Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10103553December 10, 2004
STRUCTURE:BODY:DOOR:HINGE AND ATTACHMENTS, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THIS VEHICLE EXPERIENCED MULTIPLE PROBLEMS, AND THE DEALER WAS AWARE OF THE PROBLEMS. CONSUMER APPLIED THE BRAKES, AND THE PEDAL WENT TO THE FLOOR. VEHICLE SWAYED FROM LEFT TO RIGHT ON ITS OWN. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE. ALSO, DOOR RUBBER PANEL FAILED TO STAY ATTACHED TO THE DOOR. MECHANIC DETERMINED THAT THE BRAKE PROBLEM COULD NOT BE DUPLICATED,AND VEHICLE WAS OPERATING AS DESIGNED. HOWEVER, THE RUBBER PANEL WAS ADJUSTED PROPERLY BY THE MECHANIC. CONSUMER INFORMED THE MECHANIC THIS PROBLEM STILL OCCURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102482December 9, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER, UNKNOWN OR OTHER, EQUIPMENT
MY FORD EXPLORER TRANSMISSION IT WAS AT 36000 MILES, MY CAR WAS TUNED AND SERVICED AS SHUDULE, AND IT COST A TOTAL OF $1700.00 TO FIX. WHICH THE CAR IS ONLY 2 YEAR OLD. THE AIR CONDITION STOP WORKING IN DECEMBER OF 2003 AND AT THE TIME MY CAR WAS BARELY 1 YEAR OLD THIER HAS BEEN MANY OTHER CONCERN WITH MY EXPLORER THAT I AM MAKING $500.00 PAYMENT ON. I BELIVED I HAVE PURCHASE A DEFECTED CAR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102256December 6, 2004
FUEL SYSTEM, OTHER
1. DRIVING APPROXIMATELY 30 MINUTES ON THE EVENING (7:30 PM) OF 12-4-04 TO A HOLIDAY PARTY WITH JUST MYSELF AND MY WIFE. UPON ARRIVING WITHIN SECONDS OF THE LOCATION AN ANONOYMOUS DIRVER STOPPED OUR VEHICLE AND MADE US AWARE THAT THERE WAS A FIRE COMING FROM UNDER OUR VEHICLE, A 2002 FORD EXPLORER XLT. AS WE JUMPED OUT OF THE VEHICLE AND SAW THE FIRE A NEIGHBOR WATCHING CALLED THE LOCAL FIRE DEPARTMENT. WITHIN MINUTES THE FIRE DEPARTMENT ARRIVED AND TRIED TO EXTINGUISH THE FIRE. BEING UNSUCCESFUL IT TOOK THE FIRE DEPARTMENT APPROXIMATELY AN HOUR TO STOP THE FIRE AT WHICH TIME THE VEHICLE WAS DESTROYED. THERE WAS NOTHING TO BE REPAIRED AS THE VEHICLE WAS DESTROYED. AND THERE HAD BEEN NO INDICATION THAT THERE WAS ANYTHING WRONG WITH THE VEHICLE PRIOR TO THIS INCIDENT.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10102206December 6, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT:MECHANICAL
1.EVENTS LEADING UP TO THE FAILURE -ON MORE THAN ONE OCCASION WHILE HAVING MY CAR AT THE DEALER WHILE IN WARRANTY I MADE NOTE TO THE SERVICE INDIVIDUAL,THAT SOME THING FELT WRONG WHEN MY CAR WOULD SHIFT IN TO ANOTHER GEAR WHILE MOVING .NOTHING WAS EVER FOUND WRONG OR ANY DOCUMENTATION WAS MADE. 2.FAILURE AND ITS CONSEQUENCES-AS MY VEHICLE REACHED 43,900 MILES MY TRANSMISSION STARTED TO SHIFT EVEN MORE HARDER AND SOMETIMES WOULD NOT GO IN TO GEAR.THE REAR WOULD VIBRATE TO THE POINT WHERE IT SHOOK THE VEHICLE HARD. 3.WHAT WAS DONE TO CORRECT THE FAILURE-WHEN VEHICLE WAS TAKEN TO THE DEALER IT WAS QUICKLY BROUGHT TO MY ATTENTION THAT MY VEHICLE WAS OUT OF WARANTY AND AFTER DIAGONOSING THE PROBLEM THAT THE TRANS ASSY SOLENOID HAD TO BE REPLACED. I HAD NO CHOICE BUT TO FIX THIS PROBLEM BECAUSE THE VEHICLE WAS UP ON A LIFT . THIS COST ME A TOTAL OF $976.91. I FEEL THAT I WAS LED ON UNTIL MY WARRANTY EXPIRED AND THAT FORD SHOULD COVERED THE COST OF THIS PROBLEM BECAUSE THIS IS A FAIRLY NEW VEHICLE AND IT WAS NOT MY FAULT THAT THIS PART WENT BAD.THIS PART SHOULD BE RECALLED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102227December 6, 2004
FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM
EVEN WITH A FULL TANK OF GAS THE GAS GAUGE WILL GO TO "0" AND THE "CHECK GAUGE" LIGHT COMES ON BECAUSE THE SENDER ASSEMBLY UNIT OF THE GAS GAUGE DOES NOT WORK. WHEN WE TOOK OUR EXPLORER TO DUB MILLER FORD IN ROSENBERG ON NOV. 19TH, THERE HAD BEEN ANOTHER 2002 EXPLORER BROUGHT IN FOR THE SAME PROBLEM THAT MORNING. THE PART IS NOT AVAILABLE AND IS ON BACK ORDER. THE PART COST $76.79 BUT THE LABOR WILL BE $270! THIS IS A LOT OF MONEY FOR US TO PAY DUE TO AN FORD'S EGINEERING PROBLEM. ARE MANY OTHER 2002 EXPLORERS EXPERIENCING THE SAME PROBLEMS? THANKS! SHELLEY AND GALE TOWNS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102246December 6, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
WHINING NOISE COMING FROM REAR DIFFERENTIAL. VEHICLE HAS ONLY 44,000 MILES. POSSIBLE CRASH IF DIFFERENTIAL LOCKS UP AT HIGHWAY SPEED. FORD SAYS I NEED TO REPLACE ENTIRE DIFFERENTIAL, YET NOT WILLING TO PAY PART OF THE COST. INTERNET RESEARCH SHOWS THIS TO BE A COMMON PROBLEM WITH 2002 EXPLORER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102080December 3, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
NO PARTS WERE AVAILABLE FOR RECALL 04V442000 CONCERNING LIFTGATE GLASS. DEALERSHIP WAS AWARE OF THE PROBLEM. MALLEN, 440-442-8000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103106December 3, 2004
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
WHILE DRIVING OUT OF A GARAGE AIR BAGS DEPLOYED INADVERTENTLY. IN MAY 2004 THE VEHICLE WAS SERVICED BY THE DEALER DUE TO AIR BAG LIGHT ILLUMINATING. CURRENTLY, SIX MONTHS LATER, WHILE DRIVING OUT OF A GARAGE AT 5 MPH THE AIRBAGS DEPLOYED INADVERTENTLY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102094December 3, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
I BOUGHT THIS TRUCK ON FEBRUARY 20TH, 2004 WITH A LITTLE OVER 20,000 MILES. ON FEBRUARY 24TH, 2004, AFTER LEAVING THE DEALERSHIP MY TRUCK DIED ON A BUSY STREET ON TWO SEPARATE OCCASIONS. THE SALESMAN TOLD ME THAT THE TRUCK HAD FLOODED. ON JUNE 10TH, AUGUST 12TH, NOVEMBER 19TH, AND AGAIN ON DECEMBER 2ND, 2004 (THE ONLY ONES I WROTE DOWN IT DOES HAPPEN MORE OFTEN) MY TRUCK ALSO DIED WHILE DRIVING DOWN THE ROAD. THESE HAVE ALL BEEN VERY SERIOUS INCIDENTS WHERE I FELT LUCKY TO NOT ONLY BE ALIVE BUT THAT I HADNT HIT ANYTHING OR ANYONE ELSE. THE TECHNICIANS FROM THE DEALERSHIP HAVE LOOKED AT MY TRUCK ON ALL THESE OCCASIONS AND GAVE ME LITTLE OR NO EXCUSE FOR THE TRUCK TO DIE. AT THIS TIME IVE ASKED FOR A REASONABLE REFUND WITH NO SUCCESS&&IM AT A LOSS&&&PLEASE HELP!!!!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102031December 2, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER COMPLAINED ABOUT TRANSMISSION PROBLEMS. AUTOMATIC TRANSMISSION SHIFTED HARD WHEN CHANGING GEARS,AND SLOW IN REVERSE. CONSUMER HEARD A GRINDING NOISE WHEN THE GEAR WENT INTO OVERDRIVE. DEALER WAS NOTIFIED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100949December 2, 2004
INTERIOR LIGHTING
DASHLIGHT ILLUMINATES, DOOR CHIME SOUNDS AND AUTOMATIC DOOR LOCKS ENGAGE INTERMITTENTLY WHILE DRIVING. I HAVE TAKEN THE CAR TO MULTIPLE DEALERS AND HAVE HAD MULTIPLE ATTEMPTS TO RECTIFY YET THE ISSUE HAS YET TO BE RESOLVED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100951December 2, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
