Ford Explorer Complaints (2002)

3,572 consumer complaints on file.

#10207079October 27, 2007
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
WHINING NOISE COMING FROM REAR DIFFERENTIAL ON 2002 FORD EXPLORER. IT IS APPARENT THAT THE REAR DIFFERENTIALS ON THESE VEHICLES ARE FAILING AND FORD IS AWARE OF THIS BUT REFUSES TO REPAIR THE PROBLEM AT THEIR EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206967October 26, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
MY GEAR SHIFT SNAPPED OFF. I'VE NOTICED MANY SIMILAR COMPLAINTS. THIS IS NOT AN INEXPENSIVE REPAIR AND IT APPEARS THE PARTS ARE NOT AVAILABLE. I'M AN OLDER DRIVER, HANDICAPPED AND I'M THE ONLY PERSON WHO HAS DRIVEN MY VEHICLE. IT IS NOT THE RESULT OF ABUSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206917October 25, 2007
STEERING:COLUMN
GEAR SHIFT MECHANISMS BROKE APART AND SEPERATED FROM THE STEERING COLUMN LEAVING THE VEHICLE IN PARK POSITION. TOWED TO DEALER. PART NOT AVAILABLE FOR 1 MONTH. PREVIOUSLY HAD VEHICLE TO DEALER STATING THERE WAS A NOISE EMANATING FORM THE STEERING COLUMN. COULD NOT FIND ANYTHING. AM TOLD THE PART IS $700 + AND $200+ TO INSTALL. MY CONTENTION IS THIS WAS A FAULTY PART. IF THIS HAPPENED WHILE DRIVING, IT COULD HAVE DEPLOYED THE AIR BAG CAUSING A SERIOUS ACCIDENT. EVEN THE DEALER HAS NEVER HEARD OF THE MECHANISMS BREAKING APART AS THIS ONE DID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206807October 24, 2007
STEERING:GEAR BOX (OTHER THAN RACK AND PINION), STEERING:GEAR BOX:SHAFT SECTOR, UNKNOWN OR OTHER
PULLING OUT OF A NEIGHBOR'S DRIVEWAY, MY SHIFT ROD CRACKED OFF AND DANGLED, LEAVING THE TRUCK IMMOBILE. NOTHING HAD PRECEDED THIS. DUE TO TOWING FEES, I CONTACTED A LOCAL MECHANIC WHO WAS ABLE TO BRING IT TO HIS SHOP, A MILE AWAY, VS. TO FORD, WHICH WOULD HAVE REQUIRED A $200 FLATBED TOW. THIS PROVIDER TRIED FOR 3 WEEKS TO GET A PART, # 5L2C36529A, TOLD THAT FORD HAD 1300 VEHICLES WITH THIS ISSUE. IF THIS HAD HAPPENED ON THE STREET, THERE WOULD HAVE BEEN AN ACCIDENT. SEVERAL CALLS TO FORD AND LOCAL DEALERSHIPS HAVE BEEN NOT ONLY UNPRODUCTIVE BUT FRUITLESS AND DEMEANING. WE ARE CONCERNED FOR OTHERS THAT HAVE THIS SAME ISSUE, WHICH FORD (WHICH I HAVE ALWAYS BEEN LOYAL TO PRIOR TO NOW) HAS GONE OUT OF ITS WAY TO DENY, ARE GOING TO BE ENDANGERED AND WOULD LIKE A RECALL INVESTIGATION, PLEASE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206681October 23, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. THE CONTACT STATED THAT THE TRANSMISSION SLIPPED WHEN PLACED INTO SECOND, THIRD GEAR AND REVERSE. THE VEHICLE IS CURRENTLY AT THE DEALER AND THEY HAVE NOT PROVIDED THE CONTACT WITH THE STATUS ON HIS VEHICLE. THE CURRENT AND FAILURE MILEAGES WERE 57,360. *UPDATED 12/12/2007 *BF THERE WAS A NOISE COMING FROM THE REAR END OF THE VEHICLE AND THE AXLE SEAL WAS LEAKING. UPDATED *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206410October 20, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION SLIPPING, GEARS SLIPPAGE, O/D LIGHT FLASHING, ALL EQUALS A NEW TRANSMISSION AT PRICE OF $3100. ONLY REACHED 80,000 MILES AN MAINTAINED PROPERLY AT ALL TIMES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207125October 19, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
