Ford F-350 Complaints (2013)

86 consumer complaints on file.

#11128357September 9, 2018
ENGINE
WHILE TOWING OUR FIFTH-WHEEL TRAILER WITH OUR FORD F350 DRW TRUCK, THE DIESEL PARTICULATE FILTER (DPF) CAUGHT FIRE. WHILE TOWING OUR FIFTH-WHEEL, WE TURNED FROM THE HIGHWAY ONTO A CITY STREET IN MESA, AZ. WE HEARD A LOUD "POP" AND THOUGHT WE BLEW A TIRE. AFTER PULLING OVER AND CHECKING THAT ALL TIRES WERE FINE, WE CONTINUED ON. WE NOTICED REDUCED POWER TO THE TRUCK AND THE TURBO BOOST WAS ZERO. WE PULLED OVER AGAIN TO LOOK FOR SIGNS OF A PROBLEM. WE LOOKED UNDER THE HOOD AND DID NOT SEE ANY OBVIOUS HOSES BLOWN OR ISSUES. THE TRUCK WAS STILL RUNNING, SO WE CONTINUED ON SLOWLY AS WE WERE ALMOST HOME. NEAR ELLSWORTH/THOMAS ROAD IN MESA, I GOT A NOTICE, "REDUCED ENGINE POWER," AS MY 14YO SON YELLED, "THERE'S SMOKE COMING OUT OF THE TRUCK." WE PULLED OVER AGAIN AND MY WIFE AND SON SAW FLAMES SHOOTING OUT OF THE TAILPIPE AND THE EXHAUST SYSTEM WAS GLOWING RED HOT. THE DPF WAS BLOWING FLAMS OUT TOWARDS THE GROUND. WE EMPTIED A FIRE EXTINGUISHER WITH NO EFFECT. OUR TRAILER HAS A WATER HOSE SO WE SPRAYED WATER ON IT FOR ABOUT 10 MIN TO COOL IT DOWN AND STOP IT FROM REIGNITING. WE DID NOT CALL POLICE AS MY WIFE AND I SHARE NEARLY 40 YEARS OF LAW ENFORCEMENT EXPERIENCE. WE EXTINGUISHED THE FIRE AND CALLED FOR A TOW. AFTER $10,000 IN REPAIRS, WE HAVE RECEIVED NO RESPONSE FROM FORD. WE HAVE NOT FILED AN INSURANCE CLAIM YET AND ARE WORKING TO CONTACT FORD AGAIN. FORD KNOWS THERE IS A PROBLEM WITH THE DEF/DPF SYSTEMS. DRIVERS HAVE NO INSTRUMENTATION TO SEE THE TEMP READINGS ON THE FOUR TEMP GAUGES ALONG THE EXHAUST SYSTEM. HOW ARE THERE NO ERROR CODES OR NOTICES WHEN A VEHICLE IS ON FIRE??? MY AND MY WIFE'S EXPERIENCE HANDLING EMERGENCIES PREVENTED A TOTAL LOSS OF OUR VEHICLE AND POTENTIAL DEATH OF OUR FAMILY. PICS ATTACHED. PICS OF RED HOT EXHAUST ARE NOT OUR VEHICLE, BUT A VEHICLE THAT HAD THE SAME ISSUE. THIS IS WHAT OURS LOOKED LIKE.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11110779July 11, 2018
VISIBILITY:REARVIEW MIRRORS/DEVICES:EXTERIOR, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 FORD F-350 SD. THE CONTACT STATED THAT THE ELECTRONIC FUNCTION OF THE FRONT PASSENGER SIDE MIRROR WAS NOT WORKING PROPERLY WHEN IT WAS ADJUSTED USING THE CONTROL BUTTONS. THE DEALER (TOWNSEND SALES & SERVICE, 340 MAIN ST, TOWNSEND, MA 01469, (978) 597-8955) WAS NOTIFIED OF THE FAILURE NUMEROUS TIMES WHEN THE VEHICLE WAS TAKEN TO THE DEALER FOR SERVICING, BUT THEY FAILED TO DETERMINE THE CAUSE OF THE ELECTRONIC FAILURE. THE DEALER INDICATED THAT THEY SERVICED THE MIRROR UNDER A WARRANTY, BUT PROVIDED NO SPECIFIC ANALYSIS OF WHAT WAS DIAGNOSED OR REPAIRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER AND THEY INDICATED THAT THE VEHICLE WAS OUT OF WARRANTY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND SUGGESTED THAT THE CONTACT TAKE THE VEHICLE BACK TO THE DEALER FOR SERVICING. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11105056July 2, 2018
