GMC Canyon Complaints (2016)

271 consumer complaints on file.

#11436786October 14, 2021
STEERING
While driving the power steering stopped functioning and an error message popped up stating that it was not working. I stopped the vehicle turned off the ignition and restarted the vehicle and the power steering began working. This has happened twice in the past month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11435410October 4, 2021
STEERING
power Steering quit while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11434257September 24, 2021
STEERING
The power steering stopped working and my wife had to make an emergency stop on I 95. We turned the vehicle off and restarted it and the power steering worked again for awhile. The next day it happened 2 more times. I think this is the same issue as the 2015 recall. I called my GMC dealer and they said they could not help me because my Vin was not on the recall list.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433295September 17, 2021
POWER TRAIN
•Water coolant valve, and torque converter. •my Truck temp gage will fluctuate towards red line and back to normal. Torque converter caused my vehicle to shake, vibrate, slow accelerating, made it seem vehicle will shut off on highway or in heavy traffic. •I went to several mechanics, including the dealerships and they fixed my water coolant valve but issue persisted, the dealerships said my truck was running fine until I had requested to ride along with mechanic, that's when he guessed it would be torque converter. •has not been inspected, just test drove and replaced by mechanic •no lights indicated on dash board and I felt the shake and vibration around 08/01/2021 and reported to dealership. The water temp gage was reported back in Nov 2018 but the problem still persist.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11433159September 16, 2021
STEERING
Power steering fails intermittently while driving resulting in difficult steering and potential loss of control of vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11425131July 16, 2021
STEERING
Power steering shuts off while driving. I have to stop the vehicle and turn off and then re-start to get the power steering back working. This can happen at any time regardless of when or how long I've been driving. The power steering seems to shut off for no reason.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11424501July 12, 2021
STEERING
On three occasions the power steering malfunction warning came on. Brought it to Prime GMC. Both times software updates were performed. On third time they said needs new steering column. The steering is very difficult at low speeds. I can clear situation by turning off and back on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422514June 27, 2021
STEERING
The power steering intermittently fails, and the vehicle is almost impossible to steer during the failure. I took the vehicle to GM dealer, Ultimate Auto GMC/BUICK in Mountain Home, Arkansas. They told me the fix would be to replace a power steering module and the cost would be $1,600. I was aware the previous year's model had the same problem and was recalled. I called GM and they would not help with a recall. To me it is obvious that my truck has the same problem as the 2015 model, but they won't admit it. My safety was at risk because I could hardly turn the truck. I do get a warning message on the dash display.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422413June 26, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
When turning off vehicle the key will not to “off” mode. It stays in accessories mode and prevents the key from being able to be removed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421168June 16, 2021
