Ford Explorer Complaints (2001)

730 consumer complaints on file.

#10343139July 14, 2010
STRUCTURE:FRAME AND MEMBERS
TL* THE CONTACT OWNS A 2001 FORD EXPLORER. THE CONTACT WAS DRIVING APPROXIMATELY 20 MPH AND ENCOUNTERED BUMPS IN THE ROAD. THE VEHICLE EXHIBITED A LOUD RATTLING NOISE COMING FROM THE REAR END OF THE VEHICLE. THE FAILURE OCCURRED WHENEVER TRAVELING OVER BUMPS OR UNEVEN ROAD SURFACES. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE TECHNICIAN INFORMED THAT THE FAILURE WAS RELATED TO THE REAR INTERNAL PANEL. THE FRONT AND REAR SHOCKS WERE REPLACED. THE CONTACT STATED THE VEHICLE HAD BEEN TAKEN TO THE DEALER ON NUMEROUS OCCASIONS FOR THE IDENTICAL FAILURE WHICH THERE WERE NO RESOLUTIONS. THE FAILURE CONTINUED TO OCCUR. THE FAILURE MILEAGE WAS APPROXIMATELY 6,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10341339July 3, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
OD LIGHT IS FLASHING AND THE FIRST GEAR SHIFTS REAL HARD. I TOOK IT TO THE FORD SHOP AND THEY TOLD ME THAT THEY HAVE FIXED SEVERAL AND THEY GO RIGHT BACK OUT IT WAS A WASTE OF MY TIME.. DOES SOMEONE HAVE TO GET KILLED BEFORE U ALL FIX THIS IF U TRY TO TAKE OFF AND IT SLIPS AND WILL NOT GO U CAN AND WILL GET HIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10334535June 4, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2001 FORD EXPLORER AND AT FIRST THE TRUCK WOULD SLIP IN AND OUT OF GEARS SO I TOOK IT TO A CERTIFIED MECHANIC AND WAS TOLD I NEEDED A NEUTRAL SAFETY SWITCH. I HAD THAT REPLACED ABOUT A MONTH AGO. YESTERDAY, I WAS DRIVING AND THE TRUCK SLIPPED OUT OF DRIVE.... AND IT WOULD NOT ACCELERATE. I PULLED OVER AND ATTEMPTED TO RESTART THE VEHICLE AND THE O/D OFF LIGHT STARTED FLASHING. THIS TRUCK IS GOING TO COST ME OVER 2,000 DOLLARS TO FIX AND IT SEEMS AS IF I AM NOT THE ONLY ONE EXPERIENCING THE SAME PROBLEMS. PLEASE HELP! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331811May 23, 2010
SUSPENSION
BODY BUSHING DISINTEGRATED CAUSING INSTABILITY AND RIDE LIKE IN A COVERED WAGON ON A COBBLE STONE STREET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331759May 22, 2010
ENGINE AND ENGINE COOLING:ENGINE
AT 2100-2300 RPM ON ACCELERATION A PINGING SOUND IS HEARD THAT SOUNDS LIKE SPARK KNOCK (DETONATION). THE ACTUAL CAUSE IS FROM DEFECTIVE TIMING CHAIN GUIDES WHICH ALLOWS SLACK IN THE TIMING CHAINS (4.0 ENGINES HAS ONE IN FRONT AND ONE IN REAR) AND IS CAUSING IT TO RATTLE AND EAT AWAY AT THE GUIDES. THIS IS COMMONLY KNOWN AS THE "RATTLE OF DEATH" ON THE FORD 4.0 ENGINES BECAUSE ONCE THE PLASTIC ON THE GUIDES GETS EATEN AWAY BY THE LOOSE TIMING CHAIN, IT EATS INTO THE METAL SUPPORT AND CREATE METAL SHAVINGS THROUGHOUT THE ENGINE WHICH WILL CAUSE FAILURE, IF THE CHAIN DOES NOT FALL OFF FIRST. THIS IS A WELL KNOWN AND WELL DOCUMENTED PROBLEM DUE TO CHEAP TIMING CHAIN GUIDES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331496May 21, 2010
