Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10261727March 13, 2009
POWER TRAIN, SUSPENSION:REAR
36,006 MILES REAR AXLE SEALS STARTED LEAKING, HAD NEW SET PUT ON. NOT EVEN 10,000 MILES & THAT SET STARTED LEAKING. HAD THIRD SET PUT ON. 61,500 MILES & LEAKING AGAIN! MECHANIC SAYS I HAVE A BROKEN REAR COIL SPRING. COULD THE SPRINGS HAVE BEEN FAULTY ALL LONG CAUSING THE REAR AXLE SEALS TO LEAK? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261791March 13, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE AN ISSUE WITH MY TRANSMISSION IN MY 2002 FORD EXPLORER. THE CAR HAS 76,000 MILES AND THE O/D LIGHT FLASHES AND 2ND GEAR IS A MESS. IT STARTED OUT OF NO WHERE. I GOOGLED THE PROBLEM AND CAME ACROSS THIS WEBSITE: HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2002/TRANSMISSION/O_D_LIGHT_IS_BLINKING.SHTML IT IS A SHAME THAT OVER 100 PEOPLE HAVE COMPLAINED ABOUT THIS SAME ISSUE AND THAT'S JUST THE PEOPLE WHO FOUND THAT SITE. I AM A HARD WORKING SELF EMPLOYED MAN WHO TRY'S TO STAND BY AMERICAN MADE, BUT I AM ABSOLUTELY FURIOUS THAT FORD HAS LET THIS ISSUE GO. I HAVE OWNED THE VEHICLE FOR 2 YEARS AND THE TIRE ROD AND BARRING HAVE ALREADY WENT BAD. AS WELL AS THE TRANSFER CASE FOR THE 4X4 HAS WENT OUT AS WELL. BOTH OF THOSE ISSUES WHERE ALSO REPORTED BY OTHERS ON THE ABOVE WEBSITE. HOW IN THE WORLD CAN FORD ASK THE GOVERNMENT TO BAIL THEM OUT WHEN THE VERY PEOPLE WHO PURCHASED THEIR PRODUCT KEEP GETTING STUCK WITH THE BILL COMING AND GOING. I WILL TAKE THIS COMPLAINT TO MY STATE REPRESENTATIVE IN AN EFFORT TO HOLD FORD ACCOUNTABLE FOR THEIR ACTIONS BEFORE GETTING ONE TAX DOLLAR FROM HONEST HARD WORKING AMERICANS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261528March 11, 2009
SUSPENSION
HAVE HAD SEVERAL INCIDENTS WITH MY FORD EXPLORER ATTEMPTING TO RUN OFF PARKWAY AT 65 MPH AFTER WHEEL BEARING FAILURE. HAVE HAD TO REPLACE WHEEL BEARINGS 6 TIMES FROM 100,000 TO 102,000 MILES.THIS PROBLEM IS EXTREMELY DANGEROUS DUE TO FAILURE OF CONTROL OF VEHICLE WITH NO PRIOR NOTICE OF ANY MECHANICAL PROBLEMS CONCERNING THE BEARINGS UNTIL COMPLETE FAILURE . EVEN THE REPLACEMENT PARTS AFTER INSTALLATION HAVE FAILED AFTER LESS THAN 1000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261572March 11, 2009
ENGINE AND ENGINE COOLING, EQUIPMENT
3/4/08 MOTOR SIZED NO STEERING NO BRAKES AT 62000 MI. BHT REBUILT MOTOR FROM FORD 3YR/75000MI WARRANTY 2/8/09 MOTOR SIZED NO STEERING NO BRAKES AT 71000MI -11MOS /9000MI LATER 2/16/09 TOWED TO MALOUF FORD S.B.NJ NEED OTHER MOTOR NO REBUILT MOTORS AVAILABLE FROM FORD I HAVE NO CAR-FORD WILL NOT GIVE LOANER OR RENTAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261601March 11, 2009
ELECTRICAL SYSTEM
