Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10145788December 21, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
THE NOW FAMOUS WHINING IN THE REAR DIFFERENTIAL AND THE OTHER FAMOUS 4X4 MODULE FAILURE. THE REAR DIFF HAS BEEN WHINING FOR APPROX. 18 MOS. NOW. I'M JUST WAITING FOR THE FAILURE TO OCCUR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145817December 21, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE
UPSIDE DOWN "Y" CRACK FOUND IN LIFTGATE/HATCH FROM BOTTOM OF REAR WINDOW TO BOTTOM OF HATCH DOOR, TO THE LEFT OF THE FORD EMBLEM. BROUGHT CAR TO DEALERSHIP WHERE I PURCHASED IT 3 YRS AGO, BUT WAS TOLD IT WASN'T COVERED - OUT OF WARRANTY. AM CONCERNED ABOUT THE STABILITY OF THE REAR WINDOW AND LIFTGATE. THIS PRODUCT DEFECT SHOULD BE RECALLED BY FORD AND REPLACED AT NO CHARGE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145838December 21, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
I HAVE A 2002 FORD EXPLORER, AT 30,000 MILES I COMPLAINED ABOUT A LOUD NOISE COMING FROM THE REAR END, THE DEALER SERVICE DEPARTMENT SAID IT WAS THE TIRES CUPPING BECAUSE I DIDN'T ROTATE THEM. AT 43,000 MILES I REPLACE THE TIRES BEFORE THEY NEEDED TO BE REPLACED, THE NOISE WAS LOUDER. NOW AT 87,000 MILES THE NOISE IS EVEN LOUDER AND THE DEALER SERVICE DEPARTMENT SAID FOR A NEW DIFFERENTIAL WAS $1,500. FORD SHOULD BE MADE TO RECALL THE BAD DIFFERENTIALS THAT THEY PUT IN THE 2002 EXPLORERS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145679December 20, 2005
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
MY COMPLAINT IS IN REGARDS TO THE TRANSFER CASE SELECTION MODULE ON MY 2002 FORD EXPLORER. DEALERSHIP INDICATED THAT THE SELECTION MODULE IS A COMMON PROBLEM, BUT STILL WANT TO CHARGE FULL PRICE FOR A NEW SELECTION MODULE WHEN IT'S JUST A SMALL PLASTIC PIECE INSIDE THE MODULE THAT FAILS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145685December 20, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:SUPPORT DEVICE/STRUT
TWO LARGE CRACKS BELOW LIFTGATE WINDOW . I TOOK TRUCK IN FOR RECALL 04S20 AND DEALERSHIP SAID CRACKS WERE NOT FORDS PROBLEM BULL ----- SHAME ON FORD I HAVE BEEN LOOKING ON INTERNET COMPLAINTS AND MANY OTHER PEOPLE HAVE THE SAME PROBLEM . I THINK THEY SHOULD FIX IT CORRECTLY THE FIRST TIME. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145616December 19, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
WHINE IN THE REAR END. MECHANIC REBUILT THE REAR END AND THE BEARING ALL SHOW SIGNS OF FAILURE ACCORDING TO THE MECHANIC FORD HAD USED CHEAP BEARINGS IN THE REAR END. THE TRANSMISSION ALSO HAS PROBLEMS SHIFTING. EACH TIME THE VEHICLE SHIFTS, IT SHUTTERS AND JERKS. I AM AFRAID THAT FORD USED THE SAME TYPE BEARINGS IN THE TRANSMISSION AS THEY DID IN THE REAR END AND THEY ARE FAILING AS WELL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145611December 19, 2005
AIR BAGS:FRONTAL
