Ford Escape Complaints (2017)

2,704 consumer complaints on file.

#11551139October 21, 2023
ENGINE
I purchased my Ford escape 2017 "new" from Gainesville Ford dealer in 11/2016. Over the years I have serviced my vehicle well, changed all my four tires and brake pads in 06/2023. On 10/2/2023, while I was driving on highway- I 75 &Florida turnpike the engine suddenly showed Engine overheated stop for safety. I stop the car and drove. The sign kept on coming on and off throughout my drive. Since I was on a busy highway, and also in the construction area, there was not a possibility to stop every time the sign appeared. Finally, I reached my destination in Orlando and parked the car in covered parking. That afternoon as I was trying to return home, I started the car, car was moving slowly, I pulled out of the parking lot into the road and the car would not go beyond 10-15 mph. Thankfully the cars around me were considerate and I was able to circle back into the parking lot. From there the car had to be towed to one repair shop who diagnosed that there was coolant leakage into the engine, causing damage of the engine cylinders. I called Ford dealership in Orlando and the car was again towed there. Ford dealership told me that the coolant had leaked into the engine causing damage of the engine and now the whole engine had to be changed and it would cost me $9600. 1 year earlier I had received a letter from Ford stating that my car had a recall on coolant leak into the engine causing engine failure. I had taken the car to the Gainesville Ford dealer where the agent told me that it will take about 3 months for the car to be repaired as they had to order the part. I did not have an alternate vehicle so the agent told me he will order new parts and call me. They never called me. Now my car has total engine failure. I spoke with Ford customer service multiple times, and Ford refused to pay for my car repair. Orlando Ford dealership was no help at all. After 2.5 weeks of multiple calls and no help I had to junk my car and buy a new car. Ford has to be held accountable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550972October 20, 2023
ENGINE
my check engine light came on yesterday and i took it to the dealership this morning. they ran diagnostics and told me one of the cylinders is misfiring due to coolant from another cylinder leaking into it. i commute over one hour each way to work, so this puts my safety in danger - they said the car is drivable but i need to keep putting coolant into it weekly. after doing research when i came home, i found this is a common reoccurrence with this model/engine type in ford cars.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550826October 19, 2023
ENGINE, POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated that the Auto START/STOP feature failed to operate as needed and the engine failed to restart after depressing the accelerator pedal. The contact also stated that the vehicle failed to immediately start after refueling. The contact stated that the “Auto START/STOP - Shift to Park(P) and Restart Engine” message was displayed. The vehicle was taken to a dealer and the contact was provided an estimate for the repair. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550658October 18, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated that during cold starts, the engine shuddered, and the check engine warning light flashed on and off. The vehicle was taken to the local dealer who replaced cylinder #2 and the spark plugs. After retrieving the vehicle, the failure reoccurred, and the vehicle was taken back to the local dealer who diagnosed that coolant was present inside the engine and that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 52,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550667October 18, 2023
ENGINE
The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 25 MPH the engine temperature warning light illuminated. The vehicle was steered to the side of the road where condensation was observed on the ground under the front of the vehicle. Additionally, The contact stated that when powered on the gear did not shift smoothly from gear to gear. The vehicle was taken to a dealer where it was diagnosed that the engine and transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The manufacturer was notified of the failure. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550350October 17, 2023
STEERING, ELECTRICAL SYSTEM
When driving the vehicle an error pops up stating steering fault service now. When this pops up the steering tends to go tough. If you turn off the vehicle and turn it back on the error goes away and the system does not store any codes. There is no reason or repeat action to trigger this error. It was coming up monthly and the last month has popped up 3 times. This is a huge issue especially for myself who has kids and if something happened to my steering while driving I would be screwed. I have attached one service invoice but have been to a dealership 3 total times to get this issue looked into.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550414October 17, 2023
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 35 MPH, the vehicle decelerated to 2 MPH. Several unknown warning lights were illuminated. The vehicle then started to sputter. The vehicle was taken to an independent mechanic and the contact was informed that cylinder #4 coil needed to be replaced. The vehicle was repaired; however, after driving for two miles, the vehicle stalled. The vehicle was towed to the local dealer, where it was diagnosed that the failure was due to cylinder #4 failure and that the engine needed to be replaced. The contact was informed there was coolant intrusion into the engine. The manufacturer was contacted, and the contact was informed that the repairs were not covered under Extended Warranty and referred the contact to the NHTSA Hotline. The failure mileage was approximately 76,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550191October 16, 2023
ELECTRICAL SYSTEM
Both low beam headlights went out at the same time. Took it to the dealership and they were able to replace the bulb on the driver's side, but are telling me that the entire headlight assembly needs to be replaced on the passenger side for the light to function. I asked why, (headlight assembly replacement is more that $1600), and they said that the wiring may have burnt out in the assembly. Attached both the estimate for repair for the new assembly for passenger side and the actual repair I had done to change the bulb on the driver's side. I called Ford as I'm seeing similar issues on various Ford Escape forums online and they informed me that there were no recalls for this issue and that nothing could be done other than paying for the repair.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11550102October 16, 2023
LATCHES/LOCKS/LINKAGES:TAILGATE:LATCH
