Ford Escape Complaints (2004)

499 consumer complaints on file.

#10781239October 10, 2015
SUSPENSION
RIGHT SIDE REAR SHOCK ABSORBER TOWER RUSTED OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10780459October 7, 2015
SUSPENSION
RIGHT REAR WHEEL WELL RUSTED THROUGH AND THE SHOCK AND SPRING PUNCHED THROUGH THE BODY OF THE CAR. HIGHLY DANGEROUS, AS OUR CHILDREN AND MY WIFE DRIVE THE CAR, BUT THE ONLY INDICATION THAT THIS OCCURRED WAS AN OCCASIONAL LOUD NOISE (MIMICKING A SHOCK ABSORBER BOTTOMING OUT). UNTIL I INSPECTED THE VEHICLE, NOTHING ELSE, SUCH AS HANDLING OR OTHER FACTORS WARNED OF THE DIRE SITUATION. FOR INSTANCE, MY WIFE TRAVELS BACK AND FOURTH TO HER PARENTS VIA A BUSY HIGHWAY COVERING ABOUT 50-60 MILES MULTIPLE TIMES A WEEK AND THIS COULD HAVE CAUSED A FATAL CRASH. MY GUESS IF WE HAVE BEEN DRIVING ON THIS BASED ON THE OCCASIONAL NOISE FOR 2 MONTHS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765266September 19, 2015
SUSPENSION, STEERING, STRUCTURE:BODY
FORD'S 14S02 RECALL WAS TO DEAL WITH EXCESSIVE RUST ON A SUBFRAME UNIT. IF THE RECALL INSPECTION OF THE SUBFRAME DID NOT RESULT IN CHARACTERISTICS WARRANTING REPLACEMENT, FORD INSTRUCTED DEALERS TO INSTALL A CROSS BRACE. APPROXIMATELY 13 MONTHS AFTER OUR 2004 FORD ESCAPE HAD THE CROSS BRACE INSTALLED THE SUBFRAME UNIT FAILED WHILE WE WERE DRIVING. THE CAR VIOLENTLY JERKED TO THE SIDE AND IF THERE HAD BEEN ANOTHER CAR OR ANY OBSTACLE ON THAT SIDE OF OUR VEHICLE WE WOULD HAVE HIT IT. I CONTACTED FORD SEVERAL TIMES AND ON EACH OCCASION WAS TOLD FORD WOULD NOT COVER THE COST OF THE REPAIRS BECAUSE THEY HAD ALREADY INSTALLED THE CROSS BRACE - WHICH WAS NOT THE PART THAT FAILED AND WAS NOT THE PART FOR WHICH THE RECALL WAS INITIATED. THE REPAIR COST OVER $800. AT THE TIME OF THE INCIDENT THE ESCAPE HAD FEWER THAN 60,000 MILES. DURING EACH ON MY CALLS TO FORD, AND AFTER BEING TOLD FORD WOULD NOT COVER THE REPAIR COSTS, I ASKED TO SPEAK WITH A SUPERVISOR. EACH TIME I WAS TOLD THEY COULD HAVE A SUPERVISOR CALL ME 1 BUSINESS DAY LATER, BUT THEY WOULD NOT GIVE ME A TIME WHEN I COULD EXPECT THE CALL SO I HAD TO BE AVAILABLE AT ANY TIME THROUGHOUT THE DAY. TO SUMMARIZE, THE BAND-AID FORD PUT ON TO DEAL WITH THE SUBFRAME PROBLEM (THE CROSS BRACE) DID NOT FAIL. THE PART FOR WHICH THE RECALL WAS INITIATED DID FAIL EVEN WITH THE CROSS BRACE. FORD IS DENYING COVERAGE FOR THE REPAIR COSTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10765069September 18, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING AT APPROXIMATELY 40 MPH, THE VEHICLE VIOLENTLY VEERED TO THE RIGHT WITHOUT WARNING. THE FAILURE RECURRED THREE TIMES. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE SUBFRAME FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE) BUT THE REMEDY FAILED TO PREVENT THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10761252September 3, 2015
ELECTRICAL SYSTEM, AIR BAGS
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING AT APPROXIMATELY 65 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760689September 1, 2015
SUSPENSION
