Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10317037March 5, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
THE O/D LIGHT ON MY DASH OF MY 02 EXPLORER STARTED BLINKING . IT TAKES A WHILE AND STRUGGLES TO GET TO 30MPH, WHEN IT FINALLY REACHES 30 IT SLAMS INTO GEAR AND ACTS FAIRLY NORMAL. THE NEXT DAY, IT WOULDN'T GET ABOVE 20MPH. WE PAID FOR A NEW TRANNY ($1732) AND PAID A CERTIFIED MECHANIC TO PUT IT IN ($225, WHICH DOES NOT INCLUDE THE COST OF THE FLUID). THE PROBLEM WAS NOT FIXED. WE THEN BOUGHT A $75 ELECTRONIC RANGE SENSOR, MECHANIC PUT IT ON, AND STILL THE SAME PROBLEMS. IT IS NOW STILL IN THE SHOP (3 WEEKS, NOW) AND WE HAVE SPENT ABOUT $2100 AND MY CAR IS STILL NOT FIXED! WE ARE A ONE INCOME FAMILY AND CANNOT AFFORD THE CONTINUED NEGLIGENCE OF FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316726March 4, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING UNDER NORMAL CONDITIONS WHEN MY 2002 FORD EXPLORERS TRANSMISSION BEGAN TO BANG AND CLUNK INTO GEAR...APPARENTLY THIS IS A POPULAR PROBLEM AMONG THE EXPLORERS AND REALLY SHOULD BE RECALLED. A NEW TRANSMISSION AND $3,000 LATER.... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316729March 4, 2010
ENGINE AND ENGINE COOLING:ENGINE
SPARK PLUG BLOWN OUT OF CYLINDER HEAD UNDER NORMAL DRIVING CONDITIONS. THREADS AND SPARK PLUG BOTH BLOWN OUT OF TOP OF CYLINDER HEAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10316238March 3, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
O/D LIGHT COMES ON AND CARE WILL NOT GO INTO GEAR (TRANSMISSION). PULLING OFF FROM A STOP LIGHT IS A MAJOR PROBLEM AND ON THE HIGHWAY THE CAR DOES NOT SEEM TO WANT TO GO. CARS ARE FLYING BY AND ALL I CAN DO TO KEEP FROM CAUSING AN INCIDENT WAS TO LET UP OFF THE GAS AND PRESS DOWN ON THE GAS HOPING IT WILL CHANGE THE GEAR. I ALMOST CAUSED AND ACCIDENT ON THE FIRST EXPERIENCE WITH THE TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10315475March 2, 2010
SUSPENSION:REAR
WHEN I TOOK MY 2002 FORD EXPLORER V8 INTO THE SHOP TO GET NEW TIRES I WAS TOLD THAT MY REAR COIL SPRING IS BROKE AND WOULD NEED TO BE REPLACED. I HAVE NEVER BEEN OFF ROAD WITH MY VEHICLE AND ONLY DRIVE MOSTLY HIGHWAY. I WAS TOLD BY THE MECHANIC THAT THIS IS COMMON FOR MY VEHICLE AND I SHOULD FILE A COMPLAINT. I HAD NO IDEA IT BROKE OR HOW IT DID BUT MY CAR STARTED LEANING TO ONE SIDE. I HAVE SMALL CHILDREN THAT NEED TO BE IN A SAFE AND DEPENDABLE VEHICLE. THERE NEEDS TO BE A REALL DONE FOR THIS ISSUE BEFORE THERE IS SERIOUS INJURIES. MY VEHICLE HAS 115K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10315917March 2, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER TRANSMISSION PROBLEMS. WE BOUGHT THIS TRUCK IN JAN OF O4 WITH 40,000 MILES ON IT. AROUND 50,000 IT STARTED SHIFTING FUNNY, LIKE MISSING A SHIFT AND BANGING INTO GEAR. WENT TO DEALER AND HAD SYSTEM FLUSHED. HAD COMPUTER REFLASHED AROUND 80,000 MILES AND REVERSE SOLENOID REPLACED ALONG WITH FLUSHING AGAIN, WOW WHAT A SHOCK ON THE RACKS WAS 2 OTHER EXPLORER GETTING NEW TRANSMISSIONS. SHORTLY AFTER THE O/D LIGHT STARTED FLASHING THEN WENT OUT. NOW IT CAME ON AGAIN. WENT TO DEALER THEY SAID WITHOUT THE LIGHT ON THEY COULDN'T SAY WHAT IS WRONG FOR SURE. MIGHT BE A ACCUMULATOR OR BAND. SUGGESTED IT