Ford F-350 Complaints (2017)

575 consumer complaints on file.

#11245574August 21, 2019
POWER TRAIN
FLEX PLATE AND CONVERTER FAILURE. DRIVING DOWN THE ROAD, WHEN SUDDENLY THE TRANSMISSION SHIFTED FROM 3 INTO 6TH GEAR WITH A LOAD BANG. I DROVE STRAIGHT TO THE DEALERSHIP, EXPLAINED THE ISSUE. THEY CALLED AND SAID THE CONVERTER HAD FAILED. THE TRUCK HAS 61,800 MILES, NA THE FORD DEALERSHIP HAS SERVICES THE TRUCK SINCE IT WAS NEW IN THEIR SHOP. THE DRIVE TRAIN ON THE CONVERTER AND FLEX PLATE IS 60,000 MILES. AFTER DOING MUCH RESEARCH, THE FLEX PLATE STARTS TO GO OUT WHICH IN TURN AFFECTS THE TORQUE CONVENTER. THE TALE TALE SIGN IS WHEN THE STARTER ENGAGES IT MISS HITS OR GRINDS A LITTLE. WHICH STARTED APPROXIMATELY 5 MONTHS AGO (TODAY IS 8/21/19), WHICH WOULD PUT THE ISSUE WELL WITHIN WARRANTY. IVE ALSO FOUND A SERVICE BULLETIN THROUGH THE NHTSA (10160931) WITH A MANUFACTURER'S COMMUNICATION NUMBER OF: SSM 47976. AFTER SEVERAL TALKS WITH THE DEALERSHIP, THEY HAVE TURNED IN A COMPLAINT, HOWEVER, THEY WANT ME THE CONSUMER TO PAY OVER $2,000.00 FOR MANUFACTURERS DEFECTIVE FAILURE I HOPE THIS GET RESOLVED SO OTHER DO NOT GET TAKEN ADVANTAGE OF BY FORD MOTOR COMPANY, THIS WILL BE MY LAST ONE. AFTER DOING SOME RESEARCH, I
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244906August 19, 2019
SUSPENSION
WHEN YOU DRIVE THE TRUCK OVER 60 MILES AN HOUR AND HIT A POTHOLE OR EXPANSION JOINT IN A BRIDGE THE TRUCK VIOLENTLY SHAKES YOU CANNOT EVEN HOLD ONTO THE STEERING WHEEL OR CONTROL IT AT ALL. IT SEEMS LIKE THE FRONT END OF THE TRUCK IS ACTUALLY HOPPING OFF OF THE GROUND. THE ONLY WAY TO GET IT TO STOP IS YOU HAVE TO SLOW THE VEHICLE DOWN TO UNDER 40 MILES AN HOUR, THIS IS ALSO VERY DANGEROUS BECAUSE EVERYONE ELSE ON THE HIGHWAY IS GOING 70. THIS IS OBVIOUSLY AN ENGINEERING DEFECT BECAUSE I SEE ONLINE THOUSANDS OF OTHER PEOPLE WITH THE SAME PROBLEM. THIS IS VERY DANGEROUS BECAUSE IT CATCHES YOU OFF GUARD AND YOU'RE GOING 70 MILES AN HOUR ON THE HIGHWAY WITH OTHER VEHICLES AND YOU CANNOT CONTROL YOURS. PEOPLE ARE GOING TO GET KILLED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243388August 12, 2019
STEERING
DEATH WOBBLE FROM 50 TO 70 MPH IF YOU HIT A SMALL BUMP IN THE ROAD IT WILL SET THE TRUCK OFF IN TO AN UNCONTROLABLE SHAKE, IT IS CONSIDERED VERY DANGEROUS, FORD REPLACED THE STEERING ABSORBER BUT THAT MADE NO DIFFERENCE,, I AM NOW COMMUNICATING WITH FORD CORPORATE OFFICE AS THE DEALERSHIP IS UNABLE TO DO ANY WORK WITHOUT THE COPORATE OFFICE PERMISSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242824August 9, 2019
STEERING