STEERING, SUSPENSION
2013 F350 FRONT END VIOLENT SHAKING AFTER RUNNING OVER A BUMP ON HIGHWAY GOING 60 MPH,THIS MADE THE TRUCK LOSE ALL STEERING CONTROL. WITH APPLIED BRAKING THE SITUATION ONLY GOT WORSE. THE VEHICLE ENDED UP ON THE CENTER LINE CREATING A VERY DANGEROUS SITUATION WITH OTHER VEHICLES AROUND. WE ONLY GAINED CONTROL OF THE SITUATION WHEN THE VEHICLE SLOWED TO 45 MPH. THIS SITUATION OCCURRED TWICE IN ONE DAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11076652March 7, 2018
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
WHEN SHIFTING FROM DRIVE TO REVERSE WHEN PARKING A TRAILER OR POSITING THE TRUCK IN A PARKING SPACE THE ENGINE WILL GO FULL THROTTLE AND WILL SPIN THE REAR WHEELS EVEN WITH YOUR FOOT ON THE BRAKE WITH NO WARNING. THE ONLY WAY TO STOP THE ENGINE IS TO TURN THE KEY OFF PUTTING IN PARK OR NEUTRAL DOES NOTHING. HAVE CALLED SEVERAL FORD DEALERS AND WAS TOLD THAT IF NO CODE WAS SET THEY COULD NOT HELP. HAVE HAD THE VEHICLE A LITTLE OVER A YEAR AND THIS HAS HAPPENED 10 TIMES TO ME. IF SOMEONE ELSE WAS DRIVING THE TRUCK THEY WOULD MOST LIKELY RUN INTO SOMEONE OR SOMETHING. EVEN HOLDING THE BRAKE THE TRUCK STILL WILL MOVE OR SPIN THE REAR WHEELS DEPENDING ON THE ROAD SERVICE WHEN THIS DIESEL GOES FULL THROTTLE. NOT SAFE AT ALL. NEED SOME HELP GETTING THIS FIXED. HAS DONE IT WHEN SHIFTING FROM DRIVE TO REVERSE AND OR JUST GOING FROM PARK INTO DRIVE. NO REAL PATTERN WILL DO IT IN HOT WEATHER AND COLD WEATHER TEMP DOES NOT MAKE A DIFFERENCE. I HAVE LEARNED TO JUST REACH DOWN AND TURN THE KEY OFF WHEN THIS HAPPENS WITH MY FOOT ON THE BRAKE AND IN GEAR. WILL START BACK UP AND BE AT NORMAL ENGINE SPEED. I HAVE TRIED TO MAKE IT DO THIS BY SHIFTING FROM DRIVE TO REVERSE BUT HAVE NOT BEEN ABLE TO MAKE THE ISSUE ACCRUE IT JUST HAPPENS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11072394February 12, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
TL* THE CONTACT OWNS A 2013 FORD F-350. UPON STARTING THE VEHICLE, THE SERVICE ADVANCE TRAC AND HILL DESCENT FAULT WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO MALL OF GEORGIA FORD (4525 NELSON BROGDON BLVD NE, BUFORD, GA 30518, (678) 515-9339) WHERE IT WAS DIAGNOSED THAT THE RESTRAINT CONTROL MODULE NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND REFERRED THE CONTACT TO NHTSA. THE FAILURE MILEAGE WAS 95,650.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11025099September 22, 2017
ELECTRONIC STABILITY CONTROL (ESC), STEERING, SUSPENSION