WOULD BE BETTER TO GET A FORD REMANUFACTURED TRANS THAT HAS ALL THE PROBLEMS CORRECTED. THIS WOULD COST OVER 3,000. HE TOLD BE TO KEEP DRIVING IT TILL THE LIGHT STARTS COMING ON REGULARY THEN COME IN. IF MY TRANS IS SEALED FROM THE FACTORY WITH NO WAY TO CHECK OR ADD FLUID, WHICH BY THE WAY IS JUST STUPID. AND THERE HAVE BEEN ARTICLES THAT HAVE SAID THAT FORD MIGHT HAVE SHIPPED THE TRANSMISSIONS WITH THE INCORRECT FLUID. THEY NEED TO MAN UP AND FIX THESE PROBLEMS. I HAVE BEEN A FORD OWNER FOR OVER 20 YEARS AND CANT BELIEVE WITH ALL THE PROBLEMS THEY HAVEN'T BEEN FORCED TO RECALL THIS TRANS BEFORE IT FAILS AND KILLS SOMEONE. OR MAYBE THAT'S WHAT IT WILL TAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10315114March 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE ON MY 2002 FORD EXPLORER. TRANSMISSION HAS ALWAYS HAD "SO-SO" PERFORMANCE. HARD SHIFTING INTO GEARS. NOW IS GOING TO COST ME $3500 TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10315293March 1, 2010
ENGINE AND ENGINE COOLING:ENGINE
SPARK PLUG BLEW OUT ON FORD EXPLORER XLT 2002 MODEL YEAR WITH 4.6L ENGINE. HAS 145,000 AND ORIGINAL PLUGS (PLATINUM). CAR STARTED TO MAKE A TICKING SOUND AND THEN THE PLUG POPPED OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10315302March 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
O/D LIGHT CONTINUOUSLY BLINKING, TRANSMISSION SLIPPING AND ENGINE REVVING UP CAUSING LOTS OF JERKING EVERYTIME I DRIVE MY 2002 EXPLORER. IN ORDER FOR ME TO DRIVE MY SUV I HAVE TO TURN THE O/D OFF...AND SOMETIMES THE ENGINE WILL CONTINUOUSLY REV UP EVEN WHEN THE O/D IS MANUALLY TURNED OFF. THERE ARE TOO MANY PEOPLE WITH THIS PROBLEM FOR IT TO CONTINUE TO BE IGNORED. PLEASE HELP US CONSUMERS.*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314896February 27, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER EDDIE BAUER HAS HAD THE OD LIGHT COME ON DRIVING DOWN THE ROAD. THE RPM'S INCREASE AND SHIFTS FROM GEAR TO GEAR HARD. PULLED OVER TO FIGURE OUT WHAT IS WRONG AND PROBLEM WENT AWAY. LIGHT HAS CONTINUED TO COME ON AND OFF AT RANDOM TIMES AND NOISE CONTINUES AS THE LIGHT IS ON. THE PROBLEM OCCURS OF AND ON. PROBLEM FIRST BEGAN IN AUG 2009. HAVE HAD THIS PROBLEM OCCUR THIS PAST WEEK. HAVE BEEN TOLD THAT WE NEED TO HAVE A OVER HAUL OF THE TRANSMISSION TO FIX CURRENT PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314560February 26, 2010
STEERING
I HAVE A 2002 FORD EXPLORER AND WHILE TRYING TO PUT MY TRUCK IN PARK THE GEAR SHIFT ARM BROKE OFF IN MY HAND. I HAD TO LEAVE MY CAR IN REVERSE AND I WAS UNABLE TO REMOVE MY KEYS FROM THE IGNITION. MY CAR IS COMPLETELY UN-DRIVABLE. I HAVE HAD IT TOWED TO A REPAIR SHOP, BUT THEY ARE CHARGING ME $550 TO REPLACE THE WHOLE STEERING COLUMN WITH A USED STEERING COLUMN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10314186February 25, 2010
POWER TRAIN, STEERING
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) 2002 FORD EXPLORER [XXX] - GEAR SHIFT LEVER BROKE OFF OF STEERING COLUMN WHILE SHIFTING FROM PARK INTO REVERSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313961February 24, 2010
SUSPENSION:REAR
