Ford Explorer Complaints (1999)

1,441 consumer complaints on file.

#873965October 26, 2000
TIRES:TREAD/BELT
WHILE TRAVELING 65MPH LEFT REAR TIRE BLEWOUT. PRIOR TO BLOWOUT, HEARD A PLUMP. LOST CONTROL OF VEHICLE & ENDED UP IN AN EMBANKMENT. THEN, SLID BETWEEN TWO TREES AFTER GOING AIR BORNE. AIR BAGS DEPLOYED. DRIVER SUFFERED FRACTURED WRIST. TIRE HAD A "V" SHAPE IN TIRE TREAD. VEHICLE DECLARED TOTALED.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#735062October 24, 2000
TIRES:TREAD/BELT
ONE OF THE TIRES BEGAN TO SPLIT NEAR THE TOP OF THE TIRE BY THE THREAD I HAD ALL OF MY TIRES REPLACED BEFORE THEY CAUSE ME AN ACCIDENT I HAD NO HELP FROM FIRESTONE AFTER I HAD TRIED TO GET THEM REPLACED AT DIFFERENT FIRESTONE, STORES AROUND TOWN, IF FIRESTONE NEW ABOUT THE DEFECT AS I THINK THEY DID YOU SHOULD DO SOMETHING ABOUT IT NOW IM HAVING PROBLEMS GETTING MY REINBURSEMENT FROM THE TIRES I BOUGHT AND I GOT A LETTER FROM FIRESTONE TRYING TO PUT THE BLAME OF THE ACCIDENTS ON FORD OR ON THE AMOUNT OF AIR IN THE TIRE OR THAT THEY MIGHT HAVE BEEN NOT PROPERLY FIXED AFTER A FLAT AND THATS WHY THERE HAVE BEEN SO MANY ACCIDENTS INVOLVING THERE TIRE .*AK (DOT NUMBER: VDHL1PX019 TIRESIZE: 235 75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#873738October 24, 2000
WHEELS
WHEN PUTTING ON NEW TIRES CONSUMER NOTICED THAT WHEN WHEELS WERE WELDED THEY WAS NOT DOWN GRINDED SMOOTHLY. CONSUMER COULD SEE WHEELS MOVE SIDE TO SIDE. ALSO, WHEELS WERE VIBRATING VIOLENTLY . PLEASE PROVIDE FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#873558October 23, 2000
SUSPENSION
WHILE DRIVING 10- MPH , HAD STOPPED RAINING ABOUT 15 MINUTES EARLIER, VEHICLE HEADED TOWARDS THE HIGHWAY, AND SUDDENLY LOST CONTROL AND ROLLED OVER INTO AN EMBANKMENT. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#734875October 22, 2000
TIRES
ON MONDAY OCT 16, 2000 I WAS DRIVING HOME FROM WORK ON THE FREEWAY WHEN THE RIGHT REAR TIRE BLEW OUT. I WAS IN THE FAR LEFT LANE TRAVELING APPROXIMATELY 56 MPH. WHEN I HEARD THE TIRE BLOW I IMMEDIATELY TOOK MY FOOT OFF THE ACCELERATOR PEDAL AND ALLOWED THE VEHICLE TO COAST TO ABOUT 30 MPH. THEN I PROCEEDED TO USE THE BRAKES AND CHANGE LANES TO THE RIGHT SO I COULD GET ONTO THE SHOULDER AND PUT THE SPARE TIRE ON THE VEHICLE. I AM SUPRISED I DIDN'T DAMAGE THE RIM BY DRIVING ON IT. FORTUNATLEY NO ONE WAS INJURED AND NO ACCIDENT RESULTED FROM THIS INCIDENT. THE NEXT MORNING I DROVE BY A FIRESTONE DEALER TO COMPLAIN BUT THEY WERE CLOSED SO I WENT TO BOB TURNER'S FORD COUNTRY AND HAD THEM REPLACE ALL THE TIRES ON THE VEHICLE. WHEN I CALLED FIRESTONE ON TUESDAY THE 17TH, I WAS TOLD THAT I EITHER HAD A FLAT TIRE OR A LOW TIRE AND THAT IS WHAT CAUSED THE BLOW OUT. I KNOW THAT IS NOT TRUE BECAUSE I CHECK THE AIR PRESSURE IN MY TIRES EVERY SUNDAY BECAUSE I TRAVEL APPROXIMATELY 40 MILES A DAY ON THE FREEWAY. AND THE TIRE SHOWS NO SIGNS OF A PUNCTURE