2017 F-350 ENCOUNTERED SUSTAINED STEERING WHEEL OSCILLATION (DEATH WOBBLE) ON THREE DIFFERENT OCCURRENCES TWO OCCURRED IN A THREE WEEK PERIOD. TWO OCCURRED TRAVELING ON THE HIGHWAY AT 65 MPH AND DRIVING OVER AN EXPANSION JOINT. ONE OCCURRED ON A DIVIDED CITY ROAD AT THE SPEED OF 55 AN RUNNING OVER A MANHOLE COVER THAT WAS NOT LEVEL WITH THE ROADWAY. TWO OF THE EVENTS WERE IN HIGH TRAFFIC AREAS AND ENDED IN NEAR COLLISIONS. FORD TSB # 18-2268 ACKNOWLEDGES THE PROBLEM AND PROVIDES CORRECTIVE ACTION; HOWEVER, THIS SITUATION IS DANGEROUS AND SHOULD BE ADDRESSED THROUGH A RECALL PROCESS. VEHICLES MUST SLOW TO APPROXIMATELY 25 MPH TO REGAIN CONTROL, A DIFFICULT FEAT IF THE INDIVIDUAL IS DRIVING ON A MULTI-LANE HIGHWAY SURROUNDED BY TRAFFIC TRAVELING AT HIGHWAY SPEEDS. PROBLEM IS BEING CORRECT BY FORD; HOWEVER THIS NEEDS TO BE ADDRESSED PRIOR TO THE CONDITION PRESENTING ITSELF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11241042August 1, 2019
ELECTRONIC STABILITY CONTROL (ESC), STEERING, SUSPENSION
AT 45-65 MPH IF THE TRUCK HITS THE SLIGHTEST BUMP IN THE ROAD THE TIRES AND STEERING WHEEL START SHAKING UNCONTROLLABLY. YOU LOSE ALL CONTROL OF THE VEHICLE UNLESS YOU CAN STOP THE VEHICLE BEFORE CAUSING A CRASH. THE FIRST TIME THIS HAPPENED THE TRUCK DRIFTED THROUGH 4 LANES BEFORE COMING TO A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11240341July 29, 2019
STEERING, SUSPENSION
CONTINUE TO EXPERIENCE THE "FORD DEATH WOBBLE" STEERING OSCILLATION. I HAVE BEEN TO THE DEALERSHIP 4 TIMES AND THE PROBLEM CONTINUES. THE INCIDENT USUALLY OCCURS WHILE TRAVELING HIGHWAY SPEEDS AND STARTED AT APPROXIMATELY 15,000 MILES. WHIN THIS OCCURS, IT IS USUALLY WHEN CROSSING A SEAM ON THE ROAD FROM A BRIDGE OR HITTING A ROUGH PATCH IN THE HIGHWAY. THE STEERING WHEEL BEGINS SHAKING VIOLENTLY CAUSING YOU TO FIGHT KEEPING THE VEHICLE UNDER CONTROL. I HAVE TO SLOW DOWN TO ABOUT 30 MPH IN ORDER TO GET IT TO STOP, WHICH IS QUITE DANGEROUS WHILE ON THE INTERSTATE. MY CURRENT MILEAGE IS 20,400. I HAVE BEEN TOLD BY THE DTHAT THEY HAVE BEEN WORKING CLOSELY WITH ENGINEERS AT FORD HQ IN AN ATTEMPT TO RESOLVE THE PROBLEM AND HAVE MADE THE FOLLOWING MODIFICATIONS TO MY VEHICLE WITHOUT ANY SUCCESS IN CORRECTING THE ISSUE: ADJUSTING THE CAMBER ON EVERY VISIT, ADDED 2 DIFFERENT SIZE OF SHIMS,REPLACED BOTH STEERING DAMPERS, AND MOST RECENTLY ADD A 1 1/2" LEVELING KIT. UNFORTUNATELY THE ISSUE STILL IS NOT RESOLVED, THE VEHICLE IS UNSAFE TO DRIVE AND IMPACTING MY ABILITY TO USE THE VEHICLE FOR THE PURPOSE IT WAS PURCHASED FOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233895July 22, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2017 FORD F-350. WHILE ACCELERATING FROM A STOP, THE MIDDLE AND REAR SECTIONS OF THE VEHICLE VIBRATED SEVERELY. THE CONTACT COASTED THE VEHICLE OVER TO THE SIDE OF THE ROAD AND CONFIRMED THAT THE DRIVESHAFT WAS TIGHT AND SECURED. THE VEHICLE WAS TAKEN TO CRYSTAL FORD (LOCATED AT 2440 NW, US-19, CRYSTAL RIVER, FL 34428, (352) 795-7371) WHERE IT WAS DIAGNOSED THAT THE DRIVESHAFT WAS TOO LONG, THE CARRIER BEARING NEEDED TO BE LOWERED, AND THE REAR END NEEDED TO BE SHIMMIED DONE FOR THE DIFFERENTIAL PINION ANGLE. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-21793867. THE FAILURE MILEAGE WAS 18,443.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233349July 19, 2019
