Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10143225November 15, 2005
SUSPENSION:REAR:SPRINGS
BOTH REAR COIL SPRINGS BROKE ON BOTH SIDES OF FORD EXPLORER. *TS *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142599November 14, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
REAR NOISE WHEN TRYING TO ACCELERATE. ALSO FLUID LEAK. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142534November 13, 2005
ENGINE AND ENGINE COOLING:ENGINE
DRIVING ON I-65 NASHVILLE, TN. VEHICLE EXPERIENCED A LOUD AND ABRUPT SOUND IN THE ENGINE WITH SIGNIFICANT LOSS OF POWER. NARROWLY MISSED HAVING AN ACCIDENT DUE TO THE LOSS OF POWER. WE MANAGED TO DRIVE THE VEHICLE HOME WHERE UPON INSPECTION, A SPARK PLUG HAD OBVIOUSLY BLOWN OUT OF THE LEFT SIDE OF THE ENGINE (LEFT SIDE OF THE ENGINE FROM THE PERSPECTIVE OF SITTING IN THE DRIVER SEAT). *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142417November 10, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
THE DIFFERENTIAL WAS REPLACED BETWEEN 20-25K. THE CAR WAS TAKEN INTO TODAY FOR THE YEARLY STATE INSPECTION. THE DIFFERENTIAL IS NOW LEAKING. CAR HAS 43K MILES ON IT. SEEMS TO BE A DIFFERENTIAL EVERY 20K OR SO MILES, WHICH IS UNACCEPTABLE. *JB TWO WEEKS AGO ON THE WAY HOME FROM WORK O/D LIGHT STARTED FLASHING, MY , TOOK IT TO THE DEALER, TRANSMISSION SOLENOID WENT OUT, IT WAS FIXED. I HAD BEEN COMPLAINING TO THEM THAT SOMETHING WAS WRONG WITH THE TRANSMISSION SINCE LAST FEB, THE TRANSMISSION WOULD SLAM INTO GEAR, WOULD NOT SHIFT PROPERLY, AND WOULD SOUND LIKE IT NEEDED TO UPSHIFT WHEN THE TAC HADN'T CHANGED. GET THE TRUCK HOME AND THE 4X4 DOESN'T WORK. TAKE IT BACK TO THE DEALER THE TRANSFER CASE MODULE WENT OUT. DEALER SAID IT WASN'T RELATED TO DRIVING IT WITH THE O/D LIGHT ON AFTER FORD'S ROADSIDE ASSISTANCE LEFT ME ON THE SIDE OF AN INTERSTATE FOR 3 HOURS AND THEN TOLD ME TO JUST DRIVE IT WITH THE LIGHT FLASHING. ABS LIGHT CAME ON, IT WAS CODE C1237, THE REAR SPEED SENSOR WENT OUT, THUS I HAD NO ABS, CHECKED MESSAGE BOARDS ONLINE, THIS IS A FREQUENT PROBLEM. ALONG WITH THE INSPECTION TODAY, IT WAS BRAKE PAD REPLACEMENT DAY. MY PADS WERE NOT COMPLETELY WORN DOWN, BUT WITH WINTER COMING UP I WANTED THEM DONE. WENT TO MY REGULAR MECHANIC TO HAVE THIS DONE. THE ROTORS ARE WARPED, AND I SHOULD PROBABLY HAVE THEM REPLACED WITH AN AFTERMARKET SET, AS THE ORIGINAL ONES ARE TOO SMALL FOR A VEHICLE THAT SIZE, AND TURNING THEM WOULD MAKE THEM EVEN THINNER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142234November 9, 2005
POWER TRAIN:MANUAL TRANSMISSION
VEHICLE GOES INTO NEUTRAL WHEN BRAKING HARD AND WHEN TURNING VEHICLE OFF, OUTSIDE UNDER DRIVER SEAT A WINDING DOWN NOISE IS HEARD 9 TIMES OUT OF TEN WHEN TURNING VEHICLE OFF. TRANSMISSION PAN REPLACED, SOLENOID ASSEMBLY REPLACED, NO LONGER GOES INTO NEUTRAL AND NOTHING WAS FOUND AT DEALERSHIP REGARDING WINDING DOWN NOISE, PROBLEM STILL EXISTS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142069November 8, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