SUSPENSION:REAR
REAR PASSENGER SIDE LEAF SPRING WAS FOUND TO BE CRACKED AROUND BUSHINGS FRONT AND REAR WHEN REMOVED FOR REPLACEMENT. 3 FORD DEALERS AND 3 OTHER SHOPS COULD NOT SEE THIS OVER A PERIOD OF 90,000 MILES. IT WASN'T TILL THE BUSHINGS ON THE OTHER SIDE STARTED TO WEAR AND I DECIDED TO REPLACE THE ALL THE COMPONENTS THAT IT WAS FOUND WHEN THE LEAF SPRING SUDDENLY FELL OUT AFTER REMOVING THE U-BOLTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331498May 21, 2010
SUSPENSION:FRONT
UPPER BALL JOINTS WORN PREMATURELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10331497May 21, 2010
SUSPENSION:FRONT
LOWER BALL JOINTS HAD TO BE REPLACED AT 46000 MILES. TOTALLY CUPPED AND RUINED THE TIRES THAT THEY HAD JUST PUT ON THE VEHICLE FROM THE TIRE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329755May 10, 2010
TIRES
TL* THE CONTACT OWNS A 2001 FORD EXPLORER WITH GOODYEAR WRANGLER RT/S TIRES, SIZE P255/70R16. THE CONTACT NOTICED THE REAR PASSENGERS TIRE WAS FLAT AND THE REMAINING THREE TIRES EXHIBITED SIGNS OF DRY ROTTING. THE VEHICLE WAS TOWED TO A LOCAL TIRE SHOP. THE MECHANIC ADVISED THEY WOULD TAKE PARTIAL LIABILITY FOR THREE OF THE FOUR TIRES AND THE FOURTH WOULD BE REPLACED AT THE OWNERS EXPENSE. THE CONTACT BELIEVED THE TIRE MANUFACTURER SHOULD TAKE THE LIABILITY FOR ALL FOUR TIRES. THE DOT NUMBER WAS UNKNOWN. THE TIRE FAILURE MILEAGES WAS 32,985. THE VEHICLE FAILURE AND CURRENT MILEAGES WERE 112,461.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10325864April 15, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL*THE CONTACT OWNS A 2002 FORD EXPLORER XLT. THE CONTACT STATED THE COMPOSITE PANEL, WHICH IS ATTACHED TO THE LIFT GATE, BEGAN TO CRACK AND FRACTURE FROM THE VEHICLE. THE DEALER WAS UNABLE TO OFFER REMEDY FOR THE FAILURE AND ADVISED CONTACTING THE MANUFACTURER. THERE WERE NO REPAIRS MADE TO THE VEHICLE. THE FAILURE MILEAGE WAS 15,463 AND THE CURRENT MILEAGE WAS 90,438. UPDATED 05/19/10*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10324584April 8, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
FORD EXPLORER O/D LIGHT FLASHING, TRANSMISSION SLIPPING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10323753April 5, 2010