ELECTRICAL SYSTEM
TRUCK TAILGATE RANDOMLY OPENS WHEN VEHICLE IS BEING DRIVEN. I HAVE OWNED THIS TRUCK FOR 6 MONTHS AND THE RANDOM OPENING HAS OCCURED 4 TIMES WHEN DRIVING. WITHOUT ANY NOTICE OR WARNING THE TRUCK TAILGATE OPENS WHEN THE VEHICLE IS BEING DRIVEN. THE MOST RECENT OCCURRENCE CAUSED THE LOSS OF CARGO ON THE HIGHWAY. IT APPEARS THE FOB IS SOMEHOW DOUBLE CLICKED WHEN IN THE DRIVER'S POCKET CAUSING THE TAILGATE TO OPEN (FOB HAS TAILGATE REMOTE OPENING FEATURE). THIS IS A SERIOUS SAFETY CONCERN SINCE THE VEHICLE OPERATOR HAS NO WAY OF KNOWING THE TAILGATE HAS OPENED. THERE SHOULD BE AN INTERLOCK THAT PREVENTS THE AUTOMATIC OPENING OF THE TAILGATE WHEN THE VEHICLE IS BEING DRIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11233436July 19, 2019
STRUCTURE:BODY:TAILGATE
TL* THE CONTACT OWNS A 2017 FORD F-350. THE CONTACT STATED THAT THE TAILGATE POPPED OPEN INTERMITTENTLY. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO FLOOD FORD OF EAST GREENWICH (2545 S COUNTY TRL, EAST GREENWICH, RI 02818, (833) 651-8957) WHERE THEY FOUND STRAPS AND AN AIR MATTRESS STUCK IN BETWEEN THE TAILGATE. THE LATCH WAS REPAIRED, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 25,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232676July 17, 2019
WHEELS
THE TRUCK EXPERIENCES AIR LEAKING FROM ALL OF THE ALUMINUM WHEELS AT THE VALVE STEM. THIS VEHICLE HAS BEEN TO THE DEALER SEVEN (7) TIMES FOR TIRES LOSING AIR. IT HAS REQUIRED SIX (6) VALVE STEM REPLACEMENTS. SOME HAVE BEE REPLACED TWICE. MY UNDERSTANDING IS THAT THE METAL VALVE STEMS USED ON THE 2017 SUPER DUTY TRUCKS WITH TIRE PRESSURE MONITORING SYSTEM FAULTY WHERE THE STEM MEETS THE ALUMINUM RIM RESULTING IN CONTINUAL LOSS OF AIR. THE STEEL WHEELS (DUALLY) ON THE INSIDE REAR DO NOT LEAK AIR. ALTHOUGH THERE IS A MONITORING SYSTEM, AIR MAY NOT BE AVAILABLE RESULTING LOSS OF AIR IN THE TIRES AND DRIVING UNDER LOAD (THE TRUCK IS DESIGNED FOR TOWING HEAVY LOADS - WE TOW A 5TH WHEEL TRAILER) WITH UNDERINFLATED TIRES. INTERNET RESEARCH SHOWS THIS IS A COMMON UNADDRESSED PROBLEM FOR 2017 AND NEWER F350 DUAL WHEEL TRUCKS USING 17"X6.5" POLISHED ALUMINUM 8 LUG 5 HOLE WHEELS. THE PROBLEM STARTED APPROXIMATELY 10 MONTHS AFTER THE TRUCK WAS BOUGHT NEW AT 5,000 MILES AND CONTINUED EVER SINCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231115July 11, 2019
STEERING