I BOUGHT A NEW 2002 FORD EXPLORER XLT. AT 13,743 WORK ORDER WRITES MY COMPLAINTS AS "WHEN GOING FROM PARK TO DRIVE TRANS CLUNKS INTO GEAR AND DELAY UP SHIFT A SLOW SPEEDS". DEALER WROTE ON COMPLETED ORDER FORM "CAUSE: INOP, CORRECTION:REPROGRAM PCM, TECH NOTES:ROADTEST TRANS ENGAGEMENT ARE HARSH INTERMITTENT UPSHIFTS ARE FIRM, REPROGRAM PCM...". AT 16,482 MILES I AGAIN COMPLAINED OF CLUNKING WHEN SHIFTING GEARS. DEALER SAID COULD NOT REPRODUCE. AT 24,613 I COMPLAINED OF TRANS CLUNKING, AND HESITATING BETWEEN SHIFTING, AGAIN DEALER SAID COULD NOT REPRODUCE. AT 35,976 MILES THEY SAID THERE WAS A TRANS PROBLEM AND REHAULED (REBUILT) TRANS. AT 50,295 MILES CAR WAS HESITATING AGAIN BETWEEN SHIFTS AND CLUNKING AGAIN. AT STOPPING THE CAR WOULD JERK HARD. THEY SAID THE TRANS WAS BAD AGAIN AND REHAULED IT AGAIN. AT 52,900 MILES I WAS GOING TO STOP AT A LIGHT, I THOUGHT SOMETHING HAD HAPPENED TO THE BRAKES AS THE CAR WOULD NOT SLOW ANY FURTHER (I WAS AT A LOW SPEED AT THIS TIME) FOR A FEW SECONDS AND THE BRAKE PEDAL WAS SHUTTERING AND GRINDING. I IMMEDIATELY WENT TO THE DEALER. THE BRAKES TWICE MORE THE WAY OVER FELT STRANGE BUT NOT AS MUCH AS THE FIRST TIME. I WOULD STEP ON THE GAS, THE CAR WOULD HESITATE BEFORE GOING FASTER AND THEN WOULD JERK FORWARD. THE RPM NEEDLE DURING THIS TIME WOULD NOT MOVE AND THEN JUMP FORWARD AND THEN JUMP DOWN. THREE TIMES ON THE WAY TO THE DEALER THE CAR WOULD ON IT'S OWN GO SLIGHTLY FASTER WITHOUT ME DEPRESSING THE GAS PEDAL FURTHER. THIS WAS ON SATURDAY AND I TOLD THE PERSON WRITING UP MY PAPER WORK I COULD NOT EXCEPT THAT THEY CAN NOT REPRODUCE THE PROBLEM, I NEED AN ANSWER SINCE THIS IS BEYOND BEING A TIME CONSUMING PROBLEM AND BOTHER INTO A SAFETY ISSUE AND I WILL NOT DRIVE THAT CAR AS IS. SINCE THERE WAS NO SERVICE MANAGER THERE, I RETURNED ON MONDAY TO TALK WITH HIM. HE WAS VERY NICE AND SAID THEY WOULD LOOK INTO IT. BUT AGAIN, I AM WITHOUT MY CAR FOR I DO NOT KNOW HOW LONG. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141799November 4, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
SINCE I PURCHASED THE VEHICLE NEW IN JULY 220 I HAVE HAD NOISE COMING FROM REAR OF CAR. THERE ARE OCCASIONALLY LOUD CLANGS COMING FROM WHAT APPEARS TO BE TRANSMISSION WHEN SHIFTING FROM PARK TO DRIVE. NOW, THE O/D LIGHT IS FLASHING CONTINUOUSLY AND IT LOOKS AS IF THE CAR NEEDS A NEW TRANSMISSION WITH 65,000 MILES ON IT. *JB THE CONSUMER REQUESTED THAT HIS COMPLAINT BE DELETED. UPDATED 11/29/05. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10141364November 1, 2005
VEHICLE SPEED CONTROL:CABLES
2002 FORD EXPLORER- CRASHED INTO DOCTORS OFFICE- BECAUSE OF FAILED THROTTLE BODY- REPORTED TO FORD. ONE LETTER RECEIVED REQUIRING INFORMATION-NO RESPONSE FROM FORD SINCE JULY, CAR STILL WAITING FOR INSPECTION, DEALER INSPECTIONS CONFIRMS THROTTLE BODY CABLE STUCK CAUSING CAR TO ACCELERATE ON ITS OWN AND CRASH--NO RESPONSE FROM FORD. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10141351October 31, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
