Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10134368August 26, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
2002 FORD EXPLORER XLT 4X4 CONTROL MODULE GOES OUT. THERE ARE HUNDREDS OF POSTS TALKING ABOUT THIS PROBLEM IN FORUMS. THEY REMADE THE PART 3 TIMES BECAUSE THEY KNEW THEY HAD A PROBLEM. I GOT STUCK 2 MILES ON A BEACH WITH MY WIFE AND 2 CHILDREN BECAUSE THE 4 WHEEL DRIVE WOULDN'T KICK IN. THERE IS NO WARNING THAT IT IS BROKE UNTIL YOU TRY TO USE IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134224August 25, 2005
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
2002 FORD SPORT TRAC- VEHICLE HAS LESS THAN 40,000 MILES ON IT. HAD TO HAVE BRAKES AND ROTORS REPLACED. BRAKES WERE REPLACED AND ROTORS TURNED FIRST TIME AT 21,532 MILES ON 01-19-04. COMPLAINED SEVERAL TIMES ABOUT EXCESSIVE BRAKE DUST, ROTORS WERE TURNED AGAIN AT 26,885 ON 08-27-05. ON AUGUST 23, 2005 WHILE DRIVING, VEHICLE JUST STOPPED, HAD TOWED TO FORD DEALERSHIP AND WAS TOLD IT WAS THE AIR FLOW VALVE. ASKED FORD TO FIX AND ALSO CHANGE OIL, SERVICE CALLED BACK TO SAY I NEEDED NEW BRAKES AND ROTORS NEEDED TO BE TURNED. GAVE PERMISSION TO FIX. RECEIVED ANOTHER PHONE CALL SHORTLY AFTER SAYING ROTORS COULD NOT BE TURNED THEY NEEDED TO BE REPLACED. CALLED FORD CUSTOMER SERVICE IN MICHIGAN AS WAS TOLD THAT BRAKES WERE ONLY UNDER WARRANTY FOR 12,000 MILES. HAVING HAD THE ROTORS TURNED TWICE AND THEN REPLACED AND HAVING LESS THAN 40,000 MILES ON VEHICLE SEEMED EXCESSIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134055August 24, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
2002 FORD EXPLORER XLT TRANSMISSION PROBLEMS. SHIFTING FROM PARK TO REVERSE CAUSES A LOUD CLUNKING NOISE AND THE VEHICLE JERKS FORWARD. THERE IS ALSO A PROBLEM WITH THE TRANSMISSION SHIFTING WHEN DRIVING THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134104August 24, 2005
POWER TRAIN:DRIVELINE
2002 FORD EXPLORER XLS ORIGINAL OWNER 72,000 MILES. HAVE NOTICED A WHINING HUMMING ,NOISE COMING FROM REAR OF VEHICLE WHILE DRIVING 50-70 MILES PER HOUR. BEEN DOING IT SINCE 30,000 MILES. DEALER SAYS POSSIBLE RIGHT WHEEL BEARING?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10134118August 24, 2005
WHEELS
WE HAVE HAD THE WHEEL BEARINGS REPLACED TWICE, BEGINNING IN 11/04 @ 61,528MILES, THAN IT NEEDED IT AGAIN ON 8/05 AT 79,000 MILES. WE ALSO HAD TO OVERHAUL THE TRANSMISSION AT 79000 MILES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133879August 23, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
LOUD HUMMING NOISE COMING FROM READ END ON 2002 FORD EXPLORER AT SPEEDS OF 40+MPH...READ ALOT OF COPLAINTS, SEEMS TO BE A DIFFERENTIAL PROBLEM IN THE 1200-1500 DOLLAR RANGE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133904August 23, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
DT: THE CALLER SAID VEHICLE HAD PROBLEMS WITH THE TRANSMISSION. IN SEPTEMBER 2002 AT 4775 MILES WHEN TRYING TO ACCELERATE THE VEHICLE MADE NOISE AND WOULD NOT ACCELERATE. IN NOVEMBER 2003 AT 34,114 MILES THE LIGHTS ON THE DASHBOARD CAME ON. SHE COULD SMELL SOMETHING. BOTH TIMES SHE WAS TOLD NOTHING COULD BE FOUND. CURRENTLY, ALL THE LIGHTS ON THE DASHBOARD CAME ON AGAIN. WHILE GETTING ON THE HIGHWAY THE VEHICLE LOST POWER AND WOULD ONLY GO 20 MPH. DEALER TOLD HER THE TRANSMISSION NEEDED TO BE REPLACED, AND THE CALLER WOULD HAVE TO PAY FOR IT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133936August 23, 2005
