Ford Explorer Complaints (1994)

1,207 consumer complaints on file.

#560865April 20, 2001
TIRES:TREAD/BELT
CONSUMER STATES ALL FOUR FIRESTONE ATX TIRES WERE REPLACED DUE TO HIGHLY IRREGULAR WEAR PATTERN, A YEAR LATER CONSUMER FOUND OUT THAT THE TIRES THAT WERE REPLACED WERE A PART OF THE RECALL, MANUFACTURER IS NOT WILLING TO REIMBURSE CONSUMER FOR THE TIRES BECUASE THEY WERE PURCHASED BEFORE THE RECALL ANNOUNCEMENT, HOWEVER CONSUMER WAS ABLE TO GET THE SPARE TIRE REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#744173April 17, 2001
TIRES
THERE WERE NEW FIRESTONE TIRES ON MY EXPLORER WHEN I PURCHASED IT IN 1998. I HAD TO REPLACE THE TIRES JUST BEFORE A TRIP BECAUSE IT WAS NOTICED THAT THE TREAD HAD SEPARATED TO THE DEGREE THAT TWO OF THE TIRES WOULD NOT LONGER HOLD AIR! I REPLACED THEM WITH ANOTHER BRAND OF TIRE - THEN A FEW MONTHS LATER FIRESTONE RECALLED THE TIRES I HAD (I STILL HAVE THE SPARE). I APPLIED FOR REIMBURSEMENT, HOWEVER THEY REFUSE TO PAY BECAUSE I GOT THEM REPLACED WITH A COMPETITORS TIRE AND PRIOR TO THE RECALL. THE VERY REAL ISSUE HERE IS HAD I NOT NOTICED THE PROBLEM WITH THE TIRES PRIOR TO MY CAR TRIP THINGS COULD HAVE TURNED OUT VERY DIFFERENTLY FOR ME AND MY FAMILY. I HAVE DOCUMENTATION FROM FIRESTONE, FORD, THE DEALER I PURCHASED THE CAR FROM AND THE THE DEALER WHERE I REPLACED THE FIRESTONE TIRES - BUT FIRESTONE STILL REFUSES TO ACKNOWLEDGE THAT I HAD THE FAULTY TIRES OR REIMBURSE ME FOR THEM BECAUSE THEY WERE REPLACED PRIOR TO THE RECALL. I WOULD URGE THAT THE RECALL BE WIDENED BECAUSE I DON'T THINK I CAN BE THE ONLY PERSON THAT THIS HAS HAPPENED TO. THANK YOU. *AK (TIRESIZE: PT23575R15)( DOT NUMBER: TIRE SIZE: PT23575R15 )
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#886004April 16, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
ENGINE SUDDENLY STOPS WHILE IN OPERATION. WHEN THIS OCCURS, IT IS TYPICALLY DURING LOW SPEEDS OR WHILE TURNING ONTO ANOTHER STREET. ALSO, DURING HIGH SPEEDS, IT FEELS AS IF THE ENGINE WILL LOSE POWER, BUT WILL NOT SHUT OFF. A PRIVATE MECHANIC WAS ABLE TO REPRODUCE DEFECT, AND THEY REPLACED FUEL FLOW VALVE/CONTROL IN AN ATTEMPT TO REPAIR THE DEFECT. APPROXIMATELY 2-3 WEEKS LATER, ENGINE WOULD BEGIN STALLING AGAIN. PLEASE PROVIDE ANY ADDITIONAL INFORMATION/ATTACHMENTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#885809April 12, 2001
PARKING BRAKE:CONVENTIONAL
RECALLS 94V169001/94V169000;WHEN APPLYING PARKING BRAKE THEY IT WOULDN'T ENGAGE DUE TO GEAR TEETHS NOT LINING UP PROPERLY. DEALERSHIP WAS AWARE OF PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#885494April 9, 2001
EQUIPMENT:APPLIANCE:AIR CONDITIONER
WHEN AIR CONDITIONER IS TURNED ON OUTSIDE LEAVES WOULD FALL INSIDE BLOWER MOTOR AND CATCH ON FIRE. CONSUMER'S VEHICLE EXPERIENCED HEAVY SMOKE INSIDE VEHICLE DUE TO DEFECT.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#743678April 7, 2001
TIRES
