Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10220364March 7, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION IS/HAS GONE OUT ON MY 2002 FORD EXPLORER XLS 4X4. THERE ARE HUNDREDS OF OTHERS THAT HAVE HAD THE SAME ISSUE WITH THE TRANSMISSION, SOLENOID B GOING OUT AND REQUIRING A TRANSMISSION REBUILD OR A NEW ONE!! IF ALL THESE PEOPLE ARE HAVING A PROBLEM, THERE NEEDS TO BE A RECALL! FORD NEEDS TO FACE THEIR MISTAKE SO THAT LOYAL FORD CONSUMERS WILL RETURN. I HAVE OWNED 3 FORDS, AND NEVER AGAIN AFTER THIS. FORD REALLY DID THEMSELVES IN WITH THIS ONE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220432March 7, 2008
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
DRIVING ON HIGHWAY AT 63 MPH AND VALVE SPRING BROKE. VALVE DROPPED INTO PISTON CAUSING ENGINE FAILURE. CHECK ENGINE CODE CALLED FOR RANDOM ENGINE MISFIRE AND CODE WAS TRIGGERED AT AROUND 2600 RPM. PRIOR TO ENGINE FAILURE I HAVE BEEN EXPERIENCING A SHUDDER WHEN TRANSMISSION SHIFTS INTO OVERDRIVE. THERE IS ALSO A PROBLEM WITH THE CLUTCH PACK IN THE LIMITED SLIP DIFFERENTIAL THAT IS CAUSING A SHUDDER WHEN TURNING RIGHT OR LEFT FROM A DEAD STOP. (DEALERSHIP CALLED IT THE PARKING LOT SHUDDER) I HAVE A 02 FORD EXPLORER XLT WITH 4.6 AND 4X4 THAT HAS BAD ENGINE, TRANSMISSION, AND REAR DIFFERENTIAL. (ENGINE REPLACED). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220438March 7, 2008
SUSPENSION:REAR
I HAVE HAD THE REAR BEARINGS REPLACED 4 TIMES AND THE COMPLETE REAR HUB ASSEMBLIES AND BEARINGS REPLACED ONCE (TOTAL 5 TIMES) THE CAR IS DANGEROUS TO DRIVE AND SWAYS GOING DOWN THE ROAD. THE SWAY LINKS HAVE BEEN REPLACED TWICE. THE PROBLEMS KEEPS RECURRING. I HAVE ALL PARTS BILLS DATING BACK TO 11/2005 WHEN PROBLEMS STARTED AND CONTINUE TO DATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220280March 6, 2008
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, SUSPENSION:FRONT:HUB
REAR DIFFERENTIAL GEARS HAD WHINING NOISE REPLACED GEARS THREE TIMES...STILL WHINING. FRONT HUB BEARINGS MAKING GRINDING NOISE AT 80,000 MILES, TOLD THEY ARE 1500 TO REPLACE, CANT AFFORD REPAIR. TOLD IF THE BEARINGS FAIL WHEN DRIVING AT HIGHWAY SPEEDS COULD BE A SERIOUS SAFTY ISSUE. BEARING SHOULD NOT NEED TO BE REPLACED AT 80K. HAVE RESEARCHED ON THE WEB AND FOUND THIS TO BE A PATTERN ON THE 2002 FORD EXPLORERS. SOMETHING NEEDS TO BE DONE ON THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220171March 5, 2008
STEERING:COLUMN, POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
SHIFTER BROKE FROM THE STEERING COLUMN WHEN MY TRUCK WAS IN PARK AND I WENT TO PUT IT IN REVERSE AND IT SNAPPED. AFTER ONLY SIX MONTHS AND ONE WEEK IT HAPPENED AGAIN ON 03-04-2008. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220196March 5, 2008
SUSPENSION, EQUIPMENT
THIS IS MY SECOND FORD VEHICLE WITH ONLY 80K MILES AND ON BOTH, ALL WHEEL BEARINGS HAVE HAD FAILURE. AND ON MORE THAN ONE OCCASION FOR A SINGLE BEARING. IT IS VERY COSTLY TO REPAIR THESE DEFECTS AT APPROXIMATELY $500 PER WHEEL, AND IS AN OBVIOUS MECHANICAL AND SAFETY HAZARD. TWICE I HAVE BEEN STRANDED ON THE HIGHWAY WITH A CHILD IN THE CAR BECAUSE THE WHEEL HAS ALMOST CAME OFF. CONSUMERS SHOULD NOT HAVE TO REPAIR THESE DEFECTS AT THEIR EXPENSE TO HAVE THEM CONTINUALLY FAIL OVER AGAIN. I WOULD LIKE TO SEE TO THE POSSIBILITY OF A CLASS ACTION LAWSUIT AGAINST FORD IF THEY CANNOT AGREE TO A RECALL, SINCE THERE ARE CERTAINLY WELL ENOUGH PEOPLE WITH THESE PROBLEMS. I HAVE LOST ANY AND ALL INTEREST IN THIS MANUFACTURER AND WILL NOT CONSIDER AN AMERICAN MADE CAR IN THE FUTURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219997March 4, 2008
SUSPENSION, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, POWER TRAIN
