22, 2016
SERVICE BRAKES
ANTI-LOCK BRAKES ENGAGE ON DRY PAVEMENT JUST PRIOR TO COMING TO A COMPLETE STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10899856August 31, 2016
SERVICE BRAKES
ABS SYSTEM IS KICKING IN AT SLOW SPEEDS, AS IN A CRAWL LIKE YOU WERE DRIVING NEXT TO A WALKING PERSON. LIKE I AM PUSHING ON THE BRAKE PEDAL AND IT IS PUSHING BACK AND NOT ALLOWING ME TO STOP TRUCK. VERY SCARY
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10897317August 20, 2016
SERVICE BRAKES
BRAKE LINES RUSTED THROUGH PREMATURELY AND WITHOUT WARNING PEDAL GOES TO FLOOR WITH NO STOPPING POWER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10877011June 27, 2016
AIR BAGS
TL* THE CONTACT OWNS A 2002 GMC SIERRA 1500. WHILE DRIVING 55 MPH, THE CONTACT'S SON CRASHED INTO THE REAR OF THE PRECEDING VEHICLE. THE AIR BAGS FAILED TO DEPLOY. THE DRIVER SUSTAINED A CONCUSSION, A NECK INJURY, NOSE BRUISING, AND BACK INJURIES DUE TO THE SEAT BELT TIGHTENING. MEDICAL ATTENTION WAS RECEIVED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO A TOWING COMPANY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND NO REPAIRS WERE MADE TO THE VEHICLE. THE FAILURE MILEAGE WAS 200,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10873546June 9, 2016
TIRES, TIRES:TREAD/BELT
DRIVING 73 MPH DOWN HIGHWAY WITHOUT WARNING TREAD BLOWS OFF TIRE. ALMOST LOST CONTROL OF VEHICLE. TIRES WERE PURCHASED NEW AND MAINTAINED AND HAD PLENTLY TIRE LEFT. UNIROYAL ADVISED THEY WERE NOT RESPONSIBLE FOR TIRE THAT WAS 7 YEARS OLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10870263May 23, 2016
SERVICE BRAKES
THANKFULLY I WAS IN A PARKING LOT, I WAS BACKING UP AND MY BRAKE PEDAL WENT RIGHT TO THE FLOOR AND I HAD NO BRAKES AT ALL. THE BRAKE LINE ON THE DRIVER'S SIDE FRONT BURST. I HAVE MY TRUCK AT A LOCAL SHOP AND ITS GOING TO COST AROUND $1500 TO REPLACE THE BRAKE LINES. THE COST IS MOSTLY LABOR. IF LOOSE THE FRONT BRAKES, I WOULD EXPECT THE REAR BRAKES TO WORK BUT THAT IS NOT THE CASE. I AM THANKFUL I WAS NOT ON THE HIGHWAY OR PULLING A TRAILER. I COULD OF GOT HURT OR HURT SOMEONE ELSE. GM NEEDS TO LOOK INTO THE QUALITY OF PARTS USED IN THEIR VEHICLE ESPECIALLY SOMETHING AS IMPORTANT AS BRAKES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860980April 22, 2016
ENGINE
TL* THE CONTACT OWNS A 2002 GMC SIERRA 3500. WHILE OPERATING THE VEHICLE, THE ODOR OF FUEL WAS NOTICEABLE INSIDE THE CABIN. UPON INSPECTION, THE CONTACT DISCOVERED FUEL HAD LEAKED FROM THE VEHICLE ONTO THE GROUND. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL INJECTORS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855659April 15, 2016
SERVICE BRAKES
WHILE ON STATE HIGHWAY AND DRIVING THE LEGAL LIMIT, I WAS APPROACHING A GREEN TRAFFIC SIGNAL. AN AMBULANCE WITH EMERGENCY LIGHTS WAS APPROACHING FROM THE CROSS DIRECTION. I APPLIED BRAKES AND WITHOUT WARNING BRAKES PRESSURE COMPLETELY FAILED. I HAD ABSOLUTE MINIMAL BRAKES AND I WENT COMPLETELY THROUGH THE INTERSECTION. IT APPEARS TO BE RUSTED BRAKE LINES. WHEN I APPLY THE BRAKES, BRAKE FLUID SQUIRTS OUT OF THE FRONT PASSENGER SIDE BRAKE LINE WHERE IT CROSSES OVER FROM THE DRIVER'S SIDE. I HAVE HAD ALL MY WORK DONE AT GM DEALERS AND THEY NEVER HAVE MENTIONED THIS ISSUE. I SEARCHED THE INTERNET AND SEE MULTIPLE REPORTS ON THIS ISSUE AND THAT GM STATES THIS IS A MAINTENANCE ISSUE. I AM OVER 60 AND HAVE NEVER HAD A VEHICLE WHERE THE BRAKE LINES NEEDED TO BE REPLACED. I WAS FORTUNATE THAT MY LANE WAS CLEAR OR THIS WOULD HAVE RESULTED IN AN ACCIDENT. IT IS BEYOND RATIONAL THOUGHT AS TO HOW GM CAN SAY THIS MATERIALS DEFECT IS NOT THEIR PROBLEM. NHTSA SHOULD REEVALUATE THIS ISSUE AND FORCE GM TO RECALL THEIR PRODUCT BEFORE LIVES ARE LOST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10851061March 22, 2016
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 GMC SIERRA. WHILE DRIVING 45 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE VEHICLE FAILED TO STOP. THE CONTACT VEERED INTO A DITCH TO AVOID A COLLISION. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BRAKE LINES WERE CORRODED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825550February 11, 2016
ENGINE
TL* THE CONTACT OWNS A 2002 GMC SIERRIA. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V201000 (ENGINE AND ENGINE COOLING); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820434January 15, 2016
