GMC Sierra Complaints (2002)

591 consumer complaints on file.

#10199744August 16, 2007
TRAILER HITCHES
WITHIN 60 DAYS OF PURCHASE (01/19/2002 I REPORTED TO THE SELLING DEALER (DENNIS DILLON GMC, BOISE, ID) THAT THE HITCH BOX WAS EXTREMELY LOOSE ALLOWING THE TOWING HITCH TO MOVE BOTH VERTICALLY AND HORIZONTALLY WHEN INSTALLED ON THE TRUCK. HAVING OVER 12 YEARS EXPERIENCE IN THE RV INDUSTRY I KNEW IT TO BE WORRY SOME. I PRESSED THE POINT SUCH THAT A REGIONAL REP LOOKED AT IT. THE EVENTUAL RESPONSE WAS THAT THE HITCH WAS BUILT TO SPECIFICATION AND THEY FELT NOTHING WAS WRONG. ANNUAL INSPECTION OF RECEIVER HITCH (TRAILER HITCH) IN EARLY 2006 SHOWED A MARKED TWIST OF THE RECEIVER BOX THAT THE TRAILER HITCH SHANK RIDES IN. CLOSER INSPECTION OF THE HITCH BOX SHOWED A SEPARATION AT THE FORWARD END OF THE HITCH BOX AND A PRONOUNCED DISTORTION OF THE WEEP HOLES IN THE TORQUE TUBE (CROSS MEMBER). I PHOTOGRAPHED THE OLD HITCH AND REPLACED IT WITH A NEW EAZ LIFT HITCH ON 4/14/2006. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198333August 2, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 2002 GMC SIERRA 1500. WHILE MAKING A RIGHT TURN AT 5 MPH ON A DRY LIMESTONE, THE CONTACT HEARD A NOISE COMING FROM THE VEHICLE. THE NOISE SOUNDED AS IF THE ABS PUMP WAS ACTIVATED. WHEN HE DEPRESSED THE BRAKE PEDAL, THE BRAKES FAILED TO RESPOND. THE FAILURE CAUSED THE VEHICLE TO CRASH INTO A WORK TRAILER. THE VEHICLE SUSTAINED FRONT END DAMAGE. THE VEHICLE WAS TOWED TO THE DEALER, BUT THEY COULD NOT FIND ANY FAILURES. THE MANUFACTURER SENT AN ENGINEER TO TAKE PICTURES OF THE VEHICLE AND TO RUN A DIAGNOSTIC REPORT. THE MANUFACTURER CALLED THE CONTACT AND STATED THAT THEY WERE UNABLE TO FIND ANY FAILURES AS WELL. THE CONTACT WAS ISSUED CASE NUMBER 71-534915559. THE CURRENT AND FAILURE MILEAGES WERE 87,000. THE CONSUMER STATED THAT AN REPRESENTATIVE CAME TO INVESTIGATE AND TOOK PICTURES THAT WERE IN TURN DOWNLOADED TO HIS LAPTOP. TWO WEEKS LATER THE CONSUMER WAS CONTACTED AND STATED THE CRASH WAS AT SUCH A LOW SPEED THE COMPUTER DID NOT RECORD ANYTHING AND GM COULD NOT ASSIST WITH THE REPAIRS. THE CONSUMER STATED TRADED VEHICLE IN DUE TO THE FACT COULD NOT GET ASSISTANCE FROM MANUFACTURER. THE CONSUMER PROVIDED PICTURES AND INFORMATION ON RECALLS PERTAINING TO THE DEFECT. UPDATED 08/27/07 *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10198011July 31, 2007
PARKING BRAKE