THE NOISE WAS THE INDICATION OF A PROBLEM, TOOK THE CAR IN FOR NOISE COMING FROM THE WHEELS. WAS TOLD BY FORD GARAGE ALL FOUR WHEEL BEARINGS NEEDED TO BE REPLACED I WAS VERY SHOCKED. WHEN FORD MECHANIC SAID THIS WAS A RECURRING PROBLEM AND COMMON IN THIS YEAR AND MODEL I WAS ANGRY. NOT SOON AFTER THAT THE FOUR WHEEL DRIVE MODULE WENT OUT AND NEEDED REPLACED. THIS CAR IS FIVE YEARS OLD WITH AT THE TIME 82,000 MILES ON IT. NOW THE TRANSMISSION IS SLIPPING. EARLIER WE HAD TO REPLACE THE AUTOMATIC DRIVER'S WINDOW POWER MOTOR WHICH WAS ALSO EXPENSIVE. HAD TO REPLACE REAR AXEL BUSHINGS TOO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220002March 4, 2008
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
REAR PASSENGER SIDE DOOR LOCKS WORK INTERMITTENTLY. DOORS WILL NOT UNLOCK WITH EITHER THE FRONT DOOR LOCK/UNLOCK BUTTONS OR THE WIRELESS KEY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219999March 4, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
SPEED CONTROL DOES NOT ENGAGE EVEN THOUGH IT SHOWS THAT IT IS ON, ON THE DASH BOARD. ONCE ENGAGED AFTER NUMEROUS ATTEMPTS, THE SPEED WILL THEN INCREASE ON ITS OWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220005March 4, 2008
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
I HAVE AN 2002 FORD EXPLORER AND IT ONLY HAS 81,000 MILES AND I HAVE HAD PROBLEMS WITH THE TRANSMISSION SINCE IT HIT 77,000 MILES. IT HAS BEEN IN SHOP, A TRANSMISSION SPECIALIST, AT LEAST 10 TIMES FOR THE SAME PROBLEM. I HAVE HAD THE ENTIRE TRANSMISSION OVERHAULED AND THE SAME PARTS KEEP WEARING DOWN. THIS IS CAUSING THE TRANNY TO SLIP AND SLAM INTO GEAR. I AM NOW TAKING IT BACK INTO THE SHOP AFTER 6 MONTHS. FORD NEEDS TO DO SOMETHING TO HELP THE AMERICAN PEOPLE IF THEY STILL WANT US TO BUY AMERICAN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220008March 4, 2008
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
REAR COIL SPRING BROKE LAST WEEK WITH ONLY 65K MILES ON MY 2002 FORD EXPLORER. IT HAS NEVER BEEN OFF ROAD. I'M TOLD BY SEVERAL MECHANICS ITS A COMMON FORD PROBLEM. WHY IS THERE NO RECALL? I HAVE PIECE OF OLD SPRING SHOWING RUST. IT COST ME $500 TO REPAIR. FORD SAYS NO RECALL OR CUST SAT PROGRAM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220014March 4, 2008
ENGINE AND ENGINE COOLING, POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING 25 MPH, THE CONTACT HEARD A HOWLING SOUND COMING FROM THE ENGINE COMPARTMENT. HE IGNORED THE SOUND AND DID NOT TAKE THE VEHICLE TO THE DEALER. THE FOLLOWING DAY, WHILE DRIVING AT LOW SPEEDS, THE VEHICLE WOULD NOT SHIFT INTO GEAR PROPERLY AND HESITATED. THE DAY AFTER THAT NONE OF THE GEARS WOULD SHIFT AND THE VEHICLE LOST ALL TORQUE POWER. THE VEHICLE WAS TOWED TO AN AUTO SHOP AND THE MECHANIC STATED THAT THERE WAS TRANSMISSION FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220046March 4, 2008
VEHICLE SPEED CONTROL:CRUISE CONTROL
WHILE TRAVELING ON THE FREEWAY MY CRUISE CONTROL WAS ACTING UP, IT KEPT TURNING ITSELF OFF, AND NOT KEEPING A SET SPEED. I GOT IT TO TURN BACK ON AND SET THE SPEED TO 80 MPH. AFTER A FEW MINUTES IT FELT LIKE WE WERE GOING FASTER THAN WE THOUGHT , I LOOKED DOWN AND NOTICED THE CRUISE CONTROL HAD SURGED FROM 80MPH TO 105MPH ON ITS OWN. THIS REALLY FRIGHTENED MY AND I IMMEDIATELY PUT THE BRAKES ON TO SLOW DOWN AND TURNED OFF THE CRUISE CONTROL FEATURE FOR THE REMAINDER OF MY TRIP. I HAD MY HUSBAND AND MY THREE YOUNG DAUGHTERS IN THE CAR AND WAS PRETTY SHAKEN UP ABOUT HOW QUICKLY THINGS COULD HAVE GONE TERRIBLY WRONG AND SOMEONE OR ALL OF US COULD HAVE BEEN KILLED IF WE WERE TO CRASH BECAUSE OF THIS INCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220099March 4, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILED AT 88,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219811March 2, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION AND BEARING FAILURE. OD LIGHT ON TRANNY FLASHING. TOOK TO DEALER FOR NOISE AND OD LIGHT. THEY REPLACED BEARINGS AND ASSOCIATED PARTS TO A COST OF 1130.00 TO FIX TRANNY PROBLEM THEY WANT TO REPLACE TRANNY AND TORQUE CONVERTER FOR A COST OF 3500. TRUCK WAS PURCHASED NEW AND MAINTAINED ON A REGULAR BASIS. I'VE CHECKED FORD RECALLS AND TSB'S AND THEY ARE NUMEROUS REFERRING TO BEARING AND TRANNY FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219836March 2, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE AS WELL AS DIFFERENTIAL FAILURE ON VEHICLE WITH LESS THAN 90K,CAR HAS BEEN DEALER SERVICED, THIS IS ONE OF MANY COMPLAINTS ON THIS VEHICLE. AT WHAT POINT WILL YOU INITIATE AN INVESTIGATION? FORD DESIGNED THIS TRANSMISSION AS A SEALED UNIT. CONSUMER IS UNABLE TO CHECK THE FLUID. FLASHING O?D LIGHT VIOLENT SHIFTING, LOSS OF POWER IN 3RD GEAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219837March 2, 2008
SUSPENSION:FRONT:WHEEL BEARING
I HAVE FORD EXPLORER AND HAVE REPLACED THREE OF FOUR WHEEL HUB ASSEMBLIES IN 3 YEARS. EACH TIME I TOOK THE CAR TO A REPAIR SHOP I WAS TOLD THE WHEEL WAS CLOSE TO COMING OFF THE CAR BECAUSE OF THE POOR CONDITION OF THE WHEEL HUB ASSEMBLY( BEARINGS). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219788March 1, 2008
SUSPENSION:FRONT:WHEEL BEARING, POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER WHEEL BEARING FAILURE WITH UNDER 80,000 MILES ON THE VEHICLE. I HAVE REPLACED THE FRONT WHEEL BEARING AND NOW BOTH REAR WHEEL BEARINGS DUE TO FAILURE. THE FIRST WAS A REAR HUB ASSEMBLY IN 06 THEN A FRONT IN 07 AND NOW THE DRIVER SIDE REAR IN 08. I WAS TOLD BY A FORD DEALER THIS IS A COMMON PROBLEM WITH A TSB ADDRESSING IT. THE DEALER TOLD ME IF NOT CAUGHT SOON ENOUGH THE TIRES COULD ACTUALLY COME OFF THE VEHICLE WHILE TRAVELING. WHILE THIS HAS NOT HAPPENED IN MY CASE THERE IS THE POTENTIAL FOR AN ACCIDENT. ALSO THIS VEHICLE HAS A KNOWN DEFECT IN THE TRANSMISSION WHICH FORD HAS DONE NOTHING ABOUT. I HAVE HAD TO REPLACE MY TRANSMISSION AT UNDER 70,000 MILES AND MANY OTHERS HAVE HAD THE SAME PROBLEMS I HAVE HAD WITH MY VEHICLE AS FOUND BY SEARCHING THE WEB FOR THESE PROBLEMS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219692February 29, 2008
SUSPENSION:FRONT:WHEEL BEARING
FRONT WHEEL BEARINGS SHOT AT 80K MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219709February 29, 2008
SUSPENSION
LOUD GRINDING NOISE FROM FRONT AND REAR WHEELS, THE FRONT WHEEL BEARING FAILED ALONG WITH THE FRONT CARRIER BEARINGS WERE SPUN REPLACED THEM AT 82,000 MILES AND AT 86,000 MILES THE REAR DID THE SAME THING BUT THE REAR DID NOT SPIN THE CARRIER BEARINGS (NOT YET ANYWAYS) THE FRONT REPAIR COST ME AND MY WIFE OVER 600 DOLLARS (WOULD HAVE BEEN OVER 900.00 IF I DIDN'T DO THE WORK MY SELF) THE REAR WE HAD TO BUY THE PARTS FROM THE INTERNET TO SAVE MONEY AND IT COST US 350 FOR THE NEW WHEEL ASSEMBLY'S AND 62 DOLLARS TO HAVE THE NEW BEARINGS INSTALLED TO THE SPINDALS. AGAIN IF I WOULD HAVE HAD FORD DO THE WORK IT WOULD HAVE COST US AROUND A 1,000.00 THAT IS A TOTAL OF 1,025.00 TO DO IT MY SELF AND 2,000.00 TO HAVE FORD DO THE WORK. I DO STILL HAVE ONE OLD WHEEL BEARING THE REST HAVE BEEN DISCARDED FOR SCRAP TO HELP PAY FOR THE DAMAGES. ON OTHER THING MY WIFE DRIVES THIS TRUCK TO WORK EVERY DAY AND WHEN THE REAR WHEEL BEARING LET LOOSE THE RIGHT REAR WHEEL NEARLY FELL OFF THE WHEEL WAS SITTING ABOUT 15DEG INWARD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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