Ford Explorer Complaints (2021)

412 consumer complaints on file.

#11605306July 30, 2024
SERVICE BRAKES
Part 573 Safety Recall Report 23V-675 The recall that is has been applied causes safety issues with the car when driving forward or in reverse. When putting the car into park the parking break auto applies. Now that is great however.. When putting the car into reverse or drive it does not release until the accelerator is applied. Now the problem is that the electric parking brake is delayed vs the acceleration causing the car to jerk forward or in reverse when the accelerator is applied. It acts like your trying to do a burn out holding down the break and it releases. This is not safe. A worker at the dealer almost rear ended a power pole in the parking lot because of this. My suggestion is to have the electric parking brake disengaged automatically when the car is put into drive or reverse. This will keep the protection of the electronic parking break being applied while in park and allowing smooth transition back to drive and reverse. Why has this issue been brushed under the rug..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604839July 26, 2024
UNKNOWN OR OTHER
Air compressor fails while leaking Freon all over the engine creating an environmental hazard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604572July 25, 2024
POWER TRAIN
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and offered to buy back the vehicle. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604225July 24, 2024
POWER TRAIN
The contact owns a 2021 Ford Explorer. The contact stated that the vehicle was hard to shift and there was a delay while shifting from first gear. The vehicle hesitated while shifting. While at a stop, the vehicle hesitated and was slow to shift into gear. There were no warning lights illuminated. The vehicle was taken to the local dealer, where it was diagnosed, and the turbo charger was reset. The vehicle was repaired, but the failure recurred. The manufacturer was contacted, and informed the contact that there was no warranty coverage on the vehicle. There was no assistance provided. The approximate failure mileage was 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11604001July 23, 2024
STRUCTURE
The contact owns a 2021 Ford Explorer. The contact stated while driving approximately 60 MPH, the contact observed that the driver’s side A-pillar trim had detached. The vehicle was steered to the side of the road and trim taped down. The vehicle was taken to a dealer where it was diagnosed that the A-pillar trim needed to be replaced. The vehicle was not prepared. The contact believed that the failure was associated with NHTSA Campaign Number: 24V031000 (Structure); however, the VIN was not included. The manufacturer was notified of the failure. The failure mileage was approximately 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603758July 22, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
All of the ADAS along with the brakes of my vehicle fail. The dealership failed to inform me of the recalls prior to purchase. The dealership in town shows all of the parts in stock in their parts department but claim not to have any parts available. When I called, I was given the runaround then sent to a voicemail. When I showed up to the dealership they stated they can only order certain amount of parts and I wasn’t on the list yet was told over the phone I was placed on the list on May 22 2024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11603727July 22, 2024
POWER TRAIN
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11602690July 16, 2024
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR
The contact owns a 2021 Ford Explorer. The contact stated while driving at an undisclosed speed, the exhaust pipe detached and fell onto the ground underneath the vehicle. The vehicle was towed to the residence. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact researched online and discovered Customer Satisfaction Program: 21B35 (Certain 2020 Model Year Explorer Police Vehicles Equipped with a 3.0L EcoBoost Engine Right-Hand Catalytic Converter and Right-Hand and Left-Hand Exhaust Flexible Pipe(s) Inspection); however the contact was informed that the vehicle could not be repaired under the program. The manufacturer was made aware of the failure. The failure mileage was approximately 53,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600913July 10, 2024
BACK OVER PREVENTION
The contact owns a 2021 Ford Explorer. The contact stated that while reversing, the back over prevention camera screen display was inoperable. The contact stated that a blue screen was displayed creating a visibility hazard for the driver. The cause of the failure was not yet determined. The contact was informed that the VIN was not included in NHTSA Campaign Number: 23V342000 (Back Over Prevention). The vehicle was not repaired. The contact stated that the vehicle had experienced the failure listed in the recall. The manufacturer and local dealer were notified of the failure, but no assistance was offered. The failure mileage was 34,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600295July 8, 2024
FUEL/PROPULSION SYSTEM
Was trying to get gas and the door to the gas lid would not open. Waited for over an hour for someone to help me. Get the door open. Only had 10 miles to empty and the closest town is 20 miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598328July 2, 2024
POWER TRAIN
