Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10451506March 13, 2012
VEHICLE SPEED CONTROL, STEERING
TL* THE CONTACT OWNS A 2002 FORD EXPLORER SPORT TRAC. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THERE SUDDEN ACCELERATION AND A JERKING MOVEMENT WHEN THE GEAR WAS SHIFTED. THE STEERING WHEEL BEGAN TO MOVE ERRATICALLY FROM SIDE TO SIDE. THE CONTACT CRASHED INTO ANOTHER VEHICLE FROM THE PASSENGER SIDE BEFORE CRASHING INTO A RETAINER WALL. THE CONTACT SUSTAINED INJURIES TO THE NECK AND BACK. THE DRIVER OF THE OTHER VEHICLE ALSO SUSTAINED HEAD AND NECK INJURIES. THE POLICE WERE CALLED AND A REPORT WAS FILED. THE INSURANCE COMPANY WAS NOTIFIED OF THE FAILURE AND THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10450560March 6, 2012
WHEELS
REAR PASSENGER WHEEL STARTED SHAKING. STOPPED AND REMOVED WHEEL COVER AND FOUND THREE WHEEL STUDS SHEARED OFF. HAD TO HAVE VEHICLE TOWED TO TIRE STORE. REPLACED WHEEL, HUB AND ALL STUDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450299March 5, 2012
FUEL SYSTEM, GASOLINE
I NOTICED ONE DAY THAT MY GAS GAUGE SHOWED EMPTY WHEN I KNEW I HAD GAS, THE NEXT TIME I STARTED THE ENGINE MY GAS GAUGE WORKED. FROM THAT DAY IT WORKS SOMETIMES AND SOMETIMES IT DOESN'T. I AM AFRAID THAT IT WILL GIVE OUT COMPLETELY ONE DAY AND CAN'T AFFORD TO FIX IT. I HAVE READ MANY COMPLAINTS ABOUT THIS PROBLEM AND WONDER WHY THERE IS NOT A RECALL AS I FEEL FORD SHOULD TAKE RESPONSIBILITY HERE AS IT IS CLEARLY A DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450032March 2, 2012
VISIBILITY
WHEN CLOSING THE REAR HATCH GLASS, THE GLASS EXPLODED. CAR WAS PARKED INSIDE OUR GARAGE ATTACHED TO OUR HOUSE. WE WERE UNLOADING PACKAGES AND WHEN WE WERE DONE WE REACHED UP AND PULLED THE WINDOW TO CLOSE. THE GLASS SHATTERED ALL OVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450057March 2, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 70 MPH, THE OVER DRIVE WARNING LIGHT ILLUMINATED AS THE VEHICLE STARTED TO SKIP GEARS. THERE WAS AN ABNORMAL INCREASE IN ENGINE RPMS AND THE VEHICLE WOULD NOT SHIFT INTO GEAR. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC BUT THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10450084March 2, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE ATTEMPTING TO SHIFT FROM PARK TO THE REVERSE, THE CONTACT NOTICED THAT THE COLUMN SHIFTER HAD SEPARATED FROM THE STEERING COLUMN. THE VEHICLE HAD NOT BEEN DIAGNOSED OR REPAIRED. THE CURRENT AND THE FAILURE MILEAGE WAS 228,000. UPDATED 04/11/12*LJ THE HEAR SHIFTER BROKE AND THE KEY WOULD NOT COME OUT OF THE IGNITION. THE SERPENTINE BELT WAS CRACKED AND HAD TO BE REPLACED. UPDATED 04/20/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449923March 1, 2012
ELECTRICAL SYSTEM
THE FACTORY ALARM WILL GO OFF RANDOMLY DURING THE NIGHT. HAVE NOT BEEN ABLE TO GET THIS ISSUE WORKED OUT WITH FORD. WE HAVE TRIED SEVERAL TIMES TO GET IT RESOLVED AND EACH TIME IT IS FIXED, THE ISSUE RETURNS WITHIN A FEW WEEKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449629February 28, 2012
STEERING, POWER TRAIN