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT NOTICED THAT THE FRONT PASSENGER SIDE SUBFRAME WAS SEPARATED FROM THE LOWER CONTROL ARM. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED THE FAILURE LISTED IN NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE); HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10760093August 28, 2015
STRUCTURE:BODY
RIGHT REAR INNER FENDER WELL RUSTED OUT. CAUSING SHOCK NOT TO BE ATTACHED. UNSAFE TO DRIVE AS IS. FORD SHOULD DO SOMETHING ABOUT THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759809August 27, 2015
AIR BAGS
I HAVE A 2004 FORD ESCAPE, IN 2012 I PAID 336.90 TO HAVE THE AIR BAG FIXED. IN 2014 THE AIR BAG LIGHT RETURNED, I PAID 356.83 FOR IT TO BE FIXED AGAIN. NOW I RECENTLY PAID 99.95 FOR A DIAGNOSTIC FEE TO BE TOLD I NEED TO PAY AN ADDITIONAL 600 PLUS TO HAVE IT FIXED. I CALLED FORD WHO SAID THEY CAN DO NOTHING. I CALLED THE DEALER WHERE THE CAR WAS ALLEGEDLY REPAIRED AND THEY WERE OF NO HELP. THIS IS A MAJOR SAFETY PROBLEM AND I DO NOT HAVE THE FUNDS TO FIX IT AGAIN AND TRULY BELIEVE FORD SHOULD FIX IT AND OR REIMBURSE ME FOR THE COSTS I HAVE INCURRED SO FAR. CAN YOU HELP?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10759825August 27, 2015
AIR BAGS
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING AT 35 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN REPLACED TWO FRONT SEAT BELT BUCKLES AND TERMINALS. ALSO, THE AIR BAG WARNING FAULT CODE WAS CLEARED. THE CONTACT STATED THAT THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 74,508.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10749674August 19, 2015
SUSPENSION, WHEELS
I WAS DRIVING DOWN THE ROAD AND THE SHOCK AND WHEEL DETACHED DUE TO THE CORROSION OF THE BACK OF THE FRAME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748792August 14, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO A DEALER FOR NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE). WHILE HAVING THE REPAIRS PERFORMED, THE FAILURE LISTED IN THE NOTICED OCCURRED. DUE TO CORROSION, THE CROSS BRACE THAT WAS INSTALLED FAILED TO SUPPORT THE WEIGHT AND FRACTURED, RENDERING THE PART UNUSABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT WAS INFORMED THAT THE MANUFACTURER WOULD ONLY PROVIDE RECALL REPAIRS ONCE. THE FAILURE MILEAGE WAS APPROXIMATELY 145,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748036August 12, 2015
SUSPENSION
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT THE REAR PASSENGER SIDE SHOCK TOWER COMPLETELY RUSTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 111,200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10748089August 12, 2015
SUSPENSION, WHEELS, STRUCTURE:BODY
WHEEL WELL RUSTED THROUGH TO INTERIOR OF CAR, SHOCK DISLOCATED FROM WHEEL WELL. WE JUST MOVED TO RALEIGH FROM MICHIGAN. SEE RELATED NEWS ARTICLES: HTTP://WWW.USATODAY.COM/STORY/MONEY/CARS/2014/04/07/FORD-RECALL-FUSION-ESCAPE/7427299/ HTTP://TRUCKYEAH.JALOPNIK.COM/ALMOST-400-000-OLD-FORD-ESCAPE-SUVS-RECALLED-1560352974 HTTP://WWW.RIPOFFREPORT.COM/R/FORD-MOTOR-COMPANY/DEARBORN-MICHIGAN-/FORD-MOTOR-COMPANY-FACTORY-DEFECT-TO-ESCAPE-VECHICLES-DEARBORN-MICHIGAN-904056 HTTP://WWW.ARFC.ORG/COMPLAINTS/2004/FORD/ESCAPE/SUSPENSION/PROBLEM.ASPX