WOUND. THE TIRE BLEW OUT ON THE SIDEWALL AND THERE IS NO DAMGE TO ANY PART OF THE TREAD AREA OR SURFACE AREA THAT WOULD BE IN CONTACT WITH THE ROAD. IT IS JUST MY OPINION, BUT I BELIEVE THIS WAS A TOTAL TIRE FAILURE AND THAT FIRESTONE SHOULD REIMBURSE ME FOR THE COST OF REPLACING THE TIRES. IT IS MY UNDERSTANDING THAT THESE TIRES ARE NOT CURRENTLY ON THE RECALL LIST, BUT I THINK THEY NEED TO BE INCLUDED IN THE INVESTIGATION AND RECALLED BEFORE MORE PEOPLE ARE INJURED OR KILLED. ALSO, IN AN EARLIER PART OF THIS FORM YOU ASKED FOR THE DOT CODE. IT IS VERY HARD TO READ ON THE TIRE, BUT I BELIEVE THAT WHAT I ENTERED IS CORRECT. IF YOU HAVE ANY QUESTIONS PLEASE FEEL FREE TO CONTACT ME AT THE NUMBERS OR E-MAIL ADDRESS LISTED ABOVE IN THIS FORM. THANK YOU. AL PETROVA (DOT NUMBER: VNCU TIRESIZE: P255/70R16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734852October 21, 2000
SUSPENSION:FRONT:SHOCK ABSORBER
WHEN I HAD THE FIRESTONE TIRES REPLACED, THE MECHANOC SHOWED ME THE SHOCKS-THE DRIVER SIDE REAR WAS BADLY DAMAGED, THE PASSENGER REAR WAS DAMAGED, BUT NOT AS BAD AS THE DRIVER SIDE. THE FRONT SHOCKS WERE NOT DAMAGED. INTERESTING THAT (A)FORD EXPLORER(B)REAR LEFT SHOCK COMPLETELY BLOWN (C)REAR PASSENGER SHOCK DAMAGED BUT NOT AS BAD AS DRIVER SIDE (D)FRONT SHOCKS NOT DAMAGED (E)I BELIEVE THERE HAVE BEEN MORE PROBLEMS WITH FORD EXPLORER FIRESSTONE TIRES ON THE DRIVER SIDE REAR THAN ANY OTHER LOCATION. DESIGN DEFECT BY FORD?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556726October 20, 2000
TIRES:TREAD/BELT
CONSUMER WAS UNABLE TO HAVE FIRESTONE TIRES REPLACED IN A TIMELY MANNER AND PURCHASED FIVE NEW TIRES FROM A COMPETITOR, CONSUMER REQUEST RIMBURSEMENT. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556719October 20, 2000
TIRES:TREAD/BELT
CONSUMER REPLACED TIRES PRIOR TO RECALL NOTICE 00T-005 AND REQUEST REIMBURSEMENT. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#556757October 20, 2000
TIRES:TREAD/BELT
FIRESTONE WILDERNESS AT TIRES EXPERIENCED TREAD SEPARATION AND BLOWOUT WHILE DRIVING, CONSUMER IS REQUESTING REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734798October 20, 2000
TIRES:TREAD/BELT
BELT AND TREAD SEPARATION NOTED WHILE REFUELING. REPLACED TIRE. NO RESPONSE FROM FORD OR FIRESTONE ON DEFECTIVE TIRE. (DOT NUMBER: VNDL1PX239 TIRESIZE: P255/70R16)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734809October 20, 2000
TIRES
WHEN I INSPECTED MY TIRES IN RESPONSE TO THE FIRESTONE ISSUE, I FOUND THAT ALL FOUR TIRES PLUS THE SPARE WERE CRACKED AT THE INTERSECTION OF THE SIDEWALL AND THE TREAD...ALL THE WAY AROUND THE TIRE. FIRESTONE REPLACED THESE TIRES WITH THE SAME MAKE FOR NO COST UNDER THE WARRANTY. SO FAR, NO PROBLEM WITH THE NEW TIRES, WHICH WERE INSTALLED ON OCTOBER 13, 2000. (TIRESIZE: P255/70R16)( DOT NUMBER: TIRE SIZE: P255/70R16 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734819October 20, 2000