SHIFTER BROKE OFF WHILE SHIFTING FROM PARK TO DRIVE,CANNOT SHIFT VEHICLE. I READ ONLINE THERE ARE NUMEROUS PEOPLE THAT HAVE HAD THE SAME PROBLEM ,THEY WERE ALL WONDERING WHY THERE HASN'T BEEN A RECALL ON THIS PROBLEM. HAS THERE? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10449460February 27, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2002 FORD EXPLORER EDDIE BAUER EDITION. THE CONTACT STATED THAT AT ENGINE STARTUP, THE GEAR SHIFTER DETACHED FROM THE VEHICLE WHILE ATTEMPTING TO SHIFT INTO GEAR. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448800February 21, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM, STRUCTURE:BODY
NONE OF THE WINDOWS WILL WORK, THEY WERE OPERATING PROPERLY AND JUST QUIT. THIS VEHICLE IS UNSAFE TO DRIVE, IN AN EMERGENCY, (SUCH AS A CRASH). THE OCCUPANTS OF THE VEHICLE COULD BECOME TRAPPED IN THE VEHICLE BECAUSE THE WINDOWS WOULD NOT OPERATE. IF A FIRE OCCURRED THE RESULTS COULD BE TRAGIC. FORD IS AWARE OF THIS PROBLEM ALONG WITH SEVERAL OTHER PROBLEMS ON THIS VEHICLE. YET THEY CHOOSE NOT TO REPAIR OR REPLACE ANY OF THE KNOWN DEFECTIVE COMPONENTS. MY VEHICLE HAS A LOT OF MILES ON IT, BUT THIS PROBLEM ALONG WITH OTHER PROBLEMS ON THIS VEHICLE HAPPENS ON LOWER MILEAGE VEHICLES ALSO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448437February 18, 2012
POWER TRAIN
THE VEHICLE BEGAN TO SHIFT ODDLY FROM SECOND TO THIRD. THE OVERDRIVE OFF LIGHT BEGAN BLINKING. SHIFTING THEN BEGAN TO BE ROUGH. I PROMPTLY TOOK IT TO MY MECHANIC WHO FOUND IT NECESSARY TO REPLACE THE TRANSMISSION WITH A REBUILT UNIT. SECOND GEAR CASING HAD FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448366February 17, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE GEAR SHIFTER DETACHED FROM THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER AND THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448148February 16, 2012
POWER TRAIN
ASIDE FROM CONTINUING TRANSMISSION PROBLEMS, THE HATCH OF THIS FORD EXPLORER WAS RECALLED SOME YEARS AGO. HOWEVER, THE AREA BELOW THE WINDOW OF THE HATCH ON MANY EXPLORERS MADE IN OR AROUND 2002, HAS BEGUN TO CRACK AND EXTEND TO THE EDGE OF THE HATCH AREA. WHEN CLOSED, THIS CAN BE A HAZARD THAT LEADS TO FURTHER CRACKING, WHICH CAN FURTHER LEAD TO MORE CRACKING AND THEN BREAKING OF THE AREA. THIS CAN LEND ITSELF TO MATERIAL PROJECTING INTO SOMEONE'S EYE OR PROJECTING INTO A PART OF THE BODY THAT REQUIRES SURGICAL REMOVAL. PLEASE RECALL OR ISSUE A WARNING. FORD HAS BEEN CONTACTED VIA THEIR 1-800 NUMBER AND THIS CONCERN WAS DOCUMENTED. PLEASE RECALL... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447535February 11, 2012
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
I BOUGHT A 2002 FORD EXPLORER SPORT TRAC NEW. SHORTLY AFTER HAVE ELECTRIC WINDOW PROBLEMS DRIVERS DOOR BACK PASSENGER WINDOW AND NOW THE PASSENGER DOOR WINDOW, BAD BODY MOUNTS,AND IDLES BAD WHEN IN PARK OR STOPPED AT A RED LIGHT. RPM'S 500 TO 1000 BACK DOWN TO 500-400. 2002 HAD A BABY GIRL 1 1/2 YEARS AND ANOTHER ON THE WAY NEEDED A 4 DOOR AND ALSO FOR WORK. I KICK MY SELF EVERY DAY THAT I HAVE OWNED IT BUT HAD NO CHOICE MONEY WAS TIGHT AND STILL IS COULD NOT AFFORD EVERY TIME GETTING THINGS FIXED SO I LIVED WITH IT!!!! UNTIL I FOUND THIS WEB PAGE I AM FED UP I HAVE ALWAYS OWNED FORD BUT AFTER THIS IM NOT SO SURE ANYMORE! AND READING OTHER PEOPLES WITH THE SAME PROBLEMS THE SPORT TRAC IS ONE BIG LEMON!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447138February 8, 2012
