Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10375130January 7, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL*THE CONTACT OWNS A 2002 FORD EXPLORER EXT WAGON. THE CONTACT THAT STATED THAT UPON PURCHASING THE VEHICLE HE NOTICED THAT THE TRANSMISSION WOULD SHIFT IN AN AWKWARD MANNER. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO INFORMED HIM THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE FAILURE SUDDENLY RECURRED AND HE HAD TO REPLACE THE TRANSMISSION. HE ALSO STATED THAT 3 OUT OF 4 WINDOW REGULATORS HAVE FAILED. THE WINDOWS ARE NOT WORKING NORMALLY. THE LIFTGATE IN THE REAR OF THE VEHICLE WAS FRACTURED WHICH MADE IT DIFFICULT TO OPEN. THE VEHICLE HAD ONLY BEEN REPAIRED FOR THE TRANSMISSION AND THE 3 WINDOW REGULATORS. THE FAILURE MILEAGE WAS APPROXIMATELY 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374688January 4, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2002 FORD EXPLORER O/D LIGHT IS BLINKING, AS MANY OTHER FORD EXPLORER OWNERS I AM AFRAID THIS IS A SERIOUS TRANSMISSION PROBLEM, I WANT FORD TO BE LIABLE TO ADDRESS THIS PROBLEM OF SUCH A BIG MAGNITUDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373845January 3, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH THE OVERDRIVE AND SERVICE WARNING LIGHTS ILLUMINATED AS THE VEHICLE BEGAN TO LOSE POWER. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE THE TRANSMISSION CONVERTER BODY WAS REBUILT. IN ADDITION, REPAIRS WERE MADE TO THE OVERDRIVE PISTON, OVERDRIVE SPEED SENSOR, OVERDRIVE BAND, CARRIER PLANTER, AND REVERSE BOARD BUSHING. THE MECHANIC ALSO REPLACED THE TRANSMISSION FLUID. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THERE WERE NO RECALLS FOR THE FAILURE AND WOULD NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS 61,411 AND THE CURRENT MILEAGE WAS 61,445. UPDATED 2/28/11 *CN UPDATED 06/03/11*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373972January 3, 2011
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THE CONTACT STATED THAT THE HINGES ON THE LIFTGATE STRUT FRACTURED CAUSING THE GLASS TO SHIFT SIMILAR TO THE FAILURE LISTED UNDER NHTSA CAMPAIGN ID NUMBER: 04V442000 (STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS). THE MANUFACTURER WAS NOTIFIED WHO INFORMED THE CONTACT THAT HIS VEHICLE WAS NOT INCLUDED IN THE RECALL AND OFFERED NO ADDITIONAL ASSISTANCE. THE DEALER WAS NOT INFORMED OF THE FAILURE NOR WAS THE VEHICLE REPAIRED. THE CURRENT AND FAILURE MILEAGE WAS APPROXIMATELY 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374040January 3, 2011
SUSPENSION:REAR
LEFT SIDE COIL SPRING SNAPPED SUDDENLY WHILE CAR WAS PARKED IN DRIVEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373641December 31, 2010
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL
ACCELERATOR PEDAL WAS HARD TO PRESS, RPM REMAINED HIGH 3000 - 4000. EVENTUALLY THE CAR WOULD NOT STOP, ACCELERATOR WAS STUCK - GO WAS GOING 70 MPH. HAD TO STRUT OF ENGINE MECHANIC REPLACE ACCELERATOR CABLE - NOTED CABLE WAS KINKED AND FRAYED - VERY DANGEROUS AND THAT I SHOULD REPORT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373547December 30, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2002 FORD EXPLORER TRANSMISSION FAILED. I WAS TRAVELING ON AN ON RAMP. WHEN THE O/D LIGHT STARTED TO FLICKER AND THERE WAS A SUDDEN POWERFUL JERK. IT WAS SIMILAR TO GETTING REAR ENDED. THE FAILURE OCCURS ABOVE 35 MPH. THE CONSEQUENCES ARE SUDDEN UNCONTROLLABLE JERKS. IN ORDER TO CORRECT THE FAILURE THE TRANSMISSION MUST BE REBUILT FOR A VEHICLE UNDER 80,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373306December 29, 2010
EQUIPMENT:MECHANICAL, POWER TRAIN
