Ford Explorer Complaints (1991)

609 consumer complaints on file.

#872519October 8, 2000
TIRES:TREAD/BELT
RIGHT FRONT TIRE EXPERIENCED A BLOWOUT WHILE TRAVELING AT 40 MPH, VEHICLE LOST CONTROL AND STRUCK A TREE. A 1991, FORD, EXPLORER; AFTERMARKET EQUIPMENT INSTALLED AT 98,000 MILES, P235/75R15, DOT# HYBNDFA219. FIRESTON WAS NOT NOTIFIED AT THIS TIME. PLEASE FEEL FREE TO PROVIDE ANY FURTHER DETAILS. *AK DOT # H4BNDFA219. *SLC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#872383October 5, 2000
TIRES:TREAD/BELT
PE00 020; CONSUMER WAS TRAVELING ABOUT 25MPH ON SIDE DIRT ROAD,AND WAS ABLE TO STOP. HE NOTICED THAT LEFT FRONT TIRE TREAD HAD SEPARATED. FIRESTONE, #ATX, P2357515. HE HAS CONTACTED FIRESTONE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555520October 3, 2000
TIRES:TREAD/BELT
CONSUMER RECEIVED RECALL NOTICE 00T005, CONSUMER REPLACED FIRESTONE TIRES AND IS REQUESTING REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#872101October 3, 2000
TIRES:TREAD/BELT
AFTERM ARKET FIRESTONE ATX TIRE P235/75R15 SIZE. LEFT FRONT AND LEFT REAR TREAD SEPARATED AT HIGHWAY SPEEDS, CAUSING VEHICLE TO ROLL OVER, EJECTING AND KILLING THE DRIVER.*AK *MJS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#872125October 3, 2000
TIRES
PE00-020 ORIGINAL EQUIPMENT WITH FIRESTONE RADIAL AT . 3 OUT OF 4 TIRES WERE PLUGGED WITHIN 1 YEAR AND AT APPROXIMATELY 45,000 MILES , CONSUMER WAS DRIVING AT 55 MPH WHEN LEFT REAR TIRE BLEWOUT UNEXPECTEDLY. ALL TIRES HAD PLENTY OF TREAD, AND LOOKED LIKE NEW.*AK FIRESTONE DEALER INDICATED THAT IT IS NOT THEIR FAULT. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#733215October 2, 2000
TIRES
ON MONDAY, SEPTEMBER 8, 1997, I WAS RETURNING HOME (DALLAS, TX) FROM A CAMPING TRIP IN NORTHERN NEW MEXICO IN MY 1991 FORD EXPLORER. PRIOR TO LEAVING ON THIS TRIP, MY HUSBAND TOOK OUR EXPLORER TO THE FIRESTONE DEALERSHIP IN OUR NEIGHBORHOOD TO HAVE ALL 4. *AK (TIRESIZE: P235/75R15)( DOT NUMBER: TIRE SIZE: P235/75R15 )
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#733253October 2, 2000
TIRES
JUST A FEW MORE DATA POINTS FOR THE FIRESTONE INVESTIGATION; TWO OF THE FIRESTONE ATX TIRES THAT CAME AS ORIGINAL EQUIPMENT ON MY 1991 FORD EXPLORER EXPERIENCED TREAD SEPARATION IN MID 1995, CAUSING BODY DAMAGE BUT NO ACCIDENT OR INJURY. WE TOOK THE TREAD FROM ONE TO A LOCAL FIRESTONE DEALER, WHO CLAIMED IT WAS "ROAD HAZARD DAMAGE" AND THAT HE COULDN'T HELP US. THE TIRES WERE ALWAYS INFLATED TO THE PSI RECOMMENDED ON THE SIDEWALL; THEY WERE NOT UNDERINFLATED. *AK (DOT NUMBER: UNKNOWN TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871873September 29, 2000
ELECTRICAL SYSTEM:IGNITION, ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY, ENGINE AND ENGINE COOLING:ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
