Ford Explorer Complaints (1996)

1,450 consumer complaints on file.

#562926September 5, 2001
TIRES:TREAD/BELT
LEFT REAR TIRE BLEW OUT CAUSING THE VEHICLE TO SPIN OUT OF CONTROL, AND VEHICLE ALSO FLIPPED OVER SEVERAL TIMES, THE LEFT REAR TIRE EXPERIENCED TREAD SEPARATION, DRIVER SUFFERED MINOR INJURIES. (UNIROYAL LAREDO TIRES P235/75R15 M+S)(OHIO TRAFFIC CRASH REPORT) *YH
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#562950September 5, 2001
TIRES
PRIOR TO RECALL THE CONSUMER FOUND A BULGE ON THE BACK LEFT TIRE AND REPLACED WITH MICHELINS, CONSUMER REQUESTED REIMBURDSEMENT FOR THE REPLACEMENT TIRES BUT WAS DENIED BECAUSE THE TIRES WERE REPLACED PRIOR TO AUG 9, 2000(FIRESTONE WILDRNESS AT TIRE P235/75R15 ).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#895774September 5, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
WAS DRIVING VEHICLE AND HAD TO JAM ON BRAKES WHEN ANOTHER VEHICLE CUT IN FRONT. ABS SYSTEM LOCKED UP. PRIOR TO LOCKING UP, HAD 3 SETS OF BRAKES, AND 2 SETS OF ROTORS REPLACED. THIRD TIME HEARD GRINDING NOISES ON RIGHT FRONT WHEEL. SOUNDED LIKE METAL TO METAL. DRIVER SIDE ROTORS WERE SHOT DUE TO BRAKES LOCKING UP. AT DEALERSHIP, NOTHING WAS FOUND WRONG.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#562876September 4, 2001
TIRES:TREAD/BELT
CONSUMER REPLACED FIRESTONE TIRES, P235/75R15, PRIOR TO RECEIVING RECALL 00T005, CONSUMER STATES TIRE TREAD WAS WEARING ON THE INSIDE OF THE TIRES, FIRESTONE STATES THAT SINCE TIRES WERE REPLACED PRIOR TO RECALL THEY ARE NOT WILLING TO GIVE ANY REIMBURSEMENT. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#895682September 4, 2001
STRUCTURE:FRAME AND MEMBERS
SUPPORT FRAME THAT HOLDS CAR TOGETHER ON FRONT OF VEHICLE WAS SEVERELY CRACKED. CONSUMER TOOK VEHICLE TO DEALER, AND THEY WERE NOT GOING TO DO ANYTHING. CONSUMER FELT THAT THE ENTIRE FRONT END OF VEHICLE COULD FALL OFF. THEN, CAR WOULD FLIP OVER, AND PASSENGER COULD BE INJURED OR KILLED. VEHICLE WAS ROLLING DEATH TRAP. FRAME SHOULD NEVER BREAK, IT COULD BE BENT, BUT NOT BROKEN. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#562882August 29, 2001
TIRES
THE CONSUMER REQUESTED REIMBURSEMENT FOR THE DEFECTIVE SPARE TIRE, THE CONSUMER ONLY RECIEVED REIMBURSEMENT FOR THE TIRE MOUNTING, THE CONSUMER IS STILL AWAITING REIMBURSEMENT FOR THE REPLACED TIRE (FIRESTONE ATX II).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751340August 29, 2001
TIRES
TIRE TOTALLY BROKE DOWN LIKE NEVER BEFORE SEEN; INSPECTED BY GOODYEAR; SAID NORMAL BLOWOUT OF UNDER INFLATED TIRE. INSPECTED BY CERTIFIED MECHANIC. STATED SUCH NEVER BEFORE SEEN AND SHOWDED WHY UNDERINFLATION COULD NOT BE THE CAUSE. STILL HAVE TIRE IN MY POSESSION.*AK (TIRESIZE: P235/75R15) (TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#895274August 28, 2001
VEHICLE SPEED CONTROL
