Ford Explorer Complaints (1999)

1,441 consumer complaints on file.

#10118538April 27, 2005
EXTERIOR LIGHTING:TURN SIGNAL:SWITCH
AFTER SITTING IN A TURN LANE FOR 2-3 MINUTES WITH TURN SIGNAL ON, WISPS OF SMOKE BEGAN COMING FROM STEERING COLUMN. UPON REPEATING THE SCENARIO IN DRIVEWAY SAME WISPS OF SMOKE WERE OBSERVED, AND ORANGE GLOW COULD BE SEEN INSIDE STEERING COLUMN WHEN LOOKING THROUGH CRACKS AROUND HAZARD WARNING FLASHER BUTTON. IN BOTH INSTANCES, TURN SIGNALS BEING TURNED OFF STOPPED THE SMOKE BEFORE ANY DAMAGE COULD BE DONE. VEHICLE WAS TAKEN TO DEALER, AND TURN SIGNAL MODULE WAS REPLACED. OLD PART WAS NOT RETURNED TO ME. DEALER SERVICE MANAGER STATED THE MODULE HAD SHORTED OUT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116650April 9, 2005
ENGINE AND ENGINE COOLING
THE CRANKSHAFT SHEARED OFF DIRECTLY BEHIND THE HARMONIC BALANCER, THE TRUCK HAS ONLY 70,000 MILES, WILL REQUIRE MAJOR ENGINE WORK TO FIX. IT BROKE UNDER NORMAL ACCELERATION CONDITIONS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10116127March 30, 2005
SEATS:FRONT ASSEMBLY:RECLINER
I'VE RECEIVED NOTICE OF A POTENTIAL PROBLEM WITH THE SEAT RECLINER BOLT ON MY 1999 FORD EXPLORER INDICATING THIS WOULD BE REPAIRED FREE OF CHARGE. WHEN I CONTACTED THE SERVICE DEPARTMENT OF THE DEALER I PURCHASED THE VEHICLE FROM, I WAS TOLD THERE WAS A POSSIBLITY THE BOLT COULD BREAK OFF WHILE THEY WERE MAKING THE REPAIRS AND THEY WOULD NEED TO HAVE THE VEHICLE OVER NIGHT. WHEN I ASKED FOR ASSURANCE THEY PROVIDE A LOANER CAR, THEY REFUSED. IN MY MIND, THIS DOES NOT CONSTITUTE REPAIR WITHOUT CHARGE. I WOULD BE GLAD TO DROP THIS OFF FOR REPAIRS IF I CAN BE ASSURED I CAN HAVE MY VEHICALE BACK THAT SAME DAY. SHOULD THEY BREAK THE BOLT AND NEED TO HAVE IT OVERNIGHT WOULD BE THEIR SOMETHING THEY CAUSED AND SHOULD BE RESPONSIBLE FOR, NOT THE CONSUMER. WHAT IS TO STOP THEM FROM INTENTIONALLY DOING THIS TO MAKE MONEY ON RENTAL FEES. ALL I ASK IS FOR SOME REASSURANCE THIS REPAIR WILL BE MADE WITH CHARGE TO ME. FORD MOTOR COMPANY MUST TAKE FULL RESPONSIBILITY FOR REPAIRING AND REASSURING ITS CUSTOMERS THIS SAFETY PROBLEM IS REPAIRED WITHOUT COST AND RISK TO ITS CUSTOMERS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115981March 28, 2005
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
AFTER HAVING PARKED MY CAR I COULD NOT OPEN THE DOOR FOR MY CHILD TO GET OUT--NEITHER FROM THE INSIDE NOR THE OUTSIDE AND PULL MECHANISM DISAPPEARED IN BETWEEN CAR DOOR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114815March 27, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN STOPPED WITH FOOT ON BRAKE TRUCK SUDDENLY SURGES FORWARD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10114772March 26, 2005
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
WHILE DRIVING DOWN RT.10 IN WHIPPANY,NJ MY '99 FORD EXPLORER CAUGHT ON FIRE. ELIEVE IT WAS AN ELECTRICAL FIRE - FIRE WAS BEHIND THE DASH BOARD. I SAW FLAMES COMING FROM THE PASSENGER SIDE ON THE FLOOR AND THE CAR QUICKLY FILLED UP WITH SMOKE. I PULLED OFF THE ROAD - CALLED 911 - POLICE AND FIRE TRUCK ASSISTED ME.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10115516March 22, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
