Ford Explorer Complaints (1999)

1,441 consumer complaints on file.

#756191December 30, 2001
SUSPENSION:FRONT
WHEN WE TOOK DELIVERY OF THE 2000 EXPLORER, THE FIRESTONE TIRES WERE INFLATED TO 20PSI. WE DISCOVERED THIS AFTER AN 800 MILE TRIP. WHEN INFLATED TO 30 PSI, THE RIDE IS TERRBLE! WHEN WE COMPLAINED TO THE DEALER ABOUT THE RIDE ON THE NEXT SERVICE TRIP, THEY GAVE US PAPER WORK STATING THE TIRE PRESSURE HAD BEEN ADJUSTED TO 30 PSI. THE RIDE WAS BETTTER ON THE 10 MILE TRIP HOME. CHECKING THE TIRE PRESSURE WHEN WE ARIVED HOME SHOWED THEM TO BE INFLATED TO 20 PSI. REINFLATING TO 30 PSI CAUSED THE BONE JARRING RIDE TO REOCCUR. BOTTOM LINE: FORD HAS A SUSPENSION PROBLEM THAT THEIR DEALERS ARE FIXING BY LOWERING TIRE PRESSURE TO 20 PSI. HOW MUCH OF THE FIRESTONE TIRE PROBLEM HAVE THE DEALERS CREATED TRYING TO SOVE CUSTOME RIDE COMPLAINTS?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001185December 28, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHLE DRIVING AT ANY SPEED VEHICLE COMPLETELY SHUTSDOWN WITHOUT WARNING, CAUSE UNKNOWN. PLEASE PROVIDE MORE INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001186December 28, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
AFTER VEHICLE HAS BEEN STARTED GEARS WILL NOT RELEASE FROM PARK. CAUSE IS UNKNOWN. PLEASE PROVIDE ANY MORE DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8000888December 18, 2001
AIR BAGS:FRONTAL
VEHICLE WAS INVOLVED IN A REAR END COLLISION THAT CONTRIBUTED TO A LIGHT POLE FALLING ON TOP OF VEHICLE'S HOOD. UPON IMPACT, AIRBAGS FAILED TO DEPLOY. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#755787December 18, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
CLAIMANT STATES THAT THE CAR WAS IN PARK, ENGINE OFF, AND THE EMERGENCY BRAKE WAS ENGAGED. CLAIMANT LEFT KEYS IN THE IGNITION AND PROCEDEED TO THE REAR OF VEHICLE. AFTER CLEANNG THE TAILGATE AREA, CLAIMANT WENT TO REMOVE KEYS. AT THIS POINT THE VEHICLE ROLLED BACKWARDS DOWN THE DRIVEWAY WITH CLAIMANT HALF IN THE CAR. VEHICLE HIT HUSBAND'S PARK CAR, AND CONTINUED INTO THE STREET WHERE IT STRUCK A NEIGHBOR'S MAILBOX, THUS THROWING THE CLAIMANT FROM THE VEHICLE. VEHICLE CONTINUED FOLLING DOWN A VERY STEEP HILL AND WENT OVER A CURB WHERE WE BELIEVED THE VEHICLE FLIPPED OVER. CLAIMANT WAS TAKEN TO EMERGENCY ROOM AND WAS X-RAY. FORTUNATELY, THERE WERE NO BROKEN BONES. CLAIMANT EASILY COULD HAVE BEEN KILLED OR SERIOUSLY WOUNDED BY THE VEHICLE. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#755375December 6, 2001
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
VEHICLE STALLED WHILE IN MOTION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755257December 4, 2001
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
WINDSHIELD WIPERS OPERATE INTERMITTENTLY WHILE DRIVING. WINDSHIELD WIPERS TURNED ON AND OFF AT WILL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899762November 30, 2001
AIR BAGS
AIR BAG LIGHT ON INSTRUMENT PANEL REMAINS ILLUMINATED. DEALERSHIP EXAMINED PROBLEM TWO TIMES UNDER WARRANTY BY SOLDERING AND RECRIMPING AIR BAG WIRING. THEN, THE PROBLEM HAS OCCURRED THREE TIMES OUTSIDE OF WARRANTY. *AK *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754846November 24, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
KNOCK IN ENGINE HAD TO DEALER 3 TIMES LAST TIME THEY DECARBONED ENGINE STILL KNOCKING WORSE THAN BEFORE NOW THEY SAY ITS A NORMAL SOUND DOESN,T SOUND NORMAL TO ME ANY RECOURCES I HAVE WOULD BE GREATLY APPRECIATED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754855November 24, 2001