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2001 FORD EXPLORER. WHILE DRIVING AT SPEED AT 15 MPH, THE VEHICLE LOST ELECTRICAL POWER AND THE ENGINE STALLED. THE STEERING BECAME VERY DIFFICULT TO MANEUVER AND THE CONTACT WAS UNABLE TO MAINTAIN CONTROL OF THE VEHICLE. THE VEHICLE ROLLED OVER AS A RESULT OF THE FAILURE. THE POLICE ARRIVED ON THE SCENE AND THE DRIVER SUSTAINED MINOR INJURIES. THE VEHICLE WAS TAKEN TO A LOCAL BODY SHOP TO BE SERVICED. THE FAILURE RECURRED INTERMITTENTLY AND WAS THEN TAKEN TO AN AUTHORIZED DEALER FOR SERVICE. THE FAILURE CONTINUED TO RECUR INTERMITTENTLY. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 1,500 AND THE CURRENT MILEAGE WAS 40,000. UPDATED 05/21/10.*LJ THE CONSUMER STATED THE FAILURE WOULD HAPPEN WHEN FIRST STARTING TO DRIVE. UPDATED 10/14/10*JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10323671April 4, 2010
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
VEHICLE CAUGHT FIRE. VEHICLE WAS NOT RUNNING AT THE TIME. VEHICLE DESTROYED BY FIRE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10322728March 29, 2010
AIR BAGS:FRONTAL
AIR BAG LIGHT KEEPS FLASHING OFF AND ON. DON'T KNOW IF AIR BAGS WILL DEPLOY OR NOT IN CASE OF AN ACCIDENT. FORD HAS A SAFEY MEMO OUT ON THIS PROBLEM, BUT WON'T RECALL BECAUSE THEY SAY IT ISN'T A SAFETY ISSUE. HOW CAN THIS NOT BE A SAFETY ISSUE IF YOU DON'T KNOW IF THE AIR BAGS WILL DEPLOY. *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10321477March 22, 2010
STRUCTURE:BODY
BODY MOUNT BUSHINGS ARE DETERIORATING PREMATURELY. *DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10318169March 9, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN
'O/D OFF' LIGHT IF BLINKING, ON AND OFF. WHILE LIGHT IS BLINKING THE CAR SEEMS TO BE SLUGGISH AND DOES NOT RESPOND TO THROTTLE PROPERLY. ROUGH SHIFTS WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10317611March 8, 2010
ENGINE AND ENGINE COOLING
AS WITH SO MANY EXPLORERS I HAVE READ ABOUT, MY O/D LIGHT COMES ON AND FLASHES. I LOSE ALL POWER DURING INITIAL ACCELERATION AND THEN THE TRUCK SHOOTS OFF LIKE A ROCKET. IF I TURN THE IGNITION OFF, THE LIGHT RESETS AND THE VEHICLE IS OK FOR A WHILE UNTIL THE LIGHT COMES ON AGAIN. I HAD THE CODES READ AND IT CAME UP A SOLENOID PROBLEM. I HAD THEM REPLACED AND TEN MILES FROM THE LOT, THE LIGHT CAME ON AGAIN. I HAVE READ THAT THIS IS A KNOWN ISSUE FROM FORD, BUT THEY HAVE YET TO ACT ON THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316271March 3, 2010
SERVICE BRAKES, HYDRAULIC, EQUIPMENT:MECHANICAL
I HAVE A 2001 FORD EXPLORER SPORT. AFTER DRIVING FOR ANY PERIOD OF TIME,(ESPECIALLY AT HIGHWAY SPEEDS) WHEN YOU APPLY THE BRAKES THEY SHUDDER VIOLENTLY. AS YOU TRY TO COME TO A STOP AT ANY TIME THE BRAKES GO IN ANTI- LOCK MODE AND THEN GIVE OUT!! YOU HAVE TO PUMP THE BRAKES TO GET THEM TO HOLD. IT IS VERY SCARY AND DANGEROUS SITUATION. I HAD THE BRAKES REPAIRED AT MY FORD DEALER (FETTE FORD, CLIFTON NJ) NOT THAT MANY MILES AGO. AND THEY TELL YOU THEY HAVE NEVER HEARD OF THIS PROBLEM BEFORE AND IT'S MY BAD DRIVING HABITS CAUSING THE PROBLEM. THERE IS A WEBSITE (FORDBRAKES.COM) WHERE HUNDREDS OF DRIVERS DESCRIBE THE SAME PROBLEMS AND SIMILAR LIES TOLD TO THEM BY FORD SERVICE DEPTS. WHEN THIS STORY FINALLY GETS OUT AND WE START REALIZING HOW MANY ACCIDENTS, INJURIES, AND MAYBE DEATHS HAVE OCCURRED OVER THE PAST DOZEN YEARS. IT WILL PROBABLY RIVAL THE TOYOTA COVER-UP. PLEASE TAKE ACTION AND INVESTIGATE NOW!