2002 FORD EXPLORER WITH BROKEN GEAR SHIFT LEVER. CUSTOMER STATES THAT THE GEAR SHIFT LEVER BROKE WHEN THEY WERE PUTTING THE CAR INTO REVERSE. SHE COULD TURN OFF THE IGNITION BUT THE KEY WOULD NOT COME OUT. *KB THE CONSUMER WAS TOLD THE ENTIRE STEERING COLUMN WOULD HAVE TO BE REPLACED. THE GEAR SHIFT LEVER BROKE FOR THE SECOND TIME ON SEPTEMBER 25, 2007. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206342October 19, 2007
ELECTRICAL SYSTEM
WAS USING THE 4 WHEEL DRIVE IN WHEN THE ENGINE STARTED SMOKING AND THE ENGINE COMPARTMENT CAUGHT ON FIRE, THEN THE CAB STARTED BURNING AND THEN THE WHOLE CAR CAUGHT ON FIRE AND EXPLODED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10206203October 18, 2007
WHEELS:HUB, SUSPENSION:FRONT:WHEEL BEARING
I HEARD A WHINING SOUND COMING FROM THE FRONT OF MY SUV. TOOK IT TO A FRIEND WHO WORKS ON FORDS AND HE SAID IT WAS THE LEFT FRONT WHEEL BEARING. HE FIXED THAT AND THE SOUND CONTINUED, SO HE REPLACED THE RIGHT FRONT. THE SOUND WENT AWAY. TWO DAYS LATER SAME SOUND COMING FROM THE REAR. MY SUV ONLY HAS 51,000 MILES ON IT. THIS IS A MAJOR SAFETY ISSUE ESPECIALLY SINCE I AM DRIVING WITH 3 CHILDREN. I SEE THAT THIS IS WAY TOO COMMON. I AM LUCKY THAT I WAS NOT DRIVING MY KIDS WHEN THE BEARINGS TOTALLY FAILED AND A TIRE FELL OFF. I STILL HAVE TO OLD PARTS, I AM CONSIDERING SENDING THEM TO FORD. THEY TOLD ME IN ORDER FOR THEM TO ACKNOWLEDGE THERE IS A PROBLEM I MUST PUT THE BAD PARTS BACK ON MY CAR AND TAKE IT TO A DEALERSHIP. RISK MY LIFE AND THE LIVES OF MY CHILDREN SO I CAN TAKE IT TO A DEALERSHIP? NO THANKS. I WILL SEND THEM THE PARTS SO THEY CAN SEE HOW BAD THEY ARE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206222October 18, 2007
POWER TRAIN
LOUD NOISE COMING FROM REAR OF VEHICLE. LET OFF GAS AND IS FINE. TOOK IT TO THE SHOP AND HAVE TO HAVE A NEW REAR END AND NEW HOUSING. I AM SORRY BUT A 2002 VEHICLE SHOULD NOT BE HAVING THESE PROBLEMS. IT IS THE WORST VEHICLE FORD HAS EVER DESIGNED. THEY JUST LOST ANOTHER CUSTOMER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205937October 17, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE REAR WINDOW LIFTGATE HAS CRACKED VERTICALLY FROM THE GLASS ALL THE WAY TO THE BOTTOM OF THE PANEL FOR NO APPARENT REASON (I.E. HAPPENED OVERNIGHT WHILE REAR WINDOW WAS COMPLETELY CLOSED). I HAVE NOTICED THAT MOST EXPLORERS IN MY AREA WITH THE SAME LIFTGATE HAVE THE SAME VERTICAL CRACK IN THE SAME LOCATION. CONCERNED WITH POTENTIAL GLASS BREAKING DUE TO SOME STRUCTURAL DEFECT IN THE WINDOW LIFTGATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205822October 16, 2007
ENGINE AND ENGINE COOLING
CAR FIRE - 2002 FORD EXPLORER LIMITED
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10205698October 15, 2007
VEHICLE SPEED CONTROL:CRUISE CONTROL
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. THE CONTACT RECEIVED A RECALL NOTICE FOR THE CRUISE CONTROL IN AUGUST OF 2007. HE TOOK HIS VEHICLE TO A LOCAL DEALER TO HAVE THE RECALL REPAIRED AND THEY STATED THAT THE PARTS WOULD BE UNAVAILABLE UNTIL NOVEMBER. HE CALLED ANOTHER DEALER AND THEY CURRENTLY DO NOT HAVE ANY PARTS AS WELL. HE ATTEMPTED TO NOTIFY THE MANUFACTURER, BUT WAS UNABLE TO SPEAK WITH A REPRESENTATIVE DIRECTLY. THE CONTACT HAS NOT HAD THE SPEED CONTROL SWITCH DEACTIVATED. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205587October 13, 2007
VEHICLE SPEED CONTROL