WHEN I PURCHASED MY NEW 1994 FORD EXPLORER, IT WASN'T LONG BEFORE I BEGAN TO NOTICE THAT THE FRONT END SHOOK. NO ELSE BUT ME DROVE THE EXPLORER SO I CHALK IT UP TO DRIVING A UTILITY VEHICLE. I CONTINUED TO DRIVE WITHOUT ANY UNDUE STRESS, HOWEVER, I BEGAN TO NOTICE THAT ALL THE TIRES BEGAN TO SEPARATE. I COULD SEE THE CHROME STEEL BELT BETWEEN THE TREAT AND THE SIDE WALL. I USED TO APPLY ARMORAL TO THE TIRES SO THOUGHT MAYBE THE SUN WAS CRACKING THE TIRES. AS TIME WHEN ON, THE FRONT CONTINUE TO SHAKE AS WELL AS THE INTERIOR OF MY VEH. FOR THE MOST PART I WOULD DRIVE FROM THE CENTRAL VALLEY OF CA. TO LOS ANGELES TO SEE MY FAMILY OTHERWISE MY EXPLORER GOT LITTLE MILES LOCALLY. ALL OF THE TIRES HAD TO BE EVENTUALLY REPLACED (MY COST), BUT THE FIRST TIRE BEGAN TO SEPARATE AND I TOOK IT TO REPLACE IT AT A FIRESTONE DEALER, "TIRE WORLD" IN MERCED CA. I TOLD TIRE WORLD THAT THE FRONT END WAS SHAKING AND THAT THE TIRE BEGAN TO SEPARATE. TIRE WORLD TOLD ME THAT THE ONE TIRE NEEDED TO BE REPLACED AND THAT IT COULD NOT BE PRORATED BECAUSE OF THE UNEVEN WEAR. THEY ALSO TOLD ME THAT THE FRONT END NEEDED NEW CAMS. I REPLACED THE TIRE AND HAD THE EXPLORER FRONT AND REAR ALIGNED. THE FRONT END CONTINUED TO SHAKE BUT THERE WAS NO UNUSAL WEAR TO THE NEW FRONT TIRE. HOWEVER, THE OTHER FRONT TIRE ALSO BEGAN TO SEPARATE DURING A TRIP FROM CHOWCHILLA TO LOS ANGELES. WHILE PASSING THROUGH BAKERSFIELD,CA, A LARGE PORTION OF THE OLDER FRONT TIRE FELL OFF. I HAD TO IMMEDIATELY PULL OFF THE FREEWAY AND PUT ON THE SPARE TIRE (SAME) I CONTINUED MY JOURNEY AND REPLACED THE DAMAGED/SEPARATED TIRE AT FIRESTONE DEALER, "TIRE STATION" IN WHITTIER. I REPLACED THE ONE TIRE. I KNOW HAD TWO NEW FRONT TIRES, HOWEVER THE FRONT END CONT. TO SHAKE BECAUSE THE INTERIOR CONSOLE WOULD SHAKE AS I DROVE DOWN THE ROAD. OVER TIME, THE REAR TWO TIRES WERE MORE PRONOUNCED AND BEGAN TO SEPARATE. ON 11/12/00 I RETURNED TO "TIRE WORLD" AND HAD THE OTHER TWO TIRES REPLACED. (TIRESIZE: P235/75R15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#885333April 6, 2001
TIRES:TREAD/BELT
PE00 048; CONSUMER WAS TRAVELING ABOUT 80MPH ON HIGHWAY AND LOST CONTROL OF VEHICLE, LANDING ON SHOULDER. NOTICED THAT THE REAR TIRE ON PASSENGER'S SIDE TREAD SEPARATED FROM VEHICLE. GOODYEAR TIRE. THERE WERE NO INJURIES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#884846April 2, 2001
STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM
SPINDLE ON RIGHT FRONT WHEEL IS BROKEN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#560953March 29, 2001
TIRES:TREAD/BELT
PRIOR TO RECALL NOTIFICATION, CONSUMER EXPERIENCED TIRE SEPARATION AND IS REQUESTING REIMBURSEMENT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#884161March 26, 2001
TIRES:TREAD/BELT
WHILE DRIVING 65MPH HAD A BLOWOUT ON RIGHT FRONT TIRE. HAD HEARD A FLAPPING SOUND, AND THEN TIRE WENT FLAT. HAD PULLED OVER AND NOTICED TREAD HAD SEPARATED IN PIECES. REPLACED TIRE WITH ANOTHER. 1994, FORD, EXPLORER. HAD FILED A CLAIM FOR REIMBURSEMENT & HAVE NOT RECEIVED IT. *AK FIRESTONE ATX TIRE, P235/75R15. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#560471March 22, 2001
TIRES:TREAD/BELT
THE RIGHT REAR TIRE BLEWOUT PRIOR TO RECALL NOTICFICATION , AFTER THE BLOWOUT THE CONSUMER REPLACED ALL FOUR FIRESTONE TIRES, THE MANUFACTURER IS REFUSING THE REIMBURSEMENT AMOUNT OF THE NEW TIRES BECAUSE THEY WERE PURCHASED PRIOR TO JANUARY 2000. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#560423March 19, 2001