DT: THE CONTACT'S VEHICLE WAS INVOLVED IN A FRONTAL IMPACT AT HIGHWAY SPEED AND DRIVER'S SIDE AIRBAG DID NOT DEPLOY. THE PASSENGER'S SIDE AIRBAG DEPLOYED. HOWEVER, THERE WAS NO OCCUPANT IN THE PASSENGER SEAT. SHE WAS WEARING A SEAT BELT. THE CONTACT SUSTAINED HEAD AND NECK INJURIES THE VEHICLE WAS DAMAGED EXTENSIVELY, ESPECIALLY IN FRONT AREA. A POLICE REPORT WAS TAKEN AT THE SCENE. THE VEHICLE WAS NOT INSPECTED BY A DEALER OR MECHANIC. THE VEHICLE WAS TOTALED, AND THE INSURANCE COMPANY CURRENTLY HAS POSSESSION OF THE VEHICLE. *AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10145538December 18, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
AT 60,000 MILES THE DIFFERENTIAL ON MY 2002 EDDIE BAUER EXPLORER NEEDED TO BE REPLACED. IT WAS REPLACED AT DEALERSHIP. NO LONGER UNDER WARRANTY. AFTER SEARCHING THE INTERNET, IT APPEARS THIS IS A COMMON PROBLEM WITH THE 2002 EXPLORER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145518December 17, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
O/D LIGHT FLASHING SO I TOOK CAR INTO DEALER. TRANSMISSION IS BAD AND NEEDS NEW SOLENOIDS AT 45,000 MILES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10145068December 13, 2005
POWER TRAIN
WHINING NOISE FROM REAR END OF MY 2002 FORD EXPLORER XLT. SMALL DRIPS IN GARAGE FROM REAR END. DEALER SAID REAR DIFFERENTIAL WAS LEAKING BUT NO BIG DEAL. NOW MY OVERDRIVE LIGHT IS FLASHING WHICH PER THE OWNERS MANUAL SAYS GET TO A REPAIR SHOP RIGHT AWAY AS MY TRANSMISSION IN TROUBLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144987December 12, 2005
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
DT: THE CONTACT STATED THE ACCELERATOR PEDAL FAILED TO RELEASE WHEN COMPLETELY DEPRESSED. THE VEHICLE HAS BEEN SEEN BY THE DEALER ON ONE OCCASION. THE VEHICLE WAS ONLY TEST DRIVEN. NO DIAGNOSTIC TEST WAS PERFORMED. THE DEALER WAS UNABLE TO DUPLICATE THE PROBLEM THEREFORE, NO REPAIRS WERE MADE.*AK UPDATED 01/11/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144904December 10, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
THERE IS A WHINING/ LIGHT ROAR COMING FROM THE REAR END OF MY 2002 FORD EXPLORER XLT. AFTER MUCH RESEARCH I HAVE COME TO CONCLUSION THAT THERE IS A MASSIVE MANUFACTURING DEFECT IN THE CONSTRUCTION OF THE REAR DIFFERENTIAL USED IN THIS MODEL VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144754December 8, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION ON MY 2002 FORD EXPLORER WITH ONLY 45,000 MILES HAS GONE OUT. I STARTED TO NOTICE PROBLEMS WHEN IT HARD SHIFTED BETWEEN 2ND AND 3RD GEAR. ON NOVEMBER 24, 2005, THE OVERDRIVE OFF LIGHT STARTED FLASHING AND THE VEHICLE NO LONGER SHIFTED INTO 3RD GEAR. AFTER SEVERAL ATTEMPTED TO FIX IT AT THE DEALERSHIP, THEY FINALLY DETERMINED THE PROBLEM HAD TO DO WITH AN ALUMINUM CASE AROUND A STEEL MOVING PART. THE PART IS WEARING AWAY THE ALUMINUM CASE. THIS SHOULDN'T BE HAPPENING AT ONLY 45,000 MILES. THIS WILL COST ME APPROXIMATE $2000 TO FIX. ABSOLUTELY ABSURD! I'VE TALKED TO FORD AND THEY WON'T DO ANYTHING ABOUT IT. MULTIPLE POSTS ON CARREVIEW.COM HAVE THE SAME EXACT PROBLEM WITH THIS MAKE AND MODEL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144816December 8, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 TRANSMISSION FAILURE CAUSING ME TO BUY A NEW TRANSMISSION AT ONLY 45,000 MILES..2002 FORD EXPLORER XLT 2WD 4.0L V6. IT HAS BEEN REBUILT 2 TIMES SINCE I WAS MADE TO BUY A NEW TRANSMISSION. THIS IS TOTALLY UNACCEPTABLE AND THERE ARE OTHERS WITH THE SAME PROBLEMS AT THIS SITE. WE SHOULDN'T BE FORCED TO PAY $4000.00 TO FIX A PROBLEM ON A VEHICLE THAT IS NOWHERE NEAR THE EXPECTED TIMEFRAME FOR THIS SORT OF MALFUNCTION (I.E. 150K TO 200K MILES). HTTP://FORUMS.CARREVIEW.COM/SHOWTHREAD.PHP?T=93&PAGE=2&PP=25. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144633December 7, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE
DT: THE CONTACT STATED THE PLASTIC ON THE HATCHBACK UNDER THE WINDOW CRACKED. THE DEALER AND MANUFACTURER OFFERED NO FREE REMEDY. NO REPAIRS HAVE BEEN MADE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144660December 7, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
BOUGHT 2002 EXPLORER XLT 4X4 NEW. HAS BEEN IN FOR TRANSMISSION-RELATED PROBLEMS MULTIPLE TIME DURING WARRANTY AND EXTENDED WARRANTY. A COUPLE TIMES, THEY COULD NOT DUPLICATE THE PROBLEM AND DID NOTHING. # OTHER TIMES, THEY FOUND THING WRONG AND 'SUPPOSEDLY' FIXED THEM. WENT BACK INTO THE DEALER AGAIN TODAY WITH O/D OFF LIGHT FLASHING. WARRANTY HAS NOW EXPIRED. I AM WAITING FOR A CALL BACK FROM THEM TO TELL ME WHAT'S WRONG 'THIS TIME'. I'M RELATIVELY CERTAIN I HAVE KEPT ALL THE DEALER STATEMENTS FROM ALL THE TIMES IT HAS WENT IN FOR SERVICE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144665December 7, 2005
ENGINE AND ENGINE COOLING
SUV IN SERVICE FOR 40 MTHS & 33K MILES WHEN AC EVAPORATOR WENT. NO WARRANTY COVERAGE. THEN SEVERAL MONTHS LATER WITH JUST OVER 36K MILES A REAR TIMING CHAIN WENT. FORD PROVIDED SOME AFTER WARRANTY ASSISTANCE, BUT THESE FAILURES COST CONSUMER OVER $2K FOR A VEHICLE THAT WAS JUST OUT OF WARRANTY AND HAS BEEN BABIED ITS WHOLE LIFE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144538December 6, 2005
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
DT: THE CONTACT HAD NHTSA RECALL CAMPAIGN 01I010000 REPAIRS PERFORMED ON THE REAR LIFTGATE GLASS IN FEBRUARY 2005. THEN, THE REAR LIFTGATE GLASS SHATTERED WHEN HE SHUT THE LIFTGATE. HE CONTACTED THE DEALER AND MANUFACTURER, AND THEY OFFERED NO FREE REMEDY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144478December 5, 2005
SUSPENSION:REAR, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
I BOUGHT MY EXPLORER BRAND NEW IN MAY 2002. I HAVE HAD PROBLEMS WITH THE REAR END DIFFERENTIAL TWICE, REAR END SENSOR, AND MY LATEST PROBLEM IS THE REAR END SEALER (PINION). ALL WITHIN 3 YEARS OF OWNING THE VEHICLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10144514December 5, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
2002 FORD EXPLORER - OD LIGHT FLASHING AND ENGINE OVER-REVVING WHEN GOING FM 2ND TO 3RD GEAR - AUTOMATIC TRANSMISSION. WHEN IT DOES FINALLY SHIFT INTO GEAR, IT IS VERY HARD AND JOLTING. 73,000 MILES ON THE CAR AND IT WAS PURCHASED NEW. I'M BEING TOLD BY THE FORD DEALERSHIP THAT THE TRANSMISSION WILL HAVE TO BE "OVERHAULED" AT A COST OF $1500-MINIMUM. I UNDERSTAND THAT THERE IS A HISTORY OF THIS TYPE OF PROBLEM WITH THE 2002 FORD EXPLORER. IS THE NHTSA LOOKING INTO IT?*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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