COMPLETE EMERGENCY BRAKE FAILURE. THE E-BRAKE DOES NOT HOLD ON EVEN A SLIGHT INCLINE. FURTHER RESEARCH SHOWS THAT THIS IS A COMMON COMPLAINT BY GMC TRUCK OWNERS ON THE INTERNET. THERE WAS A RECALL FOR THE VEHICLES WITH MANUAL TRANSMISSIONS, BUT NOT VEHICLES WITH AUTOMATIC TRANSMISSIONS. THIS DOES NOT MAKE SENSE... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197542July 26, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 2002 GMC SIERRA. WHILE APPLYING THE BRAKES AT 10 MPH, THE BRAKE PEDAL EXTENDED ALL THE WAY TO THE FLOOR. THE ROAD CONDITIONS WERE DRY. THE VEHICLE WAS SERVICED FOR NHTSA RECALL NUMBER 05V379000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK) AT 33,725 MILES. THE VEHICLE HAS NOT BEEN INSPECTED BY A DEALER. THE CURRENT MILEAGE WAS 39,600 AND FAILURE MILEAGE WAS 39,000. THE CONSUMER STATED THE FRONT ROTORS WERE REPLACED BY THE DEALER DUE TO THE FACT THE ROTORS WERE DAMAGED WHILE PERFORMING THE RECALL. THE CONSUMER STATED REPLACED THE REAR ROTORS AND PADS AT 35,000 MILES DUE TO CORROSION AND THE CONSUMER HAD TO PULL THE FUSE TO THE ANTI-LOCK SYSTEM TO PROPERLY DRIVE VEHICLE HOME. UPDATED 09/12/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197084July 20, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT
AT 68,994 MILES MY TRUCK LOST 2ND GEAR, DRIVE, OVERDRIVE AND REVERSE. A NEW REACTION SHELL WAS INSTALLED. AT 90,027 MILES AND 360 DAYS LATER THE SAME PROBLEM OCCURRED AND A BEAST HEAVY DUTY REACTION SHELL WAS AVAILABLE AND INSTALLED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191963May 29, 2007
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
WHILE TRAVELING WITH THE TAILGATE DOWN I RAN OVER A SPEED BUMP AND THE TAILGATE CAME LOOSE AND WAS HANGING BY THE SAFETY CABLES. THE RIGHT HINGE POINT WAS BENT AND COULD NOT BE STRAIGHTENED. WILL REPLACE BOTH HINGE POINTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190989May 17, 2007
PARKING BRAKE
PARKING BRAKE ON 2002 GMC FAILED REPEATEDLY. THE PARKING BRAKE PEDAL WENT TO THE FLOOR. FIRST TOLD THIS WAS NORMAL. SECOND COMPLAINT BRAKES WERE ADJUSTED. THIRD COMPLAINT CAUSE WAS FOUND. THE BRAKE FAILED TO COMPLETELY RELEASE. THE BRAKE WORE OUT PREMATURELY AND OVERHEATED. THE PROBLEM CONTINUED AFTER REPEATED ATTEMPTS TO REPAIR. THE REAR AXLES NEEDED REPLACEMENT DUE TO OVERHEATING/DAMAGE TO SEALS AND BEARINGS. USE OF FOUR WHEEL DRIVE WITH REAR BRAKES LOCKED TRANSFERRED TORQUE TO FRONT STEERING KNUCKLE WHICH REQUIRED REPLACEMENT. A WARPED REAR BRAKE BACKING PLATE HAS BEEN REPLACED DUE TO EXCESSIVE HEAT. THE VEHICLE HAS 70,000 MILES. THE PARKING BRAKES DID NOT WORK AGAIN AND NEED REPAIR WITH THE OUTCOME UNKNOWN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190370May 10, 2007
AIR BAGS, SEAT BELTS:FRONT
