Ford Explorer Complaints (2003)

1,274 consumer complaints on file.

#10422750August 31, 2011
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED WHEN SHE STARTED HER VEHICLE IT WAS IDLING IT WAS VERY ROUGH. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO ADVISED HER THAT THE TIMING CHAIN FRACTURED AND NEEDED TO BE REPLACED. THE MANUFACTURER ALSO ADVISED HER TO NO LONGER DRIVE THE VEHICLE UNDER THOSE CONDITIONS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OFFERED NO ASSISTANCE. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422697August 30, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE....O/D LIGHT FLASHES AND SERVICE ENGINE LIGHT STAYS ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10422363August 29, 2011
STRUCTURE
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED WHILE THE REAR LIFT GATE WAS OPEN THE HINGE FAILED CAUSING THE GATE TO FALL ON THE CONTACTS HEAD. THE DEALER WAS STATED THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN RECALL NUMBER: 04V442000: STRUCTURE: BODY: HATCHBACK/LIFTGATE: HINGE AND ATTACHMENTS. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10421728August 19, 2011
UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING
TIMING CHAIN TENSIONER FAILURE WITH VALVE COVER DAMAGE PROVOKING OIL LEAK AND HEAVY SMOKE OUT OF THE ENGINE, WICH LEAD TO SPILL OF OIL IN THE HIGHWAY (OIL DROPPING) AND ENGINE OUT OF SEQUENCE DUE TO A PLASTIC "CASSET" TENSION BREAK, I HAVE READ OVER THE INTERNET ALOT OF COMPLAINS ABOUT THE SAME INCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419681August 16, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION ON MY 2003 FORD EXPLORER IS GONE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10420259August 15, 2011
STRUCTURE:BODY
DEAR MAYZEL, I APPRECIATE YOUR TIMELY RESPONSE, BUT I MUST ADMIT THAT I AM MORE THAN A LITTLE DISAPPOINTED (AND CONFUSED). I AM READING FORD EXPLORER RECALL #04V442000, "FORD RECALLS 2002-2003 FORD EXPLORER VEHICLES FOR LIFTGATE GLASS" (SEE BELOW), AND IT SEEMS TO COVER MY MODEL YEAR AND MY SITUATION EXACTLY. THE LIFT HINGE HAS STRIPPED OUT THE BOLT THREE TIME, LEAVING THE GLASS TO HANG FROM THE OTHER HINGE (AND STRUTS). CAN YOU EXPLAIN WHY THIS RECALL WOULD NOT APPLY? SINCERELY, BILL DASCOMB DEAR WILLIAM, THIS IS MAYZEL FROM FORD'S CUSTOMER SERVICE DEPARTMENT. I HAVE READ YOUR EMAIL REGARDING THE BACK HATCH GLASS CONCERN OF YOUR 2003 FORD EXPLORER. I AM TRULY SORRY TO HEAR THAT YOU ARE HAVING THIS ISSUE WITH YOUR VEHICLE. I HAVE PERSONALLY CHECKED OUR RESOURCES AND VERIFIED THAT YOUR VEHICLE IS NOT INVOLVED IN ANY RECALLS OR CSP'S AT THIS TIME. MANY FACTORS ARE USED TO DETERMINE THESE SUCH AS WARRANTY STATUS, VEHICLE HISTORY, CUSTOMER CONTACTS, DEALERSHIP COMMENTS AND SO FORTH. I HAVE REVIEWED IF ANY AVAILABLE COVERAGES MAY ASSIST IN YOUR REPAIR REQUEST. THERE IS NOT ACTIVE ESP TO COVER THE PART OR THE REPAIR AND THE VEHICLE IS OUTSIDE OF ANY APPLICABLE WARRANTY. WE RECOMMEND THAT YOUR VEHICLE BE INSPECTED BY A FORD/LINCOLN/MERCURY DEALERSHIP TO DETERMINE THE CAUSE OF ANY SYMPTOMS YOUR VEHICLE MAY BE EXPERIENCING. ONCE YOU HAVE THE REPAIRS COMPLETED, I STRONGLY SUGGEST THAT YOU KEEP THE ORIGINAL RECEIPT FOR THE REPAIRS, SO THAT IN CASE A RECALL WILL BE ISSUED IN THE FUTURE, THESE RECEIPTS MAY BE REVIEWED BY YOUR DEALERSHIP'S SERVICE MANAGER FOR A POSSIBLE REFUND. THANK YOU FOR CONTACTING FORD. SINCERELY, MAYZEL CUSTOMER RELATIONSHIP CENTER FORD MOTOR COMPANY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419427August 15, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT:ELECTRICAL, EQUIPMENT
