Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10204556October 1, 2007
ELECTRICAL SYSTEM:12V/24V/48V BATTERY
IN TWO DIFFERENT OCCASIONS I HAD TO JUMP START THE 2002 FOR EXPLORER, I DID A BATTERY LOAD TEST AND IT WAS FINE ALSO CHECK IT WHILE THE VEHICLE WAS RUNNING AND ALL THE READINGS APPEARED CORRECT AND WAS CHARGING OK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204573October 1, 2007
TIRES
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE VEHICLE HAS FIRESTONE DESTINATION, SIZE LEP23570R16 XL107T TIRES (NA). WHILE CHANGING LANES AT 60 MPH, THE TIRES WOULD SWERVE AND SHAKE. HE RETURNED THE TIRES FROM WHERE THEY WERE PURCHASED AND WAS INFORMED THAT THE FAILURE COULD HAVE BEEN DUE TO THE ALIGNMENT. THE TIRE SHOP MECHANIC INSPECTED THE VEHICLE AND FOUND NOTHING WRONG, HOWEVER, HE ROTATED THE TIRES. TWO DAYS LATER, THE CONTACT'S WIFE WAS DRIVING THE VEHICLE AT APPROXIMATELY 60 MPH. SHE SWITCHED LANES AND THE VEHICLE BEGAN TO SWERVE, CAUSING HER TO LOSE CONTROL. AS A RESULT, THE VEHICLE ROLLED OVER TWICE AND LANDED ON ITS TIRES. SHE WAS NOT INJURED AND THE VEHICLE WAS TOWED. THE CURRENT AND FAILURE MILEAGES WERE 58,200. MISSOURI POLICE REPORT. UPDATED 10/18/07 *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10204384September 28, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
I HAVE BEEN DRIVING A 2002 EXPLORER FOR ABOUT 4 YEARS NOW. I AM CURRENTLY EXPERIENCING A MAJOR TRANSMISSION PROBLEM, AND JUST FOUND OUT LAST WEEKEND THAT THE REAR DIFFERENTIAL WAS GOING OUT. NOW, I DON'T KNOW MUCH ABOUT CARS SO I RELY ON OTHERS, BUT WHEN 3 DIFFERENT MECHANICS REPEATEDLY TOLD ME THAT THE REAR DIFFERENTIAL WAS GOING OUT, I THINK THAT MEANS SOMETHING IS WRONG. I WOULD NEVER HAVE GUESSED THAT A TRANSMISSION WOULD GO OUT AFTER JUST 5 YEARS, AND THE REAR DIFFERENTIAL IS JUST ICING ON THE CAKE. THE FACT THAT I HAVE READ SEVERAL OTHER COMPLAINTS REGARDING THIS SAME ISSUE AND YET FORD WANTS TO DO NOTHING ABOUT IT JUST TOTALLY DISGUSTS ME. MY FAMILY ARE VERY LOYAL TO FORD, EVEN HAVE A FEW RELATIVES THAT WORK FOR THEM. FORD NEEDS TO RECOGNIZE THAT THIS IS A MAJOR CONCERN AND DO SOMETHING ABOUT IT. HAVING YOUR TIRES LOCK UP WHILE YOU ARE DRIVING IS A VERY SCARY THING AND HONESTLY I NEVER WANT TO DRIVE THAT VEHICLE AGAIN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204297September 27, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHILE DRIVING 50 MPH, THE CONTACT NOTICED THAT THE VEHICLE BEGAN TO DRASTICALLY DECELERATE. THE VEHICLE WOULD NOT EXCEED SPEEDS OF 20 MPH. SHE HEARD A LOUD WINDING NOISE, BUT NO WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL. SHE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE TRANSMISSION WAS DEFECTIVE. THE VEHICLE WAS SERVICED, BUT SHE DOES NOT KNOW WHAT PARTS WERE REPAIRED. THE MANUFACTURER STATED THAT THEY WOULD NOT REIMBURSE HER FOR THE REPAIRS. THE POWERTRAIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204105September 25, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