PART # E6DB-14489-DA. I'VE GOOGLED THE ISSUE AND FOUND NUMEROUS OTHER PEOPLE WITH SAME ISSUE. FAULTY CONNECTOR CAUSING THE REAR BRAKE LIGHTS AND TURN SIGNALS NOT TO WORK. THE WIRING COMES OUT OF THE CONNECTOR (IT'S IN THE STEERING COLUMN). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261386March 10, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 FORD EXPLORER LIMITED V-8, FOUR WHEEL DRIVE WITH 47,100 MILES. I STARTED TO NOTICE A CLATTERING SOUND COMING FROM UNDER THE TRUCK. I TOOK IT TO THE MECHANIC AND HE SAID IT WAS THE TORQUE CONVERTER. IT COST $1,200 TO FIX. HE TOLD ME HE SEES A LOT OF PROBLEMS WITH THIS AUTOMATIC TRANSMISSION. IT SEEMS TO ME THAT 47,000 MILES IS VERY PREMATURE FOR A PROBLEM LIKE THIS. I SEE THAT MANY OTHERS ON THE INTERNET HAVE HAD SIMILAR PROBLEMS WITH THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261479March 10, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I AM THE OWNER OF A 2002 FORD EXPLORER WITH APPROXIMATELY 91000 MILES. I WAS DRIVING ON HIGHWAY WHEN O/D LIGHT BEGAN TO BLINK. RESEARCHED PROBLEM ON INTERNET AND SEEMS TO BE A BIG PROBLEM WITH THE TRANSMISSION IN 2002 FORD EXPLORERS AND I AM ONE OF MANY DEALING WITH THIS. TYPICAL SOLUTION IS TO HAVE THE TRANSMISSION REBUILT WHICH WILL COST ALOT OF MONEY. FORD REFUSES TO ACKNOWLEDGE THIS PROBLEM AS THERE OWN (CLEARLY POOR WORKMANSHIP IN BUILDING VEHICLE) AND REFUSES TO OFFER HELP. PRESENTLY, THERE IS NO RECALL FOR THESE TRANSMISSION PROBLEMS . HOW MANY PEOPLE HAVE TO SHELL OUT THERE HARD EARNED MONEY BEFORE THIS PROBLEM IS ADDRESSED. PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261364March 9, 2009
ENGINE AND ENGINE COOLING
I WAS DRIVING HOME FROM A FRIENDS CAME TO A STOP SIGN. BEGAN TO ACCELERATE, I WAS GOING 25 MPH AND ALL OF A SUDDEN MY 2002 FORD EXPLORER SOUNDED LIKE MY 4 WHEELER. MY SPARK PLUG HAD SHOT OUT OF ITS THREADS AND BLEW THE COIL TO PIECES. THIS IS THE SECOND TIME THIS HAS HAPPENED IN THE LAST 6 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261133March 9, 2009
AIR BAGS
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATES INTERMITTENTLY. HE HAS TAKEN THE VEHICLE TO THE DEALER ON NUMEROUS OCCASIONS AND THEY HAVE REPLACED SEVERAL COMPONENTS; HOWEVER, THE FAILURE STILL PERSISTS. THE DEALERS WERE UNABLE TO DETERMINE THE CAUSE OF THE FAILURE AND PROVIDE A REMEDY. THERE WERE NO RECALLS AVAILABLE. THE FAILURE MILEAGE WAS 89,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261304March 9, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
THE LAST FEW MONTHS THE VEHICLE HAS BEEN SLUGGISH IN POWER AND SHIFTING AT THE WRONG TIMES. WE BROUGHT IT INTO THE FORD DEALERSHIP. WE HAD THEM DO A TRANSMISSION FLUSH SINCE IT WAS TIME, THE VEHICLE HAD 37,000 MILES. THE DEALERSHIP DIDN'T KNOW WHAT WAS WRONG WITH THE TRANSMISSION. THEY COULD HEAR AND FEEL THE PROBLEM BUT COULD NOT GIVE US ANY ANSWERS. I PICKED UP THE VEHICLE AFTER HAVING THE FLUSH DONE. ON THE WAY HOME THE OVERDRIVE LIGHT STARTED FLASHING. THIS WAS NEW. I TURNED IT AROUND AND BROUGHT IT RIGHT BACK. AFTER 2 WEEKS OF GOING AROUND WITH THEM, THEY FINALLY FIND METAL SHAVINGS INSIDE THE TRANSMISSION AND TELL US WE NEED A NEW TRANSMISSION! THIS IS A WEEKEND CAR WITH ONLY 37,000 MILES ON IT. THIS IS UNACCEPTABLE! I CONTACTED FORD DIRECTLY THEY SAID THEY WOULD LOOK INTO IF THERE WAS ANY PROGRAM OUT THERE FOR US. NOW AGAIN 2 WEEK LATER I SPOKE TO THE FORD SERVICE MANAGER AND HE SAID THAT HE IS UNAWARE OF ANY PROGRAM THAT CAN HELP US. HE SAID THERE WAS A PROGRAM WHERE FORD WAS REPAIRING THE TRANSMISSIONS AS A GOOD FAITH REPAIR BUT THAT ENDED LAST YEAR. NOW I AM STUCK HAVING TO PAY $4000 TO REPLACE MY TRANSMISSION ON A PRACTICALLY NEW VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260998March 7, 2009