AT 19000 MILES I EXPERIENCED A VIOLENT SHAKE IN MY STEERING WHEEL WHILE DRIVING AT 75MPH ON A LOCAL EXPRESSWAY. THIS VIOLENT SHAKE MADE ME LOSE CONTROL OF ANY STEERING OF THE VEHICLE TIL I SLOWED DOWN TO I BELIEVE WAS 40MPH WERE I GAINED CONTROL OF VEHICLE AGAIN. THIS ALMOST CAUSED ME TO CRASH INTO ANOTHER LANE AND VEHICLE AND IT ALMOST CAUSED THE DRIVER BEHIND ME TO REAR END ME DUE TO THE SUDDEN STOPPING ON A EXPRESSWAY. I HAVE TAKEN THE VEHICLE TO THE FORD DEALER 5 TIMES FOR REPAIR. THE TRUCK CONTINUES TO HAVE STEERING CONTROL ISSUES. I WILL ATTACH THE LATEST RECEIPT SHOWING REPAIR THAT HAS NOT FIXED THE ISSUE. THIS ISSUE HAPPENED AGAIN TODAY BUT LUCKILY IT WAS NOT AS BAD. PLEASE HELP FIX THIS ISSUE BEFORE SOMEONE GETS KILLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230768July 10, 2019
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
TL* THE CONTACT OWNS A 2017 FORD F-350. WHILE DRIVING 25 MPH, THE TAILGATE UNLATCHED INDEPENDENTLY. THE CONTACT NOTICED THE FAILURE WHILE LOOKING AT THE BACKUP CAMERA. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 15,900. *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230518July 9, 2019
WHEELS
WHEELS ON THIS VEHICLE ARE ALUMINUM ALLOY WITH STEEL VALVE STEMS. BECAUSE THESE ARE TWO DIFFERENT METALS THEY ARE CAUSING A CORROSION PROBLEM WHICH IN TURN IS CAUSING THE TIRES TO LOSE AIR PRESSURE. IF DRIVING AT HIGHWAY SPEEDS I BELIEVE THAT IF THE WHEELS AND TIRES WERE TO LOOSE PRESSURE QUICKLY THAT THIS COULD LEAD TO A CATASTROPHIC ACCIDENT. I HAVE READ OF MULTIPLE COMPLAINTS OF THIS SAME PROBLEM ON THE INTERNET BUT FORD HAS DONE NOTHING TO ADDRESS THE ISSUE. CORROSION APPEARS TO BE NOT ONLY INSIDE THE VALVE STEMS BUT ALSO ON THE WHEELS. REPLACING THE VALVE STEM WILL DO NOTHING TO CORRECT THE PROBLEM AS IT WILL ONLY OCCUR AGAIN AND AGAIN. I BOUGHT THIS VEHICLE IN MAY OF 2018 (NEW) AND IT HAS BEEN OCCURRING EVER SINCE. I CONTINUALLY HAVE TO FILL THEM WITH AIR. TOOK IT INTO FORD UNDER WARRANTY BUT THE ISSUE WAS NOT CORRECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230088July 8, 2019
STEERING, SUSPENSION
I WAS PULLING A 12,000 LBS 5TH WHEEL TRAILER ON A HIGHWAY MOUNTAIN PASS WHEN I WENT OVER AN EXPANSION JOINT AT ABOUT 55 MPH AND THE VEHICLE STARTED A DEATH WOBBLE. THE VEHICLE VIOLENTLY STARTED SHAKING AND I STRUGGLED TO MAINTAIN CONTROL OF THE TRUCK AND TRAILER BARELY BEING ABLE TO STOP THE VEHICLE ON THE SHOULDER BEFORE GOING OVER A CLIFF WITH MY FAMILY IN THE VEHICLE. THERE WERE VEHICLES BEHIND ME THAT HAD TO SLAM ON THEIR BRAKES TO KEEP FROM HITTING US.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229732July 6, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM
TAILGATE OPENS ON ITS OWN WITHOUT DRIVER COMMAND WHILE DRIVING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229517July 5, 2019