I BOUGHT MY 2002 EXPLORER IN MAY OF 04. IT ONLY HAS 40,000 MILES AND THERE IS A SEVERE WHINING NOISE IN THE REAR-END. IT WILL ALSO JERK AND SLAP SOMETIMES WHEN I LET OFF OF THE GAS. I ALSO PUT IT IN 4-WHEEL DRIVE AND IF FEELS AND IT SLAPS AND JERKS LIKE THE WHOLE UNDERNEATH IS GOING TO FALL OUT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102038December 2, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
CONSUMER RECEIVED A RECALL FOR THE REAR HATCH . THE CYLINDER WAS DEFECTIVE. DEALER HAD NO PARTS FOR THE RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102040December 2, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE WAS RUNNING LIKE IT WAS OUT OF GAS. CONSUMER TOOK THE VEHICLE TO DEALER FOR REPAIRS WHERE IT WAS DISCOVERED THAT TIMING CHAIN WAS DEFECTIVE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10101932December 1, 2004
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
CONSUMER RECEIVED RECALL 04V442000 CONCERNING REAR LIFTGATE GLASS. DEALER WAS UNABLE TO PERFORM RECALL REPAIRS BECAUSE PARTS WERE NOT AVAILABLE. *AK.....*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100637November 28, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
2002 FORD EXPLORER REAR DIFFERENTIAL NOISY AND LEAKING. I HAVE HAD MY 2002 FORD EXPLORER IN FOR REPAIR 5 TIMES IN 2 YEARS FOR NOISY (ROARING) REAR DIFFERENTIAL AT SPEEDS OF 55-65MPH IT ONLY MAKES THE NOISE WHEN GAS PEDAL IS APPLIED. COASTING NO NOISE. THE REAR DIFFERENTIAL IS ALSO LEAKING OIL. INION SEALS HAVE BEEN REPLACED 5 TIMES, GEARS. HE NOISE GOES AWAY AFTER EACH REPAIR BUT COMES BACK AFTER 5-10K MILES. CURRENTLY HAVE 108K000 MILES. I SEE VIA INTERNET SEARCHES FORD IS HAVING LOTS OF PROBLEMS WITH THIS YEAR AND MODEL 2002-2004 FOR THE SAME EXPACT PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100521November 25, 2004
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
MY TRANSMISSION SHIFTER HARD A FEW TIMES ( LOUD "CLUNK") FOR SOME TIME NOW. I THEN LOST 4 WHEEL DRIVE. I AM UNABLE TO SELECT HIGH FOUR OR EVEN LOW. THE LOW BUTTON NO LONGER ELUMINATES AND SHIFTS TO LOW. I DISCOVERED I LOST 4X4 MODE WHILE ACCELERATING FROM A STOP IN THE RAIN AND MY REAR WHEELS SPUN WILDLY. I AM OUT OF WARRANTY..WHAT DO I DO. FORD DEFINATELY HAS A PROBLEM WITH THIS THE AUTOMATIC TRANSMISSIONS. I HAVE ABOUT 48.000 MILES ON VEHICLE. IT WAS PURCHASED USED 3 MONTHS AGO.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100525November 25, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
COMPLETE FAILURE OF TRANSMISSION WITHOUT ANY WARNING AT LOW MILEAGE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100539November 25, 2004
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
I AM THE ORIGINAL OWNER OF A 2002 FORD EXPLORER (EDDIE BAUER). AT SPEEDS BETWEEN 50-70 THERE IS SIGNIFICANT NOISE (ROARING) FROM THE REAR DIFFERENTIAL. WHEN I LET OFF THE GAS, THE NOISE GOES AWAY. CURRENTLY HAVE 60K MILES, BUT NOISE STARTED SHORTLY AFTER THE VEHICLE WENT OUT OF WARRANTY (36K). THINKING THAT IT MIGHT BE THE TIRES, I REPLACED ALL AT 40K. TIRES MADE NO DIFFERENCE. TOOK VEHICLE TO DEALERSHIP AND WAS TOLD THE RING AND PINION NEEDED TO BE REPLACED AT A COST OF $1200. TO INCUR THIS COST GIVEN THE MILAGE IS REDICULOUS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10100472November 24, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:ENGINE
TRANSMISSION FAILURE IN A 2002 FORD EXPLORER, TIMING CHAIN GUIDE FAILURE (4.0L PREVIOUS FORD RECALL) FORD REPLACED TRANS. NOW THAT TRANS IS FAILING. REPLACED TIMING CHAIN AND GEAR SET. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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