WHILE DRIVING UNDER NORMAL OPERATING CONDITIONS ENGINE SURGED AND WOULD NOT DECELERATE. CONSUMER PUT VEHICLE IN NEUTRAL, AND WAS ABLE TO STOP VEHICLE. DEALERSHIP HAS EXAMINED VEHICLE, AND HAS INFORMED CONSUMER THAT THIS VEHICLE WAS NOT INCLUDED IN RECALL 97V074000 DUE TO VIN. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#562695August 27, 2001
TIRES:TREAD/BELT
PRIOR TO RECALL, CONSUMER EXPERIENCED THREE TREAD SEPARATIONS AND ONE BLOW OUT, IN WHICH ONE OF THE TREAD SEPARATIONS WAS A REPLACEMENT, HOWEVER CONSUMER WAS DENIED REIMBURSEMENT DUE TO THE OCCURENCES HAPPENING BEFORE RECALL WAS ISSUED, CONSUMER WAS INFORMED BY A FIRESTONE DEALER THAT ONLY THE TIRES BEING REPLACED IN THE YEAR 2000 WOULD BE REIMBURSED. FIRESTONE TIRES ATX/P235/7R15.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751129August 26, 2001
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
I HAD THIS SAME PROBLEM WITH MYH 1994 EXPLORER. WHEN THE TEMPERATURE IS OVER 85 DEGREES OUTSIDE AND THE AIR CONDITIONER IS ON, WE GET AN EXTREMELY STRONG ODOR OF RAW GASOLINE INSIDE THE CAR. IT MAKES US NAUCEOUS. THIS HAPPENS ESPECIALLY WITH IN-TOWN STOP AND GO DRIVING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#785478August 24, 2001
ELECTRICAL SYSTEM:IGNITION:SWITCH
CONSUMER STATES IGNITION SWITCH HAS FAILED ON NUMEROUS OCCASIONS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#894831August 21, 2001
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
CONSUMER IS UNABLE TO UNLOCK TAILGATE BECAUSE RIGHT SIDE LATCH WILL STICK. PLEASE PROVIDE FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#562601August 20, 2001
TIRES:TREAD/BELT
CONSUMER NOTICED A SMALL RING AND SEPARATION ON ALL FOUR OF THE FIRESTONE ATX TIRES, A MICHELIN DEALER ALSO NOTICED THIS AND CONSUMER REPLACED ALL FOUR TIRES, CONSUMER RECEIVED LETTERS FROM FIRESTONE AND FORD REGARDING THE RECALLED TIRES, HOWEVER CONSUMER WAS DENIED ANY REIMBURSEMENT FROM BOTH PLACES. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750416August 14, 2001
TIRES
I HAVE TRIED TO RECEIVE REIMBURSEMENT FROM FORD AND FIRESTONE EVER SINCE AUGUST 2000 FOR FOUR FAILED FIRESTONE WILDERNESS ATX'S. FROM THE BEGINNING WE HAD PROBLEMS WITH THESE TIRES ON MY FORD EXPLORER. WHEN WE TRAVELED AT 60MPH, THE VEHICLE WOULD SHAKE VIOLENTLY. WE TOOK THE VEHICLE TO THE FORD AND FIRESTONE DEALERS WHO TOLD US THEY COULD FIND NOTHING WRONG. SO FOR THE NEXT 2 1/2 YEARS, WE DID NOT DARE DRIVE ABOVE 60MPH. WHILE THESE TIRES WERE ON THE EXPLORER, I MADE SURE TO HAVE THEM ROTATED AND PROPERLY INFLATED PER THE DIRECTIONS ON THE TIRES. ABOUT TWO YEARS LATER, WE NOTICED EXTREME WEAR ON THE OUTER PERIMETERS OF ALL FOUR TIRES, AS WAS NOTICED BY THE PLACE WHERE WE GOT THE TIRES ROTATED, AS WELL AS STRANGERS AT GAS STATIONS. I TOOK IT AGAIN TO FIRESTONE AND DEMANDED REPLACEMENT. I WAS TOLD THAT THERE WAS NO MILEAGE WARRANTY, AND BECAUSE THEY WERE SO WORN OUT (STEEL BELTS VISIBLE) ON THE PERIMETER (BUT NOT THE MIDDLE TREAD AREA) THERE WAS NO WEAR CREDIT. I WAS TOLD THAT ALL I COULD DO WAS PURCHASE