Ford Explorer Complaints (1999)

1,441 consumer complaints on file.

#746920June 16, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
MOVING APPROX 5MPH IN PARKING LOT - TRUCK STARTED TO STALL - PRESSED ACCELERATOR - THROTTLE ENGAGED FULL OPEN - RUNNING INTO TRUCK IN FRONT OF US. HAD TO PUT VEHICLE IN NEUTRAL & TURN OFF ENGINE TO STOP FORWARD MOTION. BRAKES WOULD NOT HOLD. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#746818June 14, 2001
VISIBILITY:WINDSHIELD WIPER/WASHER
I HAVE LET THE DEALERSHIP KNOW. AND THEY ARE GOING TO CHECK THE WIPERS AND CRUISE CONTROL WHEN I GO IN FOR MY NEW TIRES THROUGH THE TIRE RECALL FOR FIRESTONES WILDNERNESS AT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#561596June 13, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
THE CONSUMER DOES NOT WANT RECALL 00V-395 PERFORMED WHICH WOULD REPROGRAM THE PCM ONLY TO ALLOW THE VEHICLE TO GO 74.6 MILES PER HOUR AS TO NOT CAUSE TIRE FAILURE, THE CONSUMER IS UNHAPPY WITH THIS RECALL AND THINKS IT WILL BE A NUISANCE IN PASSING SITUATIONS, FORD STATED THIS WAS A MANDATORY REPAIR AND THAT IT WOULD BE PERFORMED WITHOUT THE CONSUMERS APPROVAL IN THE EVENT THAT THE VEHICLE IS TAKEN TO THE DEALER FOR SERVICE. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746711June 12, 2001
STEERING:RACK AND PINION:RACK
ON JULY 7, 2000, WHILE TRAVELING ON IH-10 FROM SAN ANTONIO, TX TO MY HOME IN KERRVILLE, AT APPROXIMATELY 70 MPH, MY EXPLORER DEVELOPED AN UNCONTROLLABLE WOBBLE, BEST DESCRIBED AS A TIRE LOSING AIR PRESSURE. THE VEHICLE WAS TAKEN TO KEN STOEPEL FORD INC WHERE SEVERAL TESTS WERE PERFORMED, THE SHORT RACK (PART OF THE POWER STEERING) WAS REPLACED AND THEN THE FIRESTONE TIRES WERE REPLACED. THE VEHICLE CONTINUES TO HAVE A WOBBLE/WANDER PROBLEM AT HIGHWAY SPEEDS AND IT CONSTANTLY PULLS/DRIFTS TO THE LEFT. KEN STOEPEL FORD INC'S RATIONALE FOR FIRST REPLACING THE SHORT RACK WAS THAT THEY THOUGHT THE WOBBLE WAS CAUSED BY AN OVERLY SENSITIVE POWER STEERING PROBLEM. SINCE JULY 7 THE VEHICLE HAS BEEN IN THE SHOP FIVE (5) TIMES FOR THE SAME PROBLEM,AND EACH TIME, ALL THEY HAVE CHECKED IS THE FRONT END ALIGNMENT. IF ANYTHING, THE PROBLEM IS JUST AS BAD AND MORE CONSTANT THAN THE JULY 7 INCIDENT. A FORD FIELD SERVICE ENGINEER WAS DISPATCHED TO KERRVILLE ON MAY 30, 2001 AND ALL HE CHECKED WAS THE ALIGNMENT AND DID NOT WISH TO CONSULT WITH ME REFERENCE THE STEERING PROBLEM. KEN STOEPEL FORD INC NOW REFUSES TO PERFORM ANY ADDITIONAL WORK ON THE STEERING PROBLEM EVEN THOUGH THE PROBLEM SURFACED WITHIN THE FIRST YEAR OF OWNERSHIP AND THE VEHICLE HAS MORE THAN FIFTEEN (15) MONTHS OF WARRANTY REMAINING. THEY MAINTAIN THE PROBLEM NOW RESTS BETWEEN FORD MOTOR COMPANY AND ME. TO THIS DATE, FORD MOTOR COMPANY IS UNRESPONSIVE TO THIS STEERING PROBLEM WHICH I VIEW AS A SERIOUS SAFETY DEFECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746437June 5, 2001
VISIBILITY:WINDSHIELD WIPER/WASHER
WINDSHIELD WIPER OPERATED FROM VERY SLOW TO FAST WHEN THE SETTING WAS ON FAST. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889703June 4, 2001
STEERING
STEERING IS UNSTABLE TRAVELING. EXCESSIVE SWAY, POOR CONTROL. DEALERSHIP IS AWARE OF THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889726June 4, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
