Ford F-350 Complaints (2017)

575 consumer complaints on file.

#11590412May 23, 2024
STEERING, SUSPENSION
At differing speeds the truck experienced the "death wobble" causing the front end of the vehicle to shake uncontrollably. This happened 2 times before I had the tie rod ends replaced and several times afterward. You have to almost stop the vehicle to get the shaking to go away. It is a tremendous safety risk and could cause an accident due to the shaking or due to needing to slow almost to a stop - which could cause a rear end collision. This is a common problem with Ford F250 and F350 trucks. I had my mechanic inspect all the front end parts and he recommended replacing the tie rods and track bar. No warning lamps or other symptoms. The issue happened out of the blue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579731March 27, 2024
ENGINE
The contact owns a 2017 Ford F-350. The contact stated while driving at an undisclosed speed, several unknown warning lights illuminated. The contact then observed a loud noise emanating from the engine compartment. The vehicle stalled. The contact exited the vehicle to perform an inspection and observed condensation underneath the vehicle. Additionally, the contact stated that the vehicle was recently repaired under Emission Recall Number: 20E07 (Power Train Control Module Reprogramming). The contact stated that while driving 70-80 MPH, the RPM fluctuated between 2,300 and 2,900 RPM, and the transmission failed to shift into overdrive. The vehicle was towed to a dealer where it was diagnosed and determined that the engine needed to be replaced. The vehicle was taken to an independent mechanic and was repaired. The manufacturer was notified of the failure. The failure mileage was 171,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577028March 12, 2024
FUEL/PROPULSION SYSTEM
The Fords have two issues with the fuel system. The CP4 fuel pumps have a common failure imploding and sending metal through the fuel system, a costly repair over $12,000. The second extremely dangerous failure on the fuel filter housing. It cracks spraying fuel into the engine compartment. If not shut off immediately a fire engulfs the car. Both are extremely Common, a safety hazard and expensive repair that Ford should fix immediately.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573611February 23, 2024
BACK OVER PREVENTION
The contact owns a 2017 Ford F-350. The contact received notification of NHTSA Campaign Number: 22V644000 (Back Over Prevention) however, the part to do the recall repair was not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact recently returned to the dealer and was informed that the vehicle was no longer included in the recall. The manufacturer was made aware of the issue and referred the contact to the NHTSA Hotline. The contact stated that the back over prevention camera displayed a cloudy image that had worsened over time. The vehicle was not repaired. The failure mileage was approximately 25,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567755January 25, 2024
VISIBILITY:WINDSHIELD
The contact owns a 2017 Ford F-350 SD. The contact stated that while walking to the vehicle, he noticed that the sliding rear window glass had detached and fell into the rear seat in the cabin of the vehicle. The contact stated that the glue adhesive, polyurethane seal, and two-sided tape had deteriorated. There were no reported injuries. The contact called the local dealer and was informed that there was no warranty coverage on the vehicle. The vehicle was not diagnosed or repaired. The vehicle was taken to a glass company but was not repaired. The manufacturer was contacted and informed the contact that the repairs were not covered under a recall and referred the contact to the NHTSA Hotline. The approximate failure mileage was 164,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11566849January 21, 2024
STRUCTURE:BODY
Doors on truck will not latch as they freeze in the cold weather. This has been an ongoing issue since 2019. I have brought it to the dealership and they say there is no recalls. I have to use a ratchet strap to keep my door from opening! This is extremely unsafe! When you go under Ford’s site there are other trucks having the same issue and they say to go to the dealership to fix the issue. I have copied the info below: Description Door latch freezing concerns Campaign# 18N03 Next Steps Contact your local dealer for next steps.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11564974January 11, 2024
WHEELS
Truck has only 70,371 mile on it and the RTM Module associated with the TPMS (Tire Pressure Monitoring System) failed and must be replaced, at owners expense. The TPMS is NHTSA mandated safety requirement. There should be specific published performance standards and expectations. Example: it is known the sensors themselves are battery operated and have an estimated battery life of 5-7 years. The RTM module is permanently mounted to the vehicle frame/body and should carry a reasonable published life expectancy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11562370December 28, 2023
LATCHES/LOCKS/LINKAGES
The contact owns a 2017 Ford F-350. The contact stated while driving approximately 70 MPH, the tailgate independently opened, and the contact lost cargo stored in the truck bed onto the highway. The contact stated no warning light was illuminated. The contact stated that the failure was intermittent but was a recurring failure. The contact had not taken the vehicle to a local dealer or an independent mechanic. The vehicle was not diagnosed and was not repaired. The manufacturer was informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 19V864000 (Latches/Locks/Linkages). The VIN was not included in the recall. The failure mileage was approximately 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11561936December 26, 2023
BACK OVER PREVENTION
