Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10028621July 19, 2003
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
VEHICLE HAS A RESONANCE HUMMING/RINGING NOISE COMING FROM THE REAR DIFFERENTIAL THAT INCREASES WITH SPEED. ALSO HAS WHAT APPEARS TO BE SLIGHT DRIVETRAIN VIBRATION AS WELL. THIS PROBLEM WAS ALSO NOTED IN AN EDITORS REVIEW OF THE 2002 EXPLORER FOR EDMUNDS. REAR DIFFERENTIAL WAS REPLACED IN MAY 2003, BUT THE PROBLEM HAS PERSISITED. WAS TOLD BY THE REAR END TECHNICIAN AT THE FORD DEALER THAT IT WAS BEING CAUSED BY THE GEARS NOT MESHING PROPERLY. APPEARS TO BE A DEFECT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028524July 17, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
I PURCHASED MY '02 EXPLORER NEW. FROM THE BEGINING THE SAME PROBLEM PERSISTS. WITH YOUR FOOT ON THE BRAKE, IF YOU PLACE THE VEHICLE IN PARK AND REMOVE YOUR FOOT FROM THE BRAKE THE VEHICLE WILL ROLL FOWARD APPROX 1-2 FT. IT CONCERNS ME. THERE HAVE BEEN MANY INSTANCES WHEN PURCHASING FUEL THAT I HAVE NEARLY ROLLED INTO A PEDESTRIAN FROM A DEAD STOP. I HAVE ASKED THE DEALER ABOUT THIS PROBLEM ONLY TO BE TOLD IT IS NOMAL FOR THIS VEHICLE. I DON'T THINK ANY VEHICLE SHOULD MAKE THAT PRONOUNCED A ROLL WHEN REMOVING YOUR FOOT FROM THE BRAKE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025624July 8, 2003
SUSPENSION:REAR, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
VIBRATION AND DRONE/ROAR SOUND AT SPEEDS OF 64MPH AND GREATER. 4 ATTEMPTS MADE TO REPAIR, PROBLEM STILL EXISTS. REAR END ASSEMBLY REPLACED AS WELL AS TWO AXLE SHAFTS AND DRIVE SHAFT REINDEXED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025282July 2, 2003
POWER TRAIN:DRIVELINE:CONSTANT VELOCITY JOINT, WHEELS:LUGS/NUTS/BOLTS/STUDS
NOTED "CLICKING" NOISE WHEN WHEEL TURNED AT SLOW SPEED, ASSUMED CV JOINTS WERE GOING BAD. HOWEVER, DEALER SAID THAT LUG NUTS WERE LOOSE, AND WHEN TIGHTENED THE NOISE STOPPED. WHAT IS NOTABLE IS THAT THE WHEELS HAVE NEVER BEEN OFF, SO THIS CONDITION ORIGINATED AT THE FACTORY. DEALER SAYS OWNER AT FAULT AND CHARGED FOR THE REPAIRS. OWNER SAYS THIS A FACTORY DEFECT AND A SIGNIFICANT SAFETY ITEM AND INSIST IT BE COVERED UNDER WARRANTY. AT IMPASS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022460June 27, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
THE CONSUMER WAS SLOWLY MERGING WHEN THE GAS PEDAL HAD GOTTEN STUCK AND THE SPEED INCREASED. THE CRUISE CONTROL WAS NOT ON. THE BRAKES DID NOT STOP THE VEHICLE FROM DRIVING FORWARD. THE CONSUMER SHIFTED TO REVERSE BUT THAT DIDN'T STOP THE VEHICLE UNTIL IT HIT THE VEHICLE IN FRONT. LATER I LIFTED THE GAS PEDAL UP WITH MY FOOT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10023761June 25, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
I OWN A 2002 FORD EXPLORER XLS AND THE BACK LIFT GATE HATCH HAS BROKEN ON BOTH SIDES AND COULD CAUSE INJURY IF FALLS ON EITHER ME, MY DAUGHTER, OR ANYONE ELSE WHO OPENS THE GLASS HATCH. WITH THE SIDE THAT IS NOW BROKEN IT IS PUTTING A LOT OF STRAIN ON MY HINGES WHERE CONNECTS TO THE CAR AND IS PULLING MY GLASS OFF AND HAS DENTED MY CAR. *NLM PE04045_PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10025056June 24, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