VEHICLE IS A 2WHEEL DRIVE VEHICLE BUT IT HAS A 4 WHEEL DRIVE SYSTEM INSIDE OF VEHICLE. ABS BRAKING SYSTEM LIGHTS COMES ON WHEN APPLYING BRAKES. DEALERSHIP IS AWARE OF PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746121May 30, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889234May 29, 2001
SUSPENSION
WHILE DRIVING AT 45 MPH AND ABOVE VEHICLE WANDERS ALL OVER THE ROAD, AND IS VERY DIFFICULT TO CONTROL. THIS WANDERING IS WORSE UNDER WINDY CONDITIONS. CONSUMER HAS CONTACTED DEALERSHIP, AND WAS INFORMED THAT VEHICLE' HANDLING IS TYPICAL OF SPORT UTILITY VEHICLES. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#746087May 29, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, POWER TRAIN:AUTOMATIC TRANSMISSION
ENGINE KNOCKING REPLACE AND NOW THE NEW ENGINE IS KNOCKING TRUCK IS IN THE SHOP NOW . FORD SAID THAT THERE IS NO WARRANTY ON THE REPLACE ENGINE. FORD KNOWS THAT THERE IS A PROBLEM WITH THE ENGINES IN THERE FORD EXPLORER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889182May 25, 2001
TIRES:TREAD/BELT
PE00 020; REAR TIRE TREAD SEPARATED FROM TIRE. GENERAL TIRE, 15INCH. DEALERSHIP WAS AWARE OF PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889196May 25, 2001
SUSPENSION:FRONT:WHEEL BEARING, POWER TRAIN:AXLE ASSEMBLY
WHILE TRAVELING AT APPROXIMATELY 20 MPH VEHICLE WAS MAKING A RUMBLING NOISE, AND VEHICLE WAS BEING PULLED TO RIGHT. CONSUMER SUDDENLY LOST CONTROL OF STEERING AND BRAKES. CONSUMER WAS ABLE TO BRING VEHICLE TO A STOP. DEALERSHIP EXAMINED VEHICLE, AND DETERMINED THAT FRONT WHEEL BEARINGS HAVE BLOWN APART, AND AXLE POPPED WHICH RESULTED IN LOSS OF STEERING AND BRAKES. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889094May 24, 2001
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, VEHICLE SPEED CONTROL:LINKAGES
THROTTLE HAS GOTTEN HARDER AND HARDER TO PRESS DOWN. IT FEELS LIKE A BRICK UNTIL STEPPING DOWN ON IT TO GO, THEN IT MAKES VEHICLE GO FASTER THAN INTENEDED. DEALER STATED THAT THROTTLE BODY NEEDED TO BE REPLACED DUE TO A MALFUNCTION.*AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#889004May 23, 2001
AIR BAGS
AIR BAG LIGHT WOULD FLASH ON AND OFF IN DASHBOARD. CONSUMER TOOK VEHICLE TO A LOCAL DEALERSHIP. THEY STATED THAT WIRING HARNESS CONNECTED TO AIR BAG MODULE EXPERIENCED AN ELECTRICAL SHORT. NOTE: CONSUMER WAS FORCED TO SIGN A PAPER FROM DEALERSHIP RELEASING DEALER OF ANY LIABILITY IF AIR BAGS WERE TO DEPLOY BEFORE VEHICLE WOULD BE TURNED OVER TO CONSUMER. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS/STATEMENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#745669May 22, 2001
TIRES
I WANTED TO LET SOMEONE KNOW THAT I AGREE WITH BRIDGESTONE, THAT IT IS NOT THE COMPLETE FAULT OF THEIR TIRES AND THE FAULT MUST ALSO BE WITH THE EXPLORER ITSELF. I HAVE HAD NUMEROUS PROBLEMS WITH THE TIRES AND EVEN WENT AS FAR AS TO PROCEED WITH THE LEMON LAW, WHICH YOU CAN LOOK UP IN FLORIDA TO SEE THE SPECIFICS. OF COURSE FORD BLAMED THE TIRES WHICH THEY REPLACED WITH MICHELIN'S. I STILL HAVE THE SAME SHAKING AND VIBRATION PROBLEMS I HAD WITH THE FIRESTONE TIRES. FORD SAID THAT THE EXPLORER'S RIDE THAT WAY AND TRIED TO TELL ME THAT WHAT I WAS FEELING WAS "NORMAL". TO ME, THIS IS A TOTAL LACK OF SAFETY CONCERN FOR ME OR ANY OTHER PERSON THAT PURCHASES THEIR PRODUCT. WHAT IF MY TIRES HAD BLOWN OUT ON THE HIGHWAY BEFORE THEY WERE REPLACED AFTER COMPLAINING TO THEM FOR MONTHS? THEY PUT MY