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
NO SUMMARY
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#556456October 19, 2000
TIRES:TREAD/BELT
WHILE DRIVING ONE OF THE TIRES SPLIT IN THE SIDEWALL, CONSUMER WAS ON A WAITING LIST BUT DECIDED TO REPLACED ALL FOUR RECALLED TIRES AND SPARE WITH A DIFFERENT BRAND BECAUSE THE DEMAND FOR THAT TIRE WAS SO HIGH THAT THE INVENTORY IN HER CITY WAS LOW, CONSUMER REQUEST REIMBURSEMENT FOR ALL FIVE TIRES. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734777October 19, 2000
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
WHEN I ENTERED MY TRUCK I SMELL A SULFUR BURNING SMELL, WHEN I STARTED THE TRUCK I NOTICED THE INTERIOR DOME LIGHT LIT AND SMOKE POURING OUT OF THE SOCKET ASSEMBLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#873339October 18, 2000
STRUCTURE:BODY:TAILGATE
CONSUMER WENT TO OPEN DRIVER'S SIDE LIFTGATE, AND IT HAS TORN THROUGH THE METAL. THEN, ON THE PASSENGER'S SIDE IT BEGAN TO DO THE SAME THING. DEALERSHIP WAS AWARE OF PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#873346October 18, 2000
TIRES:TREAD/BELT
PE00 020; CONSUMER WAS TRAVELING ABOUT 50MPH ON HIGHWAY AND IT WAS RAINING , HE LOST CONTROL OF VEHICLE AND HIT AN ENBANKMENT. VEHICLE ROLLED OVER THREE TIMES AND LANDED INTO THE WATER. FRONT DRIVER'S SIDE TIRE TREAD HAD SEPARATED FROM WHEEL. THERE WERE NO INJURIES. FORD HAS BEEN NOTIFIED FOUR TIMES. TIRES WERE FIRESTONE, WILDERNESS#,16INCH TIRES.*AK THE VEHICLE WAS TOTALLED. *YH
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#873269October 18, 2000
TIRES:TREAD/BELT
ORIGINAL FIRESTONE ATX TIRES ON VEHICLE , FORD EXPLORER 1999, P23575R15. DRIVER'S SIDE FRONT TIRE BLEWOUT AT 75 MPH, TREAD SEPARATED, AND CONSUMER HAD TO RIDE ON THE WHEEL. FIRESTONE REFUSED TO PAY FOR THE TIRE AND WHEEL REPLACEMENT.*AK DOT # VOHL1PY498. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#873244October 18, 2000
TIRES:SIDEWALL
FIRESTONE WILDERNESS AT TIRES P255/70R16, DOT VNCU, HAVE SLITS ON THEM, CONSUMER COULD SEE TIRE FABRIC FROM INSIDE THE SIDEWALL, THE SLITS UN VERTICALLY UP THE SIDEWALL TOWARD THE TREAD. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#873257October 18, 2000
WHEELS:RIM
RIM HAS A MANUFACTURER DEFECT THAT CAUSES AIR PRESSURE TO LOWER AFTER A LONG DRIVE, AND RIMS GETTING HOT. LEAK WOULD START AFTER PARKING DUE TO HEATED RIM. DEALER HAS BEEN CONTACTED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#734500October 17, 2000
TIRES, POWER TRAIN:AUTOMATIC TRANSMISSION
THIS 99 FORD EXPLORER HAS HAD MULTIPLE PROBLEMS, AS LISTED. CONTACTED MANUFACTURER, THEY DIRECTED ME BACK TO THE DEALER. THIS IS THE MOST UNRELIABLE VEHICLE I HAVE EVER OWNED, AND IT'S ONLY 18 MONTHS OLD. *AK (TIRESIZE: P23575R15)( DOT NUMBER: TIRE SIZE: P23575R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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