THIS VEHICLE WAS INVOLVED IN A SINGLE VEHICLE ACCIDENT HITTING A GAURDRAIL AND CONCRETE DIVIDER. THE 2002 GMC SIERRA1 1500 EXT. CAB TRUCK HAS BEEN TOTALED BY THE INSURANCE COMPANY. THERE WAS EXTENSIVE DAMAGE TO THE FRONT END, HOOD, SIDE PANEL, BED, AND BUMPER, DRIVER SIDE TIRE, ETC. THE AIR BAG FAILED TO DEPLOY. IT ALSO APPEARED THE SEAT BELT JAMMED UPON IMPACT AS OPPOSED TO LOCKING AS IT IS SUPPOSED TO. EVEN THOUGH THE INJURIES WERE NOT SEVERE, SHE HIT HER HEAD ON THE STEERING WHEEL, AND HAD SUSTAINED PROBLEMS FROM THE EXCESSIVE IMPACT AMONG OTHER THINGS. SOMEONE SHOULD CHECK INTO WHY THE AIR BAG DID NOT DEPLOY AS WELL AS THE SEAT BELT.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10190418May 10, 2007
ENGINE AND ENGINE COOLING
BATTERY LIGHT CAME ON IN MESSAGE CENTER AND ENGINE CUT OFF, DISABLING STEERING AND BRAKES. NEARLY AVOIDED ACCIDENT ON HIGHWAY AS VEHICLE HAD TO CUT OVER TO LANES INTO DIRT SHOULDER TO STOP. VE CRANKSHAFT SENSOR HAD TO BE REPLACED, AND A NEW DIAGNOSTIC CODE ENTERED IN THE VEHICLE. FOUND 3 OTHER ODI'S WITH EXACT SAME PROBLEM, 10159068,10174007, AND 10164369.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190412May 10, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*THE CONTACT OWNS A 2002 GMC SIERRA 2500 HD. THE CONTACT FELT THE VEHICLE'S BRAKES PULSATE. HE TOOK THE VEHICLE TO THE DEALER WHO DISCOVERED THAT THE ROTORS WERE CORRODED, THE FRONT WHEEL HUBS WERE FILLED WITH WATER, THE ABS SENSORS WERE CORRODED, AND THE ENTIRE BRAKING SYSTEM NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188732April 24, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL* THE CONTACT OWNS A 2002 GMC SIERRA. WHILE DRIVING UNDER 10 MPH, AND APPLYING THE BRAKES THE PEDAL PULSATED AND THE STOPPING DISTANCE INCREASED. THE DEALER STATED THAT FAILURE WAS IDENTICAL TO RECALL #05V379000. HOWEVER, THE CONTACT WAS ADVISED THAT THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. THE FAILURE MILEAGE WAS 36000. *AK UPDATED 06/06/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188040April 16, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
VEHICLE EXHIBITING SAME SYSTEMS AS NHTSA CAMPAIGN ID NUMBER: 05V379000. TOOK VEHICLE TO DEALERSHIP TO INVESTIGATE, BUT WAS INFORMED THAT BECAUSE MY VEHICLE WAS NOT ON THE LIST OF STATES AFFECTED, THERE WAS NOTHING THEY COULD DO. THEY COULD, HOWEVER, CHARGE ME $120 FOR A DIAGNOSIS OF THE VEHICLE. I DECLINED. THERE HAS BEEN MORE THAN ONE OCCASION IN WHICH OTHER VEHICLES HAVE ALMOST BEEN HIT FROM THE REAR AS A RESULT OF VEHICLE NOT BEING ABLE TO STOP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188970April 12, 2007
PARKING BRAKE