WHILE OUR TRUCK ON A NORMAL HIGHWAY WITH MINOR IRREGULARITIES AND SOME ROUGH SURFACES AT A SPEED OF 60 TO 70 MPH, THE TRUCK WILL START TO OSCILLATE TO THE POINT OF INDUCING A VIOLENTLY STEERING WHEEL SHIMMY AND AN UNCONTROLLABLE BOUNCE OF THE FRONT WHEELS. THIS HAS HAPPENED TWICE IN THE PAST 2-MONTHS WHEN I HAVE TAKEN THE TRUCK ON THE HIGHWAY. THE TRUCK IS PRIMARILY DRIVEN IN TOWN, I AM NOW SCARED TO GO ON THE ROAD WITH THE TRUCK AS THE CONDITION SEEMS TO BE GETTING WORSE. I HAVE TO BRAKE QUICKLY AND STEER THE TRUCK TO THE SIDE OF THE ROAD TO STOP THE OSCILLATION. THE SHAKING IS HAS ALMOST CAUSED AN ACCIDENT BOTH TIMES WITH THE VEHICLE BEING VERY DIFFICULT TO CONTROL. ONLY AFTER SLOWING TO APPROXIMATELY 30 MPH DOES THE OSCILLATION STOP. UPON RESEARCHING THIS PROBLEM, I AM PERPLEXED WHY FORD OR THE NTHSA HAVE NOT STEPPED FORWARD TO ADDRESS THIS ISSUE, SOMEONE WILL BE HURT OR KILLED IF A SOLUTION IS NOT FOUND. WE HAVE TAKEN THE TRUCK NOW TO TWO DIFFERENT CERTIFIED FORD DEALERSHIPS AFTER EACH INCIDENT EACH TIME WE WERE TOLD THERE WAS NOTHING WRONG WITH THE VEHICLE AND THIS SOMETIMES HAPPENS WITH THESE TRUCKS. THIS CAN'T SERIOUSLY BE TRUE? AFTER DOING RESEARCH I'VE FOUND THAT THE "DEATH WOBBLE" AS THIS PROBLEM HAS BEEN TERMED BY THE MASSES IS A SERIOUS PROBLEM AND HAS BEEN FOR MANY YEARS NOT FOR THE SELECT FEW CONSUMERS BUT FOR SO MANY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11024918September 21, 2017
ENGINE
WHEN I GIVE IS GAS IT DIES OUT AND ALSO WHEN DRIVING DOWN THE HIGHWAY IT JUST CUTS OUT LIKE ITS NOT GETTING FUEL OR SOMETHING BUT THEN I HIT THE PEDAL AND IT GOES ALSO NOTICE BUCKING WHEN SLOWING DOWN FOR LIGHT OR TRAFFIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11010308July 24, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2013 FORD F-350. ON SEVERAL OCCASIONS, WHILE DRIVING 55 MPH, THE VEHICLE VIOLENTLY SHOOK WHEN MAKING CONTACT WITH A BUMP. THE CONTACT STATED THAT THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WHEN THE SHAKING OCCURRED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO PHIL LONG FORD OF MOTOR CITY (1212 MOTOR CITY DR, COLORADO SPRINGS, CO 80905 (719) 694-3487) WHERE THE FAILURE WAS DIAGNOSED AS THE (DEATH WOBBLE). THE BALL JOINTS, TRACKING BAR BUSHINGS, SPRING MOUTH, STEERING STABILIZER SHOCK, AND ALL FOUR TIRES NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THE CONTACT TO TAKE THE VEHICLE BACK TO THE DEALER. NO FURTHER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005473July 15, 2017
ENGINE