THE TRANSMISSION IN OUR 2002 FORD EXPLORER EDDIE BAUER STARTED FLASHING THE OD LIGHT @94,000 MILES TOOK IT TO FORD THEY SAID THE VALVE BODY AND TORQUE CONVERTER WAS BAD, FORD REPLACED THE ITEMS ABOVE FOR 2600 DOLLARS PROBLEM WENT AWAY FOR 10, 000 MILES PROBLEM IS BACK TORQUE CONVERTER AND VALVE BODY NEEDSTO BE REPLACED AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10374166December 29, 2010
POWER TRAIN
AUTOMATIC TRANSMISSION NEEDS REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10373349December 29, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WE PURCHASED A USED 2002 EXPLORER LTD. IN JULY 2010. THE CAR HAD 62,500 MILES ON IT AND LOOKED TO BE IN GREAT SHAPE. THE PREVIOUS OWNER HAD ALL THE SERVICE PAPERS AND WE CHECKED CARFAX AND WE SAW NO REASON NOT TO PURCHASE THE CAR. WE SHOULD HAVE CHECKED CARCOMPLAINTS.COM THOUGH. AS I WRITE THIS, THE TRANSMISSION HAS FAILED. ACCORDING TO WHAT I READ ON THE INTERNET THIS IS A MAJOR PROBLEM FOR EARLY 2000'S FORD EXPLORERS. HOW CAN I SHELL OUT $2500 OR MORE FOR A NEW TRANSMISSION?? FORD SHOULD BE HELD RESPONSIBLE FOR PRODUCING THIS LEMON'THAT I HAVE ONLY OWNED 5 MONTHS. ARE THERE ANY CLASS ACTION LAWSUITS BEING FILED AGAINST FORD MOTOR COMPANY FOR THIS PROBLEM? I WOULD BE INTERESTED IN PARTICIPATING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372060December 22, 2010
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THE CONTACT STATED THAT SHE NOTICED THAT THE REAR LIFTGATE LATCH HINGES WERE FRACTURED AND CAUSING THE LIFTGATE TO IMPROPERLY SECURE THE GLASS. THE VEHICLE WAS INSPECTED BY THE DEALER AND INFORMED THE CONTACT THAT SHE WOULD NEED TO REPLACE BOTH HINGES ON THE REAR LIFTGATE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 125,000. UPDATED 03/15/11*LJ UPDATED 11/28/11 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10372143December 22, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER XLS, DRIVING O/D LIGHT CAME ON AND TRANSMISSION STARTED FAILING TO SHIFT CORRECTLY, NEEDS COMPLETE TRANSMISSION REBUILD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371868December 20, 2010
EXTERIOR LIGHTING
BRAKE LIGHT SWITCH INOPERATIVE (STAYS STUCK ON). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371124December 17, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER - EDDIE BAUER EDITION. TRANSMISSION O/D LIGHT TURNED ON WHEN DRIVING UP A HILL. CAR HAS LESS THAN 80,000 MILES ON IT! READ THE HUNDREDS OF COMPLAINTS ABOUT OTHER 2002 FORD EXPLORERS: HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2002/TRANSMISSION/O_D_LIGHT_IS_BLINKING.SHTML PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370758December 15, 2010
STRUCTURE:BODY
I OWN A 2002 FORD EXPLORER, THERE ARE CRACKS ON THE BACK PANEL BELOW THE REAR WINDOW, THESE SEEM TO HAPPEN IN COLD WEATHER. I HAVE SEEN MANY OTHER FORD EXPLORERS WITH SIMILAR CRACKS. I GOT AN ESTIMATE AND IT IS 1500.00 TO FIX. FORD SHOULD FIX THIS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370550December 14, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING AND MY OD LIGHT STARTED FLASHING. A FEW MILES LATER MY CARS RPMS WENT UP AND MY CAR SLOWED DOWN, CAUSING MY TO QUICKLY PULL OVER TO THE SIDE OF THE ROAD TO AVOID BEING REAR ENDED. I TRIED TO DRIVE IT TO THE STORE A FEW DAYS LATER AND I GOT ABOUT 1/4 OF A MILE DOWN THE ROAD WHEN I HEARD A LOUD NOISE AND THE CAR DID THE SAME THING. I HAVE MY CAR SITTING IN THE DRIVE WAY WAITING TO GET IT INTO BE LOOKED AT. SINCE THIS IS THE SECOND TIME THAT THIS HAS HAPPENED IN UNDER TWO YEARS, I KNOW THAT THE TRANSMISSION IS HAVING ISSUES AND MORE THAN LIKELY I WILL HAVE TO HAVE IT REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370598December 14, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER, 274K MILES. TRANSMISSION BEGAN MAKING GRINDING NOISE; HAD IT REBUILT