REAR END IN 2002 FORD EXPLORER HAS FAILED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10142081October 27, 2005
UNKNOWN OR OTHER
CONSUMER REQUESTING SERVICE BULLETIN ON THE 2002 FORD EXPLORER. *TS *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140695October 25, 2005
AIR BAGS:FRONTAL
DT: THE CONTACT'S VEHICLE WAS INVOLVED IN A HEAD ON COLLISION AT 45 MPH,. UPON IMPACT, NO AIR BAGS DEPLOYED. THE VEHICLE WAS TOTALED. THE INSURANCE COMPANY NOW HAS POSSESSION OF THIS VEHICLE. THERE HAS BEEN NO INVESTIGATION AS TO WHY THE AIR BAGS DID NOT DEPLOY. HE DOES HAVE PHOTOGRAPHS OF THE VEHICLE. THE CONTACT SUSTAINED MINOR SCRAPES AND SORE MUSCLES. A POLICE REPORT WAS TAKEN AT THE SCENE.*AK UPDATED 11/29/2005 - *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10140535October 23, 2005
POWER TRAIN:AXLE ASSEMBLY
MY 2002 FORD EXPLORER IS MAKING A HOWLING SOUND FROM THE REAR END AND IS LEAKING FLUID, SOMETIMES THIS FLUID REACHES THE TIRES AND MAKES CONTACT WITH THE BRAKES... COULD THIS CAUSE THEM TO FAIL? CRASH? MANY PEOPLE HAVE THIS SAME PROBLEM, I WENT TO A LARGE PARKING LOT AND LOOKED UNDER SEVERAL FORD EXPLORERS 2002-UP 6 OUT OF ABOUT 10 HAD THIS PROBLEM, WHAT IS IT GOING TO TAKE BEFORE FORD FIXES THE PROBLEM, DOES SOMEONE HAVE TO DIE? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10138138October 20, 2005
SEAT BELTS
DT: 2002 FORD EXPLORER. THE CONSUMER STATES AIRBAG LIGHT ON FLASHED ON DASHBOARD 3 TIMES AND THEN IT STAYED ON. THE CONSUMER TOOK VEHICLE TO THE DEALERSHIP AND THE DEALERSHIP TOLD THE CONSUMER IT WAS RELATED TO THE SEAT BELTS. THIS HAS BEEN OCCURRING FOR 1 WEEK. THE CONSUMER CONTACTED FORD MANUFACTURER, AND THEY TOLD HER THEY NEVER HEARD OF SUCH A THING. THEY STATED THEY WERE NOT AWARE OF ANY COMPLAINTS REGARDING THIS PROBLEM.*AK THE DEALER REPALCED THE TENSIONER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10140160October 18, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
MY 2002 FORD EXPLORER HAS A LEAK FROM THE REAR DIFFERENTIAL. I HAVE HAD THE SEALS REPLACED, BUT THE LEAK PERSISTS. I BELIEVE THERE IS A DEFECT IN THE DIFFERENTIAL-TRANSMISSION HOUSINGS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139752October 14, 2005
POWER TRAIN:AXLE ASSEMBLY:BANJO HOUSING
WHINE IN REAR END OF A 15911 MILE 2002 FORD EXPLORER, PART, RING AND PINION, HAD TO BE REPLACED, I HAD TO PAY A 100 DED. SUPERVISOR AT FORD'S 800 # DENIED THAT THIS WAS A COMMON IDENTIFIED PROBLEM, SAID THAT IF IT WAS IT WOULD BE SUBJECT TO A RECALL AND I WOULD HAVE GOTTEN A NOTICE. TSB 18466 & 18423 DESCRIBES THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139445October 12, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
FORD EXPLORER 2002 MODEL XLT, 4 DR, 2 WHEEL DRIVE. AT ABOUT 30,000 MILES,AND AT SPEEDS ABOVE 30 MPH, THE REAR END (DIFFERENTIAL) STARTED TO ROAR. THINKING THAT THE TIRES WERE BAD, I HAVE REPLACED THE TIRES, BUT DID NOT MAKE ANY DIFFERENCE. NOW, WITH 70,000 MILES, I BELIEVE THERE IS A DEFECTIVE DESIGN WITH THE DIFFERENTIAL AND IT APPEARS TO BE A COMMON PROBLEM WITH CERTAIN FORD EXPLORERS. I AM AFRAID THAT IF THE REAR END FAILS WHILE TRAVELING, IT WOULD CAUSE THE VEHICLE TO WRECK. THANKS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139360October 11, 2005
