Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10330085May 12, 2010
STRUCTURE:BODY
APPEARED OUT OF NOWHERE. LARGE CRACK IN VEHICLE BELOW REAR WINDOW POSSIBLY DUE TO PREVIOUS RECALL IN OCT 2004 - SAFETY RECALL 04S20. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329844May 11, 2010
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I HAVE A 2002 FORD EXPLORER. THERE WAS NO ACCIDENT OR ANY REASON LEADING UP TO THE FAILURE. BOTH OF MY REAR DOOR WINDOWS CAN NOT BE MOVED DOWN (OR UP). THE SWITCH MECHANISM DOES NOT WORK AND NEEDS TO BE REPLACED. THIS IS AN ON-GOING PROBLEM THAT FORD IS AWARE OF, THAT IS COSTLY TO THE CONSUMER TO REPAIR AND WHICH COULD PROVE FATAL SHOULD AN ACCIDENT OCCUR AND THE OCCUPANTS COULD NOT ESCAPE THROUGH THE WINDOWS. I FEEL THAT A RECALL NEEDS TO BE DONE ABOUT THIS PROBLEM AS IT SEEMS TO BE A MANUFACTURING/COMPONENT DEFECT OF FORD'S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329849May 11, 2010
POWER TRAIN:MANUAL TRANSMISSION
I HAVE A 2002 FORD EXPLORER. WHEN STARTING FROM A STOP, THE VEHICLE HESITATES AND THEN LURCHES FORWARD. OTHER TIMES THE VEHICLE DOES NOT WANT TO SLOW DOWN. MY O/D LIGHT IS BEGINNING TO FLASH FOR NO REASON WHILE DRIVING OR AFTER WARMING UP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10330032May 11, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
DRIVING DOWN THE HWY THE O/D LIGHT BEGAN TO FLASH ON AND OFF. TRANSMISSION THEN BEGINS TO RANDOMLY CHANGE GEARS. NOTHING HAS BEEN DONE YET TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329501May 9, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 FORD EXPLORER AND THE O/D LIGHT BEGAN BLINKING AND TRANSMISSION BEGAN SLIPPING, 110K MILES ON IT AND NO PROBLEMS. THIS SEEMS LIKE A COMMON ONE, AND FORD SEEMS TO BE LOSING A LOT OF CUSTOMERS BECAUSE NO ACTIONS ARE DONE TO FIX OR HELP US. HAVEN'T GONE TO DEALERSHIP YET BUT AM NOT LOOKING FORWARD TO THE RESULTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329248May 7, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
PURCHASED VEHICLE WITH IN 2 WEEKS TRANSMISSION FLUID WAS EVERY WHERE. TRANSMISSION TOOK TO DEALER. BACK AND FORTH TO DEALER FOR ALMOST ONE YEAR. THEY EVENTUALLY SAID THEY WOULD PUT A NEW TRANNY IN THE TRUCK. WITH IN 2 WKS WAS DOING SAME THING. O/D LIGHT BLINKING, WON'T SHIFT, CLUNKING. TOOK BACK TO DEALER WOULDN'T DO ANY MORE. TOOK TO DIFF. DEALER FOUND OUT THAT THEY HAD PUT A TRANNY OUT OF A JUNK YARD INTO MY EXPLORER. NOT HAPPY. THAT TRANNY LASTED ABOUT 4 MONTHS, HAD REBUILT LASTED 7 MONTHS PARKED FOR A LONG TIME. MAKING PAYMENTS AND COULDN'T AFFORD ANOTHER TRANNY. WORKING ON FINDING ANOTHER TRANNY NOW THAT IT IS PAID FOR. THIS IS RIDICULOUS AS YOU CAN ASK ANYONE WHO OWNS ONE OF THESE VEHICLES AND THEY ALL HAVE THE SAME PROBLEMS. PERHAPS A CLASS ACTION SUIT WOULD BE THE WAY TO GO SEEING AS FORD IS NOT WILLING TO RECALL THESE TRANSMISSIONS AND REPLACE WITH ONE THAT THEY KNOW DOESN'T HAVE THESE PROBLEMS. I EVEN WENT TO THE BBB AND REPORTED DEALERSHIP AND THE ATTORNEY GENERAL. SEEMS LIKE FORD WOULD WANT TO UPHOLD THERE REPUTATION. BUT I GUESS MONEY IS ALL THAT MATTERS TO THEM. I WILL NEVER HAVE ANOTHER FORD, THE BAD THING IS THAT I HAVE ALWAYS BEEN A LOYAL FORD FANATIC. THIS HAS REALLY SUCKED ALOT OF PEOPLES WALLETS DRY INCLUDING MINE. COME ON FORD!