Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10439405December 12, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH AND ATTEMPTING A LEFT TURN WHEN THE ENGINE RPMS RACED EXCESSIVELY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THEY ADVISED HER THAT SHE NEEDED TO REPLACE THE TRANSMISSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 54,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10439151December 9, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE WAS PARKED AND SHE ATTEMPTED TO SHIFT INTO REVERSE, BUT THE GEAR SHIFT LEVER DETACHED FROM THE STEERING COLUMN. THE VEHICLE WAS IN THE PROCESS OF BEING TOWED TO AN INDEPENDENT REPAIR SHOP TO BE REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGES WERE 141,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438868December 7, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE GEAR SHIFT LEVER FRACTURED WHILE TRYING TO SHIFT FROM PARK. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND THE CURRENT MILEAGES WERE APPROXIMATELY 135,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438819December 6, 2011
POWER TRAIN, SUSPENSION, ELECTRICAL SYSTEM
REAR SPRING CRACKED AT 100,000 MIL TRANSMISSION FAILED AT 120,000 MIL BODY ELECTRICAL NOT SEALED WELL AND KEEPS SHORTING IN DIFFERENT PLACES CRUISE GETS STUBBORN AND SCARED TO USE IT , IM AFRAID OF IT GETTING STUCK IN CRUISE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438623December 5, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE GEAR SHIFT FRACTURED WHEN HE ATTEMPTED TO SHIFT INTO REVERSE. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND THE CURRENT MILEAGES WERE 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438191December 3, 2011
POWER TRAIN
HI I HAVE A 2002 FORD EXPLORER THAT I HAVE ONLY HAD FOR 7 MONTHS AND APPROXIMATELY 1 WEEK AGO MY CAR STARTED TO HAVE PROBLEMS SHIFTING GEARS WHILE DRIVING. NOT LONG AFTER THAT MY CHECK ENGINE LIGHT CAME ON AND MY O/D LIGHT CAME ON, SO I TOOK IT TO AUTOZONE TO GET THE CODE READ AND THEY TOLD ME IT WAS A PRESSURE CONTROL SOLENOID B (CODE-P0775). I WENT HOME AND STARTED SEARCHING ON THE INTERNET ABOUT THE CODE AND FOUND WHAT IT WAS AND I ALSO SAW THOUSANDS OF PEOPLE COMPLAINING ABOUT THE SAME PROBLEM. FORD KNOWS ABOUT THIS ISSUE ABOUT THEIR FAULTY TRANSMISSIONS AND THEY REFUSE TO ISSUE ANY RECALLS TO FIX THE PROBLEM. I THINK ITS OUTRAGEOUS THAT WE, THE OWNERS, HAVE TO PAY FOR THIS EXPENSIVE REPAIR WHEN ITS NOT OUR FAULT. I FEEL LIKE SINCE THE TRANSMISSIONS FOR THIS CAR IS FAULTY AND IS KNOWN TO FAIL AT VARIOUS TIMES AND MILES, WHICH ARE TOO LOW FOR A TRANSMISSION TO FAIL, FORD SHOULD BE HELD RESPONSIBLE FOR THIS PROBLEM BECAUSE IT IS DEFINITELY A SAFETY ISSUE BECAUSE THE TRANSMISSION CAN FAIL AT ANYTIME WHICH HAVE CAUSED MANY ACCIDENTS AND WILL CAUSE MORE ACCIDENTS AND DEATHS UNTIL FORD TAKE RESPONSIBILITY FOR THEIR ACTIONS AND RECALL THE TRANSMISSIONS. I HAVE TWO SMALL KIDS THAT ARE IN THE CAR WITH ME ON A DAILY BASIS AND I TRAVEL ON THE HIGHWAYS ALL THE TIME AND THIS IS GOING TO BE VERY DANGEROUS FOR ME TO DO NOW. I DON'T KNOW WHAT TO DO BECAUSE I DON'T HAVE ANY MONEY TO REPAIR OR REPLACE THE TRANSMISSION AND THIS CAR IS THE ONLY CAR THAT WE HAVE FOR TRANSPORTATION. WE ALL NEED HELP TO GET FORD TO DO A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10438108December 2, 2011