2002 FORD EXPLORER. VEHICLE PARKED - WENT TO PUT IN GEAR AND SHIFTER BROKE OFF IN STEERING COLUMN. THIS IS THE 2ND TIME THIS HAS HAPPENED IN LESS THAN 2 YEARS! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204094September 25, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
I , ALONG WITH MANY OTHER OWNERS HAVE LOGGED COMPLAINTS REFERRING TO A NOISY DIFFERENTIAL ON THE 2002 FORD EXPLORER THAT ULTIMATELY RESULTS IN DIFFERENTIAL LOCKUP, POSSIBLY AT HIGHWAY SPEED. IF YOU SEARCH THE COMPLAINTS ASSOCIATED WITH THE 2002 FORD EXPLORER REAR DIFFERENTIAL LOGGED ON THIS WEBSITE YOU WILL NOTICE OVER 50 COMPLAINTS REGARDING THE PREMATURE FAILURE OF THIS UNIT ON THESE VEHICLES. IN ADDITION FORD HAS IDENTIFIED THE PROBLEM AND SELLS UPDATED KITS TO REPAIR THIS ISSUE, HOWEVER OWNERS MUST PAY FOR THIS KIT AND HAVE IT INSTALLED TO REPAIR FORD'S DEFECTIVE MATERIAL AND WORKMANSHIP. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204100September 25, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
2002 FORD EXPLORER TRANSMISSION AND REAR DIFFERENTIAL FAILURES, REPORTED WELL BEFORE 100,000 WARRANTY EXPIRATION AND IGNORED BY FORD! *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203930September 24, 2007
POWER TRAIN:MANUAL TRANSMISSION:FLOOR SHIFT ASSEMBLY
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. WHEN THE CONTACT ATTEMPTED TO SHIFT GEARS, THE GEAR SHIFT FELL OFF. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER WAS UNABLE TO DETERMINE THE CAUSE OF FAILURE, HOWEVER, THEY STATED THAT THE STEERING COLUMN AND GEAR SHIFT NEEDED TO BE REPLACED. THE VIN WAS VERIFIED, BUT APPEARED TO BE INVALID. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 110,000. . DATE RECEIVED 12/12/07 UPDATED 12/19/07 *LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203963September 24, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
AUTOMATIC TRANSMISSION SHIFT LEVEL HOUSING BROKE OFF. WHEN ATTEMPTING TO PLACE THE CAR INTO REVERSE THE LEVEL BROKE FROM THE HOUSING REQUIRING THE CAR TO BE TOWED TO THE DEALERSHIP. BASIC PART# 3C529. CURRENTLY , HAVE THE CAR AT SILL-TERHAR MOTORS WHERE WE ARE AWAITING USED REPLACEMENT, SINCE NO PARTS ARE AVAILABLE. SEEING THAT THIS PART IS ONLY USED FOR SHIFTING THERE IS NO REASON FOR THIS TO BREAK THIS SOON AND FELT THIS IS A DEFECT IN MANUFACTURING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203968September 24, 2007
UNKNOWN OR OTHER
REAR MIX CANISTER CAUSES A KNOCKING NOISE IN THE REAR DRIVER SIDE. THIS EQUIPMENT WAS REPLACED LAST YEAR AT THE BEGINNING OF SUMMER. FOUND A CRACK IN THE CONTAINER ALONG THE SEAM WAS THE CAUSE. COST $800 TO REPLACE. NOW MY COMPLAINT IS THE PROBLEM HAS RECURRED THIS YEAR INDICATING A DEFECT IN MANUFACTURING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203872September 23, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE LIFT GATE (WINDOW PORTION) OF MY 2002 FORD EXPLORER HAS SUSTAINED A CRACK DIRECTLY DOWN THE MIDDLE UNDER THE GLASS. THE CRACK IS CLEAN CUT AND APPEARS TO EXPAND AND CLOSE WHEN THE WEATHER IS COLD AND CONTRACTS AND CLOSES WHEN THE WEATHER IS HOT. I HAVE NO IDEA HOW THE CRACK APPEARED. I NOTICED IT APPROXIMATELY 2 MONTH AGO AND HAS NOT HAD ANY INCIDENCES THAT WOULD WARRANT THE CRACK. SINCE I'VE NOTICED THE CRACK, I'VE SEEN TWO OTHER EXPLORES THAT HAVE THE SAME CRACK IN THE SAME LOCATION AS MINE, AND STARTING WONDERING IF THIS IS A BODY DEFECT. CAN YOU PLEASE RESEARCH THIS CONCERN FOR ME AND NOTIFY ME OF YOUR FINDINGS? *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203501September 20, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