WHILE PULLING INTO A GAS STATION SLOWING TO A STOP THE VEHICLE SUDDENLY ACCELERATED. STRIKING THE BARRIER IN FRONT OF THE GAS PUMP. VEHICLE WAS TOWED TO REPAIR SHOP. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10205364October 10, 2007
SEATS:FRONT ASSEMBLY:RECLINER
TL*THE CONTACT OWNS A 2002 FORD EXPLORER SPORT. WHEN THE CONTACT ENTERED THE VEHICLE, THE BACK OF THE SEAT RECLINED AND WOULD NOT REMAIN UPRIGHT. THE DEALER STATED THAT HER VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 03V281000 (SEATS: FRONT ASSEMBLY: RECLINER). THE CURRENT MILEAGE WAS 67,477 AND FAILURE MILEAGE WAS 55,000. UPDATED 10/31/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205223October 9, 2007
SUSPENSION:REAR:SPRINGS:COIL SPRINGS
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. DURING A ROUTINE INSPECTION, THE MECHANIC STATED THAT THE REAR COIL SPRINGS BROKE. THE DEALER INSPECTED THE VEHICLE AND STATED THAT THE REAR COIL SPRINGS WERE DEFECTIVE. THE MECHANIC REPLACED THE REAR COIL SPRINGS AND THERE HAD BEEN NO FURTHER OCCURRENCES. THE CURRENT AND FAILURE MILEAGES WERE 61,000. THE DEALER INFORMATION IS NOT AVAILABLE. THE VIN WAS UNAVAILABLE. UPDATED 11/06/07 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204743October 3, 2007
STRUCTURE:BODY:HATCHBACK/LIFTGATE
THE PANEL JUST BELOW THE BACK LIFT GATE WINDOW ON MY 2002 FORD EXPLORER HAS CRACKED FROM TOP TO BOTTOM IN TWO PLACES. I HAVE FOUND THAT THIS IS A COMMON PROBLEM ON THE 2002 FORD EXPLORER. I HAVE SEEN NUMEROUS OTHER VEHICLES WITH THE EXACT SAME CRACKS AND THERE ARE 100'S OF REPORTS OF THE SAME PROBLEM ON THE INTERNET. THIS IS OBVIOUSLY A DEFECT. FORD CORPORATE SAID TO CONTACT A DEALER ABOUT THE PROBLEM SO THEY OFFERED NO HELP WITH THE SITUATION. I TOOK THE CAR TO THE HOFFMAN FORD DEALERSHIP IN EAST HARTFORD, CT AND THEY SAID THEY WOULD SPLIT THE REPAIR COST WITH ME. THEY NEVER FOLLOWED THRU WITH THE OFFER. THEY WERE SUPPOSED TO CALL ME WHEN THEY HAD THE PART BUT THAT NEVER HAPPENED. IT IS OBVIOUS FORD CORPORATE KNOWS THIS IS A PROBLEM AND THAT THIS IS A DEFECT. THE OUTSIDE OF A CAR SHOULD NEVER CRACK FOR NO REASON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10205025October 3, 2007
VEHICLE SPEED CONTROL
2002 FORD EXPLORER WITH A RECALL FOR THE CRUISE CONTROL. CUSTOMER STATES HE HAS TRIED TWICE TO GET THE PROBLEM FIXED. HE SAYS THE DEALER TOLD HIM THEY WERE OUT OF PARTS AND WERE NOT GETTING ANY IN UNTIL MID-DECEMBER. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204734October 2, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2002 FORD EXPLORER XLT 2WD, IT STARTED TO DO THIS GRINDING NOISE IN TRANNY,/D LIGHT FLASIHNG, COULDNT SHIFT,TOOK IT TO DEALER IN MEXICO, YEAH MIDDLE OF VACATION, SAID COULNT DO ANYTHING TO SAVE IT. CAR IS SITTING IN MEXICO. THANKS FORD *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204530October 1, 2007
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2002 FORD EXPLORER. IN SEPTEMBER OF 2007, THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V336000 (VEHICLE SPEED CONTROL). SHE WAS INFORMED THAT THE PART WOULD BE UNAVAILABLE UNTIL DECEMBER OF 2007. THE DEALER NEVER ADVISED HER TO DISCONNECT THE SPEED CONTROL SWITCH. THE PURCHASE DATE WAS UNKNOWN. THERE HAD BEEN NO FAILURE TO DATE. THE CURRENT MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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