CONSUMER'S 1999 FORD EXPLORER (VIN [XXX]) CAUGHT ON FIRE DUE TO A VEHICLE DEFECT. REQUEST THAT THE SCOPE OF THE FORD RECALL FOR THE CRUISE CONTROL DEACTIVATION SWITCH BE EXPANDED. *NM THE CONSUMER BELIEVED THE FIRE WAS DUE TO A DEFECTIVE SPEED CONTROL DEACTIVATION SWITCH. A RECALL WAS ISSUED FOR OTHER MODELS REGARDING THE SPEED CONTROL DEACTIVATION SWITCH. THE CONSUMER IS REQUESTING FOR THE RECALL TO BE EXPANDED. LAWYER ON BEHALF OF CONSUMER, ALSO SEE ODI#10115518 *JB INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10114413March 21, 2005
ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY, ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION, SEATS:FRONT ASSEMBLY:RECLINER
@ 50,000 MILES RADIATOR WENT OUT AND WE REPLACED W/ NEW RADIATOR/ HEADS IN THE MOTOR HAD TO BE REPLACED / ELECTRICAL PROBLEMS / RE-BUILT TRANSMISSION PUT IN / DRIVER'S SEAT RECLINER FAILURE . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10115279March 16, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING APPROXIMATELY 80 MPH ACCELERATION PEDAL WAS LET GO BUT SPEED DID NOT DECREASE. CONSUMER THEN APPLIED BRAKES BUT HAD NO EFFECT. HE TRIED TO APPLY THE BRAKES AGAIN WHICH SLOWED VEHICLE DOWN. ACCIDENTS WERE AVOIDED WHILE PULLING TO SHOULDER OF ROAD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111294March 8, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
VEHICLE HAD BEEN TO THE REPAIR SHOP THREE TIMES FOR THE PADS AND ROTORS BEING DEFECTIVE. ALSO, SEEMED TO BE AN ISSUE WITH OTHER CONSUMERS. *AK THE CONSUMER STATED THAT THE BRAKES SQUEAK EVEN AFTER THE REPAIR. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103738March 8, 2005
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
THE INTERIOR OF THE FUEL TANK DEVELOPED RUST, CAUSING THE VEHICLE TO STALL MULTIPLE TIMES ON THE ROAD. TAKEN TO SHOP FOR A NEW REPLACEMENT FUEL TANK.*AK *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110699February 17, 2005
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
I HAVE A 1999 FORD EXPLORER XLT WITH A V-6 SOHC 4 LITER ENGINE. THE CAR HAS NOT PROPERLY ACCELERATED SINCE PURCHASE IN 2000, IT HAS CONSTANTLY STALLED WHILE DRIVING AND THE DEALER COULD NOT DETERMINE THE PROBLEM BECAUSE THE CHECK ENGINE LIGHT WAS NOT ON. I FOUND OUT FEBRUARY 16, 2005 THAT I HAVE A BROKEN INTAKE MANIFOLD GASKET AND IT COST OVER $1,000 TO FIX. I HAVE SEARCHED THE INTERNET RELATED TO THIS PROBLEM AND FOUND THERE ARE EIGHT FORD MODELS MANUFACTURED FROM 1996 THROUGH 2001 WITH THIS PROBLEM. FORD REFUSES TO ACKNOWLEDGE THIS DEFECT TO CONSUMERS BUT ACCORDING TO THE ARTICLE INTHE ATTACHED LINK, THEY HAVE EXTENDED THEIR WARRANTY ON THIS PART TO THE POLICE DEPARTMENT AND TAXI COMPANIES THAT HAVE PURCHASED THE AFFECTED CARS. PLEASE VISIT THE WEBSITE FOR MORE INFO.HTTP://WWW.GM-V6LEMONS.COM/MEDIAATTN.HTM THANK YOU FOR ANY HELP YOU CAN PROVIDE PETER DELVECCHIA. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110623February 16, 2005
SEATS:FRONT ASSEMBLY:RECLINER
THIS REPORT CONCERNS A 1999 FORD EXPLORER SPORT 2DR 4X4. VEHICLE HAS 144,000 PLUS MILES. SPECIFICALLY THIS PERTAINS TO THE FRONT DRIVER?S SEAT (NON-POWER MODEL). OVER THE LAST 5 YEARS I HAVE REPLACED THE FRONT DRIVERS SEAT (BOTTOM FRAME) THREE TIMES. EACH TIME THE SEAT FRAME HAS BROKEN IN THE SAME MANNER. THE PROBLEM IS THAT THE FRAME METAL RIPS/TEARS AT THE LOCATION OF THE MOUNTING BOLT FOR THE RECLINE LEVER. THIS TEARING CAUSES THE SEAT BACK TO RECLINE WITHOUT WARNING ON THE LEFT SIDE CAUSING THE DRIVER TO FALL BACKWARDS AWAY FROM THE STEERING WHEEL. FORD HAS STATED THAT THEY DO NOT HAVE ANY INFO ON THIS. THIS IS SOMEWHAT STRANGE AS THEY APPARENTLY DIRECTED DEALERSHIPS APPROXIMATELY 2 YRS AGO TO REPLACE THIS FRAME ON ALL AFFECTED VEHICLES. THE PROBLEM IS VERY APPARENT AND A VERY EASY FIX. THE TEARING OCCURS JUST TO THE FRONT OF THE (FRONT) BOLT HOLE ABOUT 1/8 INCH FROM THE HOLE. THERE IS A LARGE SPOT WELDED PLATE INSIDE THE FRAME WHERE THE BOLTS FOR THE RECLINE LEVER INSERT INTO THE FRAME. IF THIS PLATE WAS EXTENDED ABOUT 4 INCHES OR MORE PAST THE FRAME HOLES THIS PROBLEM WOULD NOT OCCUR. I HAVE DETAILED PHOTOS OF THIS FRAME AND PROBLEM AREA AVAILABLE FOR USE TO YOUR OFFICE AS WELL AS THE FRAME ITSELF.*AK