O/D LIGHT SPONTANEOUSLY CAME ON. CAN NOT BE TURNED OFF. TRANSMISSION TAKES OFF SLOW. FIRST GEAR SLAMS INTO SECOND, WITH SLOW TAKEOFF CAUSES CARS BEHIND ME TO STOP SHORT BECAUSE MY TAKEOFF IS VERY SLOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419534August 15, 2011
WHEELS
AT ABOUT 85K MILES, THE STUDS ON THE REAR TIRES OF MY 2003 FORD EXPLORER BEGAN BREAKING-OFF. THIS HAS HAPPENED THREE TIMES WHILE I WAS DRIVING AND TWICE WHILE GETTING MY TIRES ROTATED. I HAVE PROBABLY REPLACED ALMOST 20 STUDS IN THE LAST 18 MONTHS. I HAVE HAD NUMEROUS DIAGNOSES FROM MECHANICS AND ALL HAVE BEEN WRONG. FINALLY, A SERVICE MANAGER AT QUIRK FORD IN QUINCY, MA ADMITTED THAT HE DID NOT KNOW THE PROBLEM. OF COURSE, I HAVE ALREADY PAID THOUSANDS OF DOLLARS TO HAVE THE PROBLEM FIXED - TO NO AVAIL. THE SERVICE MANAGER CONTACTED TECNICIALS AT THE CORPORATE LEVEL AND THEY RECOMMENDED SEVERAL THINGS. THE SERVICE DEPT AT QUIRK FORD HAD ALREADY DONE ALL OF THESE RECOMMENDATIONS IN THE PAST. THE CORPORATE LEVEL TECHNICIANS CLAIM THAT THEIR IS NOT HISTORY OF THIS IN OTHER VEHICLES, BUT A QUICK INTERNET SEARCH REVEALS THAT THIS IS NOT TRUE. THERE ARE COUNTLESS COMPLAINTS ONLINE FROM 2002-2004 EXPLORER OWNERS IDENTIFYING THE SAME DANGEROUS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10419366August 14, 2011
ENGINE AND ENGINE COOLING:ENGINE
ENGINE & MULTIPLE PARTS IN 2003 FORD ARE NOT 2003, THEY ARE 2001 & 2002. 2002 ENGINE AND EARLIER HAD A TSB FOR THE TIMING CHAIN GUIDES & OILING. EVEN THOUGH TAKEN INTO THE DEALERSHIP WITH THAT COMPLAINT, MINE WAS SUPPOSED TO BE 2003, NOT AFFECTED BY THOSE PROBLEMS, SO SERVICE DID NOT REPAIR FOR TSB. LATER ON TIMING JUMPED BECAUSE GUIDES NOT REPLACED, BENT VALVE AND RUINED THE ENGINE TO TUNE OF $5,000, PLUS PARTS SPENT TO GET TO THAT POINT & RENTAL CARS. SHOULD BE NOTED THE FIRST REPLACEMENT MOTOR INSTALLED BY FORD RAN ONLY 15 MINUTES BEFORE IT BLEW FROM TIMING CHAIN DEFECT/POOR MANUFACTURING. HISTORY: BEFORE END OF 75,000 MILE EXTENDED WARRANTY I TOOK THE SPORT TRAC INTO THE DEALER TO TAKE CARE OF ALL THE LITTLE COMPLAINTS. ONE COMPLAINT WAS SLIGHT RATTLE TYPE OF SOUND WHEN THE CAR WAS COLD/COLD MORNING. DEALER SUGGESTED AN ENGINE FLUSH & TO SWITCH TO FULL SYNTHETIC OIL. THAT DID HELP FOR SEVERAL THOUSAND MILES. ENGINE RATTLE CAME BACK, ONLY VERY OCCASIONAL BUT WORSE SOUND THAN BEFORE ON REAL COLD MORNINGS. WAS COASTING TOWARD RED LIGHT, LIGHT CHANGED & I GAVE IT GAS, ENGINE STARTED MISSING SEVERELY AS I TOOK OFF W/CHECK ENGINE LIGHT COMING ON. LIMPED THE CAR HOME. PUT CODE READER ON & STARTED REPLACING PARTS CALLED FOR, MOSTLY TUNE UP, THEN EGR COMPONENTS, ETC., NEW CODE THROWN AFTER EVERY REPAIR. SMOG PARTS FOR 2003 DID NOT FIT, I HAD TO TAKE THE PARTS BACK & EXCHANGE THEM FOR 2001. WHEN ENGINE WAS CHANGED SERVICE REP TOLD ME ENGINE IN CAR WAS 2002, EVEN HAD TO REPLACE THERMOSTAT HOUSING BECAUSE ROUTING WAS DIFFERENT, ANGLE INCORRECT, NOT 2003, I TOOK PICTURES OF BLOCK & #'S, NOT A 2003, IT IS 2002 (PICTURES SHOW MY ENGINE, NO DIRT ACCUMULATION AT ALL). CARB STATES I CANNOT INSTALL AN ENGINE OLDER THAN THE CHASSIS INTO THE CAR, MOST ESPECIALLY OLDER SMOG COMPONENTS. CAN FORD? CAN FORD SELL A CAR AS NEW, SPECIFIC MODEL YEAR, BUT USE LEFTOVER PARTS FROM PREVIOUS YEARS & STILL CALL IT A NEW CAR? ISN'T THIS FRAUD? HOW CAN VEHICLE BE REPAIRED, TSBS FOLLOWED, ETC.? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417745August 6, 2011