POWER TRAIN
I OWN A 2002 FORD EXPLORER XLS. I HAVE BEEN HAVING TRANSMISSION PROBLEMS FOR A WHILE AND FORD DEALER TOLD ME IT WAS COMMON WITH THE 2002 EXPLORER. I AM NOW AT 100K MILES AND MY TRANSMISSION IS IN NEED OF BEING REBUILT BECAUSE FORD MANUFACTURED A TRANSMISSION THAT WAS TWO SMALL FOR THE 2ND AND 5TH GEARS TO SHIFT IN WHICH CREATED FRICTION AND WEAR ON THE TRANSMISSION. I AM A SINGLE MOTHER WHO STILL OWES MONEY ON THIS VEHICLE AND I CANNOT AFFORD 2000 TO "REBUILD" THIS TRANSMISSION FOR IT TO FAIL ON ME AGAIN LIKE ALL THE REST. I CONTACTED FORD AND OF COURSE THEY TOLD ME THAT THEY COULDN'T HELP ME. MY FATHER BEING A MECHANIC TOLD ME THAT I CANNOT DRIVE THIS VEHICLE BECAUSE THE MOTOR WAS ABOUT TO BLOW DUE TO THE HIGH RPMS THIS TRANSMISSION HAS BEEN PUTTING OUT FOR A WHILE. AFTER DOING RESEARCH I FOUND THIS WEBSITE HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2002/TRANSMISSION/TRANSMISSION_FAILURE.SHTML WHERE OVER 350 PEOPLE ARE HAVING THE SAME ISSUE WITH THE SAME YEAR, MAKE, AND MODEL VEHICLE. I COULD HAVE POTENTIALLY BROKE DOWN IN THE MIDDLE OF THE ROAD WITH MY THREE YEAR OLD IN THE CAR WHERE ANYTHING COULD HAVE HAPPENED. THESE VEHICLES ARE NORMAL BOUGHT FOR FAMILY VEHICLES AND I DO NOT SEE HOW THIS IS NOT ON THE RECALL LIST SINCE IT IS PUTTING MANY FAMILIES IN DANGER. PLEASE LET ME KNOW IF THERE IS ANYTHING I NEED TO DO TO GET A RECALL ACTIVE ON THIS TRANSMISSION. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437339November 26, 2011
STRUCTURE
THE TRUNK OF MY VEHICLE HAS DEVELOPED A SIZABLE CRACK IN THE REAR PANEL ONLY THROUGH NORMAL USE. I HAVE SEEN THIS ON A NUMBER OF OTHER SIMILAR VEHICLES AND KNOW IT IS NOT ONLY ME WITH THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437133November 22, 2011
TIRES
CPSC# I11A0238A. 2002 FORD EXPLORER. STUDS FOR VEHICLE REAR RIGHT TIRE COMPLETELY SNAP IN HALF. *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436184November 17, 2011
AIR BAGS
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT AFTER LOOSING CONTROL OF THE VEHICLE AND CRASHING INTO A POLE, NONE OF THE AIR BAGS DEPLOYED. A POLICE REPORT WAS FILED AND THE DRIVER SUSTAINED MINOR CONTUSIONS. THE PASSENGER SUFFERED A BROKEN ARM. THE VEHICLE WAS TOWED TO A LOCAL MECHANIC. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 135,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10436266November 17, 2011
POWER TRAIN, ELECTRICAL SYSTEM