AIR BAGS
FORD HAS INFORMED DEALERS THAT THERE IS A PROBLEMS WITH THE AIR BAGS ON 2002 FORD EXPLORERS. IF YOU MOVE THE SEAT TOO MUCH IT DISCONNECTS WITH THE AIR BAG. ALL FORD DEALERS ARE AWARE OF THE PROBLEM, BUT FORD IS NOT WILLING TO ISSUE RECALL. SERIOUS SAFETY ISSUE THAT SHOULD REQUIRE ACTION. IT WOULD BE A SIMPLE FIX OF THE PRETENSIONER LOCATED UNDER THE SEATS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446795February 6, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STARTED THE IGNITION AND IMMEDIATELY, THE 4WD HIGH AND 4WD LOW WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT ATTEMPTED TO DEPRESS THE BRAKE PEDAL AND SHIFT INTO THE NEUTRAL GEAR, AS SPECIFIED IN THE OWNER'S MANUAL HOWEVER, THE WARNING INDICATORS FAILED TO DISENGAGE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THE CONTACT WAS WAITING UPON A RESPONSE PERTAINING TO THE MALFUNCTION. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 60,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446821February 6, 2012
SERVICE BRAKES, HYDRAULIC, WHEELS
I WAS ON THE HIGHWAY DOING 65 AS POSTED, I STARTED TO FEEL SHAKING FROM THE TIRES AND IT GOT TO THE POINT I COULDN'T CONTROL THE VEHICLE, LUCKY I WAS ABLE TO GET OFF THE SIDE OF THE HIGHWAY AND CALL AAA FOR A TOW, A STATE POLICE OFFICER PULLED BEHIND ME AND SAID LET ME GUESS HUB BEARING. THE POLICE DEPT ALSO HAS THE SAME PROBLEM. THIS IS MY 8TH REPAIR I AM DOING AND NEXT WEEK I AM DOING THE OPPOSITE SIDE. IT IS COSTING ME 600.00 DOLLARS FOR EVERY SIDE I AM DOING. I MADE A COMPLAINT TO FORD COMPANY AND THEY TOLD ME THERE IS NO RECALL. THEN WHY IS MY MECHANIC TELLING ME HE GETS NUMEROUS REPAIR JOBS ON THE SAME VEHICLES. PLUS I SPOKE TO A CO WORKER THAT HAS THE SAME YEAR AND VEHICLE DOING THE SAME THING. WHEN IS SOMETHING GOING TO GET DONE. OR IS THE COMPANY GOING TO WAIT TILL SOMEONE GETS KILLED. BBB AND BLUMINTHAU WAS TOLD ABOUT AND STILL NO RESPONSE FROM NO BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446009January 31, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT NOTICED THAT TWO CRACKS DEVELOPED UNDER THE HATCH. THE CONTACT STATED THAT THE FAILURE WAS CAUSED BY EXTREMELY COLD WEATHER. THE DEALER WAS CONTACTED AND THEY STATED TO THE CONTACT THAT THE FAILURE WAS NOT A SAFETY ISSUE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THEY DID NOT FEEL SAFE DRIVING THE VEHICLE. THE FAILURE MILEAGE WAS 130,000 AND THE CURRENT MILEAGE WAS 170,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446032January 31, 2012
POWER TRAIN
COMPLETE TRANSMISSION FAILURE. SLIPPING IN-AND-OUT OF GEAR, FAILURE TO SHIFT BETWEEN GEARS, UNABLE TO STAY AT IDLE WITHOUT SHIFTING TO PARK. ALMOST CAUSED A COLLISION WHEN GEAR SLIP OCCURRED IN THE MIDDLE OF A MAJOR INTERSECTION. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445867January 30, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
I WAS PUTTING MY CAR IN GEAR WHEN THE GEAR SHIFT SNAPPED OFF IN MY HAND. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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