Ford Explorer Complaints (2003)

1,274 consumer complaints on file.

#10092508October 15, 2004
ENGINE AND ENGINE COOLING:ENGINE
CONSUMER STATES THAT HE IS HAVING TROUBLE WITH HIS VEHICLE STARTING IN THE MORNING. WHILE DRIVING, THE VEHICLE STALLED. THE CONSUMER STATED HE HAS TAKEN THE VEHICLE TO THE DEALER SEVERAL TIMES AND EACH TIME THEY REPLACE A CHIP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096827October 14, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE GLASS BLEW OUT OF THE BACK REAR TRUNK WINDOW. AFTER GOING TO THE DEALER FOR REPAIR, THE MANUFACTURE STATED THERE WAS A RECALL, HOWEVER, THE CONSUMER WAS NEVER NOTIFIED. PLEASE PROVIDE INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096701October 13, 2004
SUSPENSION:REAR
THE REAR-END OF THE VEHICLE MADE A HUMMING NOISE WHEN TRAVELING BETWEEN 30 MPH AND 45 MPH. THE OWNER HAS TAKEN THE VEHICLE TO THE DEALER, AS WELL AS CONTACTED THE MANUFACTURER WHO WAS NOT DOING ANYTHING TO ASSIST THE CONSUMER. PROVIDE FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096719October 13, 2004
WHEELS
WHILE DRIVING, THE FRONT RIGHT WHEEL PINION DISENGAGED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10096764October 13, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE LIFT GATE SHEARED OFF THE HINGES WHILE PRESSING THE REMOTE. THE CONSUMER TOOK THE VEHICLE TO THE DEALER. THE MECHANIC INFORMED THE CONSUMER THE PARTS WERE NOT AVAILABLE AT THIS TIME. PLEASE FILL IN ADDITIONAL INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093845October 8, 2004
VEHICLE SPEED CONTROL:CRUISE CONTROL
CRUISE CONTROL ACTS ERRATIC. SOMETIMES WORKS FINE, SOMETIMES WON'T WORK AT ALL, SOMETIMES SHUTS OFF BY ITSELF AND ON APPROXIMATELY FOUR OCCASIONS HAS ACCELERATED WILDLY ON ITS OWN WHEN ENGAGED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093239September 28, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
WHILE DRIVING ON THE FREEWAY VEHICLE DECELERATED 5 MPH BEFORE REGULATING SPEED. AFTER EXITING FREEWAY, VEHICLE DIED AT STOP LIGHT. VEHICLE TOWED TO DEALERSHIP WHERE THEY INFORMED ME THE INERTIA SWITCH, LOCATED UNDER KICK PLATE ON PASSENGER SIDE, WAS DAMAGED AND THUS CUT OFF THE FUEL PUMP. ONCE FIXED, VEHICLE RAN FINE. THIS IS A SAFETY DEVICE IN CASE OF AN ACCIDENT, BUT IT IS LOCATED IN A VERY BAD LOCATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10093063September 22, 2004
AIR BAGS
I PURCHASED A NEW 2003 FORD EXPLORER AS A GIFT AND I NOTICED SEVERAL DAYS LATER, THAT THE PASSENGER SIDE AIR BAG COMPARTMENT HAD STARTED A SINKING , APPEARANCE IN THE COMPARTMENT AREA THAT HOLDS THE AIR BAG, IT WAS QUESTIONED AND I WAS TOLD IT WAS JUAT SETTLING. AS THE SINKING WORSEN, MONTHS DOWN THE ROAD, I QUESTIONED IT AGAIN, AND WAS TOLD THE SAME THING AGAIN. NOW THE AIR BAG COMPARTMENT HAS STARTED SINKING BADLY AND THE COMPARTMENT IS NOW BUDGING OUT TO THE POINT WHERE YOU CAN PUT ALL YOUR FINGERS UNDER AND IN IT. THE BAG CAN DEPLOY AT ANY TIME NOW. IF THIS SHOULD HAPPEN ALL OF A SUDDEN AND IT WILL, IT WILL CAUSE A TERRIBLE ACCIDENT, POSSIBLE DEATH IF THE SUDDEN FRIGHT CAUSE THE DRIVER TO GO OUT OF CONTROL. MY DAUGHTER SAID THE AIR BAG WAS BEGINNING TO FRIGHTEN HER AND SHE AGAIN ATTEMPTED TO ADDRESS THE ISSUE AT THE DEALERSHIP SERVICE DEPARTMENT IN WHICH THE VEHICLE