STEERING, SUSPENSION
I'VE EXPERIENCED 5 "DEATH WOBBLE" INCIDENTS ON MY F350 WITH LESS THAN 10K MILEAGE. THIS PROBLEM ALWAYS HAPPENS AT HIGHWAY SPEEDS CROSSING OVER UNEVEN BRIDGE EXPANSION STRIPS ON A DIAGONAL. THE LAST TIME THIS HAPPENED, I WAS IN THE NUMBER TWO LANE DRIVING AT FREEWAY SPEED IN BUSY TRAFFIC. I HAD TO SLOW DOWN BELOW 30 MILES AN HOUR TO REGAIN CONTROL OF THE TRUCK. THIS IS A VERY DANGEROUS ISSUE THAT SEEMS TO BE A COMMON PROBLEM WITH FORD SUPERDUTY 4X4 TRUCKS. IT'S THE SECOND TIME I'VE TAKEN IT TO THE DEALERSHIP FOR REPAIR. FIRST TIME, FORD REPLACED THE STEERING DAMPENER. NOW THEY ARE CHANGING TIE-ROD ENDS. NTSB REALLY NEEDS TO LOOK AT THIS DANGEROUS SITUATION AND FORCE FORD TO STOP NICKEL DIMING REPAIRS AND FIX THIS PROBLEM ONCE AND FOR ALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11229482July 4, 2019
STRUCTURE:BODY, ELECTRICAL SYSTEM
REAR TAILGATE OPENS BY ITSELF. UNKNOWN WHEN IT OCCURS AS I HAVE A CAMPER SHELL WHICH PREVENTS THE TAILGATE FROM COMPLETELY OPENING. THIS HAS OCCURRED 40-50 TIMES RANDOMLY SINCE PURCHASING THE TRUCK NEW IN AUGUST 2017. NOTIFIED THE DEALER OF ISSUE AND FORD TSB-2196 BUT WAS INFORMED THAT BECAUSE MY VEHICLE WAS PRODUCED AFTER JUNE 2017, IT DOES NOT APPLY TO MY PROBLEM. UNLESS THEY CAN DUPLICATE THE ISSUE, THEY WILL NOT ADDRESS THE ISSUE. NO DAMAGE HAS OCCURRED BECAUSE OF THE CAMPER SHELL PREVENTING TAILGATE FROM DROPPING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228551June 30, 2019
STEERING
MY TRUCK HAS THE SO CALLED "DEATH WOBBLE" WHEREAS HITTING CERTAIN BUMPS THE TRUCK'S STEERING IS UNCONTROLLABLE. IT HAS HAPPENED SEVERAL TIMES WITH MINE. I ALMOST HIT THE CAR NEXT TO ME THE LAST TIME IT HAPPENED, GOING 70 MPH DOWN THE HIGHWAY. IT WILL NOT STOP UNTIL I SLAM ON THE BRAKES. THIS SEEMS TO BE A HUGE PROBLEM WITH FORD, BUT THEY WILL JUST TELL YOU IT'S THE TIRES BEING OUT OF BALANCE. I KNOW THAT THIS ISN'T THE CASE, HOWEVER, I REPLACED ALL SIX TIRES AT THE FORD DEALERSHIP, BUT IT HAS HAPPENED AGAIN. I CANNOT UNDERSTAND WHY A SAFETY RECALL HAS NOT BEEN ISSUED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222959June 27, 2019
SUSPENSION
WHEN DRIVING OVER 50MPH AND HIT A BUMP OR ROAD TRANSITION ON A BRIDGE THE TRUCK SHAKES VIOLENTLY AND YOU HAVE TO SLOW DOWN TO ABOUT 30MPH TO GET IT TO STOP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221113June 19, 2019
STEERING
SEVERAL TIMES THE PICKUP HAS STARTED SHAKING. IT CAUSED ME TO LOSE CONTROL AND ENTER THE DITCH. THE PROBLEM OCCURS WHEN I'M AT A SPEED OF 50MPH OR ABOVE. USUALLY HAPPENS WHEN A POTHOLE OR BRIDGE CREASE IN ROAD IS CROSSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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