Ford Explorer Complaints (2000)

1,026 consumer complaints on file.

#8009911May 15, 2002
AIR BAGS:FRONTAL
WHILE AT LOW SPEEDS DURING TRAFFIC CONSUMER WAS REAR ENED AT 60 MPH, AND CONSUMER WAS PUSHED INTO ANOTHER VEHICLE. UPON IMPACT, NONE OF THE AIR BAGS DEPLOYED. CONTACTED DEALER. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#565824May 10, 2002
SEAT BELTS:FRONT:ANCHORAGE, ELECTRICAL SYSTEM
CONSUMER STATES THE SEAT BELT ON LEFT BACK SEAT DOES NOT WORK, HOWEVER THE DEALER COULD NOT DUPLICATE THE PROBLEM.*TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009324May 7, 2002
SUSPENSION:FRONT:HUB, SUSPENSION:FRONT
RIGHT FRONT HUB BEARING CRACKED, CONSUMER LOST CONTROL OF VEHICLE. WHEEL WAS SLANTED TO THE GROUND. DEALER CONTACTED. *AK *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8009129May 3, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION:COOLING UNIT AND LINES
WHILE DRIVING VEHICLE BECOMES HESITANT, AND JUMPS. TOOK TO DEALER, AND DEALER HAD REPAIRS DONE ON VEHICLE. TRANSMISSION WAS REPLACED. HOWEVER, VEHICLE LEAKS. TOOK TO DEALER AGAIN. DEALER STATED THAT TRANSMISSION HAS TO BE REPLACED A SECOND TIME. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#565553May 1, 2002
TIRES:SIDEWALL
CONSUMER STATES TIRE IS FLAT. A LEAK WAS FOUND IN THE SIDEWALL OF THE FIRESTONE WILDERNESS AT 235/75R15 TIRE. DEALER REPLACED BAD TIRE. CONSUMER RECEIVED REIMBURSEMENT FOR TIRE THROUGH TIRE REPLACEMENT PROGRAM HOWEVER, DID NOT RECEIVE REIMBURSEMENT FOR 4 ADDITIONAL WILDERNESS AT 15 INCH TIRES (SERIAL # W2HL 1PY379). *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761410May 1, 2002
EXTERIOR LIGHTING:TURN SIGNAL
ABOUT 50% OF THE TIME THE TURN SIGNAL WILL NOT LOCK IN PLACE, YOU HAVE TO JOCKEY THE STEERING WILL TO GET THE TURN SIGNAL TO STAY ON. THE MECHANISM WAS SUPPOSEDLY REPLACED ON 1/17/2001 AND THE PROBLEM STILL EXISTED. I WAS TOLD THAT THIS WAS NORMAL OPERATION FOR THE TURN SIGNAL. ON APRIL 30, 2002 I HAD THE VEHICLE IN THE DEALER AND MENTIONED THE CONTINUED ISSUE WITH THE TURN SIGNAL. I WAS TOLD THAT SOME OF THEM ACT THIS WAY...IT'S JUST THE WAY IT IS (GREG BOWER). I CONTINUE TO DEAL WITH THIS PROBLEM. I FIND THE PROBLEM NOT ONLY AN IRRITANT, BUT ALSO A SAFTEY PROBLEM. I FIND MY ATTENTION DIVERTED FROM DRIVING SAFELY WHEN I AM TRYING TO GET THE TURN SIGNAL TO LOCK IN PLACE (TO SAFELY SIGNAL TO OTHER DRIVERS MY INTENTIONS).*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#761199April 25, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
TENSIONER WAS UNDER WARRANTY - BUT DAMAGE IS NOT ($1K) FORD IS NOT HELPING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007627April 15, 2002
SEATS:FRONT ASSEMBLY:RECLINER
AFTER TAKEOFF DRIVER'S SEATBACK FELL BACK, BOLT HAD SNAPPED.*AK *MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8007324April 10, 2002
VEHICLE SPEED CONTROL
WHILE DRIVING WITH CRUISE CONTROL ON AT 55MPH, AND AFTER TRYING TO APPLY BRAKES TO REMOVE CRUISE CONTROL, VEHICLE ACCELERATED TO 70MPH ON TWO OCCASIONS. DEALER NOTIFIED AND IS WAITING FOR PART WHICH IS NOT IN STOCK.*AK *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#564980April 9, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CONSUMER STATES SHE NOTICED A KNOCKING NOISE IN THE ENGINE AT ABOUT 10,000 MILES, CONSUMER WAS INFORMED THAT FORD WAS AWARE OF THE PROBLEM, BUT HAD NO FIX.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#760008March 30, 2002
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
THE TRUCK BURST INTO FLAMES 2 MINUTES AFTER BEING SHUT OFF. VEHICLE COMPLETELY TOTALED.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#759942March 28, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
