Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10063275March 16, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING AT ANY SPEED TRANSMISSION JERKED WHEN IT ENGAGED FROM PARK TO REVERSE , AND VEHICLE WON'T MOVE. DEALER INSPECTED VEHICLESEVERAL TIMES, AND COULD NOT DUPLICATE OR CORRECT THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062144March 14, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
WHILE STANDING UNDER THE RAISED LIFTGATE (TOP HALF) LOADING GROCERIES, THE GLASS SUDDENLY AND UNEXPECTEDLY SHATTERED CAUSING MY WIFE AND I TO BE SHOWERED BY SHARDS OF GLASS AND THEN HIT ON OUR HEADS AND BACKS WITH THE FALLING LIFTGATE ASSEMBLY. THIS INCIDENT CAUSED US HEAD, NECK AND BACK TRAUMA AND ALSO A SCRATCHED CORNEA TO MY WIFE'S LEFT EYE. FORD REFUSES RESPONSIBILITY FOR THIS INCIDENT.*AK PE04045.PCO
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10062823March 11, 2004
POWER TRAIN
TRANSMISSION HAD TO BE REPLACED. *PH THE VEHICLE WAS SHAKING, MADE RATTLING NOISES AND HAD BECOME IMPOSSIBLE TO STEER. THE MECHANIC SUGGESTED THAT THE TRANSMISSION HAD LOOKED AS IF IT FELL APART AND MAY BE A RESULT OF AN ASSEMBLY LINE ERROR AND. THE MECHANIC ALSO FOUND THAT THE 4WD WAS INOPERATIVE. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062853March 10, 2004
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
WHILE FILLING UP AT THE GAS STATION THE FUEL GAUGE MALFUNCTIONED. THE FUEL TANK REGISTERED A FULL TANK, BUT 12 HOURS LATER, A FALSE READING OCCURRED. CONSUMER TOOK THE VEHICLE TO THE DEALER FOR INSPECTION, AND THE MECHANIC REPLACED THE FUEL SENDING UNIT DUE TO WORN OUT PARTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062877March 10, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE
GLASS LIFT HATCH OPENS WHILE DRIVING. *AK REAR DOOR LIFTGATE INTERMITTENTLY UNLATCHES AND UNLOCKS WHILE VEHICLE WAS MOVING. DEALER MADE FOUR ATTEMPTS TO FIX PROBLEM. FORD WEREN'T ABLE TO FIND OUT THE CAUSE OF THE PROBLEM. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062885March 10, 2004
TIRES, AIR BAGS
WHILE DRIVING AT 60 MPH CONSUMER HEARD A LOUD NOISE, THE PASSENGER TIRE BLEW UP. AT THE SAME TIME CONSUMER LOST THE CONTROL AND HIT THE GUARD RAIL. UPON IMPACT, NONE OF THE AIR BAGS DEPLOYED. CONSUMER SUSTAINED ARM INJURY AND TWO FRACTURES, HAD 100 STITCHES. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10060680March 8, 2004
EXTERIOR LIGHTING:HEADLIGHTS
THE LIGHTING SYSTEM ON THE FORD EXPLORER SPORT, IS NOT GOOD FOR NIGHT DRIVING AT LONG DISTANCES, I HAVE A 98 FORD F-150 AND THE LIGHTS ARE MORE PROPER FOR THIS KIND OF DRIVING. THE NEW SYSTEM THAT IS BEING USED NOW, HAS POOR VISABILITY ON BRIGHT. THIS IS A PROBLEM SINCE I HAVE HAD THE SPORT. ALSO I HAVE NOTICED SEVERAL AUTO MANUFACTORS ARE USING THIS SYSTEM, WHICH COULD POSE A SAFETY HAZARD.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060708March 8, 2004
VISIBILITY:WINDSHIELD
WENT TO WASH MY 2002 FORD EXPLORER AND WHEN THE WATER HIT THE WINDSHIELD IT STARTED TO CRACK FROM THE TOP OF THE WINDSHIELD TO ABOUT 3/4 THE WAY DOWN. IT WOULD SEEM TO ME THAT A WINDSHIELD SHOULD BE ABLE TO WITH STAND THIS TYPE OF THING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060345March 4, 2004
ELECTRICAL SYSTEM:ALTERNATOR/GENERATOR/REGULATOR
ALTERNATOR CAUGHT ON FIRE WITHOUT WARNING.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10061341March 4, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
INTERMITTENTLY WHEN TURNING CORNERS THERE WAS A LOUD POPPING SOUND COMING FROM THE FRONT END OF VEHICLE. THE PROBLEM OCCURRED THREE TIMES IN THE LAST SIX MONTHS. CONSUMER DETERMINED THAT UPPER BALL JOINTS WERE WORN OUT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062824March 2, 2004
ENGINE AND ENGINE COOLING:ENGINE, POWER TRAIN
