Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11529724June 30, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the message that the engine was overheating was displayed. The vehicle stalled and would not immediately restart. The vehicle was taken to the local service center who was unable to determine the cause of the failure. The vehicle was later towed to the local dealer who diagnosed the vehicle and determined that there was coolant inside the cylinder head. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529685June 29, 2023
ENGINE
Loss of coolant, over heating, mis firing, rough starts. Have had the sparks plugs and one coil pack change. Have to add coolant every 2-3 months about a half gallon. After a service and notice the coolant loss dealer said there was no issues that they knew of and no recalls of the issue. Safety of the vehicle over heating and stalling out while driving. Service has been inspected by Ford dealer. Service engine soon light would come on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529587June 29, 2023
POWER TRAIN, ENGINE, UNKNOWN OR OTHER
Vehicle is at 130000 miles and Transmission pump is failing. Car stalls out at low RPM. Taken to Ford dealership for diagnosis and told about transmission pump and coolant getting into engine. This seems unreasonable for a 5 year old vehicle driven new with routine maintenance.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529270June 28, 2023
ENGINE
There were engine maintenance warnings, running hot
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529444June 28, 2023
WHEELS
Lug nuts swelled and we could not loosen them to remove the tire.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529069June 27, 2023
ENGINE
The engine developed a crack in the block. Antifreeze is pouring into the cylinder causing the vehicle to not accelerate properly. It’s a very dangerous situation when you try and pull out into traffic. Ford knows it’s a problem with 2017 to 2019 2.0 liter eco boost engine. Why haven’t they been made to fix this situation???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528556June 23, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while his daughter was driving approximately 60 MPH, the check engine light illuminated, and the vehicle started losing motive power and was running rough and vibrating. The contact had the vehicle towed to an independent mechanic who diagnosed that the failure was due to coolant intrusion into the cylinders and advised the contact to take the vehicle to a dealer. The contact had the vehicle towed to a local dealer however, the vehicle was not diagnosed. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact had been advised by the manufacturer that the failure was related to Customer Satisfaction Program: 21N12 - Coolant Intrusion Into Engine Block (Engine and Engine Cooling). The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528292June 22, 2023
ENGINE AND ENGINE COOLING, ENGINE
The contact’s wife owns a 2017 Ford Escape. The contact stated that the vehicle was overheating after driving 20-25 miles. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that coolant was leaking into the cylinders, causing the vehicle to overheat. The independent mechanic diagnosed that the engine needed to be replaced. The vehicle was not repaired. An unknown dealer was contacted and informed the contact that there was an Extended Warranty Coverage related to the failure. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the Extended Warranty. The vehicle was not repaired. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528312June 22, 2023
ENGINE
At about 61,000 miles the engine began to use more antifreeze by 63,000 miles the engine was leaking antifreeze into the engine. we now need to replace the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527962June 20, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated when the vehicle was started, the vehicle idled roughly with white smoke coming from the exhaust. The contact stated that the check engine warning light was illuminated. The contact stated that the failure occurred frequently. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the engine needed to be replaced due to coolant leaking into the cylinders. The vehicle had not been repaired. The contact researched online and related the failure to TSB Number: 19-2346 Coolant In Cylinders, White Exhaust Smoke (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was approximately 119,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527706June 19, 2023
ENGINE
Defect in engine looses coolant could cause overheating and engine lockup
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527402June 16, 2023
ENGINE, STEERING
Engine began smoking and had to be replaced 2 days after purchase (in 2020- covered under warranty.) Failed inspection for front end suspension problems which was covered under warranty at first but a year later needed struts and tie rods replaced.. In 2021 the transmission suddenly failed, cost $5,000 to repair out of pocket. The other day the power steering assist suddenly stopped working and I was told it would be $150-3,000 to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527409June 16, 2023
ENGINE