SUSPENSION:FRONT:HUB
TL* THE CONTACT OWNS A 2002 GMC SIERRA 1500. WHILE DRIVING AT VARIOUS SPEEDS, THE ABS WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE PASSENGER SIDE FRONT HUB ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. SHORTLY AFTERWARDS, THE VEHICLE WAS TAKEN IN FOR INSPECTION AND THE CONTACT WAS NOTIFIED BY THE SERVICE TECHNICIAN THAT THE DRIVER SIDE FRONT HUB ASSEMBLY FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 07E106000 (WHEELS). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 169,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807696December 1, 2015
SERVICE BRAKES
ALL BRAKE LINES HAVE ROTTED OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794882November 19, 2015
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 GMC SIERRA 1500. WHILE DRIVING AT A LOW SPEED, THE BRAKE WARNING INDICATOR ILLUMINATED AND THE BRAKES FAILED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE BRAKE LINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 125,988. UPDATED 02/12/16*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10787186October 30, 2015
SERVICE BRAKES, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THIS TRUCK HAS THE SAME PROBLEMS AS THE 2007 MODEL. THE IGNITION SWITCH, PARKING BRAKE, AND FUEL LINES ALL HAVE ISSUES AS SIMILARLY DESCRIBED FOR THE 2007 MODEL. THE FUEL LINES ACTUALLY BROKE THROUGH CAUSING A LEAK OF THE DIESEL FUEL. THIS HAPPENED AFTER THE VEHICLE WAS DRIVEN A SHORT DISTANCE OF 15 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785739October 23, 2015
SERVICE BRAKES
I RECENTLY TOOK MY TRUCK OFF THE ROAD TO REPLACE THE SHOCK ABSORBERS. WHILE REPLACING THE REAR SHOCKS, I NOTICED THAT THE BRAKE PADS WERE WORN TO LESS THAN ONE EIGHTH INCH THICK. I THEN LOOKED AT THE FRONT BRAKE PADS AND NOTED THAT THEY HAD HARDLY ANY WEAR. I UNDERSTAND THAT THE FRONT BRAKES DO 70% OF THE BRAKING AND THE REAR BRAKES DO 30%. THAT MADE MY FINDING ABNORMAL. ALL THE BRAKE PADS AND ROTORS WERE REPLACED, AT THE SAME TIME, ABOUT ONE YEAR AGO. WHEN I PREPARED TO CHANGE THE FRONT SHOCKS, I NOTED THAT THE ABS DASHBOARD LIGHT WAS ON. I WAS TURNING THE VEHICLE AROUND AT THE TIME AND WHEN I APPROACHED THE GARAGE I APPLIED THE BRAKES AND THE PEDAL WENT ALL THE WAY TO THE FLOOR. A FEW SECONDS LATER, I FELT THE BRAKES MODULATING AND THE PEDAL WAS FORCEFULLY PUSHED BACK UP TO THE AT REST POSITION. THE TRUCK CONTINUED TO ROLL AND THE BRAKES WERE INEFFECTIVE. I HAVE ALWAYS BELIEVED THAT A DUAL (FRONT/REAR) BRAKING SYSTEM WAS A SAFETY FEATURE. I WAS INCREDULOUS THAT THIS WAS EVEN POSSIBLE. I FEEL FORTUNATE THAT I WAS ONLY NAVIGATING IN MY YARD. I PULL A 27 FOOT FIFTH WHEEL WITH THIS TRUCK SEVERAL TIMES A YEAR. I CAN ONLY IMAGINE THE OUTCOME IF THIS EVENT HAPPENED ON THE HIGHWAY WITH THE RV ATTACHED. I FOUND MANY ANECDOTAL STORIES THAT WERE SIMILAR TO MINE ON SEVERAL WEBSITES. AS OF NOW, THIS TRUCK IS GROUNDED UNTIL I FIND A SATISFACTORY EXPLANATION FOR THIS. THE BRAKE FLUID RESERVOIR WAS FOUND TO BE COMPLETELY FULL OF BRAKE FLUID AND AN INSPECTION OF THE BRAKE LINES REVEALED NO SIGN OF LEAKAGE. I HAVE NOT YET DELVED INTO THE TRUCKS ABS SYSTEM, BUT I HAVE STRONG REASON TO BELIEVE IT IS DEFECTIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783787October 20, 2015
WHEELS
TL* THE CONTACT OWNS A 2002 GMC SIERRA 1500. THE CONTACT STATED THAT THE REAR WHEELS WERE JAMMED IN A POSITION THAT CAUSED THE VEHICLE TO DRIVE ABNORMALLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783594October 20, 2015
UNKNOWN OR OTHER
ON TWO SEPARATE OCCASIONS OVER THE PAST FEW YEARS, THIS TRUCK HAS HAD FRAME DAMAGE CAUSED BY RUST / CORROSION TO THE EXTENT THAT IT EITHER WOULD NOT PASS INSPECTION OR IT COMPROMISED THE OPERATION OF THE VEHICLE. MORE SPECIFICALLY, THE FRAME CROSS-MEMBERS HAVE HAD HOLES ROTTED THROUGH THEM AND THE SHOCK MOUNTS HAVE ROTTED FROM THE FRAME. PRESENTLY, THE TWO CROSS-MEMBERS THAT GO OVER THE FUEL TANK HAVE LARGE RUST HOLES OVER THE FUEL TANK. ALSO, THE REAR CROSSMEMBER HAS ROTTED AREAS ON THE TOP LEFT SIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783498October 19, 2015
UNKNOWN OR OTHER
THE PAINT JOB IS PEELING AND THE CLEARCOAT IS BUBBLING CAUSING THE TRUCK TO LOOK HORRIBLE. IT IS A GREAT TRUCK WITH EXCEPTION TO THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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