PROBLEMS WITH REAR GLASS HATCH SUPPORTS. *MR THE VEHICLE WAS TAKEN TO THE DEALER ON 4 OCCASIONS TO RECTIFY THE PROBLEM. *TS *JB IT ALSO FELL ON WIFE'S HEAD BUT NO INJURY. ON 3RD OCCASION (1/02), LT STRUT DETACHED AGAIN AND STRUCT GLASS AND SHATTERED GLASS. DEALER REPLACED "ENTIRE" LIFTGATE ASSEMBY. FAILURE MILEAGE WAS AROUND 5,000 MILES. OWNER GAVE PERMISSION TO RELEASE INFO TO MFR. OWNER WILL CK. DESIGN VERSION OF LIFTGATE DURING REPLACEMENT. 061704_PCO PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10024653June 23, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL)
CONSUMER STATES WHILE PARKED VEHICLE JUMPED INTO GEAR AND ROLLED DOWN A HILL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023560June 22, 2003
VEHICLE SPEED CONTROL
MY HUSBAND WAS DRIVING HOME AND THE CAR STARTED ACCELERATING ON ITS OWN. THE GAS PEDAL WAS STUCK AND HE TRIED BRAKING AND IT WOULD NOT STOP. HE EVEN TRIED THE EMERGENCY BRAKE AND IT WOULD NOT STOP. IT FINALLY POPPED UP AND STOPPED. HE WAS VERY FRIGHTENED BY THE INCIDENT. WE HAVE TWO SMALL CHILDREN AND HE REFUSED TO LET THEM RIDE IN IT AGAIN. THEN NEXT DAY WE TRADED IT IN ON A NEW CAR AT A HUGE LOSS TO US. I NOW FIND OUT THAT FORD HAS THIS PROBLEM AND REFUSES TO DO ANYTHING ABOUT IT. THE RUG DID NOT CATCH IT WAS NOWHERE CLOSE TO IT. THEY WON'T DO ANYTHING UNTIL MANY PEOPLE DIE AND THEY GET SUED. PLEASE INVESTIGATE THIS BEFORE OTHERS ARE HURT. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023518June 21, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AXLE ASSEMBLY
4 FAILURES OF THE TRANSMISSION. COMMON PROBLEMS HAVE BEEN MISS SHIFTS FROM 2-3 AND 3-4, DELAYED SHIFTS FROM 2-3 AND 3-4, AND SEVERELY HARD SHIFTS IN ALL GEARS. TRANSMISSION HAS BEEN REBUILT TWICE AND REPLACED ONCE. FORD HAS BOUGHT THE VEHICLE BACK AFTER ARBITRATION UNDER THE LEMON LAW. THE VEHICLE ALSO HAS SEVERE PROBLEMS WITH THE REAR DIFFERENTIAL AND RIGHT HALF SHAFT. I HAVE HAD 6 TOTAL FAILURES OF THE REAR END. WARNING SIGNS HAVE BEEN A WHINE FROM THE RIGHT REAR THE GROWS LOUDER OVER TIME AND THEN A VIBRATION IN THE RIGHT REAR. FORD KNOWS OF THESE PROBLEMS AS THEY HAVE ISSUED MAINTENANCE INSTRUCTIONS TO THE SERVICING DEALERS OF THE ORDER OF REPAIR ATTEMPTS TO BE MADE. A RECALL MAY IN ORDER. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023478June 20, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
REPEATED FAILURE OF ABS SYSTEM ON 2002 FORD EXPLORER. ABS HAS BEEN REPAIRED 5 TIMES SINCE JANUARY 2002. LATEST FAILURE INCLUDED WATER IN REAR DIFFERENTIAL WITH NO KNOW REASON. FAILURE OF ABS HAS BEEN REAR SENSOR CABLE AND ONCE A COMPUTER MODULE. LATEST DATE SHOWN. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10024458June 17, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, VEHICLE SPEED CONTROL
NAR 06/19/2003. *MR THERE IS A RECCURRING PROBLEM WITH THE BRAKES ON THE CONSUMERS 2002 FORD EXPLORER. THE SERIES OF INCIDENTS OCCURRED NOV 2, 2002, FEB, 2003, MAY 5, 2003, AND THE LAST TIME WAS MAY 17, 2003 TO DATE. IT IS EVIDENT TO THE CONSUMER THAT THERE IS AN CONSISTENT PROBLEM AND NEEDS TO BE FIXED. THE DEALERSHIP CAN'T SEEM TO FIND THE SOURCE OF THE PROBLEM. PLEASE DO FURTHER INVESTIGATIONS. *CB THE CONSUMER STATED WHEN HE APPLIED THE BRAKES T HE VEHICLE ACCELERATED AND CONTINUED TO MOVE FORWARD *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023125June 16, 2003
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
HIGH PITCH WHINNING NOISE IN REAR END OF 2002 FORD EXPLORER. DEALER SAYS REAR DIFFERENTIAL GEARS HAVE DEFECT AND I HAVE TO PAY $1200. BECAUSE WARRANTY EXPIRED! *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10023150June 16, 2003