The contact owns a 2017 Ford Escape. The contact stated that the tailgate failed to remain closed. The tailgate also occasionally failed to open as needed. The gate-ajar message was displayed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The vehicle was taken to an independent mechanic, who was unable to assist. The manufacturer was contacted and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 22,400.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549898October 14, 2023
ENGINE, FUEL/PROPULSION SYSTEM
Car idles poorly on Start. Check engine light came on and indicated misfire on cylinder 2. Smell of coolant coming from exhaust. Misfires without check engine light as well. Cylinder 2 and 4 have been replaced but engine continues to misfire. Believed to be a coolant leak into the engine
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549887October 13, 2023
ENGINE
Engine failure at 82,000 miles due to coolant leak into cylinders resulting in need for new engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549552October 12, 2023
ENGINE
Engine failed at less than 60,000 miles. Defect is coolant leak into cylinders 2 & 3 (confirmed by 2 dealerships). Ford is aware of this problem with this engine for vehicles of this type with the 1.5L engine. Ford issued a recall on these vehicles and the repair is to replace the engine. Our vehicle did not get on the VIN list. Ford issued a TSB and implemented a repair program (19B37 & 21N12) to replace these engines. This vehicle failed precisely how they said it would fail and was the correct type and the correct manufacture plant and dates. But since the vehicle was not on the list they refused to cover the repairs. They offered to cover 40% of the cost which left us $3,000 out of pocket. This is after over $1,000 out of pocket on earlier repairs that were not effective and on having to tow the vehicle multiple times. The vehicle is out of warranty (over 5 years old) but not mileage. Not a satisfactory outcome. A lemon law complaint has been filed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549669October 12, 2023
ENGINE
* Engine coolant leaked into cylinders causing a complete engine failure. This is a known issue and Ford previously recalled the 1.5L version of the engine for the same problem but not the 2.0L. Parts are not available to inspect as the engine has been replaced. * We were fortunate to be at home in the driveway when it gave out but it could have been a problem at speed. * Ford acknowledged that the engine was ruined and that it is a common problem. To the point that they offered to give me a discount on the work, but it still cost me $6,000. * There was a warning light which came on in the driveway when the car started and white smoke poured out of the exhaust, no prior lights came on and the car was not driven.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549463October 11, 2023
ENGINE, POWER TRAIN
Short Block replacement needed because of coolant inside engine. Current status at dealership for repair advisement. During routine drive to work, car reduced power, indicated 'over temp' light and check engine indicator while in the middle of morning commuter traffic. Inspected by Serra Ford, who indicated coolant leaked onto bearings and into engine requiring replacement of engine. Only warning issue was coolant level slightly low at last oil change ~3,000 miles ago.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549481October 11, 2023
POWER TRAIN
Rough startup and idle, white smoke out of tailpipe. Local shop ran Ford's TSB 22-2229 to find that coolant had leaked into cylinder #1 and that the long block needs to be replaced per Ford. I was quoted $9,600 for the repair. Upon further research, this is an engine design defect in the Ford 2.0L ecoboost 2017-2019 where the open deck block design creates thinner gasket areas prone to fail and leak coolant into the engine. Ford is making customers pay to replace engines with a faulty manufacturing design, out of pocket. It is completely unacceptable and needs to be a recall. The same issue is present on their 1.5L and 1.6L ecoboost engines.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549221October 10, 2023
ENGINE AND ENGINE COOLING, POWER TRAIN
The contact owns a 2017 Ford Escape. The contact stated while driving approximately 40 MPH the check engine light illuminated and a chime went off and "service engine now" appeared on the instrument cluster. The contact stated that he pulled over and turned the engine off due to seeing the "over heat" warning illuminated. The contact had the vehicle towed to an independent mechanic who advised the contact to take the vehicle to a dealer due to a known manufacturer problem with the motor. The contact then had the vehicle towed to a dealer who diagnosed the vehicle and determined that the engine and transmission needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549281October 10, 2023
ENGINE
Car was evidently overheating but did not register as hot on the dash, I started it up in the morning and it sounded bad so I was going to take it to have it looked at and then the engine idiot light came on, so I parked it until I could have it towed to a mechanic who told me that there was water in the cylinders.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11549004October 9, 2023
TIRES:SIDEWALL
Both my front driver and side passenger on tires the side wall has crack d and is separating
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548825October 7, 2023
ENGINE
2017 Ford Escape with Eco Boost engine- Engine began to misfire when the car reached 67,000 mileage. Check engine light on - took to dealer who informed me not to drive car as it was at risk of catastrophic engine failure due to coolant intrusion in Cylinder #4. Cost of repair -$11,000. Online research shows that this issue is common in the Eco Boost engines between 2017 - 2019 - and that Ford had to redesign the engine block to cure this issue for the 2020 release. Ford repair centers are aware of this common problem, and online are posted memos from Ford company Repair dept- telling dealerships that engine replacement is the only solution for this issue. Several class action lawyers are reaching out - so much so it will take 6 months to get an appointment - in the meantime How many complaints need to come in before the Ford company is forced to recall this engine and replace for customers like me?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548675October 6, 2023
ENGINE, ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Escape. The contact stated while driving at various speeds, the vehicle would enter LIMP Mode, with the high engine temperature and check engine warning lights illuminated. The vehicle was taken to a dealer where it was discovered that coolant had entered the engine cylinder. The manufacturer was notified of the failure and informed the contact that the Warranty Extension for the vehicle had expired. The vehicle was not repaired. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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