VEHICLE IS A 2002 FORD EXPLORER, PURCHASED NEW. GEAR SHIFT BROKE OFF AT STEERING COLUMN. A SMALL PART BROKE, BUT DEALER SAYS THE ENTIRE STEERING COLUMN MUST BE REPLACED BECAUSE PART THAT BROKE IS ATTACHED TO STEERING COLUMN. DEALERSHIP REPORTS THERE IS A "NATIONWIDE" WAITING LIST FOR THE PART AND IS UNABLE TO GET A PART TO FIX THE VEHICLE. DEALER IS "RESEARCHING" THE ISSUE BUT HAS NO ESTIMATE OF WHEN PART WILL BE AVAILABLE. SEVERAL INTERNET SITES REPORT SIMILAR COMPLAINTS, WITH SOME REPORTING THEY WERE TOLD UP TO 5 1/2 MONTHS TO GET PART. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203583September 20, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
WE WERE DRIVING THE CAR TO WORK, GOING ABOUT 55 MPH AND THE OVERDRIVE LIGHT CAME ON AND THEN THE CAR JUST STOPPED MOVING. IT NEARLY CAUSED AN ACCIDENT. NOW I HAVE BEEN TOLD THAT I NEED THE TRANSMISSION REPLACED OR REBUILT. I HAVE HAD THIS CAR FOR 17 MONTHS AND THERE WAS NO INDICATION THAT THERE WAS A PROBLEM. IT WASN'T EVEN AT THE POINT TO HAVE THE TRANSMISSION FLUSHED, SO WHAT IS THE DEAL WITH THE INFERIOR EQUIPMENT THAT FORD INSTALLED? I DON'T HAVE THE MONEY TO PAY FOR A TRANSMISSION AND AM AT A LOSS AS TO WHAT TO DO, OTHER THAN TO HAVE IT TOWED COD TO FORDS MAIN OFFICE FOR 'DISPLAY' . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203428September 19, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THE CONTACT RECEIVED A NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). THE DEALER STATED THAT THEY WOULD DISCONNECT THE VEHICLE SPEED CONTROL FEATURE BECAUSE THE PARTS WERE UNAVAILABLE. THE CONTACT WAS DISSATISFIED WITH THE REMEDY. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203310September 18, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
SHORTLY AFTER BUYING THE VEHICLE (68K MILES) THE TRANSMISSION STARTED SHUTTERING AND HAVING ISSUES SHIFTING FROM 1-2 GEAR. IT WOULD ALSO HAVE PROBLEMS DOWN SHIFTING UNDER LOAD. I WOULD HAVE TO RELEASE THE THROTTLE MOMENTARILY TO MAKE IT SHIFT. OVERDRIVE LIGHT WOULD BLINK, THE ODOMETER WOULD BLINK ALL 'DASHES', AND THE SPEEDOMETER WOULD GO TO 0 MPH. I HAVE HAD THE VEHICLE WORKED ON AT A LOCAL DEALERSHIP 3 TIMES AND STILL THE PROBLEM PERSISTS. NOW, AT 97K MILES, MY EXTENDED WARRANTY HAS EXPIRED AND I AM LEFT WITH A VEHICLE I AM STILL PAYING FOR AND A BAD TRANSMISSION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203260September 17, 2007
TIRES, POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE), VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ELECTRICAL SYSTEM