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
2002 FORD EXPLORER, EDDIE BAUER 4WD 4.0L; 83K MILES, FOR THE SECOND TIME ON VEHICLE HAS REAR AXLE SEAL LEAK. REAR AXLE SEALS AND PINION SEALS REPLACED AT 55K; HUMMING NOISE/WHINE FROM VEHICLE AT CRUISING SPEEDS. MANY SIMILAR PROBLEMS REPORTED ONLINE, AND FORD TSB'S ISSUED, BUT NO RECALLS. SEE, FOR INSTANCE: HTTP://FORUMS.CARREVIEW.COM/SHOWTHREAD.PHP?T=93 FIRST REPAIR WAS OVER $700 AND THIS ONE WILL REQUIRE REAR ASSEMBLY REPLACEMENT, IN EXCESS OF $1200. FIRST REPAIR USED 'UPDATED PARTS' FROM FORD, SUPPOSEDLY DESIGNED TO PREVENT PROBLEM RECURRENCE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133954August 23, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
DT: THE ABS LIGHT ILLUMINATED ON THE DASHBOARD PANEL WITHOUT ANY ACCIDENT. THE OWNER'S MANUAL STATED IF THE LIGHT ILLUMINATED THE ABS WAS NOT WORKING. HAS NOT BEEN TO A DEALER FOR THIS ISSUE AT THIS TIME. NO PROBLEMS WITH THE BRAKES, BUT WAS CONCERNED THE LIGHT FOR THE ABS WAS ON AND COULD NOT BE WORKING. THIS HAPPENED IN THE PAST, THERE WAS A REPAIR ON THE AXLE SPEED SENSOR OF THE ABS. THIS LASTED A YEAR, AND LATER VEHICLE HAD TO BE TAKEN BACK TO THE DEALER FOR THIS AND THE SENSOR MOUNT, CONTACT POINT WAS CLEANED, AND CLEARED" THE FAULT WARNING CODE ON THE COMPUTER. NOW THE ABS LIGHT WAS ON AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133771August 22, 2005
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
MY FORD EXPLORER REAR AXKE TO DIFF. SEALS ARE LEAKING OIL, AND THE REAR END IS VERY NOISY. FORD PUT NEW SEALS IN AT THE COST OF $340.64 . THE DAY I PICKEDED UP THE VEHICLE THEY WERE STILL LEAKING 30 MILES LATER WITH THE NEW DESIGNED SEALS IN. I PUT THE 2002 EXPLORER BACK IN THE GARAGE TO GET THE SEALS CHANGED 6 DAYS LATER. STHE REAR END IS STILL VERY NOISY, BUT THE SEALS ARE NOT LEAKING FOR THE TIME BEING. I CALLED THE FORD 800 NUMBER TO COMPLAIN AND TRY TO GET MY MONEY BACK WITH NO AVAIL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133794August 22, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION, ELECTRICAL SYSTEM:IGNITION
DT: CONSUMER COMPLAINED ABOUT TRANSMISSION PROBLEMS. WHILE DRIVING 65 MPH THE TRANSMISSION LOCKED. THE VEHICLE SLOWED DOWN, OPERATING AT A REDUCED SPEED, AND THEN THE ENGINE SUDDENLY SHUT OFF. THE CAR COASTED TO THE SIDE OF THE ROAD. CONSUMER INSPECTED VEHICLE AND FOUND NOTHING. GOT BACK INTO VEHICLE ABOUT 10 MINUTES AFTER THE OCCURRENCE, RESTARTED THE VEHICLE, AND DROVE TO A DEALERSHIP ABOUT 5 MILES DOWN THE ROAD AND THE CAR WAS MAKING FUNNY NOISES. DEALERSHIP SAID THE TRANSMISSION HAD A SOLENOID PROBLEM THAT CAUSED IT TO LOCK. DEALER KEPT CAR ABOUT WEEK AND A HALF. THE SOLENOID VALVE SHIFT WAS REPLACED ALONG WITH THE TRANSMISSION PAN AND GASKET. THIS LASTED ABOUT 2 WEEKS AND AGAIN THIS PROBLEM RECURRED . THE TRANSMISSION DID NOT LOCK AT THIS TIME BUT THE TRANSMISSION SLIPPED. VEHICLE IS CURRENTLY AT DEALER FOR AN IGNITION PROBLEM. THE DEALER COULD DUPLICATE THE PROBLEM, BUT THEY DO NOT KNOW WHAT WAS CAUSING THIS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133687August 21, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