WHILE DRIVING AT 55MPH, RECEIVED A "LOW FUEL PRESSURE" WARNING. SECONDS LATER, A FIRE BROKE OUT IN THE ENGINE COMPARTMENT WHICH COULD NOT BE CONTROLLED. RESULT WAS A TOTAL LOSS OF THE TRUCK AND THE FIFTH WHEEL TRAILER THAT WAS BEING TOWED. A FUEL FILTER HAD BEEN CHANGED TWO WEEKS PRIOR TO THE FIRE AND SUSPICION IS THAT THE FUEL LINE WAS NOT PROPERLY REATTACHED. THE ORIGIN OF THE FIRE WAS IN THE AREA OF THE UPPER FUEL FILTER WHICH HELPS CONFIRM THIS SUSPICION. PROPER REMOVAL AND REINSTALLATION OF THE FUEL LINES IN THIS VEHICLE ARE KEY SAFETY ITEMS. FORD SHOULD RECONSIDER THE METHOD BY WHICH FUEL FILTERS ARE CHANGED IN ORDER TO ELIMINATE THE NEED TO REMOVE AND REINSTALL FUEL LINES.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10983673May 5, 2017
STRUCTURE:BODY, TIRES:TREAD/BELT
TRAVELING, APPROX. 70 MPH ON I-20 JUST WEST OF CAMDEN S.C. FELT A VIBRATION IN THE STEERING OF THE TRUCK. HEARD A LOUD EXPLOSION FOLLOWED BY THE DRIVER REAR SUDDENLY DROP, LOOKING IN THE SIDE MIRROR, SAW THE TIRE COMING APART. PULLED TO THE CENTER MEDIAN, THE SIDE, AND BED HEAVILY DAMAGED. TIRE HAD COME APART LIKE A RETREAD, WHICH IT WASN'T. BFGOODRICH LT305/65/R17, DOT BE09 MANUFACTURE 1312
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10978654April 15, 2017
TIRES, TIRES:TREAD/BELT
TIRE SEPARATION. 4 OF 5 ORIGINAL EQUIPMENT MICHELIN LTX M'S2 225/75 R16 TIRES HAVE FAILED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10936446December 20, 2016
SUSPENSION
DEATH WOBBLE IN MOTION USUALLY ON THE HIGHWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10929498December 1, 2016
WHEELS
PURCHASED TRUCK USED CAME WITH NEW TIRES, UNICORN CREATION LT265/70R-17 LOAD RANGE E. PURCHASED TRUCK 8/12/2015 , THE DATE CODE ON TIRES (2312) ON ALL 4 TIRES. IN LESS THAN 6000 MILES 3 TIRES HAD BROKEN STEEL BELTS. 4800 MILE VACATION FIRST LEG 1300 MILES MOSTLY INTERSTATE PENSACOLA,FL TO NORWICH,CT DOING THE SPEED LIMIT, I HAVE A TRUCK CAMPER APPROX. 2000 LB SO I AM ABOUT A 1000 LBS UNDER MAX.WE LEFT NORWICH,CT WENT NORTH UP US 1 UP COAST OF MAINE TO FORT KENT THEN CAME BACK SOUTH DOWN THE MIDDLE OF MAINE ALL BACK ROADS WHICH WERE ROUGH ACROSS NEW HAMP. AND VERMONT TO NY . GOING SLOW [45/50] MOST OF THE TIME NEVER NOTICED TIRE VIBERATION UNTILL GOT ON I-84 IN NY TO ALBANY. THEN NOTICED VIBRATION.FROM ALBANY,NY TO SCRANTON ,PA . VIBRATION GOT WORSE WENT TO TIRE SHOP IN VA. HAD FRONT TIRES BALANCED ABOUT 50 MILES DOWN THE ROAD STILL VIBRATING FOUND ANOTHER TIRE SHOP THEY FOUND RIGHT REAR TIRE BELT BROKEN , GOT TO MACON GA. WENT TO SHOP LEFT REAR TIRE WITH BROKEN BELT CAME ON HOME APPROX 320MI AND HAD RIGHT FRONT TIRE WITH BROKEN BELT . SO 3 OUT OF4 TIRES ALL THE SAME MFG DATE WITH BELTS BREAKING . RAN AIR PRESSURE AS PER DOOR DECAL 75 FRONT 80 REAR. WHEN I WOULD GET THE VIBRATION I WOULD GET OFF THE INTERSTATE ONTO SECONDARY ROADS TO SLOW DOWN AND VIBERATION WOULD EASE UP.I ONLY HAVE ONE OF THE TIRES WITH A BAD BELT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10905838September 12, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 FORD F-350. WHILE THE VEHICLE WAS BEING INSPECTED, THE CONTACT WAS INFORMED THAT THE VEHICLE HAD A FUEL CONTAMINATION FAILURE. IT WAS DIAGNOSED THAT THE FUEL INJECTOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10903231September 2, 2016