THE VEHICLE STALLED WHILE IDLING AT A LIGHT. *PH THE VEHICLE WAS TAKEN TO THE DEALER WHO REPLACED THE VALVE. UNFORTUNATELY WITHIN THREE DAY THE VEHICLE STALLED AGAIN. THE VEHICLE WAS RETURNED TO THE DEALER BUT THEY WERE UNABLE TO DUPLICATE OR REPAIR THE PROBLEM. THE VEHICLE BEGAN TO SURGE WHILE SURGING IDLING. THE DEALER WAS UNABLE TO PERMANENTLY RESOLVE THAT PROBLEM. THE CONSUMER NOTICED A WHINE IN THE REAR END OF THE VEHICLE. THE DEALER REPLACED THE REAR DIFFERENTIAL BUT WHEN THE VEHICLE WAS RETURNED TO THE CONSUMER THE NOISE WAS STILL PRESENT. THE VEHICLE WAS STILL UNDER WARRANTY WHEN ALL THESE PROBLEMS STARTED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060042February 29, 2004
VEHICLE SPEED CONTROL:CABLES
WHILE TRAVELING AT ABOUT 45 MPH, THE THROTTLE ON MY 02 FORD EXPLORER SUDDENLY WOULD NOT RETURN TO IDLE. THE CRUISE CONTROL WAS NOT ON AT THE TIME. THE CAUSE WAS A PLASTIC SHEATHING BETWEEN THE THROTTLE CABLE AND THE EXTERIOR HOUSING OF THE CABLE. I BELIEVE THIS MATERIAL IS USED FOR LUBRICATION? THE MATERIAL APPEARED TO PULL OUT OF THE HOUSING AND BUNCHED UP INSIDE THE DRIVER FOOTWELL. WHEN MY FOOT WAS REMOVED FROM THE PEDAL, IT WOULD NOT RETURN FULLY TO IDLE BECAUSE THIS TAN MATERIAL BUNCHED UP AT THE BASE OF THE HOUSING WHERE THE CABLE COMES THROUGH THE FIREWALL. BY CUTTING THE EXCESS MATERIAL AWAY, I WAS ABLE TO GET THE PEDAL TO RESPOND PROPERLY. THE DEALER REPLACED THE THROTTLE CABLE UNDER WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10060935February 27, 2004
TIRES:TREAD/BELT, TIRES:SIDEWALL
WHILE DRIVING FRONT TIRE TREAD SEPARATED. DEALERSHIPS MECHANIC WAS NOTIFIED, BUT HAD NOT RESOLVED THE PROBLEM. MICHELIN, SIZE P235/70R16. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10057486February 26, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN DRIVING AT ANY SPEED 4-WHEEL DRIVE CHANGED FROM HIGH TO LOW WITHOUT WARNING. *AK THE TRANSMISSION MADE GRINDING NOISES WHEN IN REVERSE AND SLIPS WHEN PULLING OFF. *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053989February 26, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE CONSUMER COMPLAINED ABOUT A REAR HATCH BACK WINDOW PROBLEM. THERE WAS A CRACK AT THE BASE OF THE WINDOW APPROXIMATELY 8 INCHES WIDE. *AK *SC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058923February 25, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
VEHICLE STALLS AFTER DRIVING 20 MILES OR ABOVE ON FREEWAY. WHEN ON EXIT RAMP,ENGINE LIGHT TURNS ON AND THE ENGINE SHUTS OFF. I HAVE TO PUT IT IN PARK AND START ENGINE AGAIN. THE VEHICLE ALSO ACCELERATES WHEN STOPPED AT LIGHT, WHILE FOOT IS ON BRAKE. THE ENGINE STALLS TO CHANGE INTO FASTER SPEED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10058814February 24, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
IN AUGUST, 2003, THE VEHICLE BACK WINDOW HINGE BROKE WHILE LOADING GROCERIES, IT CAUSED DAMAGE TO THE TAILGATE FRAME AND THE GLASS CRACKED. BOTH WERE REPLACED TAKING OVER 7 DAYS. THE SAME COMPONENT BROKE AGAIN IN JANUARY, 2004, CAUSING THE REAR GLASS TO CRASH ON MY WIFES HEAD. LUCKILY SHE ONLY HAD A MINOR BRUISE AND BUMP FROM THE IMPACT. I ASKED THE MANAGER OF MAINTENANCE ABOUT THIS PROBLEM, AND HE SAID IT HAPPENS ALL THE TIME.*AK PE04045_PCO
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10059668February 24, 2004
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
WHILE ACCELERATING PEDAL IS HARD TO PUSH AND IT MAKES A LOUD HISSING NOISE. DEALER ATTEMPTED TO REPAIR THE PROBLEM FOUR TIMES, BUT WAS UNABLE TO RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10059689February 24, 2004
AIR BAGS:FRONTAL
WHILE DRIVING AT 45 MPH ON ICY ROAD CONSUMER LOST CONTROL OF THE VEHICLE, AND IT COLLIDED HEAD ON WITH AN EMBANKMENT. UPON IMPACT, AIR BAGS FAILED TO DEPLOY. CONSUMER WAS WEARING SEAT BELTS. CONSUMER'S HEAD STRUCK THE STEERING WHEEL, REQUIRING SEVERAL STITCHES. POLICE ARRIVED, BUT NO ONE WAS CITED. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10061119February 23, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
VEHICLE WAS PARKED WITH SUNROOF OPEN. WHEN TRYING TO CLOSE HATCHBACK AFTER LOADING SWIMMING EQUIPMENT, GLASS SHATTERED. *LA THIS OCCURRED TWICE, INCONVENIENCING THE CONSUMER'S DAILY ROUTINE. *PH PE04045.PCO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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