AFTER OWNING FOR A WEEK AND A HALF, HAD TO HAVE THE G EARS IN THE REAR END REPLACED. LATER INFORMED THAT THE TIRES WERE NOT EVENLY WORN WHICH WAS CAUSING THE REAR END TO POP. AFTER REPLACING THE TIRES, THE FOUR WHEEL DRIVE WOULD NOT WORK. THE 4 X 4 MODULE AND THE WIRING NEED TO BE REPLACED, COSTING $1000.00. THAT IS NOT INCLUDING THE DRIVER WINDOW SWITCH NEEDING TO BE REPLACED AS WELL AS THE WINDOW REGULATOR. NOW THERE IS AN ELECTRICAL PROBLEM COMING FROM THE DASH. UNABLE TO FIGURE OUT WHAT IT IS YET. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10203267September 17, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE:HINGE AND ATTACHMENTS
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. ON SEPTEMBER 9, 2007, THE HINGE FAILED ON THE LIFTGATE AND THE GLASS FELL OUT AND SHATTERED. HE NOTIFIED THE DEALER AND A RECALL WAS FOUND. THE DEALER ADVISED HIM TO TAKE THE VEHICLE TO THE FORD DEALER. FORD STATED THAT HIS VIN WAS NOT INCLUDED IN THE RECALL AND WOULD NOT REPAIR THE VEHICLE. THE MANUFACTURER STATED THAT THE RECALL HAD BEEN PERFORMED BY THE PREVIOUS OWNERS, HOWEVER, IT WAS DONE IMPROPERLY AT THE TIME. THE RECALL NUMBER WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 91,600. UPDATED 01-14-08. *KB UPDATED 12/12/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202768September 12, 2007
SUSPENSION:FRONT:WHEEL BEARING
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT STATED THAT THE VEHICLE MADE ROARING NOISES WHILE DRIVING. A MECHANIC STATED THAT THE WHEEL BEARINGS FAILED. NO REPAIRS WERE MADE. THE VIN, ENGINE SIZE, AND SPEED WERE UNKNOWN. THE CURRENT MILEAGE WAS 93,000 AND FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202252September 8, 2007
SUSPENSION:REAR
1. REAR WHEEL BEARING FAILURE, MANUFACTURER SEALED PART 2. FAILED 3 TIMES, PASSENGER TIRE BROKE FREE FROM WHEEL WHILE DRIVING DOWN ROAD WITH 2 YOUNG CHILDREN IN THE CAR. 3. FIX BOTH REAR WHEEL BEARINGS THREE TIMES AT A COST OF $800 EACH TIME TOTALING $2400 IN WHEEL BEARINGS. THIS PART IS NOT SUPPOSE TO FAIL....I HAVE BEEN TOLD IT IS A MANUFACTURER'S SEALED PART, BUT I HAVE 6 DIFFERENT ONES FOR THIS VEHICLE AND THEY ALL FAIL!!! ALL BOUGHT AT THE DEALERSHIP, BUT NO WARRANTY APPLIES AS THEY LAST LONG ENOUGH TO OUT LIVE THAT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202139September 7, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
THERE HAS NOT BEEN ANY ACCIDENTS, YET. BUT THE REAR DIFFERENTIAL IN THE 2002 FORD EXPLORER WILL EVENTUALLY FAIL CAUSING THE REAR END TO LOCK UP AND THE VEHICLE BE UNCONTROLLABLE. MANY CONSUMERS HAVE HAD TO FIX AND REPLACE THE PARTS AT LOW MILEAGE AND FORD IS AWARE OF THE PROBLEM, BUT REFUSES TO VOLUNTARILY RECALL THE PARTS. THE REAR DIFFERENTIAL SEALS GO BAD AND CAUSE IT TO LEAK. THERE IS THEN WHAT SOUNDS LIKE ROAD NOISE CONSISTENT WITH VEHICLE SPEED. WHEN THE FLUID IS FINALLY GONE, THE PART WILL EVENTUALLY LOCK UP. FORD HAD BEEN ADVISED BY NUMEROUS CONSUMERS OF THIS PROBLEM AND KNOWS OF THE POSSIBLE PROBLEMS THAT COULD ARISE, BUT REFUSES TO TAKE THE STEPS NECESSARY TO PREVENT A MAJOR ACCIDENT FROM OCCURRING. PLEASE LOOK INTO THIS AND MAYBE SOMEONE CAN TALK SOME SENSE INTO FORD. THANK YOU. S*TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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