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
THE HOOD LATCH WAS FAULTY DUE TO 1 INCH SPRING WHICH BECAME WEAK, THIS ALLOWED THE HOOD TO BLOW BACK AGAINST THE WINDSHIELD CAUSING LOSS OF VISIBILITY WHILE THE CONSUMER WAS DRIVING. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#742358March 13, 2001
EXTERIOR LIGHTING:BRAKE LIGHTS:SWITCH
FAILS ABOUT EVERY 3 YEARS. SWITCH FAILS AND THEN NO BRAKELIGHTS. IO HAVE SEEN OTHER EXPLORERS NEAR THE SAME YEAR WITHOUT BRAKE LIGHTS ON THE ROAD. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#742293March 12, 2001
TIRES
I MAILED IN MY REFUND FORM 9/15/00, 12/21/00 AND FAXED IT 2/1/01. I HAVE CALLED THE FIRESTONE REFUND CUSTOMER ASSISTANCE # 8 TIMES. THEY KEEP TELLING ME THAT IT TAKES A WHILE. THIS IS $500 OF MY MONEY WHICH THEY HAVE HAD FOR A LONG TIME. THE RECALL NOTICE SAID TO SUBMIT A COMPLAINT TO THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION IF THEY FAIL TO EFFECT A REMEDY WITHOUT CHARGE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#882153March 5, 2001
SUSPENSION:FRONT
LOUD NOISE COMING FROM THE FRONT END VEHICLE BEEN INTO A DEALER SHOP AND INDEPENDENT REPAIR SHOP, AND BOTH WERE UNABLE TO LOCATE PROBLEM. PLEASE FEEL FREE TO PROVIDE ANY FURTHER DETAILS ON THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#882011March 2, 2001
TIRES
PE00 020; CONSUMER INSPECTED TIRES AND SAW PIMPLES ON INNER SIDE OF TIRES. HE HAS CONTACTED DEALERSHIP. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559960February 28, 2001
TIRES:TREAD/BELT
THE CONSUMER REPLACED THREE FIRESTONE TIRE BECAUSE IT WAS CAUSING THE VEHICLE TO VIBRATE, THE CONSUMER REQUESTED REIMBURSEMENT BUT WAS DENIED BECAUSE THE REPLACEMENT TIRES WERE PURCHASED PRIOR TO JANUARY 1, 2000. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#559940February 27, 2001
ENGINE AND ENGINE COOLING:ENGINE, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
CRACKED HEAD GASKET CAUSED THE VEHICLE TO STALL OUT WHILE DRIVING, CONSUMER FELT HER VEHILCE SHOULD BE COVERED UNDER SIMILAR RECALL BUT WAS DENIED, THE CONSUMER IS REQUESTING REIMBURSEMENT FOR DAMAGE TO VEHICLE CAUSED BY CRACKED HEAD GASKET. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#741255February 21, 2001
POWER TRAIN:AXLE HUBS
WENT TO FORD DEALER AND THEY DIAGNOSED PROBLEM WAS FRONT HUBS NEEDED REPLACEMENT FOR $1000, TALKED TO ANOTHER MECHANIC AND HE SAID SAMETHING BUT IS NOT ABLE TO GET ANY HUBS BECAUSE HE HAS BEEN TOLD THAT FORD IS BUYING UP ALL OF THE NEW/REBUILT HUBS BECAUSE THEY KNOW THERE IS A PROBLEM. SECOND MECHANIC ASKED SOME DEALERS WHEN MORE HUBS WOULD BE AVAILABLE AND WAS TOLD NO DATES AVAILABLE DUE TO FORD BUYING SO MANY.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#741016February 16, 2001
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
DEFECTIVE DESIGN OF HEATING SYSTEM CAUGHT FIRE TWICE FROM PINE NEEDLES COLLECTING AROUND THE HEATING APPARATUS UNDER THE HOOD. *AK
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0

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