POWER TRAIN, ENGINE, ELECTRICAL SYSTEM
Have had truck in shop several times, currently in the shop and has been there for almost 3 weeks nobody seems to know what the problem is. Vehicle losses power and goes into a limp mode. Temperature gauge keeps failing, exhaust break does not work, ac cuts out often and does not work often, keeps trying to clean exhaust filter over and over again and again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418162May 22, 2021
STEERING
Vehicle power steering and stability controls has intermittent failures while operating the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418163May 22, 2021
STEERING
Power steering and stability control had intermittent failures while operating vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416789May 16, 2021
STEERING
THE POWER STEERING HAS GONE OUT WHILE DRIVING THE VEHICLE 4 TIMES IN THE LAST 3 MONTHS. THE LAST TIME, MY WIFE ALMOST HAD AN ACCIDENT. SHE WAS TURNING INTO S DRIVEWAY AND LAST POWER STEERING AND ALMOST HIT ANOTHER VEHICLE BECAUSE SHE HAD TROUBLE TURNING THE TRUCK. I FOUND OUT GMC IS RECALLING ABOUT 60,000 VEHICLES FOR THIS ISSUE BUT MY VEHICLE IS NOT ON THE LIST SO I WANT TO REPORT THE PROBLEM TO YOUR AGENCY SO YOU HAVE IT ON RECORD IN CASE I HAVE AN ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415803May 10, 2021
STEERING
I WILL BE DRIVING DOWN THE INTERSTATE AND ALL OF A SUDDEN, MY POWER STEERING WOULD GO OUT. SOMETIMES IT WOULD GO OUT JUST DRIVING DOWN A RESIDENTIAL ROAD GOING 25 OR 30 MILES AN HOUR. I WOULD HAVE TO STOP SOMEPLACE, TURN IT OFF AND WAIT A WHILE AND THEN TURN IT BACK ON AND IT WOULD WORK AGAIN. IF I DON'T WAIT LONG ENOUGH, THE POWER STEERING STILL WOULDN'T WORK AFTER RESTARTING. WHEN THIS WOULD HAPPEN, THE "SERVICE POWER STEERING" LIGHT WOULD COME ON. ALSO, "STABILITRACK" LIGHT WOULD COME ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415989May 10, 2021
POWER TRAIN, VEHICLE SPEED CONTROL
VEHICLE DOES NOT RESPOND TO ACCELERATION COMMAND WHILE ENTERING A HIGHWAY OR DURING HIGHWAY DRIVING, INCREASING THE RISK OF COLLATION WITH OTHER VEHICLES DUE TO TRANSMISSION FAILURE, SUSPECT THE TORQUE CONVERTER NOT WORKING PROPERLY. THIS IS A MAJOR AND WELL KNOWN ISSUE, GM CONTINUES TO IGNORE AND I DO NOT WANT TO BECOME THE NEXT STATISTIC DEAD IN US HIGHWAYS. THE VEHICLE IS MOVING, DURING A RED TRIANGLE YIELD SIGN ENTERING THE HIGHWAY, THE VEHICLE WILL NOT RESPOND TO ACCELERATION COMMAND CAUSING A BOTTLE NECK OF TRAFFIC BEHIND ME AND HIGH RISK OF BEING REAR ENDED. THIS IS A SERIOUS DEFECT AFFECTING THE TRANSMISSION, IT NEEDS TO BE INVESTIGATED AND RESOLVED AS SOON AS POSSIBLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407956April 13, 2021
ENGINE, STEERING
GM CASE #[XXX]; GM RECALL BULLETIN: 15595A NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION CAMPAIGN ID FOR RECALL: 16V054 GM ISSUED A RECALL BULLETIN RELATED TO A DEFECT IN CERTAIN 2015 GMC CANYON TRUCKS DUE TO LOSS OF POWER STEERING DUE TO A POOR ELECTRICAL CONNECTION WITHIN THE TORQUE SENSOR HARNESS CONNECTOR. THIS PRESENTS A GREATER RISK OF A CRASH AND A SAFETY CONCERN. MY NAME IS [XXX] AND I OWN A 2016 GMC CANYON VIN #[XXX]. MY STABILITY TRACK INDICATOR CAME ON AND MY POWER STEERING STOPPED WORKING. I TOOK MY VEHICLE INTO A GM DEALER AND WAS CHARGED $180 TO DIAGNOSE THE PROBLEM. I WAS TOLD DUE TO LOW VOLTAGE THE RECOMMENDATION WAS A NEW BATTERY. THE BATTERY WAS REPLACED COSTING ME AN ADDITIONAL $140. THE NEXT DAY, THE STABILITY TRACK INDICATOR CAME ON AND MY POWER STEERING STOPPED WORKING AGAIN. I TOOK IT INTO THE GM DEALER AGAIN AND WAS TOLD THIS TIME THERE WAS AN ISSUE WITH MY TORQUE SENSOR WHICH IS THE SAME ISSUE IN THE RECALL BULLETIN #15595A FOR THE 2015 TRUCKS RELATED TO POWER STEERING. CONCERNED AND FRUSTRATED, I CALLED