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329287May 7, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE OWNED MY 2002 FORD EXPLORER NOW FOR 3 YEARS, WITHIN THIS 3 YEARS I HAVE HAD TO MAKE 2 MAJOR REPAIRS AND AM NOW FACING MY 3RD. THE TRANSMISSION IN MY CAR NEEDED TO BE FIXED WITH 6 MONTH OF OWNING MY CAR AND NOW A YEAR AND HALF LATER I AM FACING MORE TRANSMISSION ISSUES. THE CAR CONTINUOUSLY KICKED HARD WHEN SHIFTING GEARS. ALSO IF I WERE TO PUT INTO PARK IT WOULD STILL ROLL OR IF I PUT IT INTO REVERSE IT WOULD ROLL FORWARD AS IF IT WERE IN REVERSE. NOW IT IS USING UP TO 5/6 RAMS TO SHIFT GEARS. I TOOK IT TO A TRANSMISSION SHOP AND IT MISSING ALL OF ITS 3RD GEAR. I HAVE FOUND OVER 280 COMPLAINT ABOUT THIS SAME ISSUE ON THE SAME MAKE AND MODEL AND THAT'S JUST ON ONE WEBSITE. I BELIEVE THIS IS VERY DANGEROUS AND AS A NEW MOTHER AM WONDERING WITH ALL THE COMPLAINTS IS THIS CAR SAFE? I DON'T BELIEVE IT IS. THE TRANSMISSION IN THIS CAR NEEDS TO BE RECALLED. THIS IS NOT JUST ONE INSTANCE OF BAD LUCK. THIS IS HAPPENING REPEATEDLY WITH THE SAME VEHICLE! I HOPE IT DOESN'T TAKE SOMEONE GETTING HURT FOR SOMETHING TO BE DONE ABOUT THIS. THANK YOU FOR LOOKING INTO THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329305May 7, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
OVERDRIVE LIGHT FLASHING LATE SHIFTING HIGH RPMS HARD SHIFTING. A COMMON COMPLAINT FOR THIS VEHICLE. FORD SAYS TOUGH LUCK TO A 3-5K FORD FIX WHICH WILL RECUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10329180May 6, 2010
WHEELS
APPARENTLY THERE IS A PROBLEM WITH THE HUBS AND BEARINGS ON THE 2002 FORD EXPLORER. I HAVE A "RUBBING SOUND", HAD IT CHECKED, AND WAS TOLD I HAVE TO REPLACE THEM. IT IS APPROXIMATELY, $1000.00 (LOWEST I COULD FIND) TO REPLACE THEM. FORD IS AWARE OF THE PROBLEM, THERE IS A TECHNICAL SERVICE BULLETIN ISSUED BY FORD (TSB 05-25-8, AND 051710) WHICH CLEARLY DESCRIBES THE BEARING ISSUE TO MECHANICS. UNFORTUNATELY FORD REFUSED TO ADDRESS THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328966May 5, 2010
WHEELS
LEFT REAR WHEEL BEARING FAILED DOING 65MPH, WHEEL LOST STABILITY, ALMOST LOST CONTROL OF THE CAR. RIGHT REAR WHEEL BEARING ALSO FAILED 5/3/2010. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328721May 4, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2002 EXPLORER SPORT O/D LIGHT BEGAN BLINKING WHEN I BOUGHT IT IN FEB 09. THE CAR HAS ABOUT 104,000 MILES ON IT. SOON AFTER I BOUGHT THE CAR, THE TRANSMISSION SLIPPED. I TOOK IT TO THE MECHANIC AND THEY COULD NOT REPRODUCE THE PROBLEM. ABOUT A YEAR LATER, 4/29/10, THE O/D LIGHT BEGAN BLINKING AGAIN. I HAD THE TRANSMISSION SERVICED AND A DIAGNOSTIC TEST RAN ON THE TRANSMISSION. THIS COST ABOUT $300. ON 5/3/10 I TOOK MY EXPLORER IN AGAIN BECAUSE THE LIGHT CAME BACK ON. THEY RAN ANOTHER TEST AND TOLD ME I WOULD HAVE TO GET THE TRANSMISSION REPLACED OR REBUILT BUT IT SHOULD LAST ME A LITTLE WHILE LONGER. THAT SAME EVENING MY CAR WOULD NOT SHIFT INTO GEAR. I HAD TO TURN THE CAR OFF AND TURN IT BACK ON TO GET IT INTO GEAR. I COULD NOT GO OVER 5MPH AND MY RPM'S WERE UNNATURALLY HIGH FOR THE SPEED I WAS TRAVELING. BY THE TIME I GOT UP THE HILL I WAS ON I COULD GO NO FURTHER. MY CAR WOULD NOT GO INTO ANY GEAR. I FINALLY HAD TO PARK ON THE SIDE OF THE ROAD IN THE MIDDLE OF THE NIGHT AND WALK HOME. I HAVE READ NUMEROUS COMPLAINTS (OVER 300) ON THE 2002 FORD EXPLORER TRANSMISSION AND THEIR POOR PERFORMANCE OR LACK THEREOF. A RECALL WOULD BE MUCH APPRECIATED, AS THIS DEFECT IN THE TRANSMISSION IS DUE TO POOR VEHICLE CONSTRUCTION, NOT TYPICAL WEAR AND TEAR. ALL MY FAMILY DRIVES IS FORD, HOWEVER AFTER THIS INCIDENT I DO NOT HAVE MUCH FAITH IN FORD. GIVEN THE OPPORTUNITY, I WOULD RATHER GO WITH A FOREIGN CAR NEXT TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328751May 4, 2010