UNKNOWN OR OTHER
BOUGHT PRE-OWNED EXPLORER AND AFTER $84,000 MILES (WHEN I NOTICED - SO, PROBABLY WELL LESS) THE WHEEL BEARINGS NEED TO BE REPLACED. I'M FINDING WAY TOO MANY OCCURRENCES ONLINE FOR THIS TO BE AN OCCASSIONAL THING. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417202August 5, 2011
SERVICE BRAKES, HYDRAULIC
2003 FORD EXPLORER SPORTRAC, INTERMITTENTLY BRAKE PEDAL GOES TO FLOOR, PEDAL VIBRATES, UNABLE TO STOP. NO ACCIDENT YET BUT VERY SCARY SITUATION. SCHEDULED TO HAVE DEALER INSPECT ON 8/8/2011. THIS HAS HAPPENED SEVERAL TIMES. NO ERROR CODES ON VEHICLE DIAGNOSTICS. THIS COULD CAUSE A SERIOUS ACCIDENT!! *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417653August 5, 2011
FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2003 FORD EXPLORER SPORT TRAC. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START. THE CONTACT ALSO STATED THAT SHE ATTEMPTED ON SEVERAL OCCASIONS TO START THE VEHICLE WHILE DEPRESSING THE ACCELERATOR PEDAL, BUT IT WOULD NOT START. THE VEHICLE WAS TOWED TO A LOCAL REPAIR SHOP, WHO DIAGNOSED THAT THE FUEL PUMP WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE CONTACT STATED THAT THE FUEL PUMP WAS REPLACED A TOTAL OF FOUR TIMES WITHIN THE PAST SIX MONTHS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE AND REFERRED THE CONTACT TO NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 82,500 AND THE CURRENT MILEAGE WAS 82,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10417725August 5, 2011
SUSPENSION
BROKEN COIL SPRINGS FRONT AND REAR CAUSING THE VEHICLE TO TRY AND SWING AROUND TO THE RIGHT ON SLIPPERY SURFACES. EXTREMELY DANGEROUS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415550July 28, 2011
SEATS
MANUFACTURER LATENT DEFECT - DRIVER SEAT BASE FRAME TRACK BROKEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10415862July 26, 2011
EXTERIOR LIGHTING:BRAKE LIGHTS
2003 FORD EXPLORER XLT. CONSUMER WANTS TO KNOW IF HIS VEHICLE IS INCLUDED IN RECALL # 11V352000 *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413542July 19, 2011
STRUCTURE, STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
I BOUGHT 2003 FORD EXPLORER IN 2008, USED, AND IN 2011 I OPENED MY BACK GLASS AND THE HINGE SNAPPED ON THE LEFT SIDE AND THE GLASS STARTED FALLING, AND THE ONLY THING THAT SAVED THE GLASS FROM BREAKING WAS THE RIGHT SIDE HINGE HELD. I CALLED THE FORD COMPANY AND THEY SAID THAT I COULD TAKE IT TO A DEALER AND HAVE IT INSPECTED, BUT THERE WAS NO SAFTEY RECALL ON MY VEHICLE. I LOOKED ONLINE AND IN 2004 THE 2003 FORD EXPLORER WAS RECALLED FOR THIS VERY PROBLEM. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10413349July 18, 2011
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
MY 2003 FORD EXPLORER HAD A "THUNK" NOISE FROM DAY ONE. FORD DEALERSHIP "COULD NOT DUPLICATE" THE COMPLAINT EVEN THOUGH I TOOK IT BACK MULTIPLE TIMES. HAD TO REPLACE THE TORQUE CONVERTER AT 70K MILES AND NOW AT 135K MILES THE WHOLE TRANSMISSION AND ANOTHER TORQUE CONVERTER FOR RATTLING AGAIN. OD/OFF BLINKING LIGHT AND CHECK TRANSMISSION NOTICE CAME ON WITH ERRATIC SHIFTING AND LOSS OF 2ND AND 5TH GEARS. REPLACEMENT OF TRANS ELIMINATED "THUNK" AND MY $4600. SIMILAR COMPLAINTS WITHOUT ANY ACKNOWLEDGEMENT OF FAULTY MATERIALS OR ENGINEERING BY FORD HAS PLAGUED HUNDREDS IF NOT THOUSANDS OF EXPLORER OWNERS. WHERE IS THE EXPECTED INVESTIGATION OF THESE PROBLEMS? WHY DO WE HAVE TO WAIT UNTIL ACCIDENTS OR INJURY TO HAVE FAULTY AUTOS RECALLED? WHY ARE SPARK PLUGS EJECTED MORE OF A SAFETY CONCERN THAN TRANSMISSIONS THAT LEAVE DRIVERS WITHOUT PROPER MOVING CAPABILITY ON THE HIGHWAY? WHERE IS THE RECALL FOR THESE UNITS? *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412291July 14, 2011