WHEELS
FELT A WOBBLE WHILE DRIVING, FOUND OUT THAT THE RIGHT FRONT WHEEL BEARING IS OUT. HAD TO ORDER A FRONT WHEEL BEARING AND HUB ASSEMBLY. IF BEARING WENT OUT WHILE DRIVING, THE WHEEL WILL COME OFF. THIS COULD RESULT IN AN ACCIDENT AND POSSIBLE DEATH. FORD IS AWARE OF THE ISSUE BUT DECLINES TO TAKE ACTION.114 OTHER COMPLAINTS LISTED AT CARCAMPLAINTS.COM/FORD/EXPLORER/2002/WHEELS_HUBS/WHEEL_BEARING_FAILURE.SHTML. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260903March 6, 2009
STEERING
GEAR SHIFT BROKE OFF THE STEERING COLUMN OF MY 2002 FORD EXPLORER. TRUCK WAS RENDERED INOPERABLE, BUT COULD HAVE THE POTENTIAL OF BEING STUCK IN GEAR IF THE SHIFT BREAKS OFF AT ANYTHING OTHER THAN PARK OR NEUTRAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260859March 5, 2009
STRUCTURE:BODY:HATCHBACK/LIFTGATE
MY WIFE OPENED THE REAR HATCH TO GET GROCERIES OUT. IT STARTED FALLING ON HER. HER FRIEND REACHED TO LIFT IT UP AND IT EXPLODED ON MY WIFE WHEN SHE TRIED TO LIFT IT OFF MY WIFE. I AM DEBBIE'S HUSBAND. WE BOUGHT THE CAR IN 2004. THEY RECALLED IT IN 2006 TO PUT THE NEW HINGES ON, THAT WERE SUPPOSED TO BE FORD'S RECALL FIX FOR THE PROBLEM. IT DID NOT RESOLVE THE PROBLEM. IT APPEARS THAT PEOPLE ARE STILL HAVING THE ISSUE AFTER THEIR SO CALLED FIX. ITS TIME FOR FORD TO REALLY FIX THE PROBLEM OR PAY CONSUMERS FOR THEIR LOSS THROUGH A CLASS ACTION SUIT. I TRIED TO TELL MY WIFE TO STICK WITH GM SUV'S. THE FORD HAS BEEN A BIG DISAPPOINTMENT IN MANY AREAS. IT NEVER GOT THE MILEAGE WE WERE TOLD IT WOULD GET. WE GET 16 TO 17 ON THE HIGHWAY. WE WERE TOLD WE COULD GET 24. THE CHEVY VORTECH DOES GET THE 24 MPG AND OUR SAFARI VAN DOES IT DAILY. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10260547March 3, 2009
SUSPENSION:REAR
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE BEGAN BOUNCING ABNORMALLY. UPON FURTHER INSPECTION, THE CONTACT NOTICED THAT THE REAR PASSENGER COIL SPRING WAS FRACTURED. SHE IS IN THE PROCESS OF HAVING THE VEHICLE REPAIRED AND NOTIFYING THE MANUFACTURER. THE FAILURE AND CURRENT MILEAGES WERE 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260423March 2, 2009
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING 35 MPH, THE VEHICLE UNEXPECTEDLY ACCELERATED WITHOUT THE ACCELERATOR PEDAL BEING DEPRESSED. THE DRIVER APPLIED MAXIMUM PRESSURE TO THE BRAKE PEDAL, WHICH SLOWED DOWN AND EVENTUALLY STOPPED THE VEHICLE. THE DEALER STATED THAT THE CONTACT WOULD BE RESPONSIBLE FOR THE REPAIRS. THE VEHICLE HAS NOT YET BEEN REPAIRED. THE FAILURE MILEAGE WAS 73,000 AND CURRENT MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260348March 1, 2009
POWER TRAIN