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314536February 26, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSIONS IN EXPLORER SPORT TRACS 2001 ARE NOT VERY RELIABLE, I AM HAVING TO PUT A 2ND ONE IN WITH ONLY 126,000 MILES. FORD SHOULD ADDRESS THE ISSUE WITH ALL TRANSMISSIONS IN THE EXPLORER. I WILL NOT PURCHASE ANOTHER FORD, NOR WILL I TELL ANYBODY ELSE, MAYBE THEY SHOULD HAVE TAKEN A BAIL-OUT FROM THE GOVERNMENT TO FIX THERE CARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314655February 26, 2010
SUSPENSION, STRUCTURE:FRAME AND MEMBERS
THE EMAILS BELOW CHRONICLE MY ATTEMPT TO HAVE THE FORD MOTOR COMPANY ADDRESS WHAT I FEEL TO BE A SAFETY ISSUE. PLEASE NOTE THAT THE COMPONENTS THAT ARE THE SUBJECT TO THE INQUIRY ARE PART OF THE STEERING. ANY FAILURE OF THESE COMPONENTS MAY RESULT IN LOSS OF CONTROL OF THE VEHICLE. THE RUBBER BODY MOUNT, STRUT AND CONTROL ARM BUSHINGS ON MY 2001 SPORT TRAC 4WD ARE CRUMBLING. PLEASE ADVISE WHAT CORRECTIVE ACTION THE FORD MOTOR COMPANY IS TAKING TO ADDRESS THIS PROBLEM. [XXX] THANK YOU FOR CONTACTING THE FORD MOTOR COMPANY CUSTOMER RELATIONSHIP CENTER REGARDING THE CONCERNS YOU HAVE WITH YOUR 2001 FORD EXPLORER SPORT TRAC. WE HAVE REVIEWED THE SITUATION, AND UNFORTUNATELY, THERE ARE NO WARRANTIES, FIELD SERVICE ACTIONS/CUSTOMER SATISFACTION PROGRAMS ON YOUR VEHICLE THAT WOULD PROVIDE ASSISTANCE FOR THIS REPAIR. HOWEVER, WE DO SUGGEST THAT THE REPAIR BE DONE BY A FORD/LINCOLN-MERCURY DEALERSHIP WHERE THE TECHNICIANS ARE TRAINED TO PUT YOUR VEHICLE BACK INTO FACTORY SPECIFICATIONS, AND ANY FORD PARTS REPLACED WILL COME WITH A 12 MONTHS/12,000 MILES WARRANTY. PLEASE BE ADVISED THAT A DIAGNOSTIC FEE MAY BE CHARGED. IF ADDITIONAL ASSISTANCE IS REQUIRED, WE SUGGEST THAT YOU CONTACT THE CUSTOMER RELATIONSHIP/SERVICE MANAGER. THEY WILL FURTHER ASSIST IN FACILITATING YOUR SERVICE/REPAIR NEEDS. YOUR NEXT STEPS ARE TO DISCUSS THIS REPAIR WITH THE SERVICE MANAGER AT YOUR DEALERSHIP. SHOULD YOU FEEL THAT WE HAVE NOT ADEQUATELY ADDRESSED YOUR QUESTIONS, PLEASE FEEL FREE TO CONTACT US VIA TELEPHONE AT (800)392-3673 BETWEEN THE HOURS OF 8AM AND 5PM, LOCAL TIME, MONDAY THROUGH FRIDAY. PLEASE PROVIDE YOUR 10 DIGIT REFERENCE NUMBER - [XXX] . SINCERELY, [XXX] CUSTOMER RELATIONSHIP CENTER FORD MOTOR COMPANY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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