I had my car towed to mechanic because transmission would go into park. He ran a diagnostic and found multiple codes (mechanics Bill and list of codes he found will be included) relating to transmission. He searched on a data base he uses Shopkey.pro(copy of recall will be included) to check on recalls. He requested I have car towed to Dealership. I did that and the dealer has a letter about the recall(also included) showing the recall. My car falls in all the parameters of this recall. The vehicle year, the assembly plant and the build date as well as the 2.3L engine and a 10R60 transmission. The dealer says my vin number doesn't fall under this warranty and he doesn't understand why. He said I fit all parameters and Im experiencing all the reasons listed for this recall. Most importantly car can roll in park which is safety. It also had on occasions loss of motive power while driving. These are all reasons listed for this safety recall and as the dealership I am lost as to why the NHTSA and ford doesn't have my VIN included in this saftety recall,. I would like you to review this complaint and hopefully understand my vehicle should be included in this safety recall. There are numerous safety concerns with everything wrong. Please take careful consideration of all that I submitted and properly add this vehicle..2 safety Warnings messages I received are transmission not in park and please apply emergency brake before exiting the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11598297July 2, 2024
STRUCTURE:BODY
The panel next the windows on both sides are cracking. The dealer said they need to be replaced on my dime. After doing a search for this problem, it appears that this is a common problem. It appears to be an issue with the seal and hot/cold weather creating the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11597713June 29, 2024
ELECTRICAL SYSTEM, WHEELS, UNKNOWN OR OTHER
While driving down the interstate, the tires (rear passenger?) suddenly locked/stuck. This caused vehicle to lose control, 360, and slam into the guardrails. Prior to this incident, when the car was turned on, it stalled a bit like it was about to turn off. This lasted for a few seconds, but returned to normal. So may be a component of electrical and/or directly related to the rear tire. There were no warning messages. Driver was thankful injuries did not occur. Could have flipped, or slammed into other cars, trees, etc. This is a serious issue. While the vehicle was being loaded onto the wrecker, in neutral, the rear passenger tire was visibly stuck. This was observed by owner, husband, police officer and tow company. When offloading from the tow truck, the tire made a loud pop and movement returned to normal. Vehicle is currently at the shop (ford dealership). Will have more information next week from their diagnostic studies. It is available for inspection upon request.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11597317June 27, 2024
STRUCTURE:BODY
I was driving and hood flew up and hit the windshield and caused it to cave inward despite hood not being popped since April. Dealership confirmed that hood was not popped that day according to censors and codes that were seen. I was unable to see and it could have caused a wreck and serious injury or worse the windshield almost fell on me and into my car with my one year old baby. Dealer confirmed latch was never popped. Therfore resulting in a malfunction with the hood. Vehicle has been inspected by dealership service center. No, there were no signs or indicators prior to the incident. The indicators did not illuminate until test at the dealership although they did not the day of the incident (confirmed by dealership service department)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11596539June 25, 2024
VEHICLE SPEED CONTROL, POWER TRAIN, SUSPENSION
Ford Explorer 2021 recall stems from a defective rear axle horizontal mounting bolt. Ford Motor Company has promised to cover the cost of replacing the subframe bushing and the rear axle bolt and repairing any resultant damage. The dealer, Payne Ford Weslaco, the Tech broke a tool to fix and Ford has failed to replace said tool.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11595282June 19, 2024
POWER TRAIN
On June 3, 2024, vehicle was taken to dealer for rattling noises under truck close to front passenger side and state inspection. Dealer informed flex pipe was rattling and offered repair. Repair declined. Dealer/service department emphasized vehicle was safe to drive, no impact on performance or safety. On June 18, 2024, while pulling up to home, metal noises were heard under car. Observed a pipe hanging from under car near passenger front. Towed to dealer. Informed on June 19, 2024, “flex pipe” needs replacing. Thank you
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11594002June 12, 2024
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM
The contact owns a 2021 Ford Explorer. The contact stated that while the vehicle was idling at a traffic light, the vehicle made an abnormally loud sound. The vehicle was taken to the dealer the following day. The dealer diagnosed that both exhaust flex pipes had failed and needed to be replaced. The dealer informed the contact that it was a known failure. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11593738June 11, 2024
BACK OVER PREVENTION
The contact owns a 2021 Ford Explorer. The contact stated while attempting to shift into reverse, the contact became aware that the rear-view camera showed a blue screen. There was no warning light illuminated. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590332May 23, 2024
POWER TRAIN
The contact owns a 2021 Ford Explorer. The contact received notification of NHTSA Campaign Number: 23V675000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590272May 22, 2024
ENGINE
I have a catastrophic engine failure. The dealership (Doherty Ford) in Forest Grove Or acknowledges it. They are working with me. However, Ford has not responded to the dealers request for warranty work. It will be two weeks since I took the car to the dealer with a loud ticking noise. Dealer found a BUNCH of metal in the oil. I'm waiting to hear how Ford will fix it. The car has 45k on it. They also gave me an extended warranty because of all the issues I had with the car when I first got it. The [XXX] steering coupler to the rack was loose and almost came off when I drove it home. I have had a number of other issues. All dealer repaired. The car has also been to Doherty Ford almost exclusively for all its oil changes. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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