The contact owns a 2017 Ford F-350. The contact stated that while reversing, the back over prevention camera was inoperable. The contact stated that the back over prevention camera displayed a cloudy image without a picture. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560008December 13, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2017 Ford F-350. The contact stated while driving approximately 65 MPH, the vehicle stalled. The contact was able to coast to the side of the highway. The contact stated that the "Engine Power Reduced " and check engine warning lights were illuminated. The contact had the vehicle towed to a local dealer, where it was diagnosed and determined that the high-pressure fuel pump needed to be replaced. The vehicle was repaired. The manufacturer was informed of the failure. The contact stated that two months later the identical failure of the high-pressure fuel pump reoccurred, and the vehicle stalled. The contact had the vehicle towed to a different dealer who diagnosed the vehicle and determined that the high-pressure fuel pump had failed, and that the failure damaged the fuel system. The vehicle was not repaired. The failure mileage was 166,767.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559183December 8, 2023
SUSPENSION:FRONT:WHEEL BEARING
The contact owns a 2017 Ford F-350. The contact stated that while driving at an undisclosed speed, the vehicle made an abnormal thumping sound. The vehicle was taken to an independent mechanic, who diagnosed that the front passenger's side wheel bearing was faulty. The mechanic replaced the front passenger's side wheel bearing. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was 45,912.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11558636December 5, 2023
FUEL SYSTEM, DIESEL
The contact owns a 2017 Ford F-350. The contact stated that while driving at an undisclosed speed, the speed limit restriction warning light illuminated. The contact stated that while depressing the accelerator pedal, the speed odometer failed to exceed 50 MPH. The vehicle was taken to the dealer where it was diagnosed with a failed diesel injector. The contact was informed that the diesel injector needed to be replaced. The contact was informed that the part was on back order and was placed on a special parts request list for express delivery. The vehicle was scheduled to be repaired when the part was provided. The manufacturer was made aware of the failure. The failure mileage was approximately 66,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553528November 4, 2023
FUEL/PROPULSION SYSTEM, POWER TRAIN, ELECTRICAL SYSTEM:INSTRUMENT PANEL:FUEL GAUGE
The owners manual states I have a tank capacity of 36 gallons. On E I can only fit about 26 gallons. If I were to take my average MPG and use the advertised 36 gallons to figure out how far I would run out of fuel and this would cause the vehicle to stall while driving. Ford is aware of this issue and knows how to fix it but declined to take care of the safety repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11552464October 29, 2023
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
2017 Ford F350 Superduty 6.7L diesel will intermittently surge/buck while towing uphill under load causing loss of power and creating unsafe driving situation. When it happens I’ve also observed electrical power loss to OBD-II port where I have accessory guage installed to monitor critical truck systems like oil temp, trans temp, coolant temp, etc.. No DTC or fault codes are generated when this happens. I haven’t taken to dealer yet but I’ve researched and read lots of truck forums where multiple Ford owners have had the same issue. When they’ve taken their truck to the dealer they’ve been told this is “normal”. I don’t agree and believe this is a serious safety issue to a consumer that suddenly loses all power and must let off all acceleration while other cars are following/around vehicle when vehicle surges. This has now happened four different times and various speeds (30-60 mph).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550842October 19, 2023
STEERING
While driving at 60 mph pulling 5th wheel RV death wobble occurred. Steering was very difficult. Immediately started slowing speed until steering became possible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550260October 16, 2023
ENGINE
The contact owns a 2017 Ford F-350. The contact stated that while driving at an undisclosed speed, the contact stated he heard an abnormal sound. The vehicle was towed to the dealer. The vehicle was diagnosed with engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 144,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548526October 5, 2023
SERVICE BRAKES, STEERING
EXPERIENCED A HARD DEATH WOBBLE GOING DOWNHILL TOWING AN RV. TOOK TRUCK TO DEALER (JONES FORD IN WICKENBURG AZ.) THEY SAID IT WAS BRAKES AND ROTORS. TRUCK HAD 40,000 MILES. DEATH WOBBLE IS A KNOWN PROBLEM. NOT CONFIDENT THAT IT WAS ONLY THE BRAKES AFTER READING WHAT OTHERS HAVE BEEN TOLD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547390September 29, 2023
EXTERIOR LIGHTING
In Texas this year we had 50+ days of 100F +. All the plastic parts on front and back cracked from within. Spider cracks form where the plastic is molded. Ford says it’s cosmetic however it’s on every piece of plastic and the dealers states “ I have seen a lot of this this year and all truck under 36 month warranty Ford covered as a defect hou out of warranty it’s a cosmetic issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545084September 18, 2023
UNKNOWN OR OTHER
We live in AZ and the backup camera will not work when it's hot outside. The picture is a snowy screen until it cools down.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11541733August 30, 2023
WHEELS:RIM
The contact owns a 2017 Ford F-350. The contact stated that while the vehicle was parked, he noticed that the rim was corroded around the valve stem, causing tire to become deflated. The contact stated that the failure had caused him to inflate the tire each time he drove the vehicle. The low tire pressure warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that there was incompatibility with the valve stem and rim. The valve stem was replaced; however, the failure recurred. The vehicle was taken back to the dealer for repair, and the dealer informed the contact that the parts were on backorder. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the dealer for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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