FUEL/PROPULSION SYSTEM
ENGINE FIRE - WHILE TRAVELING AT 55MPH AND TOWING A FIFTH WHEEL TRAILER ON THE INTERSTATE, THE VEHICLE INDICATED "LOW FUEL PRESSURE" ON THE DASH PANEL. A FIRE ERUPTED IN THE ENGINE COMPARTMENT SENDING SMOKE INTO THE PASSENGER COMPARTMENT. AFTER STOPPING, THE FIRE SPREAD TO THE REMAINDER OF THE TRUCK AND THEN CAUGHT THE FIFTH WHEEL TRAILER ON FIRE. BOTH THE TRUCK AND THE FIFTH WHEEL TRAILER WERE DESTROYED IN THE FIRE. I BELIEVE THAT A DIESEL FUEL LEAK CAUSED THE FIRE AND RESULTING DAMAGE. BECAUSE THIS FIRE OCCURRED WHILE THE VEHICLE WAS IN MOTION, IT LED TO A VERY DANGEROUS SITUATION AND SHOULD BE INVESTIGATED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10887803July 22, 2016
ENGINE
TRUCK WAS IDLING THEN STOPPED AND ENGINE SHUT DOWN. TRUCK WAS TOWED TO DEALER. DIAGNOSIS WAS FAILED HIGH PRESSURE FUEL PUMP DUE TO METAL SHAVINGS. NO KNOWN ISSUES WITH POOR FUEL. FUEL FILTERS CHANGED REGULARLY. NO "WATER IN FUEL" WARNING LIGHTS. NO ISSUES WITH VEHICLE HEALTH REPORT DONE 1 DAY EARLIER. 65,000 MILES. FORD COMPANY WILL NOT WARRANTY REPAIR DUE TO ALLEGED CLAIM OF CONTAMINATED FUEL. NO SIGNS OF RUST, OR ANY TYPE OF CONTAMINATE IN OR ON COMPONENTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10861015April 22, 2016
ENGINE
I HAVE A 2013 6.7 DIESEL. IT GOES THROUGH THE EXHAUST FILTER CLEANING ABOUT EVERY 200 MILES. AFTER THIS PROCESS STARTS THE ENGINE RUNS EXTREMELY ROUGH, LIKE IT'S READY TO DROP OUT. THERE IS ALSO A VERY LOUD KNOCKING NOISE AND VIOLENT SHAKING WHILE I DRIVE. YES, IT'S MORE THAN JUST THE TYPICAL DIESEL CLATTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850350March 18, 2016
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2013 FORD F-350. WHILE DRIVING AT AN UNKNOWN SPEED, THE CHECK ENGINE WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE EGR COOLER AND FUEL PUMP ASSEMBLY NEEDED TO BE REPAIRED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS TAKEN TO THE DEALER NINE TIMES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10840421March 8, 2016
SERVICE BRAKES
NOTICED ODD SMELL AT APPROX 50K MILES. THOUGHT IT WAS BURNED OIL. SERVICED AT FORD DEALER - BRAKE FLUID LEAKING FROM REAR BRAKE CALIPER FAILURE. DEALER REPLACED BRAKE CALIPER AND PADS. AFTER SERVICING, BRAKE FLUID SMELL CONTINUED. SERVICED AGAIN AT APPROX 56K MILES - BRAKE LINE LEAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816612December 28, 2015
VISIBILITY/WIPER
SUNROOF EXPLODED SITTING STILL SHOWERING EVERYONE WITH GLASS, SOME GLASS GOT IN OCCUPANT FACE AND EYES
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0

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