MY 2002 FORD EXPLORER APPEARS TO HAVE REAR-END PROBLEMS. HAVE OWNED THE VEHICLE FOR A COUPLE OF YEARS AND IT STARTED OUT WITH A WHINING NOISE IN THE REAR-END AND HAS PROGRESSED TO A HARD SHIFT AND ON OCCASION A CLUNKING WHEN THE VEHICLE SHIFTS AROUND THIRD GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133532August 19, 2005
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
BROKEN REAR SPRINGS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133536August 19, 2005
UNKNOWN OR OTHER
1) CHECK ENGINE LIGHT CAME ON. 2) DPFE SENSOR WAS FOUND TO BE DEFECTIVE 3) DPFE SENSOR WAS REPLACED AT MY COST EVEN THOUGH THERE IS A RECALL FOR VEHICLES WITH SAME YEAR, MAKE AND MODEL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133580August 19, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
LOUD NIOSE COMING FROM THE REAR END OF MY 2002 FORD EXPLORER 4X4 THAT HAS NOT BEEN FIXED AFTER REPEATED COMPLAINTS OR TAKEN SERIOUSLY BY THE SERVICE DEPARTMENT AT THE FORD DEALERSHIP IN SIMI VALLEY, CALIFORNIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133343August 18, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2002 FORD EXPLORER. FOR THE PAST 2 MONTHS THE OVERDRIVE LIGHT HAS COME ON PERIODICALLY AND BLINKS UNTIL THE VEHICLE IS TURNED OFF. I TOOK IT TO LINDSAY FORD IN WHEATON, MD AND THEY CHARGED ME $180 FOR A DIAGNOSTIC TEST TO DETERMINE THE PROBLEM. THEY CALLED TO TELL ME I NEEDED A NEW TRANSMISSION. MY VEHICLE IS 4 YEARS OLD AND ONLY HAS 63,000 MILES ON IT. I THINK IT'S RIDICULOUS THAT I HAVE TO SPEND ALMOST $3,000 FOR A NEW TRANSMISSION WITH THIS LOW MILEAGE ON MY CAR. THIS SOUNDS LIKE A DEFECTIVE TRANSMISSION TO ME. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133368August 18, 2005
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
DT: THE CONTACT STATED THE INSTRUMENT PANEL CLUSTER WAS NO LONGER WORKING. THE SERVICE DEALER DID NOT STATE WHY THE PANEL WAS NO LONGER WORKING. THE ELECTRICAL COMPONENTS FAILED, SUCH AS THE RADIO, BLOWERS, WINDOWS, AIRBAGS, AND ALL OF THE SAFETY EQUIPMENT. THE DEALER STATED IT WAS A COMMON PROBLEM WITHIN THIS TYPE OF VEHICLE. THE PART TO REPAIR WAS NO LONGER AVAILABLE. THE CONSUMER CONTACTED THE MANUFACTURER; THEY REFERRED HIM TO THE DEALER TO FIND AN AFTERMARKET PRODUCT TO REPAIR THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133380August 18, 2005
SUSPENSION:REAR, STRUCTURE:BODY:HATCHBACK/LIFTGATE, POWER TRAIN:AUTOMATIC TRANSMISSION