BY A REPUTABLE TRANSMISSION SHOP. SHORTLY THEREAFTER, IF BRAKING HARD, THE ENGINE JUST STOPS AND ALL POWER IS LOST. THIS HAS HAPPENED SEVERAL TIMES, YET IT STARTS RIGHT BACK UP WHEN I TURN THE IGNITION KEY. MECHANIC CANNOT GET ANY CODES TO SHOW UP. SIX MONTHS LATER, OVERDRIVE OFF LIGHT FLICKERS OR FLASHES FAIRLY REGULARLY, SHIFTING BETWEEN GEARS IS ROUGH AND IT WON'T STAY IN OVERDRIVE. ONCE REACHING OVERDRIVE, IT BECOMES 'MUSHY' AND SLIPS BACK AND FORTH, LOSING SPEED WHILE RPMS BOUNCE BETWEEN 1,500 AND 3,000. TRANSMISSION SHOP HAS CHECKED IT AGAIN, SAYS IT IS AN ELECTRICAL ISSUE AND THAT I NEED TO TAKE IT TO THE DEALER. DEALER CLAIMS THAT THERE IS ONLY ONE RECALL OUT ON THIS CAR AND IT IS FOR THE SPEED (CRUISE) CONTROL AND THAT THIS WOULD NOT HAVE ANY EFFECT ON THE TRANSMISSION. 4X4 HIGH LIGHT FLASHES WHENEVER THE TRANSMISSION SHOULD BE GOING INTO OVERDRIVE, BUT THAT EVENTUALLY STOPS. I'VE HAD TO RESORT TO DRIVING WITH OVERDRIVE TURNED OFF, WHICH IS THE ONLY WAY I CAN GET THE TRANSMISSION TO OPERATE SMOOTHLY WITHOUT ALL OF THE LIGHTS. THIS CAUSES ME TO HAVE TO RUN THE CAR AT HIGHER RPMS AND DECREASED FUEL EFFICIENCY. I HAVE AN APPOINTMENT AT THE DEALERSHIP TOMORROW FOR THE RECALL AND I'M HOPING THAT MAYBE THERE IS SOMEONE THERE WHO IS HONEST ENOUGH TO HELP. WENT TO ANOTHER TRANSMISSION SHOP WHO INFORMED ME THAT THIS IS A VERY WELL-KNOWN PROBLEM, THAT THEY REBUILD THESE TRANMISSIONS REGULARLY AND THAT FORD HASN'T ACKNOWLEDGED ANY FORM OF RESPONSIBILITY OR EVEN A REPAIR SOLUTION FOR THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370351December 13, 2010
STRUCTURE:BODY
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE PARKED, SHE NOTICED A LARGE CRACK FROM THE REAR LIFTGATE PANEL GOING DOWN. THE VEHICLE HAD NOT BEEN INSPECTED OR REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 65,916.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10370419December 13, 2010
STRUCTURE:BODY
ON THE AFTERNOON OF DEC. 10, 2010 AT APPROXIMATELY 2:45 PM I NOTICED A LARGE CRACK ON THE REAR PANEL OF MY '02 FORD EXPLORER - EDDIE BAUER ED. I HAD ASSUMED THAT THIS WAS VANDALISM AND REPORTED IT TO THE POLICE DEPARTMENT. ON MONDAY I GOOGLED THE DESCRIPTION OF THE DAMAGE TO MY VEHICLE AND COME TO FIND OUT THAT IT WAS ACTUALLY A DEFECT IN FORD EXPLORERS - '02 - '04. I CONTACTED THE FORD COMPANY WHO TOOK MY COMPLAINT AND REFERRED ME TO MY NEAREST FORD DEALERSHIP. IN SPEAKING WITH THE REP AT THE DEALERSHIP THEY INFORMED ME THAT THIS WAS NOT A "SAFETY DEFECT" AND THEY COULD NOT DO ANYTHING ABOUT IT. I WAS TOLD THAT THE ESTIMATED COST WOULD BE BETWEEN $450-500. I ALSO READ THAT BACK IN 2006 WHEN THIS DEFECT OCCURRED THAT FORD WAS PROVIDING A "SPECIAL ASSISTANCE OUT-OF-WARRANTY" ON EXPLORERS WHERE THEY WOULD PAY ALL BUT $100. NOW APPARENTLY SINCE JAN. 2007 THEY HAVE STOPPED THIS AND NOT THE OWNERS ARE TO PAY FOR THE FULL COST OF THE REPAIR. I DO NOT SEE THIS AS BEING FAIR DUE TO THE FACT THIS DAMAGED WAS NOT DUE TO MY OWN DOING OR ANOTHER PARTY. FORD SHOULD BE RESPONSIBLE FOR THIS REPAIR IF NOT ALL, AT LEAST HALF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10371290December 12, 2010
POWER TRAIN
AUTOMATIC TRANSMISSION EXPERIENCED COMPLETE FAILURE OF BAND(S) FOR GEARS 3-4. DEALER OFFERED REPAIR FOR ABOUT $2000, BUT NOT RECOMMENDED AS ONLY RECEIVE 12 MONTH / 12K MILE WARRANTY FOR REPLACED PARTS AND NO LABOR AND NOT TRANSFERABLE. OPTED FOR TOTAL REPLACEMENT WITH FORD AUTHORIZED REMANUFACTURED COMPLETE TRANSMISSION FOR $3500 WITH 36 MONTH / UNLIMITED MILEAGE AND FULLY TRANSFERABLE. DIFFICULT TO ACCEPT A TRANSMISSION WOULD EXPERIENCE SUCH DRASTIC FAILURE WITH SO FEW MILES, NORMAL SUBURBAN DRIVING AND NO TRAILERING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Explorer