I HAVE A 2002 FORD EXPLORER. IT APPEARS THEY ARE SELLING CARS WITH A DEFECT GEAR SHIFT. YESTERDAY AS I SHIFTED FROM REVERSE TO DRIVE THE GEAR SHIFT BROKE OFF. IT SIMPLE CAME OFF. I'VE NEVER HEARD OF SUCH A PROBLEM. APPARENTLY THIS IS A SYSTEMIC PROBLEM AND FORD HAS NOT ISSUED A RECALL. OTHER EXPLORER OWNERS HAVE EXPERIENCED THE SAME PROBLEM AND REPORTED IT ON INTERNET AUTO COMPLAINT BLOGS. ACCORDING TO THE TOW TRUCK DRIVER HE HAS PICKED UP 6 OR 7 EXPLORERS IN THE SAN ANTONIO AREA WITH THE SAME PROBLEM IN RECENT MONTHS. BASED ON INTERNET REPORTS I HAVE TO SPEND A $1000 I REALLY CAN SPARE AT THIS TIME TO FIX FORD'S PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260366March 1, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER 4.0L SOHC V6 AUTOMATIC TRANSMISSION. IT HAS A PROBLEM SHIFTING FROM 2ND TO 3RD GEAR. WHILE DRIVING IN TRAFFIC, CAR WILL NOT ACCEL UP TO SPEED AND DOESN'T SHIFT OUT OF 2ND GEAR INTO 3RD. HAVE HAD A FEW NEAR ACCIDENTS BECAUSE OF CAR NOT ABLE TO SPEED UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260270February 28, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2002 FORD EXPLORER START SHAKING AND VIBRATING WHILE DRIVING ON A ROAD. THIS WAS DUE TO THE TRANSMISSION GOING OUT WHILE TRAVELING AT ABOUT 30 MPH. THE TRUCK WOULD NOT SHIFT FROM 2ND TO THIRD 3RD GEAR WHICH MADE THE VEHICLE RPMS RUN AT ABOUT 5000 THEN THE CAR STARTED TO SMELL AND BEGAN TO GET REALLY HOT DOWN TOWARD THE FLOOR BOARD. AFTER THIS THE O/D LIGHT BEGAN TO BLINK ON AND OFF CONSTANTLY. I THEN PULLED TO THE SIDE OF THE ROAD TO CHECK THE PROBLEM WHILE PULLED THERE I PUT MY TRUCK INTO REVERSE SO THAT I COULD BACK UP INTO A PARKING LOT. I TOOK MY FOOT OFF THE BREAK AND PUSHED THE GAS AND MY TRUCK ROLLED INTO THE ROAD. THE REVERSE WOULD NO LONGER ENGAGE. I HAD MY WHOLE FAMILY IN THE CAR, LUCKILY THERE WERE NO CARS COMING AT THAT EXACT TIME. I HAVE FOUND A WEBSITE WHERE OVER 200 PEOPLE HAVE REPORTED THE SAME PROBLEM ON GOOGLE SEARCH, BUT STILL NOTHING HAS BEEN DONE TO RECALL THIS ISSUE. JUST BECAUSE WE FOUND ALL OF OURSELVES IN A LUCKY SITUATION WHEN THIS HAPPENED AND NO ONE WAS INJURED, DOES NOT MAKE THIS ANY LESS OF A CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10260214February 27, 2009
VISIBILITY:REAR WINDOW WIPER/WASHER
I OPEN UP MY BACK HATCH TO GET MY BAGS OUT AND AS I WAS GETTING MY BAGS OUT OF THE BACK THE WINDOW EXPLODED ALL OVER ME.. CLASS GOT IN MY NECK AND ON MY BACK THANK GOD I HAD A HAT ON OR MY FACE WOULD OF GOT ALL CUT UP.. SOMETHING NEEDS TO BE DONE THIS HAS HAPPEN TO MANY PEOPLE. THERE IS NOT REASON FOR THIS, SOMEONE IS GOING TO GET HURT VERY BAD.. WHAT HAS TO HAPPEN SOMEONE LOSE A EYE BEFORE SOMETHING IS DONE.. I AM NOT WAITING I AM GETTING A LAWYER. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10260254February 27, 2009
SUSPENSION:REAR, POWER TRAIN:AUTOMATIC TRANSMISSION
THIS IS MY WIFE"S 02' 4X4 V8 EXPLORER,WE BROUGHT IT NEW AND NOW HAVE 78,000 MILES IN IT,AT FIRST I HEARD SOME NOISE I THOUGHT IT CAME FROM THE TIRES THAT PRETTY WORN OUT SO I WENT TO CHANGE OUT THE NEW TIRES WHILE I WAS IN THE SHOP AND WAIT I ASK THE GUY CAN I GO IN THERE TO CHECK OUT THE BRAKE PADS I NOTICE THE REAR SPRINGS BROKE???? THE MORE SEARCHING I DID THE MORE THING I FIND OUT, WHEEL BEARING??? NO MORE FORD....... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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