Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10281994August 27, 2009
TIRES, TIRES:SIDEWALL
NEW TIRE BLOWS OFF AFTER DRIVING FOR ABOUT 5,000 TO 7,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281679August 25, 2009
SUSPENSION:REAR
I TOOK MY CAR IN FOR A SIMPLE OIL CHANGE AND INSPECTION AND THEY NOTICED 2 REAR COIL SPRINGS BROKEN AND BAD REAR RIGHT WHEEL BEARING. I FEEL THIS IS A MAJOR REPAIR/RECALL FORD MOTOR COMPANY SHOULD TAKE CARE OF BEFORE SOMEONE SERIOUSLY GETS INJURED OR DIES. I DRIVE THIS VEHICLE TO AND FROM WORK LOCALLY WITH 2 SMALL CHILDREN UNDER THE AGE OF 6. I'M GLAD WE DIDN'T GET INTO A MAJOR ACCIDENT WITH THIS HAPPENING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281500August 24, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 FORD EXPLORER THAT THE TRANSMISSION HAS STARTED TO FAIL ON, AFTER CHECKING ONLINE I HAVE FOUND THAT THIS IS A COMMON PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281380August 22, 2009
POWER TRAIN
MALFUNCTION WITH 4X4 HIGH AND LOW SETTINGS. IT INITIATES ITSELF FROM AUTO SETTING CAUSING DIFFICULTY MAKING TURNS AND MAY ULTIMATELY CAUSE SIGNIFICANT TRANSFER CASE/TRANSMISSION DAMAGE (AS I AM TOLD). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281199August 20, 2009
STEERING
I AM SORRY I AM NOT A GOOD SPELLER I WAS PULLING OUT OF THE GAS STATION PULLED UP A LITTLE SO I COULD SEE THEN A LITTLE MORE AND SEEN A CAR SO I WENT TO PUT IT IN REVERSE BUT THE GEAR SHIFT STICK BROKE RIGHT IN MY HAND I ALMOST GOT HIT BUT THANK GOD THERE WAS SOMEONE WITH ME THAT PUT HIS LIFE ON THE LINE GOT UNDER THE CAR AND CHANGED IT MANUALLY THE USED PART I HAVE TO GET IS 250.00 DOLLARS AND LABOR IS LIKE 300.00 I HAVE TO HAVE A HOLE NEW STEERING COLUMN PUT IN THE CLIP THAT MAKES IT CHANGE BROKE I JUST DON'T THINK IT IS RIGHT TO HAVE SOMETHING AS WEEK AS THAT PART ON THERE WE COULD HAVE BEEN KILLED AND WHEN I LOOKED IT UP ON THE INTERNET THERE ARE HUNDREDS OF PEOPLE THIS SAME THING HAS HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281213August 20, 2009
STEERING
THE GEAR SHIFT IS HARD TO GET INTO PARK. SOMETIMES AFTER IN PARK THE SUV STILLS MOVES. NO DAMAGE OR CRASH YET. BUT I MAKE SURE TO PUT ON EMERGENCY BRAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280960August 19, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION ON MY 2002 FORD EXPLORER IS DEFECTIVE. WHEN I SLOW DOWN FOR A RED LIGHT OR TO MAKE A TURN THE VEHICLE STALLS OUT AND I LOOSE ALL POWER. I HAVE TO KEEP ONE FOOT ON THE GAS TO KEEP IT IDLING AND ONE FOOT ON THE BRAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10281131August 19, 2009
SUSPENSION
NOTICED A NOISE FROM REAR OF VEHICLE. UPON INSPECTION, I FOUND BOTH REAR COIL SPRINGS WERE BROKEN. SPRINGS WERE REPLACED WITH NEW. OLD PARTS HAVE BEEN DISPOSED OF BUT DO HAVE PHOTOS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280827August 18, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING, THE TRANSMISSION STARTED TO SHIFT WITH RESISTANCE AND THE OVER DRIVE LIGHT FLASHED CONTINUALLY. THE VEHICLE HAS NOT BEEN DIAGNOSED BY THE DEALER. THE CURRENT AND FAILURE MILEAGES WERE 79300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280759August 17, 2009