LIFE IN JEOPARDY. ON TOP OF THAT, I HAD MY OIL CHANGED THE OTHER DAY AND FOUND THAT THEY NEVER REPLACED THE SPARE, WHICH TURNED OUT TO BE A RECALLED TIRE, SO I CAN ASSUME THAT THE OTHER 4 WERE RECALLED ALSO. IT WAS REPLACED BY THE DEALER WHO PERFORMED THE OIL CHANGE. I HONESTLY DO NOT FEEL SAFE DRIVING THIS VEHICLE EVEN WITH DIFFERENT TIRES BECAUSE IT STILL SHAKES AND VIBRATES PRETTY BAD AT HIGHWAY SPEEDS AND I JUST HAD THE TIRES ROTATED, BALANCED AND ALIGNED. I HONESTLY FEEL THAT THERE IS SOMETHING MECHANICALLY WRONG WITH THE VEHICLE. I ALSO FEEL THAT I SHOULD HAVE WON WITH THE LEMON LAW, AND THAT SOMETHING SHOULD BE DONE FOR HAVING JEOPARDIZED MY LIFE FOR MONTHS BEFORE THEY CHANGED OUT THE TIRES AND ALSO BECAUSE IT STILL HAS THE SAME PROBLEMS. OF COURSE, ALL THE NEWS ABOUT THE RECALLED TIRES CAME AFTER I HAD COMPLETED THE LEMON LAW ACTION AGAINST FORD. I FEEL THAT FORD WAS GROSSLY NEGLIGENT WITH REGARDS TO MY PERSONAL SAFETY AND IF THERE IS GOING TO BE SOMETHING DONE ON THAT LEVEL, I WOULD LIKE TO BE INVOLVED. NOTHING HAS HAPPENED YET, BUT I DO NOT FEEL SAFE IN THE VEHICLE AND IT DOES FEEL LIKE THE TIRES ARE GOING TO COME OFF WHEN I AM ON THE HIGHWAY (TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#561273May 18, 2001
TIRES:TREAD/BELT
PRIOR TO RECALL NOTIFICATION CONSUMER TOOK VEHICLE IN FOR SERVICE FOR MAINTENANCE AND WAS ADVISED BY TECHNICIAN THAT ALL FOUR TIRES NEEDED TO BE REPLACED BECAUSE OF EXTREME WEAR, CONSUMER WAS THEN NOTIFIED OF RECALL MONTHS LATER, AND NOW IS REQUESTING REIMBURSEMENT FOR THE TIRES, CONSUMER WAS ADVISED BY FIRESTONE THAT THE SERIAL NUMBERS FOR THE OLD TIRES WERE NEEDED, C0NSUMER STATED HE DID NOT HAVE THE SERIAL NUMBER NOR DID THE MECHANIC THAT REPLACED THE TIRES, HOWEVER CONSUMER WAS STILL IN POSSESSION OF THE SPARE TIRE WHICH CONTAINED THE SERIAL NUMBER, ONCE THAT WAS GIVEN TO FIRESTONE, CONSUMER WAS THEN ADVISED THAT NOTHING COULD BE DONE SINCE THE REPLACEMENT TIRES WERE NOT REPLACED BY AN AUTHORIZED BRIDGESTONE/FIRESTONE DEALER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#888416May 16, 2001
VEHICLE SPEED CONTROL:LINKAGES
CONSUME R WAS TRAVELING ABOUT 65MPH ON HIGHWAY AND VEHICLE STARTED SPEEDING UP TO 75/TO 80MPH . HE REACHED OVER AND PULLED ACCELLERATOR PAD TO STOP VEHICLE. DEALERSHIP WAS AWARE OF PROBLEM.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#561134May 10, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CONSUMER STATES VEHICLE STALLS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#887671May 8, 2001
ENGINE AND ENGINE COOLING:ENGINE
CAMSHAFT CHAIN MALFUNCTIONED, CAUSING ENGINE TO FAIL. *AK CONSUMER STATES CAMSHIFT TENSIONER FAILED, CAMSHAFT CHAIN SLIPPED, CAMSHAFT WENT OUT OF TIME, PISTONS BUMPED VALVES, ENGIEN FAILED ABRUBTLY ON HILL ENDANDERING PASSENGERS, ENGINE WAS RECALLED PREVIOUS YEARS ON DIFFERENT MODELS, CONSUMER STATES MANUFACTURER DOES NOT WANT TO ACKNOWLEDGE SAME FAILURE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#887614May 7, 2001
TIRES
WAS FILLING VEHICLE WITH FUEL AND NOTICED REAR LEFT TIRE HAD CRACKS WHERE TREAD & CASING MEET. TOOK TO MECHANIC, INFORMED CONSUMER THAT TIRES WERE DEFECTIVE. HAD ALL 4 TIRES EXCHANGED. FIRESTONE, WILDERNESS AT, P235/75R16 DOT CODE WZHL 1PY119, HAD 16,000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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