WHILE DRIVING ON HIGHWAY ENGINE COMPLETELY SHUTS DOWN WITHOUT WARNING CAUSING LOSS OF VEHICLE CONTROL. *AK THE BRAKES AND THE POWER STEERING FAILED WHEN THE VEHICLE STALLED. MAF SENSOR FAILED. THROTTLE BODY AND GASKET FAILED. RADIATOR IS LEAKING. THERMOSTAT FAILED. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555263September 28, 2000
SUSPENSION:FRONT, POWER TRAIN:AXLE ASSEMBLY, TIRES
CONSUMER TOOK VEHICLE TO DEALER MANY TIMES FOR FRONT END ALIGNMENTS AND A REPLACEMENT OF THE TRANSAXLE. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#555207September 28, 2000
TIRES:TREAD/BELT
FIRESTONE ATX TIRES EXPERIENCED TREAD SEPARATION CAUSING SIGNIFICANT DAMAGE TO THE FRONT FENDER. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871627September 27, 2000
SUSPENSION:FRONT
WHILE MAKING A LEFT OR RIGHT TURNS VEHICLE MOVES SIDE TO SIDE WHICH MAY CAUSE A LOSS OF CONTROL. TOOK TO DEALER, BUT DEALER COULD NOT DETERMINE THE CAUSE. PLEASE PROVIDE FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#871440September 25, 2000
TIRES:TREAD/BELT
PE00 020; CONSUMER WAS TRAVELING ABOUT 25MPH ON HIGHWAY AND FELT VIBRATION INSIDE OF VEHICLE. FRONT RIGHT TIRE TREAD SEPARATED. THERE WERE NO INJURIES. FIRESTONE #ATX, P23575R15. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#732286September 23, 2000
TIRES:SIDEWALL, TIRES:TREAD/BELT
TIRE FAILURE #1, 8-21-91, 302 MILES, 26 PSI, RIGHT REAR TIRE FLAT IN PARKING LOT. MITCHELL TIRE SERVICE IN ANAHEIM CA, PUT AIR IN TIRE & DISCOVERED A PIN HOLE LEAK IN SIDEWALL. HE THEN DISMOUNTED THE TIRE, INSPECTED IT, & TOLD ME THE BELT WAS SEPARATING. I PURCHASED ANOTHER FR480 FROM HIM. FIRESTONE CUSTOMER SERVICE REFUNDED ME FOR TIRE. TIRE FAILURE #2, 4,000 MILES, 32 PSI, LEFT REAR, FLAT IN DRIVEWAY. FIRESTONE DEALER IN EL TORO, CA INSPECTED TIRE & FOUND PIN HOLE LEAK IN SIDEWALL. FIRESTONE REFUSED TO PAY FOR SECOND TIRE FAILURE, SO I PURCHASED A GOODYEAR WRANGLER. TIRE FAILURE #3, 7,912 MILES, 32 PSI, LEFT REAR, TIRE BEGAN TO VIBRATE ON SOUTH BOUND 5 IN IRVINE. MARK C BLOOM IN EL TORO, CA, SPUN TIRE UP ON THEIR BALANCING MACHINE & SAID IT WAS SEVERLY OUT OF ROUND, A CONDITION CREATED BY A BELT NEAR SEPERATION. PURCHASED A GOODYEAR WRANGLER.*AK( DOT NUMBER: UNK TIRE SIZE: P225/70R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732291September 23, 2000
TIRES
TIRE FAILURE 8-21-91, 302 MILES, 26 PSI, RIGHT REAR, FLAT TIRE IN PARKING LOT. MITCHELL TIRE SERVICE IN ANAHEIM CA PUT AIR IN TIRE & DISCOVER A PIN HOLE LEAK IN SIDEWALL. HE THEN DISMOUNTED TIRE TO LOOK FOR HOLE INSIDE TIRE. NO HOLE FOUND INSIDE TIRE, & TOLD ME THE BELT WAS SEPERATING. HE TOLD ME THAT SINCE IT WAS A SPORT UTE, IT WAS NOT COVERED UNDER FIRESTONES WARRANTY, I HAD TO PURCHASE ANOTHER TIRE. I MANAGED TO GET FIRESTONE FACTORY TO PAY ME BACK FOR FAILED TIRE. TIRE FAILURE #2, 1-11-92, 4,000 MILES, 32 PSI, LEFT REAR, TIRE FLAT IN DRIVEWAY. FIRESTONE DEALER IN EL TORO, CA PUT AIR IN THE TIRE & DISCOVERED A PIN HOLE LEAK. HE SAID I HAD TO PURCHASE ANOTHER TIRE SINCE IT WASN'T COVERED BY WARRANTY. I TRIED TO GET FIRESTONE FACTORY TO REPLACE TIRE, BUT THEY REFUSED. SO I PURCHASED A GOODYEAR WRANGLER. TIRE FAILURE #3, 1-25-92, 7,912 MILES, 32 PSI, LEFT REAR, TIRE STARTED TO VIBRATE ON SOUTH BOUND 5 FREEWAY IN IRVINE. MARK C BLOOM, IN EL TORO, CA SPUN THE TIRE UP ON THEIR BALANCING MACHINE, & THEN ADVISED ME THAT THE TIRE WAS SEVERELY OUT OF ROUND, A CONDITION CAUSED BY THE TIRE STARTING TO SEPERATE, SO I PURCHASED A GOODYEAR WRANGLER. I STILL HAVE THE ORIGINAL FR480 SPARE. THE FIRST TWO LETTERS OF THE DOT CODE ARE W2. THE (3) FR480 TIRES THAT FAILED MAY HAVE HAD SAME DESIGNATION, BUT I DON'T KNOW FOR SURE. NOTE: I HAVE HAD NO PROBLEMS WITH GOODYEAR TIRES ON ANY OF THE (3) SETS I HAVE PURCHASED! NOTE: AS I LISTENED TO JACQUES NASSERS TESTIMONY, SOMETHING WAS MENTIONED WHICH JARRED MY MEMORY. REP BILLY TAUZIN ASKED HIM ABOUT HOTLINE DOCUMENT# 71 PG# 3 DATED 8-19-96, WHICH STATED THAT A FORD DEALER HAD 16 EXPLORERS HE COULDNT BALANCE THE TIRES ON. WELL, I HAD THE SAME PROBLEM! MILLS FORD REBALANCED MY TIRES AT LEAST 3 TIMES IN THE FIRST 3000 MILES. BUT IT DIDNT HELP HOWEVER, AFTER THE FAILED FIRESTONE TIRES WERE REPLACED. THE BALANCING PROBLEM WENT AWAY. *AK( DOT NUMBER: UNKNOWN TIRE SIZE: P225/70R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#732199September 21, 2000
TIRES
THE TIRE PEELED AWAY AND WAS FLUNG UP AND HIT THE WINDSHIELD ON THE DRIVER'S SIDE. WE WERE DRIVING ON THE INTERSTATE AND WERE GOING THROUGH TWO CONCRETE BUNKERS IN THE MIDST OF SOME ROAD RECONSTRUCTION WITH AN 18 WHEELER RIGHT ON O UR BUMPER. HE DIDN'T SEE THAT THE TIRE HAD EXPLODED AND BORE DOWN ON US AND TO AVOID BEING HIT WE HAD TO RIDE ON THE RIM WHILE TRYING TO CONTROL THE TRUCK UNTIL WE COULD GET OUT OF THE SINGLE LANE OF CONSTRUCTION. WE LOST CONTROL OF THE TRUCK AFTER COMING O UT OF THE BUNKER LANE AND WENT ACROSS THE ESPLANADE. WE WERE ABLE TO COME TO A STOP BEFORE GOING INTO THE ONCOMING TRAFFIC BUT IT BENT THE FRAME OF THE TRUCK AND RUINED THE RIM. WHEN WE WENT TO A FIRESTONE DEALER AT SPRING CYPRESS AND KUYKENDAHL ROAD IN SPRING, TEXAS WE WERE TOLD THAT THE TIRES WERE OUR PROBLEM AND WE'D PROBABLY JUST PICKED UP A NAIL. WE HAD TO REPLACE THE TIRES IN THAT TOWN.( DOT NUMBER: )
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#554720September 18, 2000
TIRES, SUSPENSION:FRONT, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, STRUCTURE, TIRES:SIDEWALL
VEHICLE EXPERIENCED PROBLEMS WITH FRONT END, UPPER STRUT MOUNTS REPLACED TWICE, STABILIZER AND BUSHINGS REPLACED, AND FRONT END ALIGNMENT, DUE TO FRONT END PROBLEMS THE TIRES WERE ALSO REPLACED, CONSUMER WANTS REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731237September 13, 2000
TIRES:TREAD/BELT