TIRES, TIRES:VALVE
TIRE STEM FAILURE ON 3 OF 4 STAMPEDE RADIAL SUV TIRES. I GOT 2 FLAT TIRES IN THE SPAN OF 5 DAYS AND CAUGHT THE 3RD STEM BEFORE A FLAT TIRE OCCURRED (IT WAS CRACKED AT THE BASE). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280397August 13, 2009
SUSPENSION:REAR, POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:ENGINE
IN MAY 2005, THE CAR WOULD NOT GO INTO REVERSE. THE O/D LIGHT HAD BEEN GOING ON AND OFF FOR A NUMBER OF DAYS. TRANSMISSION HAS TO BE REPLACED AT A COST OF $4500. CAR HAD APPROXIMATELY 60000 MILES. IN JANUARY OF 2008, THE ENGINE HAD TO BE REPLACED DUE TO BECAUSE THE TIMING BELT WENT AT A COST OF $3000. CAR HAD 75000 MILES. IN AUGUST 2009, BOTH REAR SPRING WERE DISCOVERED TO BE BROKEN WHEN THE CAR WAS TAKEN IN FOR A WHINING IN THE REAR, WHICH WAS THE REAR AXLE BEARING. THE CAR HAD 94000 MILES, COST OF REPAIR WAS $1200. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280171August 12, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
LIKE SO MANY OTHERS, I AM THE UNFORTUNATE OWNER OF A 2002 FORD EXPLORER. AND LIKE THE THOUSANDS OF OTHERS, I AM HAVING A TRANSMISSION PROBLEM - FLASHING OVERDRIVE LIGHT - HARD SHIFTING BETWEEN SECOND AND THIRD GEARS - AT TIMES DIFFICULTY GOING INTO FIRST GEAR. FORD IS FULLY AWARE OF THE PROBLEM AND HAS DONE NOTHING TO RECTIFY IT. I THINK THAT SOMEONE NEEDS TO HOLD FORD ACCOUNTABLE. THE ONLINE COMPLAINTS ARE OVERWHELMING. THEY NEED TO FIX THEIR PROBLEMS JUST LIKE EVERYONE ELSE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280172August 12, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
LIKE SO MANY OTHERS, I AM THE UNFORTUNATE OWNER OF A 2002 FORD EXPLORER. AND LIKE THE THOUSANDS OF OTHERS, I AM HAVING A TRANSMISSION PROBLEM - FLASHING OVERDRIVE LIGHT - HARD SHIFTING BETWEEN SECOND AND THIRD GEARS - AT TIMES DIFFICULTY GOING INTO FIRST GEAR. FORD IS FULLY AWARE OF THE PROBLEM AND HAS DONE NOTHING TO RECTIFY IT. I THINK THAT SOMEONE NEEDS TO HOLD FORD ACCOUNTABLE. THE ONLINE COMPLAINTS ARE OVERWHELMING. THEY NEED TO FIX THEIR PROBLEMS JUST LIKE EVERYONE ELSE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280238August 12, 2009
STEERING
I WAS HAVING TROUBLE PLACING MY CAR IN PARK. THE GEAR SHIFT WOULD NOT WORK UNLESS I FORCED IT. MANY OF TIMES I WOULD PLACE IN PARK AND IT WOULD ROLL. I THOUGHT IT WAS MY FAULT. ON JUNE 10, 2009 I PLACED MY CAR IN PARK AND THE GEAR SHIFT BROKE. I WAS TOLD THAT "IT HAPPENS"WITH THIS TRUCK AND THAT THERE HAD NOT BEEN A RECALL EVEN THOUGH THERE WAS THOUSANDS OF COMPLAINTS. I AM A SINGLE MOTHER AND I CANNOT AFFORD TO PAY $700-1200 DOLLARS TO GET THIS REPLACED. IT IS A DISGRACE THAT FORD DOES NOT STAND BEHIND THEIR TRUCKS. I WILL NEVER BUY A FORD AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10280078August 11, 2009
POWER TRAIN:AUTOMATIC TRANSMISSION
