Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10107754January 23, 2005
AIR BAGS
AIR BAG LIGHT COMES ON FREQUENTLY INDICATING THE AIR BAGS ARE INOPERABLE. THE CAR HAS BEEN REPAIRED 5 TIMES. FORD CANNOT REPAIR THE ISSUE. THE DISTRICT AND FORD CORPORATE ARE NON-COMMITTAL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107768January 23, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2002 FORD EXPLORER XLT HAD A TRANSMISSION PROBLEM. WHEN PUTTING IT IN REVERSE NOTHING WOULD HAPPEN FOR 5 - 10 SECONDS. THEN IT WOULD LURCH INTO GEAR AND REV UP AND SHOOT BACKWARDS. SINCE NOTHING WOULD HAPPEN YOU WOULD THINK IT NEEDED GAS AND THEN WHEN IT ENGAGED AFTER 5 - 10 SECONDS IT WOULD LUNGE FASTER BACKWARDS CREATING A SERIOUS RISK OF BACKING INTO SOMEONE OR SOMETHING. FORD FIXED THE PROBLEM AT MY EXPENSE (OVER $1000) SAYING THAT THERE WAS A PROBLEMS WITH THE TRANSMISSION CONTROLLER. OTHERS THAT I HAVE SPOKE TO HAVE SAID THEY HAVE HAD SIMILAR PROBLEMS. I THINK THAT THIS SHOULD BE SUBJECT TO A SAFETY RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128012January 21, 2005
VISIBILITY:REAR WINDOW WIPER/WASHER:MOTOR
2002 FORD EXPLORER REAR WINDSHIELD WIPERS WORKED INTERMITTENTLY.***NO ANSWER REQUIRED***.*MR *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10128080January 21, 2005
STRUCTURE
PART THAT HOLDS THE BACK WINDOW IN THE FORD EXPLORER HAS DEVELOPED A CRACK. ***NO ANSWER REQUIRED***.*MR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108557January 21, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE
CONSUMER HAS RECEIVED RECALL LETTER/RECALL NUMBER 04V442000. HOWEVER, THE CONSUMER HAS BEEN WAITING FOR ALMOST 4 MONTHS NOW. THE PROBLEM STILL EXIST. CONSUMER WAS TOLD THERE ARE NO PARTS. PLEASE PROVIDE ANY FURTHER INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107701January 21, 2005
VISIBILITY:GLASS, SIDE/REAR, STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
REAR LIFT GLASS ASSEMBLY. SHATTERED UPON OPENING, LIFT GLASS SUPPORT BRACKET TWISTED OUT OF PLACE, CAUSING THE FAILURE. 2 INJURED, AN ADULT AND A CHILD. *NM
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10108660January 21, 2005
STRUCTURE:BODY:TAILGATE
NO PARTS FOR TAILGATE. NHTSA'S RECALL # 04V442000. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107711January 21, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
CRACK IN REAR LIFTGATE DUE TO THE MISALIGNMENT OF THE HINGES WHICH LED TO THE WINDOW NOT BEING ABLE TO CLOSE CORRECTLY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109735January 19, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
RECALL CAMPAIGN: THE CONSUMER RECEIVED A RECALL NOTICE ON THE STRUT MOUNTING BRACKETS (04S20) BUT HASN'T BEEN ABLE TO HAVE THEM REPLACED DUE TO LACK OF PARTS. *NM *TC (RECALL# 03V094000) *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106520January 18, 2005
VISIBILITY:WINDSHIELD WIPER/WASHER
THE WINDSHIELD WIPERS ON A FRIEND OF MINES 2002 FORD EXPLORER XLT ARE AWFUL. I DRIVE THIS VEHICLE FROM TIME TO TIME AND THEY DO AN AWFUL JOB WITH SNOW AND RAIN. HAVE OTHERS EVER COMPLAINED ABOUT EXPLORERS IN THIS WAY?? THIS IS HER FOURTH FORD EXPLORER OVER THE PAST MANY YEARS-SHE HAD A 1996, 1998, AND 2000 EXPLORER AND THEY ALL HAD AWFUL WINDSHIELD WIPERS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106595January 18, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THIS STARTED IN OCTOBER 2004 AND WE STILL ON JANUARY 19TH HAVEN'T GOTTEN ANY REPAIRS MADE TO OUR VEHICLE. I HAVE A WRITTEN STATEMENT THAT WOULDN'T FIT HERE THAT I WOULD LOVE TO SEND YOU WITH ALL THE DETAILS. PLEASE ALLOW ME TO FAX OR MAIL IT IN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106494January 17, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE
1. NO EVENT LEADING TO FAILURE. 2. REAR HATCH APPLIQUE PANEL IS DAMAGED AND CRACKED. 3. NOTHING. I HAD TO PAY FOR THE REPAIR SINCE THE VEHICLE HAS 45K MILES. 9000 MILES BEYOND THE WARRANTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106306January 14, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER, POWER TRAIN:AXLE HUBS, SUSPENSION:FRONT:HUB, SUSPENSION:REAR:SHOCK ABSORBER, POWER TRAIN:AXLE ASSEMBLY
I AM THE FLEET MANAGER OF THE BUFFALO GROVE PARK DISTRICT AND WE OWN FOUR FORD EXPLORERS TWO OF THE FOUR A 2002, AND A 2003, EXPLORER 4X4 XLT HAVE HAD NUMEROUS EXPENSIVE PROBLEMS SUCH AS WHEEL BEARING FAILURES THREE FAILURES ON THE 02 EXPLORER AND ONE ON THE 03, REAR STRUT FAILURE,SEALS LEAKING CONVERTER CLUTCH FAILURE,REAR AXLE NOISE GEAR WHINE,CLUTCH PACK NOISE,ALL THESE PROBLEMS ON VEHICLES THAT ARE OUT OF WARRANTY BY MILEAGE BUT ONLY A COUPLE TWO OR THREE YEARS OLD. THIS YEAR JAN 04 TO JAN 05 3,500 IN REPAIRS FOR THESE TWO VEHICLES, NOT INCLUDING THE REAR AXLE PROBLEMS ON THE 03, THIS IS "NOT ACCEPTABLE" P.S. THE MILEAGE 72,000 ON THE 02, AND 51,000 ON THE 03 *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103733January 14, 2005
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
AFTER RECEIVING THE RECALL FOR THE TAILGATE LIFT CONSUMER WAS UNABLE TO GET THE VEHICLE SERVICED BECAUSE THERE WERE NO PARTS. CONSUMER CONTACTED THE MANUFACTURER.*AK RECALL CAMPAIGN NHTSA CAMPAIGN ID NUMBER : 04V442000. THE CONSUMER WAS TOLD THAT THE REPAIR COULD NOT BE PREFORMED UNTIL THE WEATHER WARMED. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104984January 14, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE PARTS HAVE NOT COME IN FOR THE LIFTGATE REAR GLASS BRACKETT NHTSA RECALL 04V442000. MANUFACTURER DOES NOT KNOW WHEN THE PARTS WILL BE MADE AVAILABLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103451January 14, 2005
VISIBILITY:GLASS, SIDE/REAR
THE VEHICLE WAS PARKED WHEN CONSUMER WAS NOTIFIED THAT THE REAR WINDOW HAD SHATTERED. THERE WAS GLASS OUTSIDE OF THE VEHICLE AND INSIDE.. THE PANEL HAD BEEN EXPANDED. THE VEHICLES REAR DOOR WAS CLOSED AND IN PLACE. THE CONSUMER HAD RECEIVED A CONSUMER NOTIFICATION FROM THE MANUFACTURER THAT THIS COULD HAPPEN AND THE DEALER DID NOT HAVE THE GLASS TO MAKE THE REPAIR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107290January 13, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
THE KIT FOR THE LIFT GATE REPAIR IS NOT AVAILABLE TO MAKE THE REPAIR. NHTSA RECALL LIFT GATE 04V442000. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107324January 13, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE
RECALL CAMPAIGN: NO PARTS AVAILABLE FOR RECALL#04S20 REAR LIFTGATE. FREEWAY FORD 281-588-5000. PLEASE PROVIDE MORE INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109762January 12, 2005
VISIBILITY:SUN/MOON ROOF ASSEMBLY
THE CONSUMER WOULD LIKE TO KNOW IF FORD HAS ISSUED A RECALL TO THEIR TSB ARTICLE NO. 620978 REFERENCING THE SUN ROOF. *NM *SC THE CONSUMER STATED THERE IS A PROBLEM WITH THE SUN ROOF IN HOW IT RETRACTS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106221January 12, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE
PLASTIC BODY PIECE UNDER REAR GLASS ON DOOR CRACKED DUE TO STRESS. BROKE WHILE DRIVING DOWN ROAD. NO IMPACT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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