Had scheduled a service to repair back latch. The day prior the check engine light came on. Upon diagnostic from Ford service center, it was determined that coolant had leaked into a cylinder and caused miss-fire. The Service center informed me that it was just a matter of time until all cylinders were compromised and would seize. I was quoted roughly $7,500 to replace the engine on a vehicle that is only worth $7,000 ( per the Ford service center sales team ). After looking into this type of problem, it seems to be a re-occurring problem for many of the Eco Boost engines. Currently there is an active Class-Action Lawsuit against Ford for this exact problem. I then contacted Ford Motor and was told by 2 different people & 1 supervisor that there was nothing they could do, and to go to the NHTSA website and put a complaint in. I have yet to have the vehicle repaired. Vehicle has roughly 122K miles.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11527421June 16, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 55 MPH, the vehicle started shuddering and lost motive power. The contact stated that the check engine and engine default warning lights were illuminated. Additionally, the temperature gauge rose to the red zone. The contact pulled off the roadway and turned off the vehicle. The contact stated that a big puff of white smoke came from the exhaust pipe. The contact restarted the vehicle and drove to a shopping mall and filled the radiator with one gallon of water. The contact had taken the vehicle to a local parts dealer where it was diagnosed and determined that coolant had leaked into cylinder #2 and #3. The contact called a dealer and was advised not to drive the vehicle. The vehicle had not been repaired. The contact researched online and related the failure to TSB Number: 19-2346 Coolant In Cylinders, White Exhaust Smoke (Engine and Engine Cooling). The manufacturer had been informed of the failure. The failure mileage was approximately 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526948June 14, 2023
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that after starting the vehicle, the check engine warning light illuminated intermittently. The contact took the vehicle to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure and associated the failure with Manufacturer Recall Number: 21N12 (Short Block Replacement After Coolant Intrusion). The failure mileage was approximately 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526761June 13, 2023
POWER TRAIN, ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving at an unknown speed and depressing the accelerator pedal, there was black smoke coming from the rear of the vehicle. The contact stated no warning light was illuminated. The contact stated she had experienced the failure on two separate occasions. The vehicle was taken to the local dealer in March of 2023, where it was diagnosed with needing the transmission to be replaced. The vehicle was repaired on April 11, 2023. The contact stated that the engine failure warning light illuminated on June 4, 2023. The contact took the vehicle back to the local dealer, where it was diagnosed with needing the engine to be replaced. The vehicle was not repaired. The manufacturer had not been informed of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526881June 13, 2023
ENGINE, POWER TRAIN
Engine failure. Check engine light came on and then went back off a day later. Took it to multiple places to get it checked out. They all told me it was a faulty engine and Ford knows about it. My car really started smoking. Took it to a Ford dealer ship and the even tried to get me some help. The are now denying to fix my car so I took it somewhere else. I'm just glad my engine didn't catch fire. Ford didn't seem to care. In the last 3 month I have paid 16,000 dollars to get it fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526660June 12, 2023
POWER TRAIN
Transmission started having trouble shifting gears at 68,000 miles. Took it to Greenwood Ford and they acted like it know what I was talking about. Then I took it to B & B Tires in Bowling Green and had their mechanic do the 60,000 - 75,000 mile recommended replacement of transmission fluid and he told me that the torque converter is failing. He also said this a common problem. After some research, I realized that Ford know this. They redesigned the torque converter in the years since 2017. Why is there not a recall on their transmissions? I called Ford customer service and they know it is a problem but don't care. Many of the testimonies I read online said that they didn't even get a warning light until the transmission failed. My car is drivable for the moment but I am afraid the warning light is going to come on and my car is going to slow to a stop and I will stranded or worse. Please look into this problem and force a recall on the transmissions in 2017 Ford Escapes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526200June 9, 2023
ENGINE
Received check engine light for cylinder # 2 misfire. Learned that this relates to a prior technical service bulletin on the vehicle (TSB 22-2229). Required entire engine to be replaced even though car only has 76,500 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11526051June 8, 2023
ENGINE
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, while starting the vehicle, the vehicle was shuddering. The vehicle was taken to the dealer, who informed the contact that the engine needed to be replaced due to coolant intrusion in the cylinder head. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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