NEW TIRES AT MY COST. NOT WANTING TO PUT MY FAMILY'S LIFE IN JEOPARDY, IN EARLY 1999, I REPLACED ALL FOUR TIRES AT MY COST ($367.29) WITH MICHELINS. SINCE THEN, NOT ONLY IS THE CAR RUNNING SMOOTHLY ABOVE 60MPH, WITH 20,000 MILES ON THEM, THEY STILL HAVE PLENTY OF TREAD FOR ANOTHER 20-30,000 MILES. WHEN THE RECALL WAS ANNOUNCED IN AUGUST 2000, I REJOICED BECAUSE I KNEW SOMETHING WAS INHERENTLY WRONG WITH THE TIRES, AND BECAUSE I THOUGHT (MISTAKINGLY) I WOULD BE REIMBURSED. BUT...BECAUSE I HAD REPLACED MY TIRES BEFORE THE OFFICIAL RECALL, I AM NOT ELIGIBLE FOR REIMBURSEMENT. IRONICALLY, WHEN I WENT TO THE FORD DEALER RECENTLY FOR A DIFFERENT RECALL, HE NOTICED THAT I STILL HAD A WILDERNESS ATX AS A SPARE, SO I AM IN THE PROCESS OF CHANGING THAT ONE. IT IS HIGHLY UNETHICAL AND INSULTING TO BE REIMBURSED FOR A NEVER-USED SPARE AND NOT FOR THE OTHER FOUR, (DOT NUMBER: VDHL 1PM 4 TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#562455August 9, 2001
ENGINE AND ENGINE COOLING:ENGINE
THE CRANKSHAFT SPLIT DIRECTLY IN HALF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750081August 8, 2001
SUSPENSION:FRONT
NOISE COMING FROM FRONT SUSPENSION(CREEKING & POPING),VEHICLE STEERING IS ERATIC, TENDS TO OVERSTEER. LOCAL FORD DEALER PERFORMED SWAY BAR RECALL ON 02/12/01. WHERE CAN I GET MORE INFO. ON THIS PROBLEM. CAN I GET HELP FROM FORD? WHAT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750118August 8, 2001
STRUCTURE:BODY:DOOR
POWER DOOR LOCKS ARE NOT WORKING, THEREFORE THE DOORS DO NOT OPEN FROM THE INSIDE. THIS COULD BE EXTREMELY DANGEROUS IF TRAPPED INSIDE. SHOULDN'T THEY ALWAYS OPEN MANUALLY? ISN'T THERE A LAW PROVIDING SAFETY FOR DOOR LOCKS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749938August 6, 2001
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP, FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP
FUEL PUMP WAS BEING REPLACED. TOWNSEND FORD PERFORMED THE JOB. TECH BROKE CHEAP PLASTIC CLIP REQUIRING FUEL FILLER NECK TO BE REPLACED. IT'S DEFECTIVE. WILL NOT SEAL. GAS VAPOR LEAK. CHECK ENGINE STAYS ON. FORD HAS PROBLEM WITH SUPPLIER. NONE IN COUNTRY TOLD TO ME ABOUT A COUPLE MONTHS AGO. STILL NONE NOW. GAS VAPOR LEAK IS HEALTH HAZARD AND UNSAFE IN MY OPINION. THEY KEEP BLOWING ME OFF ON RESOLUTION. CAN YOU HELP? -THANKS-*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#562255July 31, 2001
ENGINE AND ENGINE COOLING:ENGINE
THE VEHICLE SHUT OFF COMPLETELY WHILE THE CONSUMER WERE DRIVING ON HIGHWAY, THE DEALER FOUND OUT THAT THE CRANKSHAFT HAD SPLIT IN HALF, CONSUMER WANTS THE MANUFACTURER TO PAY PART OF THE COST OF REPAIR. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#562296July 31, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
THE VEHICLES OVERDRIVE FAILED RESULTING IN TRANSMISSION FAILURE, THE MANUFACTURER HAS BEEN CONTACTED. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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