2002 GMC EXTENDED CAB FAILED STATE INSPECTION TODAY DUE TO INEFFECTIVE PARKING BRAKES. THEY HAVE BEEN INEFFECTIVE FOR YEARS. THE CONSUMER TOOK THE BRAKES APART AND THE LEFT REAR SHOE WAS WORN OUT**CC THE CONSUMER STATED THE SHOE WAS NOT HELD IN PLACE VERY WELL. THE SAME PROBLEM OCCURRED WITH THE RIGHT REAR BUT THE BRAKE LINING MATERIAL WAS STILL PRESENT. *JB THE CONSUMER STATES THAT THE PARKING BRAKE WEARS PREMATURELY ON THE AUTOMATIC TRANSMISSION JUST AS WELL AS THE MANUAL TRANSMISSION. THE CONSUMER ALSO STATES THAT IN NORTH CARLOLINA PARKING BRAKE EFFECTIVENESS IS A PART OF ANNUAL SAFETY INSPECTION. THE CONSUMER STATED HE WILL TAKE THE VEHICLE IN TO GET A QUOTE TO APPLY THE APPROPRIATE RECALL PROCEDURE. UPDATE 05/09/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187955April 9, 2007
PARKING BRAKE
2002 GMC EXTENDED CAB FAILED STATE INSPECTION TODAY DUE TO INEFFECTIVE PARKING BRAKES. THEY HAVE BEEN INEFFECTIVE FOR YEARS. TODAY, I TOOK THE BRAKES APART AND THE LEFT REAR SHOE WAS WORN OUT. THE SHOE WAS NOT HELD IN PLACE VERY WELL. SAME PROBLEM ON RIGHT REAR, BUT BRAKE LINING MATERIALWS STILL PRESENT. THIS SEEMED LIKE A BADLY DESIGNED SYSTEM. I AM ORIGINAL OWNER, HAVE 56,000 MILES ON TRUCK, NEVER BEEN ABUSED. AM TAKING TO DEALER TOMORROW AND FEAR HUGE BILL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187926April 3, 2007
PARKING BRAKE, FUEL SYSTEM, GASOLINE:DELIVERY
2002 GMC SIERRA 2500 CREW CAB CUSTOMER STATES THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR STARTING PROBLEMS THEN FOUND OUT ABOUT RECALL ON EMERGENCY BRAKE AFTER HAVING THE WORK DONE HE FOUND OUT THAT THE LEFT SIDE BRAKE CABLE WAS NOT INCLUDED ONLY THE RIGHT SIDE CABLE WAS INCLUDED.**CC THE CONSUMER WAS TOLD THAT THE STARTING PROBLEM WAS DUE TO A LEAKING FUEL FILER, WHICH THEY REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186405March 28, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
TL*- THE CONTACT STATED THAT WHILE DRIVING THE 2002 GMC SIERRA WITH 10,900 FAILURE MILEAGE AT 15 MPH IN THE DRIVEWAY HE PUT THE FOOT ON THE BRAKE PEDAL AND THE ABS SYSTEM ENGAGED , NOT ALLOWING THE VEHICLE TO STOP. THE VEHICLE WENT THROUGH THE GARAGE WALL. THE VEHICLE WAS TAKEN TO A DEALER, AND THEY FOUND FOUR ABS ERROR CODES. THE DEALER REPLACED THE ABS SENSORS ON THE FRONT WHEELS. THE CURRENT MILEAGE WAS 11,002.*AK CONSUMER HAS PROVIDED INVOICES FOR THE DEALER. UPDATE *4/23/07T *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10184539March 8, 2007
PARKING BRAKE
PARKING BRAKE FAILURE ON 2002 GMC SIERRA 1500 2WD 4DR EXT CAB W/ AUTOMATIC TRANS. DUE TO EXCESSIVE WEAR OF FRICTION LININGS DUE TO DEFECT IN RELEASE MECHANISM. HAVE 50K MILES ON VEHICLE & EMERGENCY BRAKE SHOES HAVE WORN INTO ROTORS. THE LACK OF A WORKING PARKING BRAKE HAS CAUSED THE TRANSMISSION TO LOCK IN PARK WHEN ON AN INCLINE, ESPECIALLY WHEN TOWING. VEHICLE WILL NOT PASS STATE INSPECTION BECAUSE OF THIS. REFERENCE NHTSA #PE03057, #EA04011.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184581March 8, 2007