GM AND WAS ISSUED WITH THE AFOREMENTIONED CASE #. I WAS TOLD SOMEONE WOULD CALL ME, WHICH NO ONE DID. THE DEALER THEN INFORMED ME THAT GM WOULD COVER 80% OF THE COST STILL LEAVING ME WITH A BILL OF $734! I WROTE THIS COMPLIANT TO GMC FOR SEVERAL REASONS AND INCLUDING NHTSA DUE TO THE SAFETY ISSUE. THIS IS OBVIOUSLY THE SAME ISSUE BEING EXPERIENCED IN THE 2016 TRUCKS NOT JUST THE 2015 TRUCKS. I AM BRINGING ATTENTION TO THIS ISSUE AS THIS ISSUE MAY CONSTITUTE A RECALL NEEDED FOR THE 2016 WHICH HASN'T BEEN DONE. THIS IS NOT ONLY CONCERNING AS THE ISSUE PRESENTS RISK OF A CRASH, A SAFETY CONCERN AND OWNERS LIKE ME HAVING TO INCUR OUT OF POCKET EXPENSES. I AM REQUESTING AN INVESTIGATION INTO MY ISSUE AND FOR GMC CONSIDERATION OF REIMBURSEMENT OF $734 IN ADDITION TO $320 OUT OF POCKET EXPENSES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407774April 12, 2021
STEERING
POWER STEERING GOES OUT WHILE VEHICLE IS MOVING AT EITHER NORMAL SPEED OR LOW SPEED. ERROR MESSAGES APPEAR INDICATING LOSS OF POWER STEERING AND TRACTION LIGHT COMES ON. SHUTTING DOWN ENGINE AND RESTARTING CAN CLEAR. IF SHUTTING DOWN DOESN'T WORK DISCONNECTING BATTERY CABLE CAN CLEAR THE PROBLEM. THIS PROBLEM OCCURRED NUMEROUS TIMES OVER SEVERAL DAYS. IT OCCURRED BOTH ON CITY STREETS AND RURAL HIGHWAY. IT OCCURRED DURING TURNS AND WHILE DRIVING STRAIGHT. IT OCCURRED AT NORMAL HIGHWAY SPEEDS AND AT LOWER PARKING LOT SPEEDS. THIS OCCURRED SIX TIMES IN ONE DAY. AFTER CLEARING THE LAST TIME WE RETURNED HOME AND TOOK THE TRUCK TO A GM REPAIR SHOP. THIS SAME PROBLEM HAS BEEN RECALLED IN THE 2015 GMC CANYON (RECALL N202313200). THE LOSS OF POWER STEERING ALLOWED THE 63 YEAR OLD FEMALE DRIVER TO EASE OFF THE RURAL HIGHWAY HOWEVER WHEN THE POWER STEERING FAILED IN A CITY PARKING LOT THE MALE DRIVER HAD TO USE ALL HIS STRENGTH TO STEER THE VEHICLE. IN THE EVENT THIS HAD OCCURRED WITH THE FEMALE DRIVER IN A SITUATION WHERE A TURN HAD TO BE NAVIGATED SHE WOULD NOT HAVE HAD THE STRENGTH TO NEGOTIATE THE TURN POSSIBLY CAUSING SERIOUS INJURY OR PROPERTY DAMAGE. OWNER HAS OPTED TO HAVE REPAIRED AT HIS OWN COST DUE TO SAFETY CONCERNS. TOTAL COST TO REPLACE THE STEERING GEAR ASSEMBLY INCLUDING THE POWER STEERING CONTROL MODULE WAS $1565.21
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407150April 8, 2021
STEERING
POWER STEERING CONSTANTLY GOES OUT MAKING EXTREMELY DIFFICULT TO MANEUVER THE VEHICLE. SAME ISSUE AS 2015 RECALL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404760March 24, 2021
STEERING
HIGHWAY DRIVING ON 3/24 AND TWO LIGHTS WARNING ME THAT POWER STEERING AND STABILITY(TRACTION) CONTROL WERE DISENGAGED. TRAVELING APPROXIMATELY 70MPH, STEADY SPEED ON SMOOTH ROAD,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11404431March 23, 2021
STEERING
II WAS DRIVING MY GMC CANYON AND THE POWER STEERING WENT OUT AND THE WARNING LIGHT CAME ON AND "LOSS OF POWER STEERING, DRIVE WITH CARE". I PARKED THE CARE AND WAITED 15 MINUTES, RESTARTED THE TRUCK AND THE WARNING LIGHT WENT OFF AND I WAS ABLE TO DRIVE HOME WITHOUT A PROBLEM. THE NEXT DAY I WAS DRIVING AT LOW SPEED AND THE SAME WARNING LIGHT CAME ON WITH THE ADDITIONAL WARNINGS OF "STABILITRAK" AND "STEERING ASSIST REDUCED" AND I LOST POWER STEERING. I PULLED OVER AND RESTARTED THE TRUCK AND THE LIGHT STAYED ON AND I HAD NO POWER STEERING. I CONTINUED DRIVING HOME WITHOUT POWER STEERING AND STOPPED FOR A SHORT WHILE AND WHEN I RESTARTED THE TRUCK I HAD POWER STEERING AGAIN. I DID A WEB SEARCH AND IT SAID 2015 AND 2016 CANYONS AND COLORADO'S WERE HAVING THIS ISSUE BUT ONLY 3000 WE RECALLED. I WANTED TO MAKE YOU AWARE OF MY PROBLEM AND SEE IF THE RECALL SHOULD BE FOR MORE THAN THE 3000 VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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