DT: THE CONTACT OWNS A 2002 FORD EXPLORER XLT. THE CONTACT HAS BEEN HAVING A PROBLEM WITH THE REAR END. THE REAR END MADE AN EXTREMELY LOUD ROARING SOUND. TOOK THE VEHICLE THE VEHICLE TO THREE DIFFERENT REPAIR SHOPS. ONE SAID IT WAS THE TIRES, AND THE OTHER TWO MAINTAINED THAT IT WAS AN EXPENSIVE REAR END PROBLEM. SHE TALKED TO OTHER PEOPLE WITH THIS SAME TYPE OF VEHICLE AND THEY ALL HAD THIS PROBLEM. ALSO, HAD A RING AND PINION REPLACED IN THE REAR END NOT LONG AFTER SHE PURCHASED THE VEHICLE. CURRENTLY, THEY TOLD HER THAT THIS WHAT WAS NEEDED TO BE REPLACED AGAIN ALONG WITH OTHER PARTS , INCLUDING THE REAR AXLE. THIS NOISE ORIGINALLY STARTED AT 55-65 MPH, AND NOW IT WAS MAKING NOISE AT 40-70 MPH. AFTER GOING OVER 70 MPH COULD NOT HEAR IT AS BADLY. ALSO, THE VEHICLE WAS LEAKING FLUID FROM THE RING AND PINION. A STRANGE SOUND THAT WAS COMING FROM UNDER THE HOOD, LIKE A BUZZING SOUND THAT SOUNDS LIKE TRANSMISSION. IN ADDITION, THE HATCHBACK GLASS FELL ON THE CONTACT'S HEAD. IT JUST POPPED OUT. THIS HAPPENED TWICE. THEY DO NOT EVEN ATTEMPT TO OPEN THE GLASS IN THE HATCH. THE DEALERSHIP WHERE SHE PURCAHSED HER VEHICLE STILL HAS RECORDS OF WHAT WAS REPLACED ON VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133133August 17, 2005
SUSPENSION, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, ENGINE AND ENGINE COOLING, STEERING:RACK AND PINION, POWER TRAIN:AXLE ASSEMBLY
ABS LIGHT CAME ON AT 19,518 MILES, 22,071 MILES, AND 27,078 MILES. MORE IMPORTANTLY, HOWEVER, ARE MY ISSUES WITH THE 2002 EXPLORER REAR END. 10/1/03: 27,078 MILES ABS LIGHT CAME ON, THE DEALER REPLACED THE ASSEMBLY. REAR DIFFERENTIAL WAS LEAKING, DEALER REPLACED THE SEALS. 7/28/04: 40,541 MILES REAR END LEAKING AGAIN. HALF SHAFTS WERE WORN. REAR LOCKING DIFF WAS SLIPPING. THE DEALER HAD TO REPLACE BOTH HALFSHAFTS, SEALS, AND CLUTCH PACKS. 9/22/04: 43,203 MILES REAR AXLE CHATTERING. REPLACED WHOLE REAR AXLE ASSEMBLY. 2/25/05: 54,960 MILES REAR DIFF MAKING MORE NOISE. LEFT REAR AXLE BEARING WAS NOISY. REPLACED LEFT REAR AXLE HUB AND ASSEMBLY. ON TEST DRIVE, THE DEALER FOUND THAT THE BEARING THEY JUST INSTALLED WAS BAD, SO THEY HAD TO REPLACE IT AGAIN. 8/11/05: 68,000 MILES LEAKING FLUID FROM REAR END. THE DEALER PERFORMED THE FOLLOWING MAINTENANCE: REPLACED DIFF SEALS, REPLACED TIMING CHAIN, REPLACED RIGHT FRONT HUB ASSEMBLY, REPLACED RING AND PINION, REPLACED FRONT END TIE RODS, REPLACED BOTH LOWER BALL JOINTS, PERFORMED FRONT END ALIGNMENT. ALL TOLD, I HAVE HAD MY EXPLORER IN THE SHOP AT LEAST 10 TIMES. MY WARRANTY IS ABOUT TO EXPIRE (7,000 MORE MILES) AND I'M GOING TO TRY TO GET FORD TO BUY THE VEHICLE BACK. FROM WHAT I'VE HEARD, THIS IS NOT AN EASY PROCESS AND APPARENTLY DOESN'T HAPPEN OFTEN WITH SUCH 'HIGH MILEAGE' VEHICLES. IF THEY DON'T BUY IT BACK I WILL BE FORCED TO TAKE A HUGE LOSS ON THE VEHICLE. I WILL THEN PURCHASE ANYTHING BUT A FORD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10133164August 17, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
DT: THE CONTACT WAS DRIVING THE OWNER'S CAR AND PULLED OVER TO PARK. HE SWITCHED THE CAR INTO DRIVE JUST TO PULL UP A FEW FEET AND THE CAR LEAPED FORWARD. HE HIT THE BRAKE AS HARD AS HE COULD BUT COULD NOT STOP THE CAR, AND HIT THE BUMPER OF THE CAR IN FRONT. THIS HAPPENED ON 8-5-05. THE OWNER OF THE CAR NOR THE CONTACT HAD ANY PRIOR PROBLEMS WITH THE CAR. THE CONTACT STATED HE HAD NO FURTHER PROBLEMS SINCE 8-5-05.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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