STRUCTURE:BODY:HATCHBACK/LIFTGATE
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED THAT THERE WAS A CRACK ON THE REAR LIFTGATE, EXTENDING UP TO THE WINDOW. THE CONTACT EXPRESSED CONCERN OVER THE POSSIBILITY OF THE WINDOW SEPARATING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THAT THE FAILURE WAS COSMETIC AND THEY WOULD BE UNABLE TO ASSIST WITH REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 74,000 AND THE CURRENT MILEAGE WAS 77,130.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412116July 13, 2011
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL* THE CONTACT OWNS A 2003 FORD EXPLORER. THE CONTACT STATED WHILE OPENING THE REAR HATCH THE LIFT GATE HINGE FAILED OFF CAUSING THE LIFT GATE TO HANG ON BY ONE HINGE. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHO STATED THE HINGE NEEDED TO BE REPLACED. THE CONTACT DID NOT HAVE THE HINGE REPLACED. THE CONTACT STATED THE LIFT GATE COULD HAVE FALLEN OFF WHILE DRIVING. THE FAILURE MILEAGE WAS 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10412208July 13, 2011
POWER TRAIN
SUDDENLY THE TRANSFER CASE STARTED JERKING AND THE SUV WAS SHAKING BADLY THAT I ALMOST COULDN'T DRIVE IT HOME. I WAS LUCKY TO HAVE THIS HAPPENING AT 1/2 MILE FROM MY HOUSE AND AT ABOUT 20-25 MILES PER HOUR! IT WAS NO CODE TO INDICATE WHERE THE FAILURE OCCURRED WITHIN THE POWER TRAIN. I TOOK A PART THE REAR END, I FOUND NOTHING WRONG WITH IT. I STARTED TO TROUBLESHOOT THE TRANSFER CASE AND I NOTICED THAT THE ELECTRICAL MOTOR WITH ACTUATOR DOES NOT SPIN THE SHAFT FROM TRANSFER CASE, REASON THAT THE TRANSFER CASE CAN'T SELECT FIRMLY THE POSITION OF HI, LOW OR 4WD!!!!. OBSERVING THAT THE MOTOR OF THE TRANSFER CASE SIFTER DOES NOT SPIN, I PURCHASED A NEW MOTOR FROM FORD,. AFTER REPLACEMENT, THE PROBLEM PERSISTED; SO, I REPLACED THE TRANSFER CASE MODULE, BEHIND THE GLOVE BOX; NO RESULT. TO BE ABLE TO MOVE THE CAR AROUND I UNPLUGGED THE TRANSFER CASE MOTOR SHIFT FROM THE MAIN HARNESS AND THE SUV STAYS NOW IN 4WD WITH BLINKING LIGHTS ON MY DASH FOR ABS AND 4X4 WD!!! I AM STILL WANDERING WHAT COULD HAPPENED TO ME IF THE JUMPING AND GRINDING WAS TO HAPPEND WHEN I WAS DRIVING THE CAR WITH 65-70 MILES PER HOUR AND THE POWER TRAIN COULD SNAP AND THE DRIVESHAFT COULD FLY OUT... WHO SHALL BE RESPONSIBLE FOR MY LIFE OR SOMEBODY ELSE'S THAT I COULD HIT? I CONSIDER THAT THE MANUFACTURER SHALL RECALL THE EXPLORER'S AFFECTED AND ADDRESS THE TRANSFER CASE ISSUES. THE OLD PARTS THAT I HAVE REPLACED ARE AVAILABLE, THEY ARE FUNCTIONAL. I STILL DON'T KNOW WHAT IS WRONG BECAUSE I COULDN'T FIND ANY ADVISE FROM ANY FORD SITES\, NEITHER FROM A QUALIFIED DIAGNOSTIC SPECIALIST. IF I GO TO FORD DEALERSHIP THEY WILL BE CHARGING TONS OF $$$ UNTIL THE CAR RUNS AGAIN; THEY DON'T CARE HOW MANY PARTS WILL REPLACE AND I WILL HAVE TO PAY FORD'S MISTAKES FROM MY POCKET; THIS IS NOT RIGHT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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