SHORTLY AFTER PURCHASING THE VEHICLE USED WITH 16000 MILES, I BEGAN TO NOTICE A VIBRATION AND RATTLING SOUND WHILE AT IDLE. IT APPEARS TO HAPPEN MORE OFTEN WHEN THE A/C COMPRESSOR IS RUNNING, CAUSING THE IDLE RPM'S TO BE EVEN LOWER. AT THIS LOW IDLE SPEED OF AROUND 500-600 RPM, THE VIBRATION AND RATTLING OCCURS AND ONLY STOPS IF THE RPM'S ARE INCREASED. AND WHILE DRIVING RECENTLY WITH 32600 MILES ON THE VEHICLE, THE RPM'S SEEMED TO BE ABNORMALLY HIGH, RESULTING IN INCREASED BRAKING EFFORT TO SLOW THE VEHICLE, AND AT STARTUP OF THE ENGINE, INITIAL IDLE SPEEDS OF UP TO 2500 RPM. ENGINE TEMPERTURE WAS ALSO NOTED TO BE ABOVE THE TYPICAL OPERATING TEMPERATURE AND COULD ONLY BE LOWERED BY SETTING THE HEATER & FAN ON HIGH TO REMOVE HEAT FROM THE COOLANT. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759850March 26, 2002
STRUCTURE:FRAME AND MEMBERS
VIBRATION FROM CENTER OF THE OF THE EXPLORER, THE PROBLEM GETS WORSE EVERY DAY . MY CONSERN IS THAT I DRIVE A LOT AND NIGHT VISION AFTER WATCHING THE REAR VIEW, SIDE VIEW MIRRORS AFTER A WHILE CREATES A VISUAL ADJUSTMENT PERIOD WHEN LOOKING BACK AT THE ROAD AT NIGHT IT IS A VERY BIG PROBLEM, THE DEALER TO DATE HAS NOT TAKEN IT OUT AT NIGHT AND AT THIS POINT THE FACTORY REP SAID IT WAS NORMAL. I HAVE DRIVEN THREE OTHER EXPLORERS AND ONE OF THEM ARE HAVING THE SAME PROBLEM, BUT THEY DO NO DRIVE HIGHWAY , SO THEY ARE JUST LIVING WITH IT. THE DEALER SAID THAT THE SHORT FRAME VEHICLES ARE NOTED FOR THIS PROBLEM. THE FACTORY REP SAID IT IT JUST THE WAY IT IS. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8006231March 22, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
AT SPEEDS OVER 60 MPH VEHICLE INTERMITTENTLY BUCKS FOR A FEW SECONDS, FEELS LIKE IT'S NOT SHIFTING RIGHT. ALSO DIFFICULT TO STEER AT THAT TIME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759581March 20, 2002
VISIBILITY:GLASS, SIDE/REAR
I PROCEEDED INTO A NO-TOUCH CAR WASH ON 16 MAR 02, TEMP. WAS APPROX. 36 DEGRESS ABOVE ZERO, WHEN THE FIRST COAT OF SOAP HIT THE REAR WINDOW, THE WHOLE WINDOW IMPLODED INSIDE OF MY EXPLORER. THE CAR WASH DID NOT HIT THE VEHICLE JUST THE SOAP . *AK ERO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#759286March 12, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, FUEL SYSTEM, OTHER, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
THIS EXLORER/EDDIE BAUER WAS LEASED BRAND NEW. I HAVE HAD NOTHING BUT PROBLEMS BEGINNING WITH THE FIRST WEEK OF HAVING IT (IE. STALLING, SHUTTING OFF, ENGINE FAILURE, EXCESSIVE WIND NOISE, WINDOW/RADIO REPLACEMENT, INACCURATE FUEL READINGS ETC..). I HAVE BEEN BOUNCED BACK AND FORTH BETWEEN THE SERVICE AND SALES DEPT. OF THE DEALSHIP. THEIR FAVORITE ANSWER TO A PROBLEM IS, "WE ARE UNABLE TO DUPLICATE CONSUMER CONCERN." HELLO!!!!, THIS IS WHY YOU GET PAID THE BIG BUCKS! I AM NOT AN ENGINEER OR SAVY WITH VEHICLE TERMINOLOGY. HOWEVER, I THINK I'M SMART ENOUGH TO KNOW THERE IS A MAJOR PROBLEM HERE. I AM A SINGLE PARENT WHO IS CONCERNED FOR MYSELF AND CHILD'S SAFETY. THIS HAS BEEN A NIGHTMARE FOR ME AND I AM REACHING OUT TO WHOMEVER WILL LISTEN TO MY CONCERNS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8005203March 8, 2002
ENGINE AND ENGINE COOLING:ENGINE:DIESEL
ENGINE IS MAKING A LOUD KNOCKING NOISE. DEALER HAS TRIED TWICE TO DIAGNOSE PROBLEM. DEALER WAS CONTACTED. *AL *YD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004946March 4, 2002
SUSPENSION:FRONT
WHILE TRAVELING ON HIGHWAY VEHICLE WILL SWAY TO LEFT AND RIGHT OF HIGHWAY. DEALERSHIP IS AWARE OF PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004953March 4, 2002
STRUCTURE:BODY
VEHICLE SWAYS TO LEFT AND RIGHT WHILE TRAVELING ON HIGHWAY. VEHICLE WAS TOP HEAVY. THE DEALERSHIP IS AWARE OF THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004686February 27, 2002
SEATS
VEHICLE WAS INVOLVED IN A 5 MPH REAR END COLLISION, HITTING A TREE. DRIVER AND PASSENGER SEATS COLLAPSED BACKWARDS. *AKJG
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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