VEHICLE SPEED CONTROL
THE ACCELERATOR CABLE BROKE WHEN PUSHED SHARPLY TO GET AROUND A HAZARD. CAR WAS ONLY NINE MONTHS OLD. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10024152June 16, 2003
STRUCTURE:BODY:DOOR
DRIVER SIDE DOOR WILL NOT CLOSE. CONSUMER WOULD HAVE TO CLOSE DOOR 4-5 TIMES TO LOCK DOOR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022881June 11, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
CONSUMER TOOK VEHICLE IN TO THE DEALER FOR REGULAR MAINTENANCE, AND AND DEALER INDICATED ROTORS WERE WARPED. CONSUMER INDICATED THAT VEHICLE WAS NO LONGER UNDER WARRANTY, SO HE HAD TO PAY FOR THIS. VEHICLE ONLY HAD 18,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022012June 9, 2003
VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING:ENGINE
ON ONE OCCASION THE VEHICLE EXPERIENCED SUDDEN ACCELERATION, AND THE SECOND OCCASION, WHILE DRIVING AT HIGHWAY SPEED THE VEHICLE ALL OF A SUDDEN SHUT DOWN. *MR *TS *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022443June 5, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THIS WAS NOT A SAFETY RECALL IN ACCORDANCE WITH THE SAFETY ACT. HOWEVER, IT WAS DEEMED A SAFETY IMPROVEMENT CAMPAIGN BY THE AGENCY. VEHICLE DESCRIPTION: 2002 FORD EXPLORER AND MERCURY MOUNTAINEER SPORT UTILITY VEHICLES. THE BRACKETS CONNECTING THE LEFT CYLINDERS TO EACH SIDE OF THE LIFTGATE GLASS COULD ROTATE OUT OF POSITION IF EITHER THE URETHANE BOND OR TORQUE ARE NOT SUFFICIENT. THE CONSUMER'S VEHICLE EXPERIENCED THE SAME FAILURE, HOWEVER THE VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED IN THE RECALL. *JB PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10022454June 5, 2003
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHEN THE CONSUMER ATTEMPTED TO ACCELERATE, THE THROTTLE BECAME STUCK IN THE IDLE POSITION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10021036June 4, 2003
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
ON JUNE 1ST, 2003 I HAD THE REAR GLASS HATCH OF MY 2002 FORD EXPLORER OPEN BRIEFLY TO REMOVE GROCERIES. MY DAUGHTER WAS IN REAR 3RD SEAT. I STEPPED BACK FROM VEHICLE TO ASSIST DAUGHTER IN GETTING OUT AND GLASS IN REAR HATCH EXPLODED (WITHOUT BEING TOUCHED OR MOVED). I WAS HIT BY GLASS SHARDS AND IF I HAD NOT JUST STEPPED BACK, THE 4 X 6 METAL ATTACHMENT WOULD HAVE HIT ME IN THE HEAD AS IT IS ATTACHED TO THE VEHICLE ONLY BY THE GLASS AND DEFROST CABLES. MY DAUGHTER WAS SHAKEN BUT FORTUNATELY NOT HIT BY THE EXPLODING GLASS. A NEIGHBOR ACROSS THE STREET HEARD THE EXPLOSION AND THOUGHT IT WAS A GUN SHOT. GLASS SHARDS/PIECES WERE STREWN THROUGHOUT OUR 3 CAR GARAGE, SOME LANDING ON THE TOP OF OUR OTHER VEHICLE PARKED NEXT THE EXPLORER. THE LOCAL DEALER TOLD US IT WAS A MANUFACTURER'S DEFECT BUT AS THERE WAS NOT A RECALL ON THIS PARTICULAR AREA, THEY WOULD NOT BE 100% RESPONSIBLE FOR THE COST OF REPLACEMENT AS WE WERE 2,000 MILES OUT OF OUR WARRANTY. FORD COMPANY IN DEERBORNE, MI THREATENED TO REVOKE ANY ASSISTANCE AS WE "DID NOT SEEM APPRECIATIVE" OF THE 80% THE LOCAL DEALERSHIP OFFERED. WE STRONGLY FEEL THIS IS A SAFETY ISSUE (NOT A WARRANTY ISSUE) THAT FORD SHOULD BE ACCOUNTABLE FOR. THIS TYPE OF GLASS EXPLOSION COULD SERIOUSLY INJURE OR KILL SOMEONE. *NLM PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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