I COME TO REALIZE IN THE AUTOMOTIVE INDUSTRY VEHICLES DO NOT A TRANSMISSION GAUGE. TRANSMISSION SENSORY LIGHT TO LET YOU KNOW WHEN YOUR TRANSMISSION FLUID IS GETTING LOW. THIS IS A PROBLEM FOR ME AND MANY MORE AMERICANS. MY FORD EXPLORER SPORT TRAC DO NOT HAVE A TRANSMISSION SENSORY LIGHT OR A GAUGE. THE TRANSMISSION IS SLIPPING AND NOT SHIPPING OUT GEARS RIGHT. SOMEONE IS RESPONSIBLE FOR THIS PROBLEM. WE HAVE ALL OTHER FLUID GAUGES EXCEPT A TRANSMISSION GAUGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436062November 16, 2011
POWER TRAIN
TRANSMISSION FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435425November 13, 2011
POWER TRAIN
THIS TRANSMISSION ISN'T DUE FOR IT'S FIRST SERVICE UNTIL 150,000 MILES. WITH NO WAY TO CHECK FLUID LEVELS THERE IS NO WAY FOR THE OWNER TO PREVENT FAILURE. THERE HAS NEVER BEEN ANY INDICATION OF LEAKS ( NO OIL SPOTS ON DRIVEWAY). TRANSMISSION JUST QUIT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435288November 11, 2011
ENGINE AND ENGINE COOLING
TIMING BELT TENSIONER......MY CAR IS MAKING NOISES AND EVERY MECHANIC I TAKE MY TRUCK TO EITHER TELL ME TO GET A NEW MOTOR OR SELL IT AND NO MECHANIC WANTS TO WORK ON IT BECAUSE ITS SO COMPLICATED... :/ AS A SINGLE MOTHER EITHER OPTION IS NOT AN OPTION....BOTH MY DRIVER AND REAR PASSENGER WINDOW MOTORS BROKE, I ALREADY PUT IN A NEW TRANSMISSION 3 MONTHS AGO...AND NOW THIS.....I TOOK IT TO THE DEALERSHIP ON 11/10/11 AND ITS FUNNY HOW THEY KIND OF LAUGH ABOUT THIS MODEL OF VEHICLE AND GIVE ME THE SAME LOOK THAT OTHER MECHANICS GIVE ME ABOUT HOW THE TENSIONER IS ON THE BACK OF THE VEHICLE AND THEY'D NEED TO TAKE THE ENTIRE ENGINE OUT TO REPAIR IT, AND IF YOU DON'T REPAIR IT THERE IS A CHANCE THAT THE TENSIONER WILL BREAK AND CAUSE THE ENTIRE BACK PART OF THE MOTOR TO BREAK......THIS NEEDS TO BE LOOKED INTO AND RECALLED SINCE THERE ARE SO MANY DRIVERS WITH THE SAME PROBLEM ON THE SAME MODEL. PLEASE HELP..PLEASE REFER TO THE THOUSANDS OF COMPLAINTS AT THE FOLLOWING SITE... HTTP://WWW.CARCOMPLAINTS.COM/FORD/EXPLORER/2002/. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435748November 8, 2011
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
2002 FORD EXPLORER. THROTTLE STUCK WHILE DRIVING. VEHICLE WAS PUT IN NEUTRAL IN ORDER TO STOP ACCELERATION. THIS IS INCREDIBLY DANGEROUS AND COULD HAVE CAUSED SERIOUS INJURY TO US AS WELL AS OTHERS. *LN UPDATED 11/09/11 *BF THE CONSUMER STATED HE REMOVED HIS FOOT FROM THE ACCELERATOR AND APPLIED THE BRAKE. THE RPM'S REVVED TO 4000-5000 AND IT CONTINUED TO MAKE THE VEHICLE ACCELERATE AS HE TRIED TO BRAKE. HE PUT THE VEHICLE IN NEUTRAL TO STOP THE ACCELERATION. THEN ENGINE KEPT THE RPM'S OVER 4000 UNTIL THE IGNITION WAS TURNED OFF. UPDATED 11/10/11 UPDATED 11/17/11 UPDATED 12/08/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434906November 8, 2011
EXTERIOR LIGHTING