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10111309February 10, 2005
VEHICLE SPEED CONTROL:CRUISE CONTROL
VEHICLE WAS PARKED IN THE GARAGE FOR AT LEAST 2 HOURS BEFORE THE VEHICLE CAUGHT ON FIRE. THE FIRE DEPARTMENT WAS NOTIFIED, AND THE FIRE WAS EXTINGUISHED. VEHICLE WAS TOTALED. THIS WAS CONFIRMED BY THE INSURANCE COMPANY. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10111428February 9, 2005
SEATS
CONSUMER REPLACED FRONT DRIVER'S SEAT (BOTTOM FRAME) 3 TIMES. EACH TIME THE SEAT FRAME HAS BROKEN IN THE SAME MANNER. *BF THE FRAME METAL RIPPED/TORE AT THE LOCATION OF THE MOUNTING BOLT FOR THE RECLINER LEVER. THE TEARING CAUSED THE SEAT BACK TO RECLINE WITHOUT WARNING ON THE LEFT SIDE. AS A RESULT THE DRIVER FELL BACKWARDS AWAY FROM THE STEERING WHEEL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109950February 6, 2005
ELECTRICAL SYSTEM
MY 1999 FORD EXPLORER WAS PARKED, LOCKED, WITH NO KEY IN THE IGNITION. IN MY GARAGE ON JANUARY 30, 2005. WHEN WE SMELLED SMOKE, LOOKED IN THE GARAGE, AND FOUND EXTREME SMOKE COMING FROM UNDER THE HOOD OF THE CAR... I PHONED 911, AND THE OPERATOR ADVISED US TO GET OUT OF THE HOUSE AND DO NOT ATTEMPT TO GET THE CAR OUT OF THE GARAGE. WE WENT OUTSIDE AND WAITED FOR THE FIRE DEPT. 5 FIRE TRUCKS CAME AND PUT OUT THE FIRE..... BUT THE CAR WAS BURNED COMPLETELY, AND ALSO THE GARAGE AND ALL OF IT'S CONTENTS ARE A TOTAL LOSS.... MY HOUSE IS ALSO DAMAGED, DUE TO SOOT, AND SMOKE.... I AM 65 YEARS OLD, LIVING ON SOCIAL SECURITY, I AM A 44 YEAR TYPE 1 DIABETIC... THIS HAS CAUSED ME IMMENSE PROBLEMS.... I WOULD APPRECIATE ANY HELP YOU MAY AFFORD ME..*JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10109662February 2, 2005
ELECTRICAL SYSTEM:WIRING, VEHICLE SPEED CONTROL:CRUISE CONTROL
THE TRUCK WAS PARKED INSIDE OF THE GARAGE AND IT CAUGHT ON FIRE DUE TO CRUISE CONTROL. NO INJURES REPORTED. THE FIRE DEPARTMENT WAS CALLED TO EXTINGUISH THE FIRE. VEHICLE WAS TOWED AND TOTALED BY THE INSURANCE COMPANY. *AK ....FIRE DID EXTENSIV EDAMAGE TO GARAGE AND HOUSE. *AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10127975January 27, 2005
FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS
1999 FORD EXPLORER FUEL LINE LEAKING.***NO ANSWER REQUIRED***. *MR THE FUEL LINES THAT EXTENDS OVER THE VALVE COVER AND INTO THE FUEL INJECTION SYSTEM IS LEAKING FUEL. CONSUMER COULD SMELL THE GAS ODOR AND PULLED OVER TO STOP THE VEHICLE IMMEDIATELY. *TT *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109051January 27, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DEALERSHIP INFORMED THE CONSUMER OF THE WORN OUT LOWER FRONT BALL JOINT ON THE DRIVER/PASSENGER SIDES. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108900January 26, 2005
SUSPENSION:FRONT:HUB
WHILE DRIVING FRONT HUB CAME OFF THE VEHICLE, SIDE UNKNOWN. THIS CAUSED THE CONSUMER TO LOSE STEERING CONTROL. CONSUMER MANAGED TO PULL OVER, AND HAD THE VEHICLE TOWED. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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