THE BROKEN REAR SPRINGS (BOTH) ON OUR 2002 FORD EXPLORER XLT 4X4 CAUSED A NEAR ACCIDENT ON VETERANS PARKWAY IN BLOOMINGTON, ILLINOIS. THE SPRINGS COMPLETELY SHATTERED AND WERE BROKEN ON BOTH THE RIGHT AND LEFT REAR MAKING THE SUV MUCH LESS STABLE IN LANE CHANGES. WHEN TRAFFIC SUDDENLY SLOWED, WE ALMOST LOSS CONTROL WHEN WE TRIED TO CHANGE LANES. IT WAS A MIRACLE THERE WAS NOT AN ACCIDENT. FORD HAS KNOWN ABOUT THE BAD STEEL IN THESE SPRINGS FOR YEARS AND THERE ARE HUNDREDS OF REPORTS ON THE INTERNET OF THIS SAME PROBLEM ON 2002 TO 2005 FORD EXPLORERS. WE ARE HAVING TO PAY OUT OF OUR POCKETS ABOUT $700 FOR VEHICLE REPAIRS EVEN THOUGH THERE IS A FORD SERVICE BULLETIN ON THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313511February 24, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE OD BLINKING REPAIR NEW TRANS BUT STILL HAS THE SAME PROBLEM 42 K MILES FORD EXPLORER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313814February 24, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
THE O/D OFF LIGHT STARTED TO BLINK AND WHEN I PRESSED ON THE GAS PEDAL THE RPM'S WENT UP LIKE CRAZY THE CAR WAS HARD TO SHIFT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312931February 23, 2010
VEHICLE SPEED CONTROL
2002 FORD EXPLORER CRUISE CONTROL WOULD NOT RELEASE, THE CAR ACCELERATED EACH TIME AFTER TRYING TO RELEASE THE CRUISE CONTROL. I HAD TO RIDE THE BRAKE TO STOP THE CAR. I SHUT THE RACING ENGINE DOWN AND TRIED TO RESTART AND FOUND THE ENGINE RACED AS SOON AS IT WAS STARTED. IF WE WERE IN TRAFFIC, WE MAY HAVE CRASHED. I STAYED CALM BUT THINKING ABOUT MY WIFE AND SON DRIVING THE CAR AT TIMES, THEY MAY NOT HAVE REACTED AS I DID. THIS WAS A VERY SCARY AND DANGEROUS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313101February 23, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
O/D LIGHT FLASHING AND THEN TRANSMISSION WARNING CAME ON IN 2002 EDDIE BAUER EXPLORER. FORD DEALER QUOTED $4500 TO REBUILD TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313369February 23, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2002 FORD EXPLORER HAS A TRANSMISSION FAILURE. THE OD LIGHT IS BLINKING. AND IT SHIFTS HARD WITH GEARS. ALSO MAKES A KNOCKING NOISE WHEN TRYING TO SHIFT. WHEN I TRY TO GO, THE RPM JUST RUNS HIGH AND THE TRUCK DOES NOT MOVE. WHEN IM DRIVING AND IT NEEDS TO SHIFT TO ANOTHER GEAR, IT JUST REMS AND DOESN'T SHIFT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313359February 23, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION, SUSPENSION
I HAVE A 2002 FORD EXPLORER. I BOUGHT TI USED WITH 64,000 MILES ON IT. REPLACED BOTH REAR WHEEL BEARINGS. I HAVE ALSO REPLACED ALL STRUTS AND COILS SPRINGS. I HAVE AN ENGINE LIGHT ON FOR A INTAKE GASKET PROBLEM. THEN ON MY WAY HOME FROM WORK TODAY MY O/D LIGHT CAME ON. MY TRUCK HAS 130,000 MILES ON IT. BEFORE I PURCHASED EXPLORER I FOUND OUT IT WAS IN A REAR END ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10313194February 22, 2010
STEERING:COLUMN
2002 FORD EXPLORER BALL CRANK BROKE*CW THE CONSUMER STATED THE BALL CRANK BROKE WHEN HE ATTEMPTED TO SHIFT FROM PARK TO REVERSE. THE CONSUMER'S MECHANIC MADE NUMEROUS CALLS IN SEARCH OF THE PART NEEDED, ONLY TO DISCOVER THE ENTIRE STEERING COLUMN HAD TO BE PURCHASED AT A COST OF $1,395.00. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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