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747242August 9, 2015
SUSPENSION
I HAVE 2004 FORD ESCAPE THE REAR SHOCK TOWERS RUSTED OUT I THINK FORD SHOUD RECALL FOR FIX AT THERE COST OTHERS HAVE THAT ISSUE TO I THINK IT A SAFETY ISSUE AND IT NEEDS TO BE FIXED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10747297August 9, 2015
SUSPENSION
WHILE DRIVING HOME, I HEARD A LOUD BANG COMING FROM THE PASSENGER-SIDE REAR WHEEL. WHEN I GOT HOME AND LOOKED AT IT, I NOTICED THE STRUT HAD COMPLETELY RUSTED AWAY FROM THE FRAME. I RESEARCHED THIS ISSUED ON THE INTERNET AND HAVE FOUND IT TO BE VERY COMMON TO THE YEAR AND MAKE OF THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10746144August 4, 2015
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT THE REAR PASSENGER SIDE INNER FENDER WELL WAS RUSTED DUE TO EXCESSIVE CORROSION. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735839July 22, 2015
STRUCTURE:BODY, SUSPENSION
RIGHT REAR SHOCK BREAKING FREE DUE TO RUSTED OUT INNER FENDER WELL. CALLED FORD. THEY WONT BACK THE PROBLEM EVEN THOUGH THOUSANDS OF OWNERS HAVE COMPLAINED AND THERE ARE CURRENTLY NO REPLACEMENT PARTS FOR REPAIR. THIS IS AN UNSAFE SITUATION AND CAUSES A SWERVE IN STABILITY. IT IS ALSO CAUSING REPAIRS TO BE MADE UNSAFELY WITH COB JOB FIXES. IT NEEDS TO BE ADDRESSED WITH FORD TO DO SOMETHING ABOUT IT...UPDATED 08/27/15 *BF UPDATED 12/3/15 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735688July 22, 2015
SUSPENSION, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V165000 (STRUCTURE) WAS RECEIVED IN MAY OF 2014. IN JUNE OF 2014, THE VEHICLE WAS TAKEN TO THE DEALER WHO INSPECTED THE SUBFRAME AND THE LOWER CONTROL ARM. THE REMEDY INCLUDED INSTALLATION OF A NEWLY DESIGNED REINFORCEMENT CROSS-BRACE. THE RECALL REMEDY WAS NOT PERFORMED ON THE VEHICLE. IN JULY OF 2015, WHILE DRIVING AT VARIOUS SPEEDS AN ABNORMAL PUMPING SOUND WAS HEARD COMING FROM THE FRONT OF THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THAT THE LOWER CONTROL ARM FAILED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,450.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10735295July 20, 2015
SUSPENSION
MY ESCAPE HAS COMPLETELY RUSTED OUT ON THE REAR PASSENGER WHEEL WELL. THE STRUT IS JUST HANGING THERE. I CAN NOT BELIEVE THIS IS NOT A SAFETY ISSUE. DOES SOMEONE HAVE TO DIE TO GET A RECALL. COME ON FORD STAND UP AND DO SOMETHING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10734042July 14, 2015
SUSPENSION
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 20 MPH OVER A SPEED BUMP, AN ABNORMAL NOISE CAME FROM THE REAR OF THE VEHICLE WITHOUT WARNING. THE FAILURE RECURRED ON SEVERAL OCCASIONS WHILE DRIVING AT VARIOUS SPEEDS. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR PASSENGER SHOCK TOWER HAD EXCESSIVE RUST AND FRACTURES, AND HAD BEGUN TO DETACH FROM THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 97,911.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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