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE VEHICLE WAS LEAKING COOLANT DUE TO A FAILURE WITHIN THE INTAKE MANIFOLD GASKET WHICH WAS CRACKED AND CORRODED. THE EXHAUST SYSTEM WAS ALSO FAULTY DUE TO THE GASKET PROBLEM. THE DEALER INFORMED THE CONTACT THAT THERE WAS A CLASS ACTION SUIT FOR THE INTAKE MANIFOLD. THE VIN WAS UNAVAILABLE AT THE TIME OF THE COMPLAINT. THE CURRENT AND FAILURE MILEAGES WERE 74,225.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328805May 4, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE ON A 2002 FORD EXPLORER 4 DOOR. TRANSMISSION FAILED AT 78,000 MILES AND WAS REBUILT BY CONDIT FORD IN NEWTON NJ AROUND JULY 2006. TRANSMISSION FAILURE AGAIN AT 128,000 MILES ON APRIL 9, 2010 AND WAS REBUILT BY FOXWORTH'S AUTO SERVICE IN GREENSBORO, NC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328808May 4, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE ON A 2002 FORD EXPLORER 4 DOOR. TRANSMISSION FAILED AT 78,000 MILES AND WAS REBUILT BY CONDIT FORD IN NEWTON NJ AROUND JULY 2006. TRANSMISSION FAILURE AGAIN AT 128,000 MILES ON APRIL 9, 2010 AND WAS REBUILT BY FOXWORTH'S AUTO SERVICE IN GREENSBORO, NC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328839May 4, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE, OD LIGHT FLASHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328887May 4, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER XLT. TRANSMISSION O/D LIGHT FLASHES AFTER VEHICLE WARMS UP. THIS AN INTERMITTENT PROBLEM. THIS MAY LEAD TO TRANSMISSION FAILURE. RESEARCH HAD FOUND THAT THIS MAY COST SEVERAL THOUSAND DOLLARS TO REPAIR AND MAY NOT FIX THE PROBLEM. THE VEHICLE HAS JUST OVER 100K MILES ON IT AND WE ARE NOT THE ORIGINAL OWNERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328898May 4, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
1. NORMAL DRIVING 2. BLINKING O/D OFF LIGHT, CHECK TRANSMISSION LIGHT, CHECK ENGINE LIGHT, TRANSMISSION BEGINS TO SLIP 3. REPLACED TRANSMISSION, STILL INTERMITTENT O/D OFF LIGHT BLINKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328612May 3, 2010
ENGINE AND ENGINE COOLING:ENGINE
2002 FORD EXPLORER LIMITED 4.6L V8. SPARK PLUG EJECTED FROM HEAD UPON START-UP. THIRD TIME THIS HAS HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328615May 3, 2010
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING APPROXIMATELY 35 MPH AND ATTEMPTING TO MAKE A SHARP LEFT TURN AND THE REAR OF THE VEHICLE SWERVED OUT OF CONTROL. HE WAS ABLE TO BRING THE VEHICLE TO A STOP WITHOUT INCIDENT AND NOTICED THAT THE PASSENGER'S SIDE REAR TIRE WAS SHREDDED WHICH CAUSED HIM TO LOSE CONTROL OF THE VEHICLE. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP. THE MECHANIC STATED THAT THE TWO REAR COIL SPRINGS WERE FRACTURED WHICH SHREDDED THE REAR PASSENGER SIDE TIRE. THE MECHANIC ALSO REPLACED THE TWO REAR TIRES, SPRING SET WITH STANDARD SUSPENSION, PINION SHAFT SEAL, TWO REAR RIMS AND BOTH REAR COIL SPRINGS. ALL REPAIRS WERE MADE AT THE OWNER'S EXPENSE. THE FAILURE MILEAGE WAS 51,898. UPDATED 06/29/10. *LJ UPDATED 09/21/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10328700May 3, 2010
WHEELS
DISCOVERED THE REAR HUB BEARINGS ON MY FORD 2002 EXPLORER WERE TOTALLY GONE, IN JANUARY 2010, STARTED WITH A LOUD ROAR IN THE BACK OF THE VEHICLE. THE AUTO MECHANIC STATED THAT THE WHEEL WAS VERY DANGEROUS AND WAS ABOUT TO COME OFF THIS CAR. I HAD THE REPAIR WORK DONE IMMEDIATELY, THEN TODAY, MAY 3 2010 NOTICED THE SAME ROAR, THE AUTO SHOP DEEMED IT THE SAME ISSUE, THE REAR HUB BEARINGS WERE REPLACED AGAIN ON MAY 3. THIS HAS TO BE STOPPED, THIS PROBLEM COULD BE VERY DANGEROUS. FMC NEEDS TO OWN UP TO THE PROBLEM. I WAS LUCKY TODAY, THE JAN 2010 REPAIR WAS UNDER AN EXTENDED WARRANTY, BUT I MIGHT NOT BE AS LUCKY THE NEXT TIME. I JUST PRAY IT'S A SAFE VEHICLE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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