WAS PURCHASED FROM, AGAIN SHE WAS TOLD IT WAS NOT COVERED UNDER WARRANTY, AND THAT THE CAUSE SEEM TO BE ELSEWHERE, YET IN FACT IF THE ISSUE HAD BEEN ADDRESSED WHEN I FIRST BROUGHT IT TO THEIR ATTENTION,IT WOULD HAVE BEEN COVERED. I HAVE CONTACTED FORD CORPORATION, AWAITING A RESOLUTION TO THIS PROBLEM. THIS IS A VERY SERIOUS PROBLEM THAT NEEDS TO BE TAKEN CARE OF IMMEDIATELY BEFORE AN ACCIDENT OR DEATH ARISES FROM THIS ISSUE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092476September 16, 2004
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE APPLYING THE BRAKE PEDAL, THE VEHICLE JERKED AND VIBRATED. THE BRAKE PEDAL WENT TO THE FLOOR. THE DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND DROVE IT TO THE DEALER FOR INSPECTION. THE MECHANIC WAS UNABLE TO DUPLICATE THE PROBLEM. PLEASE PROVIDE FURTHER DETAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10092254September 15, 2004
ELECTRICAL SYSTEM
WHILE DRIVING AT ANY SPEED, ALL OF THE INDICATOR LIGHTS ILLUMINATED ON THE DASHBOARD. AS A RESULT, THE STEERING LOCKED. PLEASE PROVIDE ADDITIONAL INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090814September 11, 2004
AIR BAGS:FRONTAL
WIFE WAS INVOLVED IN A CRASH AND AIR BAGS DID NOT DEPLOY. QUESTION: ARE AIR BAGS SET TO DEPLOY DEPENDING ON IMPACT SPEED AND OR FORCE?*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10091748September 9, 2004
TIRES:SIDEWALL
WHILE DRIVING A LOUD POPPING NOISE WAS HEARD FROM INSIDE OF THE VEHICLE. CONSUMER WAS ABLE TO PULL OVER AND NOTICED THAT THE PASSENGER'S FRONT TIRE SIDEWALL BLEW OUT. CONSUMER CALLED FOR ROAD SIDE ASSISTANCE TO CHANGE THE TIRE. CONSUMER DROVE THE VEHICLE TO THE DEALER FOR A REPLACEMENT OF MICHELIN TIRE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090645September 8, 2004
AIR BAGS:SIDE/WINDOW
WHILE DRIVING ABOUT 25 MILES PER HOUR ON A STRAIGHT ROAD IN EXCELLENT CONDITION THE SIDE CURTAIN AIRBAGS DEPLOYED IN THE VEHICLE. THERE WAS NO BRAKING OR ACCELERATING OCCURING AT THE TIME OF THE EVENT. THIS WAS A 2003 FORD EXPLORER. 4 OCCUPANTS WERE PRESENT IN THE VEHICLE INCLUDING 2 TODDLERS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10090658September 8, 2004
STEERING:COLUMN
2003 FORD EXPLORER...DURING YIELD TO TURN LEFT AND THEN MAKING LEFT TURN STEERING WHEEL LOCKED AS IF SOMEONE HAD PULLED KEY OUT OF IGNITION CAUSING VEHICLE TO STEER LEFT INTO ONCOMING TRAFFIC. VEHICLE WAS MOVING BETWEEN 5-15 MPH AT TIME OF FAILURE. TURNING OFF VEHICLE AND RESTARTING WE FOUND THAT STEERING AGAIN RELEASED AND WE WERE ABLE TO DRIVE VEHICLE HOME. I TOOK VEHICLE INTO DEALER NEXT DAY AND THEY SAID THEY "COULD NOT DUPLICATE CONCERN" OF COURSE IT HAPPENED FOR THE FIRST TIME AT 27,000 MILES,,,VERY UNLIKELY TO GET IT TO HAPPEN THE DAY THEY LOOK AT IT. THEY DID HOWEVER REPLACE THE COMPLETE STEERING COLUMN TO REMEDY AN ADDITIONAL PROBLEM WHERE THE SHIFT SELECTOR WOULD POP INTO DRIVE(AFTER ACCELLERATING)EVEN THOUGH IT INDICATED THE SELECTOR WAS IN DRIVE ALREADY. I NEED IMMEDIATE REMEDY TO THIS PROBLEM AND HAVE SINCE CONTACTED FORD MOTOR COMPANY HOPING FOR HELP. CONSEQUENTLY NOT RELATED TO THE STEERING LOCKING PROBLEM THE REAR WINDOW ON THE LEFT REAR HAS HAD 3 REPAIR ATTEMPTS TO FIX A INTERMITT INOP PROBLEM,,,AND THE BLOWER MOTOR WAS REPLACED BECAUSE IT MAKES NOISE...I HAVE 4 FORDS IN MY FAMILY(F150 AND F250) THAT WE HAVE BEEN VERY HAPPY WITH HOWEVER WE HAVE NOW LOST COMPLETE CONFIDENCE IN THIS PARTICULAR VEHICLE...SEEMS THE DEALER JUST DOESNT KNOW OR WANT TO DO ANYTHING ADDITIONAL!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10088470August 24, 2004