I PULLED UP INTO THE DRIVE AND PUT THE CAR INTO PARK. I EXITED MY 2002 FORD EXPLORER AND OPENED THE BACK DOOR, UNSTRAPPED MY GRANDSON FROM HIS SAFETY SEAT. HE WENT INTO THE HOUSE TO GET A GAME BOY SO I RE-ENTERED THE FRONT SEAT TO WAIT FOR HIM. I SAT THERE A FEW MINUTES AND WHEN HE CAME OUT OF THE HOUSE, I WAS EXITING MY 2002 FORD EXPLORER WHEN I HEARD A NOISE. THE CAR ENGAGED ITSELF INTO REVERSE. I TRIED TO PLACE MY RIGHT FOOT BACK INTO THE CAR AND PRESS ON THE BRAKE, BUT THE DOOR KNOCKED ME DOWN. I WENT UNDER THE DRIVERS DOOR AND THE FRONT LEFT TIRE BEGAN TO RUN OVER ME. I GRABBED THE UNDERNEATH OF THE DOOR AND TRIED TO HANG ON BUT THE TIRE WAS RUNNING OVER MY PELVIC AND MY LEFT LEG. THE CAR DRUG ME ON THE CONCRETE , THEN IT STOPPED. I WAS PINNED UNDER THE FRONT DRIVER'S TIRE. BEFORE THIS INJURY,I HAD PROBLEMS WITH THIS CAR AT 26,000 MILES SENT IT FOR REPAIRS BUT THE DEALER KEPT TELLING ME IT WAS OK. THE CAR WOULD JERK DURING TAKE OFF AND HESITATE WHEN PLACED IN REVERSE. AFTER THE ACCIDENT I TOOK IT TO OTHER DEALERS AND FINALLY ONE PUT IT ON THE TEST RACK AND TOLD ME IT HAD TRANSMISSION PROBLEMS. NOT SURE WHAT FORD HAS DONE WITH THE PARTS. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10280047August 10, 2009
POWER TRAIN
AFTER VEHICLE HAS BEEN PUT IN PARK, IT WILL ROLL ABOUT A HALF FOOT OR SO WHEN DOOR OR HATCH IS SHUT. VEHICLE IS NOT GOING ALL THE WAY IN PARK AND YOU DON'T KNOW IT. IT HAS ROLLED TO THE POINT WHERE IT HAS BUMPED ME BUT THAN STOPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279865August 9, 2009
ENGINE AND ENGINE COOLING:ENGINE
APRIL 2007 1. JUST BRINGING THE CAR UP TO FREEWAY SPEED. 2. A POPPING NOISE EMITTED FROM THE ENGINE, PASSENGER SIDE. UNABLE TO DETERMINE THE PROBLEM AS IT WAS DARK, THE VEHICLE WAS TOWED TO THE REPAIR SHOP. 3. IT WAS DETERMINED THAT THE 3RD PLUG HAD BLOWN OUT OF THE ENGINE AND ALSO DESTROYED THE COIL ATTACHED TO IT. A NEW THREADED INSERT WAS INSTALLED IN THE SPARK PLUG HOLE. A NEW SPARK PLUG AND NEW COIL WERE INSTALLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279866August 9, 2009
ENGINE AND ENGINE COOLING
MAINTAINING A STEADY FREEWAY SPEED. A LOUD POP EMITTED FROM THE ENGINE FOLLOWED BY A SUCCESSION OF SMALL POPS IN RELATION TO THE ENGINE SPEED. IT WAS OBSERVED THAT THE NUMBER 4 SPARK PLUG (PASSENGER SIDED) HAD EJECTED FROM THE ENGINE. THE CAR WAS TOWED TO A SERVICE GARAGE. A NEW THREADED INSERT WAS INSTALLED IN THE SPARK PLUG HOLE ALONG WITH A NEW SPARK PLUG AND COIL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10279483August 5, 2009
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING 10 MPH, THE CONTACT NOTICED SMOKE ENTERING INTO THE VEHICLE FROM THE FRONT WINDSHIELD. WHEN THE CONTACT STOPPED THE VEHICLE, THE SMOKE BECAME DARKER. THE FIRE APPEARED FROM UNDERNEATH THE HOOD OF THE VEHICLE. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE, BUT THEY COULD NOT DETERMINE THE CAUSE. THE VEHICLE WAS DESTROYED, BUT THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10279356August 4, 2009
STEERING
STARTED CAR AND WHEN I PUT CAR IN DRIVE, SHIFT GEAR ON 2002 EXPLORER JUST FELL OFF THIS IS HAPPENING ALL OVER THE USA I COULD HAVE BEEN DRIVING AND THIS COULD HAVE HAPPEN. MY WIFE AND CHILD COULD HAVE BEEN DRIVING. DO PEOPLE HAVE TO DIE TO MAKE THIS A RECALL WHY ISN'T THIS A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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