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT SPORADICALLY, THE BRAKE LIGHTS WOULD NOT ILLUMINATE WHEN THE BRAKE WAS DEPRESSED. THE DEALER DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NO LONGER UNDER WARRANTY. THE MANUFACTURER WAS AWARE OF THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT MILEAGE WAS 111,000. THE APPROXIMATE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433886November 1, 2011
SUSPENSION
I WENT TO PERFORM BRAKE PAD REPLACEMENT AND FOUND PASSENGER SIDE REAR COIL SPRING BROKEN. WHEN I GOT AROUND TO THE DRIVERS SIDE TO NO AVAIL THAT REAR COIL SPRING IS BROKEN AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433533October 29, 2011
SUSPENSION, WHEELS, STEERING
I WAS DRIVING IN TOWN AT APPROXIMATELY 30 MPH WHEN I DROVE OVER A CRACK AND IT FELT LIKE A LARGE POTHOLE. I HEARD A GRINDING NOISE AND PULLED OVER. MY REAR SPRINGS WERE BOTH BROKEN. THE DRIVER SIDE ONE AT THE TOP AND THE PASSENGER SIDE ONE AT THE TOP IN 3 PLACES. WHEN I TURN NOW IT FEELS LIKE MY VEHICLE IS GOING TO ROLL OVER. THIS IS A COMMON PROBLEM AS STATED BY MANY OTHERS ON MANY INTERNET SITES. THIS IS GOING TO CAUSE A SERIOUS IF NOT DEADLY ACCIDENT. FORD NEEDS TO DO A RECALL ON THIS PART AND REPLACE THEM FOR FREE, SINCE THEY WERE THE ONES WHO USED BAD PARTS IN THEIR VEHICLES. THIS IS A MANUFACTURING DEFECT AND SHOULD BE TREATED AS SUCH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433554October 29, 2011
POWER TRAIN
IN MY 2002 FORD EXPLORER, THE CEL CAME ON, ALONG WITH THE O/D OFF LIGHT BLINKING. IT STARTED TO MAKE A WHINING NOISE, AND THE NEXT DAY, THE CAR WOULD NOT SHIFT INTO SECOND GEAR. IT WOULD ONLY STAY IN 1ST GEAR AND WOULD ONLY GO ABOUT 20 MPH. I NOW HAVE TO REPLACE THE TRANSMISSION OR HAVE IT REBUILT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433475October 28, 2011
POWER TRAIN
I HAD MY TRANSMISSION REPLACED IN JUNE 2006 UNDER MY EXTENDED WARRANTY, $4000 (BRAND NEW FORD BUILT TRANSMISSION), MY COST $100. MY EXPLORER HAD 59,900 MILES. I WAS SOMEWHAT SURPRISED! HERE IT IS AGAIN, OCTOBER 2011, AT 109,000 AND THE TRANSMISSION NEEDS TO BE REPLACED AGAIN! NO MORE EXTENDED WARRANTY! A BRAND NEW FORD BUILT TRANSMISSION HAS TO BE REPLACED AFTER 50,000 MILES? I WOULD'VE NEVER THOUGHT IN A MILLION YEARS! I CONTACTED FORD MOTOR COMPANY CUSTOMER SERVICE ON OCT. 28TH, 2011. I WAS TOLD THAT MY WARRANTY HAS EXPIRED AND FORD HAS NO FINANCIAL ASSISTANCE OR WARRANTIES AVAILABLE. I'M A SINGLE PARENT W/A KID IN COLLEGE. I CAN NOT AFFORD TO REPLACE THE TRANSMISSION OR PURCHASE A NEW CAR. I'M BARELY MAKING MY ENDS MEET. FORD MOTOR COMPANY KNOWS THAT THE TRANSMISSION IN 2002 FORD EXPLORER IS DEFECTIVE AND THEY REFUSE TO CONDUCT A RECALL! FORD MOTOR COMPANY IS A MULTI-BILLION DOLLAR CORPORATION TAKING ADVANTAGE OF HARD WORKING CONSUMERS! BUYER BEWARE! I WILL NEVER BUY ANOTHER FORD. YOU COULD NOT GIVE ME ONE FOR FREE! WHAT SHALL I DO...? FORD NEEDS TO BE A SHAME OF THEMSELVES! BUILD FORD TOUGH? LET'S A BIG FAT LIE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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