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL SYSTEM, GASOLINE:DELIVERY, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
VEHICLE LOSES POWER AND YOU ARE UNABLE TO ACCELERATE IT, ITS STALLS AS A RESULT OF THE LOSS OF POWER. THE VEHICLE IS DIFFICULT TO GET OUT OF TRAFFIC. VEHICLE WAS REPAIRED SEVERAL TIMES INCLUDING REPLACEMENT OF FUEL PUMP, FUEL FILTER, AND CRUISE CONTROL WIRES. THE VEHICLE IS NOT REPAIRED AT THIS TIME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089453August 20, 2004
VEHICLE SPEED CONTROL, AIR BAGS
CONSUMER LOST CONTROL OF VEHICLE AND AN ACCIDENT OCCURRED. *MR THE VEHICLE BEGAN TO SHAKE FROM RIGHT TO LEFT. THE CONSUMER COULD NOT CONTROL THE VEHICLE. THE VEHICLE WAS MOVING ON IT'S OWN. THE AIR BAGS DID NOT DEPLOY. THE CONSUMER CRASHED INTO THE BORDER WALL, SPUN AROUND, AND STOPPED ON THE OTHER SIDE. *SC *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10089396August 20, 2004
POWER TRAIN:AXLE ASSEMBLY, POWER TRAIN:DRIVELINE:DRIVESHAFT
WHILE DRIVING CONSUMER HEARD A LOUD NOISE COMING FROM THE REAR AXLE/DRIVESHAFT. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10083297August 19, 2004
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
THE VEHICLE STALLED WHILE DRIVING AT 40 MPH. THE CONSUMER HAD THE VEHICLE TOWED. *LA THE VEHICLE WOULD NOT RESTART. THE FUEL PUMP WAS REPLACED. THE ANTI THEFT LIGHT HAD COME ON ALONG WITH THE RPM'S GOING UP. THE PROBLEM COULD NOT BE FOUND. THE VALVE BOOT AND THE SOLENOID WAS REPLACED. SOON AFTER, THE VEHICLE DIED AGAIN TWICE AFTER TWO REPAIR ATTEMPTS. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10086976August 16, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AXLE ASSEMBLY
PURCHASED A 2003 FORD EXPLORER 4X4 JANUARY 2004, AROUND 10K MILES NOTICED A SHUDDER/SLIPPING IN TRANSMISSION UNDER HARD EXCELLERATION. I BROUGHT VEHICLE TO PULLIAM FORD IN COLA. SC TO HAVE TRANSMISSION AND WHINING REAR END REPAIRED. WHEN I CALLED THE SERVICE WRITER, HE INFORMED ME THAT THE TECHNICIAN SAID THAT THEY COULD NOT DUPLICATE THE TRANSMISSION VIBRATION, AND THAT THE WHINE WAS NO LOUDER THAN OTHER EXPLORERS, EVEN THOUGH THEY DID ACKNOWLEGE THAT THE EXPLORER DID HAVE A REAR END PROBLEM. I AM NOT SATISFIED AND WOULD LIKE TO GET MY 32K WORTH OUT OF THIS VEHICLE, NOT A EXCUSE FOR A POOR PRODUCT AND POOR SERVICE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10089117August 16, 2004
STRUCTURE:FRAME AND MEMBERS, SUSPENSION
PROBLEMS WITH TIRES ON 2003 FORD EXPLORER. *MR THERE WAS A VIBRATION IN THE FRONT END, THE TIRE WERE NOTICED WORN ON THE INSIDE, THERE WAS ALSO A PROBLEM WITH THE REAR END WHICH WAS TILTED DUE TO A BENT FRAME, THE REAR END LEAKED AS WELL. THE DEALER CLAIMED THAT THEY COULDN'T FIND ANYTHING WRONG. (THREE SETS OF TIRES IN 20K MILES AND ABOUT TWO WEEKS LATER, THEY HAD TO REPLACED ONE OF THE BACK TIRES AGAIN) THE NOISE AND VIBRATION REMAINED. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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