PARKING BRAKE
FAILURE OF PARKING BRAKE ON 2002 GMC SIERRA PICKUP. DURING STATE INSPECTION IT WAS FOUND TO BE UNABLE TO HOLD. IT WAS FOUND THAT THE ADJUSTMENTS SCREWS ON BOTH REAR EMERGENCY BRAKES WERE FULLY DISENGAGED, SO THIS MEANT THAT THEY HAD BACKED OFF. THEY WERE AGAINST THE STOPS. THEY WERE ADJUSTED BACK UP, BUT THIS WILL MOST LIKELY HAPPEN AGAIN. I AM A MECHANIC AND KNOW THIS IS A DEFECT THAT COULD CAUSE DEATHS IF THIS IS NOT CORRECTED. THE CAR INSPECTION CENTER WHERE THE TRUCK WAS INSPECTED SAID THERE IS A MANUFACTURING DEFECT THAT THE DEALERS KNOW IS BAD, BUT THEY DO NOTHING TO CORRECT THE DEFECT. HE SAID THEY SEE A LARGE NUMBER OF GMC TRUCK THAT THE PARKING BRAKES IS DEFECTIVE. (MANY OF THE PEOPLE ALSO SAY THEY NEVER USE THE PARKING BRAKE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183985March 2, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*- THE CONTACT HAS A 2002 GMC SIERRA AND STATED THAT THE VEHICLE KEEPS SHUTTING OFF COMPLETELY. WHEN THE VEHICLE LOSES POWER IT ALSO LOSES STEERING AND BRAKING ABILITY. THIS FAILURE HAS HAPPENED TO THE CONTACT 20 OR MORE WITHIN THE PAST YEAR. THE STALLING HAD HAPPENED WHILE DRIVING ANYWHERE BETWEEN 5-65 MPH. THE CONTACT STATED THAT THEY HAVE REPLACED THE FUEL PUMP FOUR TIMES AND REPLACED THE SENDING UNIT TWICE WITHIN A YEAR. THE CONTACT RECENTLY HAD VEHICLE AT THE DEALER AND THEY STATED THAT THEY CAN'T PINPOINT THE FAILURE. ON 03/01/07 WHILE DRIVING ON THE HIGHWAY THE VEHICLE COMPLETELY SHUT OFF AT HIGHWAY SPEED BETWEEN (50-65 MPH). THE CONTACT WAS ABLE TO PULLED TO THE SIDE OF THE ROAD WAIT TEN MINUTE AND TO RESTART THE VEHICLE. HE LOOKED UP THE HISTORY OF THE VEHICLE AND STATED THAT THE PREVIOUS OWNER ALSO EXPERIENCE THE SAME FAILURE. THE CONTACT CAN PROVIDE INVOICE REPAIRS IF NEEDED. THE FAILURE MILEAGE WAS 40000 AND THE CURRENT MILEAGE WAS 71715.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181233January 31, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
THERE IS ABNORMAL BRAKE ROTOR DETERIATION AND RUSTING DUE TO POOR MANUFACTURING OR STEEL FORMULAS WHICH RUST ACCERLERATES AND WEARS DOWN THE PADS UNEVENLY. I HAVE WORKED ON BRAKES ON MANY AUTOS AND A FEW TRUCKS I'VE OWNED OVER THE LAST FEW DECADES AND NEVER HAVE SEEN SUCH RUSTING AND SURFACE FLAKING OF THE DISK ROTOR ON MY VIHICLE. I HAD MY DEALER LOOK AT THE ROTORS AND THEY AGREED IT MAY BE A BIT EXCESSIVE. I HAVE TO REPLACE ALL FOUR ROTORS DUE TO POOR QUALITY AND UNREPAIRABLE ROTORS. THE ROTORS LOOK LIKE THEY CAME OFF A 20 YEAR OLD TRUCK....THIS IS A SAFETY AND QUALITY PROBLEM THAT SHOULD BE LOOKED INTO. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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