SEAT BELTS:FRONT
I HAVE A 2002 FORD EXPLORER. MY AIRBAG WARNING LIGHT NOTIFIED ME OF A PROBLEM. WHEN I TOOK THE CAR INTO THE DEALERSHIP, THEY SAID THAT "BOTH FRONT SEAT BELT PRETENSIONERS" NEEDED TO BE REPLACED. I JUST FIND IT ODD THAT THEY WOULD BOTH HAPPEN TO BREAK AT THE SAME TIME. IT SOUNDS MORE LIKE DEFECTIVE PARTS.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10139108October 8, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, POWER TRAIN:DRIVELINE:DRIVESHAFT
I AM THE ORIGINAL OWNER OF A 2002 FORD EXPLORER. IT MAKES A HUMMING NOISE WHEN DRIVING AT A SPEED BETWEEN 30 AND 55 MPH; ADDITIONALLY THE DIFFERENTIAL LEAKS AS WELL. THE FORD DEALER TOLD ME IT COSTS AROUND $1,500 TO REPLACE. I HAVE HEARD NUMEROUS COMPLAINTS FOR OTHER EXPLORER OWNERS ON THIS VERY SAME PROBLEM, YET FORD REFUSES TO ADMIT THERE IS ANYTHING WRONG WITH THE PART. I THINK IT IS TIME FOR A RECALL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10137472October 6, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION, STEERING:COLUMN
BEGAN BACKING OUT OF GARAGE BUT NOTICED "DOOR AJAR" LIGHT ON; A FREQUENT OCCURRENCE IN THIS CAR, AND LIGHT DOESN'T INDICATE WHICH DOOR IS THE PROBLEM. SO, FINISHED BACKING CAR OUT OF GARAGE AND PARKED IT IN DRIVEWAY, PLACING CAR IN PARK AND APPLYING EMERGENCY BRAKE. LEFT CAR RUNNING. EXITED CAR, LEFT DRIVER DOOR OPEN, AND HAD SOME TIME TO STAND, TURN AROUND AND LOOK AT BACK DOOR BEHIND DRIVER'S SIDE FIRST. DETERMINED IT WAS CLOSED BY VISUAL CHECK. BEGAN TO MOVE TOWARD REAR OF CAR TO CHECK HATCH NEXT (HATCH PROBLEMATIC; HAD IT FIXED AFTER BOUGHT THE CAR THEN IT WAS JUST RECENTLY RECALLED AGAIN. BUT MUCH TO MY SHOCK THE CAR SLIPPED OUT OF PARK AND RAN OVER ME. TRIED TO DIVE OUT OF WAY; CAR RAN OVER ME AT BOTH KNEES. SUFFERED CRUSH INJURY. HAD CAR EXAMINED; FORENSIC SPECIALIST THOUGHT IT WAS A DESIGN FLAW WITH LOTS OF GAP IN STEERING COLUMN BETWEEN REVERSE AND PARK AND SOME PLAY IN WHERE IT WOULD GROOVE IN. *JB *NM
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10138727October 5, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
I WAS DRIVING MY 2002 EXPLORER AT A LOW RATE OF SPEED AND THE BACK WINDOW BLEW OUT. JUST SPONTANEOUSLY BLEW UP, SENDING GLASS THROUGHOUT THE VEHICLE. IN APRIL 2005, THE CAR WAS RECALLED FOR A BACK GATE GLASS PROBLEM. THE DEALER SAYS IT WAS FIXED. NOW, SIX MONTHS LATER, THE GLASS JUST BLOWS UP AND CAUSES DAMAGE TO THE BACK GATE. THIS IS ODD AND FRIGHTENING. HAD MY CHILDREN BEEN IN THE THIRD SEAT, THEY WOULD HAVE BEEN SPRAYED WITH GLASS AND INJURED. LUCKILY, I HAD JUST LEFT THEM OFF AT SCHOOL. PLEASE LOOK INTO THIS MATTER FOR US. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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