INTERIOR LIGHTING, VEHICLE SPEED CONTROL
WHEN DRIVING AT NIGHT, ( THIS PROBABLY HAPPENS DURING THE DAY ALSO BUT ISN'T AS NOTICABLE) DASH LIGHTS, DOOR PANEL LIGHTS AND THE CRUISE CONTROL LIGHTS GO OUT FREQUENTLY. I TOOK THE CAR TO THE DEALERSHIP AND THEY WERE "UNABLE" TO DUPLICATE THE PROBLEM, AND KNOW OF NO RECALLS FOR THIS PROBLEM. THE LIGHTS HAVE SO FAR QUICKLY COME BACK ON. HOWEVER EACH TIME THEY GO OUT, THEY STAY OUT A LITTLE LONGER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754721November 20, 2001
EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT
WHILE WAITING TO MAKE A LEFT TURN, THE FLASHER TURNED ON SOLID (NO LONGER FLASHING) AND SMOKE CAME OUT OF THE TOP OF THE STEERING COLUMN AT THE EMERGENCY FLASHER BUTTON. SMOKE STOPPED WHEN I RETURNED THE SWITCH TO THE NEUTRAL POSITION. RIGHT TURN POSITION NOT AFFECTED. I REPLACED THE SWITCH ON MY OWN - PART COST APPROXIMATELY $60.00 AND NOW I UNDERSTAND THAT SOME OF THESE WERE SUBJECT TO A RECALL FOR THE SAME REASON (SHORT/ELECTRICAL FIRE) THAT I EXPERIENCED. I NEVER RECEIVED A RECALL NOTICE.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#899140November 14, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHEN TRAVELING OR TURNING THERE IS A HESITATION IN SAME DIRECTION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754197November 7, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754068November 4, 2001
VISIBILITY:WINDSHIELD WIPER/WASHER
GEM MODULE REPLACED TWICE! WIPERS ONLY WORK ON HIGH SPEED. DEALER WANTS TO REPLACE WIPER MOTOR AT MY EXPENSE! MY WIPERS WORKED WHEN I TOOK THEM IN FOR THIS RECALL. THEY DID COME ON WHEN I DIDN'T NEED THEM TO BUT I WOULD RATHER HAVE THEM COME ON WHEN I DON'T NEED THEM THAN TO NOT COME ON WHEN I DO NEED THEM! I ASKED FOR THE ORIGINAL SWITCH TO BE PUT BACK ON BUT THEY SAID THEY HAD ALREADY SENT IT BACK TO FORD MOTOR COMPANY. IN MY RESEARCH ON THIS PROBLEM, I CAN SEE THAT SEVERAL OTHER PEOPLE ARE HAVING THE SAME PROBLEM I AM HAVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753947October 31, 2001
AIR BAGS:FRONTAL
VEHICLE STRUCK 12 POINT BUCK WHILE DRIVING APPROX.55-60 MPH; VEHICLE CAME TO STOP "GRADUALLY" AND NEITHER AIRBAG DEPLOYED. MAJOR IMPACT WAS DRIVERS SIDE FRONT.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#898446October 30, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC
WHILE DRIVING 70 MPH AND WHEN BRAKES ARE APPLIED VEHICLE VIBRATES SEVERELY, CAUSING LOSS OF CONTROL. CAUSE UNKNOWN. PLEASE GIVE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753811October 28, 2001
EQUIPMENT:APPLIANCE:AIR CONDITIONER
ON SEPTEMBER 20, 2002, THE AIR CONDITIONING CEASED WORKING AND FROZE THE ENVIRONMENTAL CONTROLS ON FULL HEAT. THE CONTROLS HAD BEEN SET TO HEAT IN THE MORNING BUT SWITCHED TO AIR-CONDITIONING IN THE AFTERNOON. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#563788October 19, 2001
STRUCTURE, VISIBILITY, UNKNOWN OR OTHER, STEERING:RACK AND PINION, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC., SUSPENSION, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THE PLASTIC TRIM AROUND THE HEAD LINER WAS LOOSE.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753247October 15, 2001
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#897405October 5, 2001
EXTERIOR LIGHTING:TURN SIGNAL:SWITCH
WHEN USING LEFT TURN SIGNAL THERE IS SMOKE COMING FROM SWITCH. VEHICLE NOT TAKEN TO DEALER YET. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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