ACCORDING TO FIRESTONE TIRES NOT RECALLED, P235/75RI5 105S M/S, TREAD CAME COMPLETLY OFF! TIRE STAYED INFLATED. PLEASE LOOK INTO MORE RECALLS ON TIRES. I STILL HAVE THE TIRE. IF YOU NEED A PICTURE LET ME KNOW. NO INJURIES TO MY FAMILY BUT I STILL HAVE THE TWO REAR TIRES. MORE LIVES COULD BE LOST. SUGGEST WIDER RECALL AND INVESTIGATION.*AK( DOT NUMBER: TIRE SIZE: P235/75RI5 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#731275September 13, 2000
ELECTRICAL SYSTEM:IGNITION
ENGINE HESITATES THEN FAILS PARTICULARLY AT 90 DEGREES PLUS OUTSIDE AIR TEMPERATURE AND ENGINE UNDER LOAD. CONSEQUENT LOSS OF STEERING CONTROL, BRAKES ETC AND DANGER OF NEGOTIATING TRAFFIC WHILE ATTEMPTING CONTROLLED STOP. THIS HAS HAPPENED NUMEROUS TIMES OVER THE PAST TWO YEARS. DATE GIVEN ON PREVIOUS PAGE OF REPORT IS MOST RECENT INCIDENT. PROBLEM DOES NOT OCCUR IN COLDER CLIMATE. PROBLEM IS WORSE WHEN OPERATING AIR CONDITIONING. ENGINE MUST BE OFF FOR 10 TO 30 MINUTES BEFORE IT WILL RESTART. DEPENDING UPON CONDITIONS, VEHICLE CAN THEN BE DRIVEN ANYWHERE FROM LESS THAN A MILE TO IDEFINITELY WITHOUT INCIDENT REPEATING. HAVE REPLACED EDIS AT A COST OF OVER $200 AND PROBLEM NOW APPEARS FIXED. SAW REFERENCE TO IGNITION FAILURE IN TSB LISTING BUT APPARENTLY DID NOT RESULT IN RECALL OR VOLUNTARY REPAIR BY FORD. NOW SEE ARTICLES IN NEWSPAPER REPORTING NHTSA INVESTIGATION OF MILLIONS OF VEHICLES (INCLUDING EXPLORER) OVER SEVERAL MODEL YEARS. WHAT RECOURSE, IF ANY, DO I HAVE AT THIS POINT? HAS DECISON BEEN MADE TO MANDATE RECALL? ENCOURAGE YOU TO PURSUE VIGOROUSLY. JUDGING BY THE NUMBER OF PROBLEMS AND REPETITIVE REPAIRS ON THIS VEHICLE (INCLUDING FRONT BRAKE PADS/CALIPERS THAT MUST BE REPLACED FREQUENTLY), I BELIEVE THERE WERE DESIGN FLAWS IN THIS MODEL THAT HAVE SAFETY RAMIFICATIONS AND FOR WHICH FORD HAS NOT PROACTIVELY TAKEN RESPONSIBILITY. HOW WILL I KNOW IF/WHEN A RECALL IS INITIATED? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6900228September 12, 2000
TIRES:TREAD/BELT
FIRESTONE: INSURED DRIVING DOWN FREEWAY, TIRE BLEW OUT CAUSING DAMAGE TO VEHICLE AND TIRE. CLAIM# 55-S245-270) *MW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6900230September 12, 2000
TIRES:TREAD/BELT
LEFT REAR TIRE HAS BLOWN OUT. IT IS A FIRESTONE WILDERNESS HT. THE SIZE IS P235/75R15. INSURED CLAIMED THAT THE TIRE BLEW OUT WHICH IS WHAT CAUSED ACCIDENT. IT APPEARS THAT THIS TIRE HAD BEEN RUN LOW FOR QUITE SOME TIME. IT LOOKED LIKE THE SIDES OF THE TIRE HAD GOTTEN HOT. IT MAY PAY TO TAKE THIS TIRE OFF OF THE RIM AND CHECK AND SEE IF THERE IS A NAIL OR SOMETHING IN IT THAT WOULD HAVE CAUSED THIS TIRE TO HAVE GONE FLAT. THERE IS A SPOT ON THE BACK SIDE. THERE LOOKS LIKE THERE IS A HOLE IN THE BACK SIDE OF THE TIRE. THE FRONT SIDE OF THE TIRE LOOKS LIKE THE TIRE HAS BEEN RUN LOW FOR A LONG TIME. (CLAIM# 25-5432-593) *MW
Crash:
No
Fire:
No
Injuries:
3
Deaths:
0

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